Ooma Office Phone
Making Calls
To an internal extension: Dial the three-digit extension number.
To an external phone number: Dial the 10 or 11 digit phone number.
To an international phone number: Dial 011, then then the country code and phone number
Receiving Calls
Answering a call Pick up your phone when it rings.
Answering call-waiting Press the Flash key on your phone when you hear the call-waiting tone.
Your current call will be put on hold. Press Flash again to switch back.
(Note: You can press and release the receiver button if you do not have a flash button)
Placing Calls on Hold
Putting a call on hold: Dial *0 to put a call on hold.
Dial *0 again to take the call off hold.
Placing a new call when a call is active: Press Flash. Wait for dial tone and dial the new number.
Press Flash again to return to the first caller.
Three-Way Conferencing
Starting conference call: Dial *3 when you are on one call and have a second call on hold
Stopping conference call: Press Flash. One call will remain active, the other will be put on hold.
Caller-ID Blocking
Blocking your caller-ID: Dial *67, then dial the number.
Unblocking your caller-ID: Dial *82, then dial the number,
Transferring Calls (to internal extensions)
Blind transfer (one-step) Dial *1. Then dial three-digit extension and hang up.
Attended transfer (two-step) Press Flash to place caller on hold. After dial tone, dial 3-digit extension. If they want to take the call, dial *2 and hang up.
If they cannot take the call, press Flash to return to caller.
Transfering to voicemail Dial *8. Then dial 3-digit extension and hang up.
Call Forwarding
Setting up Call Forwarding Dial *72. Wait for the prompt, and then dial the phone number. that will receive the forwarded calls followed by #.
Toggling Call Forwarding on/off Dial *74 and follow the directions on the phone.
Accessing Voicemail
From your phone extension: Dial your extension number.
From your browser*: Login to http://office.ooma.com/user
From your smartphone**: Download the Ooma Office mobile app and login.
From another extension or outside phone line: Dial your number directly. Wait until it goes to voicemail. Press * and enter your voicemail PIN number.
Through the Virtual Receptionist: When the Virtual Receptionist speaks, press *. Next, dial your three-digit extension number and enter your PIN.
* Login with the phone number, extension number and password provided to you by your administrator
** Your administrator must enable the mobile app on your extension. Login with the same information that you use on the web.
Updating Voicemail
Recording/updating your greeting Select Option 5 from voicemail main menu, then select Option 1.
Recording/updating your name Select Option 5 from voicemail main menu, then select Option 2.
Changing your PIN Select Option 5 from voicemail main menu, then select Option 3.
Introduction
Setting up a Yealink IP phone with Ooma Office for WeWork is quick, and can be accomplished in just a few simple steps.
Your IP Phone has been pre-configured and will go into service automatically after it is connected to an Internet connection.
Package Contents
Step 1: Assemble Phone
Follow the instructions in the phone’s user manual to assemble the phone and connect the power supply.
Step 2: Start Up Phone
Use the Ethernet cable that came with the phone to connect the INTERNET port on the back of the phone to an available Internet port in your WeWork office.
The start up process will take several minutes, during which the phone will restart a few times. Once you see a solid black phone icon on the screen, the phone is ready to place and receive calls!
To learn more about using your phone, go to ooma.com/wework.
For help, call us at 855-803-2565 (US) or 855-803-2564 (Canada).
Ooma WeWork Yealink IP Phone Setup – Optimized PDF
Ooma WeWork Yealink IP Phone Setup – Original PDF
References
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Introduction
Integrating a Yealink Cordless IP Phone with Ooma Office is quick, and can be accomplished in just a few simple steps.
By following the instructions below to provision the phone, you can put it into service immediately without any manual configuration.
Package Contents
Step 1: Register Phone Online
To get started, you must first add the Yealink Cordless IP Phone to your Ooma Office account. You can do this by visiting the following URL and following the steps on the screen:
http://office.ooma.com/add_ip_phone
Step 2: Connect Base Unit to Network
Follow the instructions in the phone’s user manual to:
- Plug the base unit into power
- Connect the base unit to your Internet connection
- Insert the battery into the handset
- Connect the charging cradle to power
- Charge the handset
Step 3: Pair Handset
If the handset displays Not registered, press and hold the pairing button on the base unit until the LED on the base begins to flash.
Press the Reg softkey on the handset. The handset should pair with the base unit and synchronize its configuration.
Once you see the correct date/time display on the handset, press the Speaker button. If you hear dialtone, your handset is ready to make and receive phone calls.
Yealink Cordless IP Phone Setup Manual [W60B, W56H] – Optimized PDF
Yealink Cordless IP Phone Setup Manual [W60B, W56H] – Original PDF
References
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Key Features
Status indicator light (hidden)
Motion sensor lens
Standing attachment
Pairing button
Tamper sensor
Battery door
Magnetic mounting plate
Step 1: Install the App
To get started, download and install the Ooma Home Monitoring app on your iOS or Android device. The app can be found at: ooma.com/app
When the app is installed, log in using your Ooma phone number and My Ooma password. If you forgot your password, reset it at: my.ooma.com Complete the initial setup in the app
Step 2: Pair Your Sensor
For the best pairing performance, hold your sensor within 10 feet of your Telo.
