IP Centrex

USE YOUR MY ACCOUNT ACCESS TO MAXIMIZE YOUR TELEPHONE CAPABILITIES Go to myaccount.coxbusiness.com and enter your username and password. Your username is in your email address and your password was provided to you by Cox Business via email. If you have forgotten your password, enter your email address and click “Forgot your password?” to receive a temporary password.

SEND A CALL TO VOICE MAIL // Press the xfer (Transfer) softkey and dial *55 plus the extension number; then press dial OR you may press the XferVM softkey plus the extension number.

TRANSFER A CALL // During an active call, press the xfer softkey. Dial the number, announce the call and press the xfer softkey again to complete the transfer.

BLIND TRANSFER // Answer a call, press the xfer softkey, dial the receiving party’s number and press the xfer softkey again to complete the transfer.

CALL FORWARDING // Press the cfwd (Call Forward) softkey and enter a number to which to forward calls. If you are forwarding calls to an external number, use the access and area code as required. Press Dial. The LCD displays Calls Forwarded. To cancel Call Forwarding, press the cfwd (Forward) softkey.

CALL FORWARDING NOT REACHABLE // From the Voice Tools menu in MyAccount, click Incoming Calls. Select the Call Forwarding Not Reachable link. Enter the Call Forward To phone number and click OK.

INTERCOM (PUSH TO TALK)* // Press *50 on your keypad to initiate the Push to Talk feature, dial the extension number, and press the dial. To page, all extensions, use Push to Talk in conjunction with the Instant Group Calling feature that can be set up by your company’s telephone administrator.

SPEED DIAL* // If you have programmed Speed Dial 8 into MyAccount, go off-hook and enter the one-digit code of the number you want to call, and then press #. If you have programmed Speed Dial 100 into MyAccount, go off-hook, press the two-digit code of the number you want to call, and then press #.

CALL PICKUP // Create a call pickup group in MyAccount. Once that is done, dial *98# to answer a ringing extension in your pickup group.

DO NOT DISTURB // Press the dnd (DND) softkey. The LCD screen indicates that Do Not Disturb is active on the phone and calls are routed to voice mail. To deactivate, press the dnd (DND) softkey again.

SET UP A CONFERENCE CALL // Dial the fi first party you want to conference. When the person answers, press the conf softkey to place the person on hold. Dial the next number you want to include in the call and press conf again. Repeat these steps to add up to 15 participants to the call.

PARK / RETRIEVE A CALL // While on an active call, press the hold key, obtain a second dial tone, and press *68 plus the extension number and #. To retrieve a parked call from that extension number, dial *88# plus the extension number and then press #.

VOICE PORTAL* // Review the VoiceManager User Guide for feature activation and password setup before using Voice Portal. To change your Call Forwarding Personal Status Manager options, dial the Voice Portal access number for your area ___________, and enter your 10-digit telephone number and Voice Portal passcode.

UNIFIED MESSAGING* // From the Voice Mail/Portal Tools menu within MyAccount, select the Messaging Controls option. Click the Voice Mail Forwarding and Notifi cation Preferences link. Enter the email address of where you want your voice mail messages sent. Check the Attach Voice Message checkbox. Select the radio button to the left of the Voice message disposition option you prefer. Click the Save link.

*This feature may require confi duration before it can be used.

The Cisco Model SPA504G has four line keys, the SPA508G phone has eight line keys, and the SPA525G2 has fi ve line keys.

Feature Description

1. HANDSET // Pick up to answer or place a call.
2. SPEAKER // Speaker for phone.
3. MESSAGE WAITING INDICATOR // When indicator is:
   • Red: You have a new voice mail
   • Flashing Red: You have an incoming call
4. LCD SCREEN // Your phone may vary, but commonly displays:
   • Date and time
   • Phone station name
   • Line extension
   • Softkey options
5. LINE KEYS // Indicates phone line status:
   • Green: Line is idle and ready to be used
   • Red (steady): Line is active or in use
   • Red (blinking steadily): Line is on hold
   • Red (blinking twice then no color and repeat cycle): SCA line is in use
   • Orange (steady): Line is unregistered (cannot be used)
   • Orange (blinking): The line is not confi gured properly
   • Off: The line key is not confi gured
6. SOFTKEY BUTTONS // Located below the LCD screen. Performs the functions stated on the tabs that display on the LCD screen.
7. SCROLL NAVIGATION BUTTON // Press in any direction to scroll through the options on the LCD screen.
8. CENTER SELECT // Press to select the highlighted option.
9. MESSAGES BUTTON // Press to access voice mail.
10. HOLD BUTTON // Press to place a call on hold.
11. SETUP BUTTON // Press to access a menu to confi gure features and preferences for this phone, access call history and provide phone status.
12. MUTE BUTTON // Press to mute and un-mute your phone. Flashing red means no network connection exists.
13. VOLUME BUTTON // Use to adjust the volume for the ringer when on the hook, the handset volume when the handset is off-hook, the headset volume when the headset is active, and the speakerphone when it is active.
14. SPEAKER BUTTON // Press to turn on speaker phone.
15. HEADSET BUTTON // Press to activate the headset.
16. KEYPAD // Press to dial numbers.

