Hybrid Connect
User Guide

Need some help?

Go to bt.com/business/help It’s the quickest and easiest way to get help, all day, every day.

Get help from the app Download the BT Business app for more help.

Chat to us at bt.com/bbchat We’re here to help Monday to Friday, between 8 am and 8 pm.

Call us
If you need to talk, give us a ring on 0800 800 154.* Make sure you’re next to your hub with a computer or device.

Get help from other users Join the conversation in our Business Community Forum at business.forums.bt.com

*Calls from the UK mainland and mobile networks are free. International call costs may vary.

Plugin your Smart Hub 2 before setting up your Hybrid Connect device

What do the lights on the Hybrid Connect device mean?

While your device is starting up it will flash through a series of lights

	Your device is starting up.
	Your device is connecting to your hub.
	Your device is too far from your hub.
	There’s a problem. Restart your device. If its light is still red, get in touch.
	Your device is not paired with your hub. Make sure your Smart Hub 2 is on and attached to your Hybrid Connect device.
	Your device has successfully connected to your hub.
	Your device cannot connect to your hub. Try running an Ethernet cable between them, and restarting your device.

4G signal bars

	Your device is connecting to the mobile network.
	Your device has a strong signal.
	Your device is connected and using mobile data.
	Your device cannot connect to the mobile network. Follow the instructions in the next section.
	You may be able to improve your signal. Follow the instructions in the next section.
	You may be able to improve your signal. Follow the instructions in the next section.
	There’s a problem with your device. We’d like to help, so please get in touch.

Not getting a strong 4G signal?

The Hybrid Connect device works best when it’s attached to a Smart Hub 2 with an Ethernet cable.

But if it can’t connect to the mobile network from beside your Smart Hub 2, it’s time to try moving it to another location.

Look for somewhere that’s:

• well-ventilated
• raised up from the floor
• away from other electronics
• near a plug and a window
• relatively close to your hub.

The lights on the device can tell you whether you’ve found a good spot. Both the central light and the 4G signal bars should be blue. This would mean your device is connected to both the Smart Hub 2 and our mobile network. If your central light turns red then restart your device.

Location tips

Aim to put your Hybrid Connect near a window to give a great 4G signal, but also keep the device near to the hub (ideally the same room), to give a good wi-fi connection back to the hub.

Sometimes, the best thing is to leave your Hybrid Connect connected to your Smart Hub 2 if you already have a strong 4G connection whilst pairing.

Important safety and care instructions

Keep for future reference.
Your Hybrid Connect from BT is manufactured to comply with European safety standards. Please read the following instructions carefully before installing and using it.

Installation and location

• For indoor use only in the UK.
• Position all parts, including power adapters away from heat and sun (e.g. away from radiators, window sill, or other electrical equipment which can get hot).
• Keep the area ventilated (e.g. don’t put in cupboards or back of sofas) and don’t block any vents with objects or thick carpets.
• Keep device and cables out of young children’s reach.
• Only use power adapters provided by BT for this specific device; contact our helpdesk if you need a replacement.
• Electronic devices hate liquids; don’t place devices and power adapters in damp areas or near sources of water or splashes.
• This device uses wireless technology; check before using or installing where restrictions may apply such as in hospitals.
• Product may cause scratches or marks if placed on fragile surfaces (e.g. veneered wood or delicate fabrics); place on a mat if required.
• Don’t use near flammable substances or in a flammable atmosphere (e.g. warehouse or garage).
• Designed for use at room temperatures between 0 and 40°C.

Care and maintenance

• Treat all parts with care; no shock or vibration, and don’t pull or twist any cables.
• Regularly check your product for damage to ensure small parts aren’t exposed.
• Dust with a soft dry cloth; no water or solvent.
• Regularly check that objects don’t cover any parts or any vents which could cause overheating.
• When not in use, store in a dry place and away from extreme heat or cold.