In the mobile app, press the “Add Sensor” button on the
Dashboard. Select the type of sensor you would like to pair.
Follow the instructions on your screen to pair your sensor.
Step 3: Mount Your Sensor
If you are using the included adhesive pads to mount your sensor, use a damp cloth to wipe the surface where you are placing your sensor.
Use the included adhesive pads or screws to mount the sensor within range of the desired area.
If desired, the motion sensor may be mounted in a 90˚ corner using these four screw mounts.
The included Standing attachment can be used to install the motion sensor on any flat surface without adhesive pads or screws.
Additional Information
First time setup
After installing batteries for the first time, initial setup lasts 30 secs. Status indicator blinks red until complete.
Starting pairing mode
Press and hold pairing button for five seconds to start pairing mode. Status indicator quickly blinks green while in this mode.
Status indicator reference
First time setup
Quick red flashes 
Pairing mode
Quick green flashes 
Pairing success
Long green flash 
Unpairing success
Slow red flashes 
Motion sensed
Quick red flash 
Signal disconnected
Long red flash 
Need Help?
Support articles
www.ooma.com/support
User manuals
www.ooma.com/userguide
Community forum
forums.ooma.com
Live customer care
1-888-711-6662 (US)
1-866-929-5552 (Canada)
Legal
For warranty, safety, and other legal information, visit ooma.com/legal
This device complies with part 15 of the FCC rules.
Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
Ooma Motion Sensor Setup Guide – Optimized PDF
Ooma Motion Sensor Setup Guide – Original PDF
References
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Getting Started
Logging in: Tap the app’s icon 
on your mobile device and log in using your phone number, your extension, and your Ooma Office Manager password.
Changing password: Tap 
, then Profile, then enter your current password and your new password. Tap Confirm.
Calling mode: Tap , then Preferences, then Calling Mode:
- Choose VoIP to call with your phone’s WiFi or data connection. You can access Ooma Office features like call transfer and hold music.
- Choose Cellular to call with your phone’s cellular minutes. Calling on this mode is more reliable if you have a strong cellular signal. Logging out Tap , then Profile, then Logout.
Making Calls
To an internal extension: Tap , then 
and dial the extension number. Alternatively, tap , then 
and select the extension you wish to dial.
To an external number: Use the dialer by tapping , then and dialing the 10- or 11-digit phone number.
Use your contact list by tapping , then 
and selecting the contact
you wish to call.
Use your list of favorite contacts by tapping , then and 
selecting
the contact you wish to call.
To an international number: Tap, then and dial 011, then the country code and phone number.
To emergency services: Tap , then and dial 911.
Receiving Calls
Answer a call: Tap Accept when a call comes in.
Answer a call waiting: Tap Accept to accept an incoming call.
Rejecting a call: Tap Ignore to reject a call.
Ending Calls
To end a call: Tap 
.
Placing Calls on Hold
Putting a call on hold: Tap 
. Tap again to take the call off hold.
Three-Way Conferencing (cellular only)
Starting a conference call: When you have one active call, tap 
to view the dialer. Enter the second number, then tap 
when the call connects.
Ending a conference call: Tap on the call you wish to end. The second caller will remain on the line.
Transferring Calls (to VoIP)
Blind transfer: When you have an active call, tap 
and choose To an extension. Enter the extension number.
To personal voicemail: When you have an active call, tap and choose To my voicemail.
To another voicemail: When you have an active call, tap and choose To an extension. Enter the extension number.
Call Forwarding
Turn on call forwarding: Tap 
, then Preferences, then Call Forward. If you’re turning Call Forwarding on, enter the external number and choose whether to require key press on answer.
Accessing and Updating Voicemail
Listening to voicemail: Tap 
, then 
. Tap a message to select it, then tap 
.
Marking voicemail as new: Tap , then . Tap a message to select it, then tap MARK AS NEW
Deleting voicemail: Tap , then . Tap a message to select it, then tap 
.
Ooma Android Mobile App Shortcuts Guide – Optimized PDF
Ooma Android Mobile App Shortcuts Guide – Original PDF
References
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Thank you for using Ooma Managed Wi-Fi® service!
Blending the power of enterprise-grade, high performance hardware with the convenience of a custom-configured service, Ooma Managed Wi-Fi® provides a hassle-free solution for businesses like yours.
The Ooma ATOM AP30 is a compact plug-andplay device that extends the range of your existing networks. Installation is simple: Just plug it in and let it automatically create a wireless mesh with the closest Ooma AP150 or Ooma AP250 device.
What’s in the Box
Ooma Atom AP30
STEP 1: Locate an Available Power Outlet
Decide where you would like to install the Ooma ATOM. Ideally, this will be somewhere near the outer range of your wireless network. Your wireless network’s range will depend on whether you are using an Ooma AP150 or an Ooma AP250.
STEP 2: Power on Ooma ATOM
Plug the Ooma ATOM into the power outlet.
The status light on the ATOM should flash white as the device boots up for the first time, connects to the Internet, and downloads firmware updates.
The ATOM will automatically search for neighboring AP150 and AP250 networks to extend. Connect Devices to a Wi-Fi® Network STEP 3
You may now connect wireless devices to one or more of the of the wireless networks.
When the ATOM has connected to a network and is fully operational, the status light will turn solid white.