1. Pick up the handset.
2. Press the Speaker or Headset button.
3. Press a line button and dial from the keypad.
4. If the call arrives on your primary line, pick up the handset, press the Speaker or Headset button.
5. If the call arrives on another line button, press that button.

1. Press the Menu button.
2. Scroll to and select User Preferences.
3. Scroll to and select Audio Preferences.
4. Scroll to Extension (Line Key) to be changed.
5. Press the right arrow.
6. Scroll through Ring Tones. Press Play to hear.
7. Press Select on chosen Ring Tone.

1. Hang up the handset or press the endCall softkey. (Note: If you are using the speaker phone, press the Speaker button.)

1. Lift the handset or press the Speaker button.
2. Press + or – on the volume button to increase or decrease the volume.
3. Press Save to maintain the new level.

1. Press the Mute button on the phone to mute and un-mute the speakerphone or handset.

redial // Calls the last number dialed.

dir // Opens preconfi gured address book.

cfwd // Reroutes incoming calls to another telephone number.

dnd // Do Not Disturb. Prevents incoming calls from ringing your phone. Calls forward to voice mail automatically if that number has a mailbox.

SCROLL > lcr // Last Call Return. Redials last incoming call.

PTT // Push to Talk. Enables intercom functionality.

endCall // Ends the call.

conf // Links two or more calls. To conference a call:

1. Dial the fi rst party.
2. Press the conf softkey.
3. Listen for dial tone.
4. Dial the second party.
5. Press the conf softkey again. (If you hang up, the conference call disconnects.)

bxfer // Transfers a call without introducing caller.

xfer // Places the call on hold while you dial the number to which you want to send the call.

1. While on an active call, press the xfer softkey and dial the receiver’s phone number.
2. When the receiver answers the phone, introduce the call.
3. Press the xfer key and hang up.

SCROLL > XferVM // Transfers call to voice mail.

hold // Places a call on hold.

resume // Restarts a call on hold.

endCall // Ends the call.

newCall // Places a new call.

redial // Calls the last number dialed.

SCROLL > XferVM // Transfers call to voice mail.

dir // Opens preconfi gured address book.

cfwd // Reroutes incoming calls to another telephone number.

dnd // Do Not Disturb. Prevents incoming calls from ringing your phone. Calls forward to voice mail automatically if that number has a mailbox. Reroutes incoming calls to another telephone number.

Some functions may be restricted by your telephone administrator.

Dialing shortcut when using feature access codes: Press the # symbol to complete any dialing string for a faster connection.

For more information on IP Centrex, go to myaccount.coxbusiness.com and click the Learn More link.

Services not available in all areas. Other restrictions may apply. For technical support, dial 1.866.272.5777.

Call Forward Always – Activate  –  *72

Call Forward Always – Deactivate  –  *73

Call Forward No Answer – Activate  –  *92

Call Forward No Answer – Deactivate  – *93

Call Park  –  Press Hold > *68 > Extension number

Call Park Retrieve  –  Pick up the handset or press the hands-free button > *88# > Enter the extension where the call is parked > #

Call Pick Up  –  Press *98 to pick up ringing extension. Press *97 > Extension number > # to answer a specifi c extension

Call Return  –  *69

Call Waiting – Activate  –  *43

Call Waiting – Deactivate  –  #43

Direct Voice Mail Transfer  –  Press transfer (xfer) then *55 > Extension number > #

Intercom (Push to Talk)  –  *50 > Extension number > #

Call Forward Remote Access  –  Dial your local Voice Portal Remote Access Number > Enter your 10-digit IP Centrex Station Number and Passcode