Warnings

• If any parts of your product, power adapters or any cables appear damaged, discontinue use immediately. Switch off your electrical socket if it is safe to do so and contact our helpdesk.
• Don’t try to open your device or power adapters. There are no serviceable parts and you risk an electrical shock.
• This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm between the unit and your body.
• If you’ve got a pacemaker please check with your doctor before installation.

Disposing of your old electrical and electronic equipment

The Government has a legal requirement to minimize the unsorted waste disposal of electrical and electronic equipment and to maximize its separate collection and environmentally sound management. The symbol is shown here and on a product, which means you shouldn’t throw it in your normal rubbish at the end of your working life.
This product may contain substances that could be harmful to people or the environment if it’s not recycled correctly.

The equipment provided to you will remain the property of BT at all times (excluding outright sale equipment).

You’ll need to return it back to us within 60 days of telling us you want to cancel or we may need to charge you for it.

As the environment is important to BT, simply send your equipment back to us so we can get rid of it in an environmentally friendly way. You can do this by following the easy steps on bt.com/business/returnkit

If this equipment is a replacement for something similar, then you can also dispose of your old kit by following the instructions above.

Other information

The Hybrid Connect contains code that is covered by the GNU General Public License (GPL). In accordance with the GPL, BT has made the relevant code available for download at bt.com/help/gplcode Equipment nameplate and markings can be found on the base of your Hybrid Connect.

Radio Equipment Directive Declaration of Conformity and Power Efficiency Info

• UK: Hereby, BT declares that the radio equipment type Hybrid Connect (model number LRDD6391BF-SA) is in compliance with Radio Equipment Regulations 2017.
• EU: Hereby, BT declares that the radio equipment type Hybrid Connect (model number LRDD6391BF-SA) is in compliance with Directive 2014/53/EU.

The full text of both declarations of conformity is available at: bt.com/business/help

Restrictions

This radio equipment is subject to certain restrictions when it is placed on the market in Belgium (BE), Bulgaria (BG), Czech Republic (CZ), Denmark (DK), Germany (DE), Estonia (EE), Ireland (IE), Greece (EL), Spain (ES), France (FR), Croatia (HR), Italy (IT), Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg (LU), Hungary (HU), Malta (MT), Netherlands (NL), Austria (AT), Poland (PL), Portugal
(PT), Romania (RO), Slovenia (SI), Slovakia (SK), Finland (FI), Sweden (SE), Northern Ireland (UK(NI)), Norway (NO),
Switzerland (CH), Iceland (IS), Turkey (TR), Lichtenstein (LI).

Wi-Fi 5 GHz: The frequency band 5150-5350 MHz is limited to indoor use.

This radio equipment is also subject to certain restrictions when it is placed on the market in the United Kingdom (UK):

In accordance with the relevant statutory requirements in the UK, the 5150 to 5350 MHz frequency range is restricted to indoor use in the United Kingdom.

Radio transmission information

© British Telecommunications plc 2021. Registered office:
81 Newgate Street, London EC1A 7AJ. Registered in
England No. 1800000.

BHC v2.1

BT Video Baby Monitor 6000 User Guide

Welcome

Getting set up

1. Plug the cable into the Parent unit, then plug it into the mains power socket and switch the socket on.                                                                              
2. Leave to charge for 12 hours.

Tip

• The first time you use the Parent unit, or if you haven’t used it for a long time, it’ll take 12 hours to fully charge.
• The battery life on a single charge lasts for 4 hours. We recommend you keep the cable plugged into the mains power socket if you’re going to use for longer than this or throughout the night.
• When the battery gets very low, it’ll take about 30 minutes to charge enough for you to use it for a short time. To charge the Parent unit in the shortest amount of time, turn it off while it’s charging.

3. Place the Baby unit near a power socket in the room where you’re going to be monitoring your baby most of the time. It should also be at least one metre away from your baby.
4. Plug the cable into the Baby unit, then plug it into the mains power socket and switch the socket on.

5. Slide the Off On button on the side of the Baby unit up to turn it on.

Tip
Keep the power cord out of baby’s reach by looping any extra length and securing it.