STEP 3: Connect Devices to a Wi-Fi Network
You may now connect wireless devices to one or more of the of the wireless networks.
Status Light Reference
Fast Flashing White – Device establishing a Wi-Fi® connection.
Slowly Flashing Amber – Device is searching for a neighbor to establish a mesh connection. Try moving it closer to the AP access point.
Solid Amber – Device is initializing, rebooting, or downloading new software.
Solid White– Device is powered on, connected to the network, and operating normally. Wi-Fi® connection is active.
Troubleshooting
- Your device might be powered off. Check that it is securely seated in the power outlet.
- The power outlet may not be functioning. Use another device to check that the outlet is operational.
ATOM status light is slowly blinking amber
- Your device may be too far away from the closest AP150 or AP250 access point. Try moving the device closer to an access point.
Unable to connect to wireless network
- Make sure that you are using the correct username and password.
- Contact customer support.
Connected to the wireless network but unable to access the Internet
- Move your device closer to the access point and see if the connection problem resolves.
- Contact customer support.
Customer Support
Need help? Ooma has a wealth of available resources to help if you need assistance.
Support Articles and User Manuals.
Access our comprehensive knowledge base at https://support.ooma.com/wifi
Live Customer Care.
Speak with a support specialist at
1-866-939-6662 (US) or 1-877-948-6662 (Canada).
Ooma Atom AP30 Managed WiFi Setup Guide – Optimized PDF
Ooma Atom AP30 Managed WiFi Setup Guide – Original PDF
References
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Line Button Status Lights
Unlit: The line is available for a new call.
Solid green: The line has an active call.
Slow flashing green: The line has a call on hold.
Fast flashing green: The line has an incoming call or call waiting.
Making Calls
To an internal extension
Pick up the handset or press the speaker key and dial the extension number.
To an external number
Pick up the handset or press the speaker key and dial the 10- or 11-digit phone number.
To an international number
Pick up the handset or press the speaker key and dial 011, then the country code and phone number.
To emergency services
Pick up the handset or press the speaker key and dial 911.
Receiving Calls
Answering a call
Pick up the handset or press the Answer softkey or the speaker key when it rings.
Answering a call waiting
Press the Answer softkey when you hear the call waiting beep.
Sending a ringing call to voicemail
Press the Reject softkey.
Ending Calls
One call in progress
If the call is active, hang up the handset, or press the Speaker key.
If the call is on hold, press the EndCall softkey
Multiple calls in progress
Use the Up and Down keys to select the call you wish to end, then press the EndCall softkey.
Placing Calls on Hold
Putting a call on hold
Press the Hold softkey to place a call on hold.
Press the Resume softkey to retrieve a held call.
Placing a new call with an active call
Press the Hold softkey to place the active call on hold, then press the NewCall softkey and dial the new phone number.
Switching between held calls
Press the corresponding Line key to retrieve the held call, or use the Up and Down keys to select the call you wish to retrieve. Press the Resume softkey. If there this one active call and one held call, press the Swap softkey. The current active call is automatically put on hold.
View details of ca
lls in progress
Use the Up or Down arrow keys to see phone numbers and call durations for each currently active or held call.
Three-Way Conferencing
Starting a conference call
Press the Conf softkey to place the active call on hold. Enter the second internal or external number you wish to call. Press the Conf softkey when the second party picks up to conference the two calls together. If there this one active call and one held call, press the Conf softkey to conference the two calls together.
Stopping a conference call
Press the Split softkey to split the conference call into two individual held calls. Use the Up and Down keys to select the call you wish to retrieve then press the Resume softkey or press a slow flashing green line key to retrieve the corresponding call.
Press the EndCall softkey to drop the conference call and end both calls.
Transferring Calls
Attended transfer (two-step)
Press the TRAN softkey to place the call on hold. Dial the extension number and wait until the second party answers, then press the TRAN softkey again or press the Endcall softkey then the Resume softkey to reconnect with the original call.
Transfer to an user extension’s voicemail
Press the TRAN softkey to place the call on hold, dial ** followed by the extension number. Press TRAN softkey again.
Call park
Press the TRAN softkey to place the call on hold. Dial *41, followed by the desired parking spot number and then the # key.
To retrieve a call, dial *41, followed by the parking spot number and then the # key.
Note: the parking spot number can be any number between 1-4 digits and must be used to retrieve the call.
Call Forwarding
Turn on call forwarding
Pick up the phone and dial *72. Wait for the prompt,
and then dial the phone number that will receive
forwarded calls followed by #. The system will confirm
the number you have entered.
Disable call forwarding
Pick up the phone and dial *73#. Wait for the
confirmation prompt.
Accessing and Updating Voicemail
Listening to voicemail
Press the Message key, and then follow the menu prompts.
Recording/updating your greeting
Select Option 5 from the voicemail menu, then select Option 1.
Recording/updating your name
Select Option 5 from the voicemail menu, then select Option 2.
Changing your PIN
Select Option 5 from the voicemail menu, then select Option 3.
Yealink IP Phones Shortcuts Guide – Optimized PDF
Yealink IP Phones Shortcuts Guide – Original PDF
References
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Line 1 and Line 2 Status Lights
Green 
Active call. Red 
Call on hold.