Troubleshooting

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

User Guide

Cable Modem

CM30XX

Product Overview

Reset Button——Press and hold for five seconds to restore settings to factory defaults and reboot the modem. Reset Instructions
Ethernet LED-—–Green (Fast Ethernet). Blue (Gigabit Ethernet). A solid LED indicates something is plugged into the Ethernet port and the connection is operational. A blinking LED indicates data is being transferred over the Ethernet connection. If the LED is off nothing is connected to the Ethernet port or a connected device has been disabled by the user.
Status LED——LED blinks while the modem is registering a connection over the cable network. A solid LED indicates the modem is connected to the cable network.
Send LED——LED blinks green while the modem is searching for a connection over the cable network. A solid green LED indicates the modem is sending data to the cable network. A solid blue LED indicates multi-channel bonding.
Receive LED——A solid green LED indicates the modem is receiving data from the cable network. A solid blue LED indicates multi-channel bonding.
Power LED——The modem has power.

Power LED——The modem has power.
Receive LED——A solid green LED indicates the modem has a working Internet connection to the cable network. A solid blue LED indicates multi-channel bonding.
Send LED——LED blinks green while the modem is searching for a connection over the cable network. A solid green LED indicates the modem has a working Internet connection to the cable network. A solid blue LED indicates multi-channel bonding.
Status LED——LED blinks while the modem is registering a connection over the cable network. A solid LED indicates the modem has a working Internet connection.
Ethernet LED—— Green (Fast Ethernet). Blue (Gigabit Ethernet). A solid LED indicates another device is plugged into the Ethernet port, and turned on, and the connection is operational. A blinking LED indicates data is being transferred over the Ethernet connection. If the LED is off nothing is connected to the Ethernet port or a connected device has been disabled by the user.

Power Port—— Connect the included AC power adapter to this port.
Ethernet Port—— Connect an Ethernet cables (also called network or Internet cables) to this port  and to your computer or a router.
Cable Port——F-connector connects to an active cable signal from your wall jack to your modem.

Reset Button——Press and hold for five seconds to restore settings to factory defaults and reboot the modem.
Ethernet Port—— Connect an Ethernet cables (also called network or Internet cables) to this port and to your computer or a router.
Cable Port——F-connector connects to an active cable signal from your wall jack to your modem

Installing Your Modem

Before installing the modem, make sure that you meet the requirements listed below.

• An Internet-capable computer or router equipped with an Ethernet port
• An active cable input line
• An Internet connection from a service provider

Getting a high-speed Internet account
You will need a high-speed Internet account in order to use this modem. If you do not have a high-speed Internet account, your service provider can set up your account for Internet service.

You will need to give your service provider information about the modem in order to get Internet access.Refer to the label on the back or bottom of your modem for this information.
If you already have a high-speed Internet account
If you already have a high-speed Internet account, you will need to give your service provider the serial number and MAC address of the modem. Refer to the label on the back of your modem for this information. Your service provider may also ask for other account details, which you should have available (account number, account holder phone number, login information).

Modem information
You will need to give your service provider the following information, which is printed on the bar code label attached to the modem:

• The serial number of the modem. The serial number consists of a series of decimal characters preceded by S/N.
• The CM Media Access Control (CM MAC) address of the modem. The CM MAC address consists of a series of hexadecimal characters preceded by CM MAC.
• Other MAC address numbers as needed.

The ideal location for your modem is where it has access to outlets and your other devices.

Recommendations:

• Choose a location close to your computer or router.
• Choose a location that is near an existing RF coaxial connection
• Choose a location that is relatively protected from accidental disturbance or harm
• Choose a location with plenty of room for guiding the cables away from the modem without straining or crimping them.
• Choose a location that allows adequate ventilation around the modem.

Setting Up Your Modem

Your modem supports high-speed Internet service, which you can share with other Internet devices in your home or office. Sharing one connection among many devices is called networking.

1. Power off your computer and other networking devices, then unplug them from the power source.
2. Connect an active RF coaxial cable from the wall to the cable port on the back or bottom of the modem, depending on which model you have.

3. Connect your computer or router to the modem by connecting one end of the yellow Ethernet cable to the Ethernet port on your computer or router, and the other end to the yellow Ethernet port on the back of the modem.