6. After the Parent unit has charged for 12 hours you can switch it on.
Before you do, move the Parent unit at least one metre from the Baby unit. Any closer and you might get audio feedback sounds.
Press the button and hold for 2 seconds to turn the Parent unit on.

The Parent and Baby unit are automatically linked so they are now ready to use.

What’s the range?
The maximum range between your Parent and Baby units is about 250 metres outdoors and about 50 metres indoors. Thick walls and doors reduce the units’ range and affect how they link to each other.

Troubleshooting

My Parent/Baby unit isn’t working. What should I do?
Check that:

1. power cables are plugged in and switched on at the wall socket
2. the Baby unit is plugged in and the Parent unit battery is fully charged (for 12 hours)
3. both units are turned on
4. the Parent unit isn’t too far from the Baby unit (large obstructions or other electrical devices might affect the signal between the Parent and Baby unit).
5. unplugging the power cables, waiting about 15 seconds, and then plugging them back in can help.

My Parent/Baby unit is making a high-pitched noise.
What should I do?
The units might be too close together. Make sure they’re at least one metre apart, even when you’re using the button.

Why is my Parent unit beeping?
The Parent unit beeps when:

• the Baby unit is turned off
• the units are too far apart – try moving them closer together (but not closer than one metre)
• the battery in the Parent unit isn’t charged – try charging it for 12 hours
• Other electronic items, like TVs and mobile phones, are causing interference – try moving the Baby unit away from things like that.

Why is the Parent unit not making any sounds even though there’s noise coming from my baby’s room?

• the Parent unit might not be fully charged – make sure it’s charged (for 12 hours).
• the speaker volume might be switched off.
• the Parent unit might be out of range of the Baby unit – try moving it closer (but not closer than one metre).
• large obstructions or other electrical devices might be affecting the signal between the Parent and Baby units). Try moving the Baby unit away from obstructions, including electrical appliances like TVs or mobile phones.

Need some help?
Frequently asked questions are available online.

bt.com/producthelp
If you cannot find the answer to your question online, call our free Helpline. Our dedicated advisors are more likely to be able to help you than the retailer where you bought your baby monitor.

0808 100 6554*
This user guide is also available in other formats: large print, Braille and audio CD. Call the helpline for a copy.

* Calls made from within the UK mainland network are free.
Mobile and international call costs may vary.

General information

Guarantee
Your Video Baby Monitor 6000 is guaranteed for a period of 24 months from the date of purchase.

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the Video Baby Monitor 6000, or any component thereof, which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur within the 24 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent as instructed.

This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

This guarantee does not affect your statutory rights.

To find out what to do, if your monitor is in or outside of the 24 month guarantee, go to bt.com/producthelp

How to recycle your equipment
The symbol shown here and on the product means that the product is classed as electrical or electronic equipment, so DO NOT put it in your normal rubbish bin.

It’s all part of the Waste Electrical and Electronic Equipment (WEEE) Directive to recycle products in the best way – to be kinder to the planet, get rid of dangerous things more safely and bury less rubbish in the ground.

You should contact your retailer or supplier for advice on how to dispose of this product in an environmentally friendly way.

Radio Equipment Directive Declaration of Conformity
Hereby, British Telecommunications plc declares that the radio equipment type BT Video Baby Monitor 6000 (088306) is in compliance with Directive 2014/53/EU.

This device has been evaluated for and shown compliant with European Guidelines when installed and operated with a minimum distance of 16mm between the unit and your body.

The item code for both power supply units is 089010 (BLJ06W050100P1-B). The full text of the EU declaration of conformity is available at the following internet address: bt.com/producthelp

Radio transmission information

© British Telecommunications plc 2017.
Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000
Designed and produced by The Art & Design Partnership (ADP). Printed in China / Issue 4 / ADP12-17.

Using the Parent unit

Get to know your Baby unit

Get to know your Parent unit

Using the Baby unit