Making Calls
Using the speed dial keys Pick up the handset or press the SPEAKER key. Press the key assigned to speed dial your contact.
To an internal extension Pick up the handset or press the SPEAKER key. Dial the extension number.
To an external phone number Pick up the handset or press the SPEAKER key. Dial the domestic number.
To an international phone number Pick up the handset or press the SPEAKER key. Dial 011, then the country code and phone number.
To emergency services Pick up the handset or press the SPEAKER key. Dial 911.
Receiving Calls
Answering a call Pick up the handset or press the SPEAKER key when it rings.
Answering call-waiting Press the corresponding non-lit LINE key when you hear the call waiting beep.
Stopping ring or call waiting Press the IGNORE CALL key. You may still answer the call on other devices.
Toggling Do Not Disturb Press the DND key to toggle Do Not Disturb on and off. When the key is lit green, Do Not Disturb is on.
Ending Calls
One active call If the call is active, hang up the handset or press the END CALL or SPEAKER key.
If the call is on hold, press the red LINE key to retrieve it, then hang up the handset or press the END CALL or SPEAKER key.
Two active calls If the call you wish to end is active, press the END CALL key. If the call to end is on hold, press its red LINE key to retrieve it. Then press the END CALL key.
Placing Calls on Hold
Putting a call on hold Press a green LINE key to place the active call on hold. The LINE key will be lit red slowly when the call is put on hold.
Placing a new call when a call is active Press a non-lit LINE key to automatically put the active call on hold, and switch to the available line. Dial the new phone number.
Retrieving a call on hold Press the red LINE key to retrieve the held call.
Switching between held calls Press the LINE key that is red to retrieve the held call. The current call will be put on hold.
View details of calls in progress View the phone numbers and call durations for each currently active or held call on the display screen. A held call is displayed in grey, and an active call is displayed in black.
Three-Way Conferencing
One active call and one held Press the CONFERENCE key to start the three-way conference.
Stopping a conference call Hang up the handset, press the SPEAKER key (if in speaker mode) to terminate all calls, or press the CONFERENCE key to break the conference into one active call and one held call.
Transferring Calls (to internal extensions)
Call transfer Press the TRANSFER key to place the current call on hold. Dial the extension number to transfer to.
Transfering to voicemail Press the TRANSFER key, then dial * * and then the extension number.
Call Forwarding
Turn on call forwarding Pick up the handset and dial *72#. Follow the voice prompt instructions.
Disable call forwarding Pick up the handset and dial *73#. Wait for the confirmation prompt.
Accessing and Updating Voicemail
Listening to voicemail Press the Voicemail key.
Recording/updating your greeting Select Option 5 from the Voicemail menu, then select Option 1
Recording/updating your name Select Option 5 from the Voicemail menu, then select Option 2.
Changing your PIN Select Option 5 from the Voicemail menu, then select Option 3.
To print more copies go to http://ooma.com/ooma-office-user-guide
Ooma DP1 Desk Phone Manual (Shortcut Guide) – Optimized PDF
Ooma DP1 Desk Phone Manual (Shortcut Guide) – Original PDF
References
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Line Button Status Lights
Solid green: The line is available for a new call.
Solid red: The line has an active call.
Slow flashing red: The line has a call on hold.
Fast flashing red: The line has an incoming call or call waiting.
Making Calls
To an internal extension
Pick up the handset or press the Speaker key and dial the three-digit extension number.
To an external number
Pick up the phone or press the Speaker key and dial the 10- or 11-digit phone number.
To an international number
Pick up the phone or press the Speaker key and dial 011, then the country code and phone number.
To emergency services
Pick up the phone or press the Speaker key and dial 911.
Receiving Calls
Answering a call
Pick up the handset or press the Speaker key when the phone rings.
Answering a call waiting
Press the answer softkey when you hear the call waiting beep.
Ending Calls
One active call
If the call is active, hang up the handset, press the Speaker key, or press the solid red Line key.
Multiple active calls
If the call to end is active, press the Line key that is solid red or hang up the handset.
If the call to end is on hold, press its flashing red Line key to retrieve the held call, and then press the same Line key again or hang up the handset.
Placing Calls on Hold
Putting a call on hold
Press the Hand key to place a call on hold.
Press the Hand key or the slowly flashing red Line key to resume the call.
Placing a new call with an active call
Press a green Line button to put the active call on hold, then dial the new phone number.
Switching between held calls
Press the corresponding slowly flashing red Line key to retrieve the held call. The current active call is automatically put on hold.
View details of calls in progress
Use the Up or Down arrow keys to see the phone numbers and call durations for each currently active or held call.
Three-Way Conferencing
Calling a new party
Press a green Line key to place the current active call on hold. Enter the new internal or external number you wish to call. Once the new party answers the call, press the confLx softkey to start the conference.
One active call and one or more held calls
Press the confLx softkey to start the conference. If multiple calls are on hold, use the Up/Down keys to select the call you want to conference in, then press select softkey.
Two or more held calls
Press the Hand key to retrieve one of the held calls. Press the confLx softkey. Use the Up/Down keys to select the call to conference in then press select softkey.
Stopping a conference call
Press the Hand key, then press on the corresponding Line key to resume the call with one party.