4.  Locate the AC power adapter provided with your modem. Connect the barrel connector end of the power adapter into the power port on the back of the modem. Then, plug the AC power adapter into an AC outlet to provide power to the modem.

5. The modem may reboot several times during this process and activation may take up to five minutes. The modem will be ready for use when the LEDs on the front panel of the modem stop blinking and remain on.

6. Plug in and turn on your computer and other home network devices at this time. The Ethernet LED on the modem should be on or blinking.

7. The last step is to open a web browser and verify Internet access. Some service providers have additional setup steps that will automatically appear in the browser. Follow the steps if necessary or call your Internet Service provider if you are unable to get online.

Troubleshooting

If your computer cannot access the Internet after the modem is online, it is possible that your computer did not renew its IP address.

To renew the IP address on Windows 7 systems:

1. Click the Start button.
2. Type ‘‘cmd’’ in the Search box. The cmd window opens.
3. Type ‘‘ipconfig /renew’’ and press Enter to renew the IP address of the computer.

To renew the IP address on Windows XP systems:

1. Click Start, and then click Run. The Run window opens.
2. Type ‘‘cmd’’ in the Open field and click OK. A window with a command prompt opens.
3. Type ‘‘ipconfig /release’’ at the C: prompt and press Enter. The system releases the IP address.
4. Type ‘‘ipconfig /renew’’ at the C: prompt and press Enter. The system displays a new IP address.
5. Close the Command Prompt window. You have completed this procedure.

Renewing the IP address on Macintosh systems

1. Click on System Preferences icon (in the Dock or in the Applications folder).
2. Click on Network icon.
3. Click on Advanced.
4. Click on TCP/IP tab.
5. Click Renew DHCP Lease and click on OK.

If cable TV is available in your area, data service may be made available with or without subscribing tcable TV service. Contact your local service provider for complete information on cable services, including high-speed Internet access.

Call your service provider to inquire about professional installation. A professional installation ensures proper cable connection to the modem and to your computer, and it ensures the proper configuration of all hardware and software settings. Contact your service provider for more information about installation.

The modem connects to the 1000/100BASE-T Ethernet port on your computer. For best performance over an Ethernet connection, your computer should be equipped with a Gigabit Etherneport.

Your local service provider becomes your Internet Service Provider (ISP). They offer a wide range ofservices including e-mail, chat, news, and information services. Open a web browser. Any additional setup steps will automatically appear in the browser.

Yes. If you subscribe to cable television service, you can watch TV and use your modem at the sametime by connecting your TV and your modem to the cable network using an optional cable signal splitter.

Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions. Verify the status of the front panel status indicator lights.

The modem works with a standard, 75-ohm RF coaxial cable. If you are using a different cable, your modem will not function properly. Contact your service provider to determine whether you are using the correct cable.

Check and correct
If your modem does not perform as expected, the following tips may help. If you need more help, contact your service provider.

• Verify that the plug to your modem’s AC power is connected to a power source.
• If your modem’s AC power cord is plugged into an electrical outlet that is controlled by a wall switch, make sure the switch is turned on.
• Verify that the modem’s Ethernet LED status indicator is on.
• Verify that your cable service is active and that it supports two-way service.
• Verify that all cables are properly connected and that you are using the correct cables.
• If you are using the Ethernet connection, verify that your TCP/IP is properly installed and configured.
• Verify that you have called your service provider and given them the serial number and MAC address of your modem.
• If you are using a cable signal splitter so that you can connect the modem to other devices, remove the splitter and reconnect the cables so that the modem is connected directly to the cable input. If the modem now functions properly, the cable signal splitter may be defective and may need to be replaced.
• If you are connected to your computer with an Ethernet connection, your computer should be equipped with a Gigabit Ethernet card for best performance.

Specifications

Notes
For regulatory, warranty, and safety information, and award-winning technical support, see the CD that came with your router or go to Linksys.com/support/.

BELKIN, LINKSYS and many product names and logos are trademarks of the Belkin group of companies. Third-party trademarks mentioned are the property of their respective owners.
© 2016 Belkin International, Inc. and/or its affiliates. All rights reserved.
LNKPG-00293 Rev. A00

Linksys CM3008, CM3016, CM3024 Cable Modem Manual – Optimized PDF
Linksys CM3008, CM3016, CM3024 Cable Modem Manual – Original PDF

References

• User Manual