Hang up or press the Speaker key to end a conference call in progress and terminate all corresponding calls.
Transferring Calls
Blind transfer (one-step)
Press the bxfer softkey to place the call on hold. Dial the three-digit extension and then hang up.
Attended transfer (two-step)
Press the xfer softkey to place the call on hold.
Dial the three-digit extension and wait until the second party answers.
Press xfer softkey again, or press the cancel softkey to reconnect with the original call.
Transfer to a user extension’s voicemail
Press the bxfer softkey to place the call on hold. Dial **, then the three-digit extension.
Call Forwarding
Turn on call forwarding
Pick up the phone and dial *72. Wait for the prompt, and then dial the phone number that will receive forwarded calls followed by #. The system will confirm the number you have entered.
Disable call forwarding
Pick up the phone and dial *73#. Wait for the confirmation prompt.
Accessing and Updating Voicemail
Listening to voicemail
Press the Envelope key, then follow the menu prompts.
Recording/updating your greeting
Select Option 5 from the voicemail menu, then select Option 1.
Recording/updating your name
Select Option 5 from the voicemail menu, then select Option 2.
Changing your PIN
Select Option 5 from the voicemail menu, then select Option 3.
Cisco IP Phones Shortcuts Guide – Optimized PDF
Cisco IP Phones Shortcuts Guide – Original PDF
References
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Ooma Butterfleye Smart Security Camera User Manual
Welcome to Ooma Butterfleye!
What Ooma Butterfleye Can Do for You
Ooma Butterfleye is a smart video security camera with facial recognition and the ability to record during internet and power outages. The Ooma Butterfleye camera can be plugged in or used with a backup battery. The camera connects to your Wi-Fi network and does not require a base station, so it can be used in any household configuration. The Faces feature provides facial recognition, making your alerts more accurate and resulting in fewer false alarms.
Advanced features of the Ooma Butterfleye include:
Facial recognition – Artificial intelligence built into the Ooma Butterfleye and its cloud storage service allows users to train the camera to recognize faces. This can significantly reduce false positives, common in other home security cameras, where friends or family members trigger unnecessary alerts.
Backup battery and onboard storage – The Ooma Butterfleye contains an internal battery that will keep the camera running for two to four weeks under typical usage conditions, along with 16 gigabytes of onboard storage (32 gigabytes for the black camera). When reconnected to Wi-Fi, the camera automatically uploads all recorded clips, so users can see what happened even during a power outage or when the camera is used in locations where power and internet aren’t available.
Instant video capture – The Ooma Butterfleye records a constantly refreshed five-second video buffer when connected to AC power. Whenever an event is triggered – such as motion or a loud noise – the camera adds the buffer to the uploaded video clip. In effect, this creates a mini time machine where the clip shows what happened in the five seconds before the triggering event.
Auto privacy mode – The camera can be set for geofencing, where it is automatically turned off when a user returns home, based on the location of the user’s mobile phone, and automatically turned on when the user departs.
Two-way audio – The Ooma Butterfleye contains both a microphone and a speaker. While livestreaming, users can talk to people in range of the camera through the Ooma Butterfleye app on their phones.
How Ooma Butterfleye Works
When your Ooma Butterfleye detects motion, sound, or that the camera has been moved, it communicates via your Wi-Fi to stream video to your Ooma Butterfleye cloud account. Your iOS or Android device will alert you when a new video clip is uploaded through the Butterfleye app.
Getting Help
Ooma Butterfleye customer support is available by phone at 877-629-0562
or by email to [email protected].
Setting up Ooma Butterfleye
Getting Started
Ooma Butterfleye is shipped with a permanently-installed battery. When you unbox the device, your first step should be to use the included AC adapter and Micro-USB cable to plug your Ooma Butterfleye in. Allow the camera to charge until it is at 100% battery capacity. If the battery is fully drained, charging
the camera takes about four to six hours.
Once the camera is fully charged, follow these steps to complete your setup:
- Download the Butterfleye Security Camera app from the App Store (iOS) or from Google Play (Android) and install it on your mobile device.
- Open the app and either create an Ooma Butterfleye account or sign into an existing account.
Make sure your phone’s Wi-Fi and Bluetooth capabilities are turned on. - Hold down the power button on top of the camera to turn the Ooma Butterfleye on. The button
will blink green three times and then turn solid blue. The application will automatically detect
your camera. - In the Ooma Butterfleye app, go to “Add a Camera” and follow the on-screen prompts to pair
your camera and connect it to the internet.
Adding Ooma Butterfleye to an Existing Account
You can add up to six Ooma Butterfleye cameras to your Butterfleye account. Simply navigate to
the “Add a Camera” page inside the Ooma Butterfleye app and follow steps 3 and 4 above to add additional cameras.
Ooma Butterfleye LED Blink Codes
Setting up Ooma Butterfleye
Firmware Updates
Ooma is continuously working to enhance the Ooma Butterfleye with new software features and more efficient operation. When an update becomes available, a circle with a 1 inside will appear on the gear icon in the Ooma Butterfleye app. Tap the gear icon and scroll to the bottom of the camera details page. Tap “Update Camera Software” to begin the firmware update.
App Updates
The Butterfleye Security Camera app will update automatically whenever a new version is released provided that your phone is configured to accept automatic updates.
Finding the Best Location for Your Ooma Butterfleye
You should set up your Ooma Butterfleye camera in an indoor location with a clear, unobstructed field of view for the area you want to monitor. The camera should be within range of your Wi-Fi network.
The field of view is the area in which the camera can detect motion. Your Ooma Butterfleye camera has a 120-degree viewing angle.
Do not block the camera’s field of view. Make sure that no walls, tables, or objects are too close to the camera. If an object is within 2.5 inches of the sides or front of your camera, it can reflect light back into the camera lens and cause glare or hazy video.
For optimal facial recognition results, place the camera at eye level.
Using Your Ooma Butterfleye Unplugged and Offline
Ooma Butterfleye has a built-in battery and onboard storage that allows the camera to record even when it is disconnected from AC power and Wi-Fi.
The camera is designed to be usable in locations without electrical outlets. Under typical circumstances, a fully-charged camera will operate for two to four weeks when it is unplugged. The camera only needs to be plugged in for about four to six hours to fully recharge. While the camera is unplugged, the Instant Video Capture feature does not function and video clips are limited to 10 seconds in length instead of
20 seconds.
Ooma Butterfleye can also operate without a Wi-Fi connection. Video clips are stored in the camera’s onboard memory and are uploaded to the user’s account when the camera is reconnected to Wi-Fi. The power button will blink amber when the camera is operating without a Wi-Fi connection. This is normal.
Faces (Facial Recognition)
Understanding Faces
The Faces feature allows Ooma Butterfleye users to identify the person appearing on camera, making
the notifications you receive accurate and detailed.
Ooma Butterfleye leverages proprietary facial recognition that uses machine learning and artificial intelligence to learn to recognize individual faces. Once a face has been recognized it can be named,
or tagged, inside the Ooma Butterfleye app. The recognition of faces increases as you train the camera over the course of a few weeks.
For best results, the Ooma Butterfleye camera should be placed at eye level in a location where it will
see faces from the front rather than from the side.
How Faces Works
You can train the Ooma Butterfleye camera to recognize new faces, add images to existing faces for better recognition, or delete faces you do not wish the camera to remember.
- Navigate to the Feeds & Events page in the app. Tap the Menu icon in the upper left and select Faces.
- Tap any of the faces in the Unfamiliar Faces section to identify them. You have three options:
A If this is the first time you are identifying the person, enter their name in the pop-up window.
B If this is a person you have previously identified, select an existing face from the list in the
pop-up window and then tap “Combine.” This will help improve the recognition accuracy when
the person is next seen by the camera.
C If this is a person you don’t want to have identified in future, click the trash icon in the upper right
corner of the pop-up window.
Faces (Using Faces)
The camera may occasionally incorrectly associate an image of an unknown person to a known face.
To correct this, tap on the known face on the Faces page. In the pop-up window, tap the picture of the face in the center circle. This will open a gallery of all recent images associated with that face.
Scroll through the gallery and use the trash icon at the bottom of the screen to delete any
incorrect images.
Using Faces
You can choose to receive notifications only when the camera sees unknown faces, when it sees
only known faces, or for all faces.
Navigate to the Feeds & Events page in the app. Tap the gear icon in the upper right corner of the
screen, then tap the Notifications line. You can toggle the “Known Person was detected” and the “Unknown Person was detected” switches on or off.
Viewing Events
Viewing the Camera’s Page
Videos that are recorded by your Ooma Butterfleye, which are also known as events, are stored
in the event timeline. You can swipe right or left to view all the cameras connected to your account.
This page allows you to view your recordings as well as download, share, and delete events.
Viewing the Camera’s Livestream
You can view a livestream of the camera’s video feed at any time.
- Open the Ooma Butterfleye app on your mobile device.
- Navigate to the Feeds & Events page.
- Click the play button on the top video player.
- Swipe left or right to end the livestream.
Panning and Zooming Video
You can pan and zoom to see the details of any live or recorded video. Just pinch and drag on the desired location. - Open the Ooma Butterfleye app on your mobile device.
- Start the livestream or select an event from your timeline, and:
A To zoom in and out of the video, pinch
the screen.
B To move around in the player, touch and drag
to the desired location without removing
your fingers after pinching the screen.
Viewing Events
Instant Video Capture
When Ooma Butterfleye is plugged in and synced with an Ooma Butterfleye account, your camera uses a prebuffer to store the previous five seconds of recordings. This allows the camera to include the five seconds before an event in every saved recording. Your video recordings begin before the event is detected, ensuring you do not miss anything.
Livestream Recording
Whenever livestream viewing is initiated, the video is recorded and uploaded to the cloud as an event. This enables real-time viewing along with later playback from the timeline.
Two-Way Talk
Two-Way Talk enables you to communicate remotely with people who appear on your Ooma Butterfleye camera’s feed.
- Start the livestream to display the camera’s video feed and play audio (if enabled). Be sure that the mobile device is in landscape mode.
2. Tap the microphone icon in the upper left corner and wait for it to turn red, indicating that two-way audio is enabled.
3. Press and hold the microphone icon to speak. You will not hear audio while the microphone button is pressed. Expect a delay of several seconds between the time you speak and when your voice comes out of the speaker on the camera.
Viewing Events
Timeline: Viewing Recordings
All recordings are posted on the Ooma Butterfleye’s timeline. The timeline can be used to manage events: re-watching events, downloading events as MP4 files, sharing events, and deleting events.
If you receive a notification of a new event but do not see that event on your timeline, please close and reopen the Ooma Butterfleye app.
Sharing, Managing, and Downloading Recordings
You can share, download, and manage recordings from the Ooma Butterfleye camera’s timeline.
1. Open the Ooma Butterfleye app on your mobile device.
2. Navigate to the events timeline, then select the event you wish to manage by tapping the three gray dots on the right side of the event.
3. Tap on Delete This Event to delete the event, or on Share or Save Full Event to download the event
to your mobile device as a video.
4. If you have chosen to download the video, a notification will appear when the download is complete so you can save the event on your mobile device or share it.
Features, Rules, and Smart Alerts
Power and Internet Outages
Ooma Butterfleye has battery backup that can last for two to four weeks. It also has internal storage that can hold the data from several weeks of recordings, depending on usage patterns. When the Internet or power goes out, Ooma Butterfleye operates normally. Once the Wi-Fi connection is re-established, all data is uploaded to the cloud.
Privacy Mode
The Privacy Mode feature allows you to put the camera to sleep when you want to stop recording or when you don’t want to be disturbed by notifications.
Auto Privacy Mode (Geofencing)
Ooma Butterfleye supports geofencing to automatically arm and disarm cameras based on the location of the user’s mobile device. If you travel 50 meters (about 165 feet) away from your camera while carrying your mobile device, Privacy Mode will turn off so that your camera will capture anything that happens while you are away. When you return to the camera’s home zone, Privacy Mode will be reenabled.
Features, Rules, and Smart Alerts
To set up Auto Privacy Mode:
1. Open the Ooma Butterfleye mobile app, navigate to the Feeds & Events page, and click
the gear icon in the upper-right.
2. Toggle the Auto Privacy Mode switch to the on position.
3. Follow the instructions to either enter the street address for the camera’s location or to accept
the GPS location shown on your mobile device and then accept the address shown
in the pop-up window.
If you have multiple Ooma Butterfleye cameras on your account, you must enable Auto Privacy Mode
for each one.
Features, Rules, and Smart Alerts
Managing Notifications
Ooma Butterfleye allows users to determine which notifications they wish to receive and which they would prefer to mute. Notification options can be automatically changed depending on the time of day.
1. Open the Ooma Butterfleye mobile app, navigate to the Feeds & Events page, and click the gear icon
in the upper-right.
2. On the Details page, tap the word “Custom” on the Notifications line.
3. Use the toggle switches to select the notifications you wish to receive.
4. Toggle the switch at the bottom of the page to create a Notification Schedule, which will turn off notifications at set times of day such as when you’re home at night.
Features, Rules, and Smart Alerts
Timeline Filtering
Timeline filtering allows users to quickly sort through all timeline events to find specific recordings.
To filter your timeline:
1. Open the Ooma Butterfleye mobile app and navigate to the Feeds & Events page.
2. Tap the filter icons on the “Filter by:” line.
3. On the Filter Timeline Events page, de-select the items of your choice to create a filter. You can filter your results to a specific date range by using the “Show Videos On:” filter at the bottom of the page.
Local Network Streaming
Local Network Streaming allows users to bypass an external internet connection to create instant livestreams if their mobile device is connected to the same Wi-Fi router as the Ooma Butterfleye.
To turn on Local Network Streaming:
- Ensure that the Ooma Butterfleye and the mobile device are connected to same Wi-Fi router
- Open the Ooma Butterfleye app, navigate to the Feeds & Events page, and click on the gear icon
in the upper right - Turn on Local Network Streaming
Settings
Wi-Fi Preferences
Your mobile device must be within Bluetooth range of the Ooma Butterfleye camera to change the
Wi-Fi network. To switch your Wi-Fi settings, launch the Ooma Butterfleye app on your mobile device
and tap the gear icon of the camera whose Wi-Fi connection you wish to update. From the Details page, select “Change Settings” and then select the new network you wish to connect to. You may need to
enter the network’s credentials.
Notifications
To switch your notification settings, launch the Ooma Butterfleye app on your mobile device and
tap the gear icon of the camera whose notifications you wish to update. From this page, you can customize the notifications you wish to receive. You can also schedule times when you would
prefer not to receive notifications.
Enabling/Disabling Audio
To change audio settings, launch the Ooma Butterfleye app and tap the gear icon of the camera whose settings you wish to update. Toggle the “Audio Enabled” switch on or off.
Changing the Camera’s Name
To change your camera’s name, launch the Ooma Butterfleye app on your mobile device and tap the
gear icon of the camera whose name you wish to change. Tap on the camera’s current name on the “Camera Name” line. A popup window will ask for the camera’s new name.
Camera Status
To view your camera’s status, launch the Ooma Butterfleye app on your mobile device and tap the gear icon of the camera whose status you wish to see. The status will either be “Connected to cloud”
or “Offline.”
Battery Remaining
To view the remaining battery charge, launch the Ooma Butterfleye app on your mobile device and
tap the gear icon of the camera whose details you wish to see. The remaining battery capacity is listed
on the camera’s Details page.
Firmware Version
To view the camera’s firmware version, launch the Ooma Butterfleye app on your mobile device and
tap the gear icon of the camera whose firmware you wish to check. The firmware version is listed on
the camera’s Details page.
MAC Address
To view your camera’s MAC address, launch the Ooma Butterfleye app and tap the gear icon of the camera whose MAC address you wish to view. The MAC address can be found at the bottom of
the camera’s Details page
Personalizing Your Ooma Butterfleye
Profile Settings
To customize your profile settings, launch the Ooma Butterfleye app on your mobile device.
Tap the Menu icon in the upper left and select Profile. You can use this page to:
——Change your username
——Update the email address of your Ooma Butterfleye account
——Update your password
——See what version of the app you are using
——See which Membership plan you have subscribed to
——Sign out of your account
Sharing Login Credentials
For privacy purposes, we do not encourage sharing your account’s login credentials. We recommend
that only one mobile device is used to log into an account.
Only one user can be logged into an account at a time. If a second user logs in, the first user is automatically logged out of the account.
Managing Your Ooma Butterfleye Account
Upgrading to a Membership Plan
Ooma Butterfleye can be used without a monthly subscription plan, although Ooma offers two membership plans that unlock powerful features and increase the duration of cloud storage.
All plans allow users to connect up to six cameras to a single account at no additional cost.
Details of current Ooma Butterfleye plans are:
Managing Your Ooma Butterfleye Account
Cancelling a Paid Plan
You can use the Ooma Butterfleye mobile app to manage payment methods and cancellations.
For iPhone:
- Open your device’s Settings app.
- Scroll down and tap iTunes Store & App Store.
- Tap your email address and Apple ID.
- Tap View Apple ID and enter your password.
- Tap Subscriptions, then select Ooma Butterfleye.
For Android:
- Launch the Google Play Store app
- Tap Menu, then My Apps, then Subscriptions, then tap on the
Ooma Butterfleye app. - Tap “Cancel” and then “Yes” to confirm the cancellation
- The status of the subscription should change from Subscribed
to Canceled.
Managing Your Ooma Butterfleye Account
FAQs and Troubleshooting
- What is the minimum internet speed required for Ooma Butterfleye cameras?
Ooma Butterfleye cameras require a minimum upload speed of 1Mbps per camera. For example, you will need a minimum of 3Mbps of upload speed on your wireless network to support three cameras in your home. - Does Ooma Butterfleye work with both the 2.4GHz and the 5GHz frequency bands on Wi-Fi routers?
Ooma Butterfleye only works with the 2.4GHz frequency band. - Does Ooma Butterfleye work outdoors?
The Ooma Butterfleye is not weatherproof, but it can work outside if it is sheltered from rain, snow, and other forms of moisture. - Does the Ooma Butterfleye camera work without an internet connection?
Yes. Ooma Butterfleye needs a Wi-Fi connection for live view and video uploads. When the internet connection is interrupted, Ooma Butterfleye can use its built-in storage to record events that will be uploaded when a connection becomes available. Ooma Butterfleye can also connect directly to a mobile device through a local Wi-Fi network without needing an internet connection. - Does the Ooma Butterfleye record audio?
Yes. You can also use the Ooma Butterfleye app to talk to people who are near your camera. - How do I access my videos?
Ooma Butterfleye automatically uploads videos to the cloud and can be accessed through the Ooma Butterfleye app. - How can I update my camera?
The Ooma engineering team frequently releases free software updates for the Ooma Butterfleye. These updates will be available through your app under the Details tab. If the camera software update button is greyed out, then you are running the latest version of the software. If you have notifications enabled, you’ll also receive a notification through the app when new software is released.
Specifications
Camera
——1/3″ 3.5 megapixel full color CMOS sensor
——120-degree field of view
——1080p full HD video with 8x digital zoom
——H.264 encoding
——Auto-adaptive white and black balance+ exposure
——Noise reduction – low-light high sensitivity
——Focus range – fixed focus (2 feet to infinity)
Wireless & Audio
——802.11 b/g/n 2.4 Ghz
——WEP, WPA, and WPA2 support
——Bluetooth Low Energy (BT 4.0)
——Half duplex two-way audio with speakerand microphone
Power & Capacity
——USB: Input – Micro USB 5V DC, 2A
——AC Adaptor: Input – 110-240VAC, 50-60Hz
——AC Adaptor: Output – 5V DC, 2A
——10,400mAh built-in rechargeable battery
——Battery level indicator
——16GB built-in storage (white Ooma Butterfleye)
——32GB built-in storage (black Ooma Butterfleye)
Sensors & Detection
——Passive infrared detector
——Ambient light detector
——Accelerometer
——Sound sensor
——Instant push notifications
——Five-second preview (instant video capture)
——Adjustable sound detection
Dimensions & Certifications
——Weight: 12.5oz (355g)
——Height: 3.3″ (83mm)
——Width: 3.8″ (97mm)
——Depth: 1.6″ (41mm)
——UL, FCC, and IC certified
Ooma Butterfleye Smart Security Camera Setup Guide – Optimized PDF
Ooma Butterfleye Smart Security Camera Setup Guide – Original PDF