Details

Troubleshooting

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Manufacturer Resources

For more detailed technical information on the Linksys WRT160N, refer to the Linksys Website.

The app that keeps you connected

Thank you for choosing

Cox Homelife Care

The Homelife Care Family App keeps seniors connected with daily check-ins, and loved ones informed during an emergency. It’s downloadable for free in the App Store and Google Play Store.

Apple and the Apple logo are trademarks of Apple, Inc. App Store is a service mark of Apple, Inc. Google Play and the Google Play logo are trademarks of Google LLC.

Contents

About the Family App

The Homelife Care Family App keeps you and your caregivers connected with daily check-ins, medication and appointment reminders and other important notifi cations all without disrupting your lifestyle.

Since the Hub is equipped with GPS, in the event of an emergency, the app will send real-time location notifi cations and directions to contacts keeping them informed during the incident.

The app is available on iOS and Android devices. While the Homelife Care system will work perfectly well without the app, we recommend using the app if you have a smartphone given all the benefi ts mentioned above. If you choose not to use the Family App, we’ll contact the emergency contacts you’ve provided that are listed on your account.

*Subject to cellular calling availability, coverage limits of carrier, and other environmental factors.
Apple and the Apple logo are trademarks of Apple, Inc. App Store is a service mark of Apple, Inc. Google Play and the Google Play logo are trademarks of Google LLC.

Contacts

Up to 5 emergency contacts and caregivers can be added to the app’s contact list. In the event of an emergency, contacts will be notified in the order listed in the app.

As an authorized Family App user, you will receive alerts and notifications – customized to your profile – to keep you connected and informed.

Emergency event

In the event of an incident, one of three things will happen:

A Homelife Care Agent will fi rst call the Hub. If there’s no response, we’ll then call you at the phone number listed on the account.

If we’re unable to reach you, we’ll contact emergency services and dispatch fi rst responders.

We’ll also contact your emergency contacts in the order listed in the Family App. If any of the contacts confirm a false alarm, we’ll contact dispatch to cancel the emergency call.

If we’re unable to clear the dispatch, our Care Agent will confirm the status with EMS, and keep loved ones informed through the Family App.

Emergencies can be diffi cult, so the Homelife Care Family App is designed to show important details that are helpful in a stressful situation.

Emergency location information

With the Homelife Care system, the Family App will display your location at the time of the incident. If you’re transported to the hospital, the address will be updated to the location of the hospital.

Reminders

The Family App allows you and your caregivers to schedule helpful daily reminders like doctor appointments, medication times, and more.

The app will send reminders to you as well as your caregivers.

The reminder can be snoozed if you need time to complete the action.

Once the event is complete, the reminder can be marked “DONE.”

The daily check-in feature ensures that you and your caregivers stay connected, with the ability to share how you’re feeling each day with the simple press of a button.

Simply schedule the daily check-in and the app will take care of the rest.

When it’s time to check-in, the app will send a push notification reminder to you.

You’ll tap “check-in now” and share how you’re doing.

Caregivers will notify Senior’s view then receive a push notifification with the news.

Severe weather monitoring

Both you and your caregivers can see severe weather alerts based on your home address.

This special feature helps remind you to wear your Pendant. The Family App keeps track of the Automatic Fall Detection Pendant’s activity and sends a notification if it’s not being worn.

It is important for you to wear your Automatic Fall Detection Pendant as much as possible.

While it may be natural to take it off while sleeping, many falls occur when waking in the night when you’re tired or the lights are off.

Device battery life

The Family App displays the battery level of the Hub and the Pendant and will send a notification when there’s approximately 3 months of battery life remaining.

Please see the User Guide for more battery life information.

Read More About This Manual & Download PDF:
Cox Homelife Care Family App Events and Reminders – Optimized PDF
Cox Homelife Care Family App Events and Reminders – Original PDF

Questions about your Manual? Post in the comments!

References

• User Manual

Cox Motorola Business TV

COX BUSINESS TV

Everything you need to know about Cox Business TV service.

Dear Customer:
You made a great choice when you signed up for Cox Business TV. With hundreds of channels and incredible TV and music programming, you’ll keep your employees informed and up-to-date and make your customers feel comfortable and welcome.

Cox Business TV enables any television to receive the new digital format from a traditional cable outlet with a digital receiver. The on-screen Interactive Program Guide (IPG)* gives you access to new features such as browsing by theme, show, program, event and time, as well as the comfort of being able to block inappropriate programming from your employees and customers by channel, time and rating. Music Choice from Cox Business TV features over 40 channels of CD-quality, commercial-free music. Choose rock, classical, country, jazz and more, anytime day or night, to set the mood of your office environment.

This handbook will introduce you to all of the options available with Cox Business TV. If you have questions, would like to inquire about other programming options, or want to learn about Cox Business InternetSM and Cox Digital Telephone,® please call your local customer care representative at the number in your area listed below. Or visit us online at www.cox.com.

Thank you for your business and enjoy the show!

Cox Business TV Digital Receivers

Important Tips for Safe Operation

Cox Business uses several digital receiver models. All are manufactured by Motorola and include the ability to manually turn power ON/OFF, channel UP/DOWN and volume UP/DOWN from buttons on the front of the digital receiver. Please follow these important tips for safe operation of your digital receiver.

Read and Retain Your User’s Guide
It is important to read all of the instructions before you operate this equipment. Pay particular attention to the safety precautions. You’ll find your Cox Business TV User’s Guide is a user-friendly reference for any questions you may have. Remember that you can also visit us online at www.cox.com for additional resources.

Don’t Move the Digital ReceiverThe
digital receiver is really a computer that communicates with our network. It is set up to operate from only one cable outlet in your establishment. If you move the digital receiver, it is possible that it may not work properly in its new location. If you must move the digital receiver to a new cable outlet location, please contact Cox Business customer service at 866-272-5777.

Safeguard Your Equipment
Avoid personal injury and damage to your equipment. Place all electronic equipment on a flat surface that is sturdy enough to support the size and weight of your equipment. Be sure your equipment is located close enough to an electrical outlet to accommodate the length of the power cord. Be sure your equipment is placed such that it has adequate ventilation.

CAUTION: An overextended cord can cause wires to fray and fail.
CAUTION: An unstable surface can cause equipment to fall.
CAUTION: Poor ventilation can cause equipment to overheat and fail.

Keep Your Equipment Clean
Dust can interfere with and damage your equipment and so can cleaning supplies! Do not use a liquid cleaner or an aerosol cleaner directly on the surfaces. Use a damp cloth or a cleaner designed specifically for electronics.
CAUTION: Be sure to unplug all equipment from the electrical outlet before cleaning.
CAUTION: Dust removers or any magnetic/static cleaning device may harm your
equipment.

Avoid Contact with Liquid or Moisture
Placing your equipment on a wet surface or placing wet objects on top of your equipment can cause electrical damage. Do not place beverages on your equipment.

Let Your Equipment “Breathe”
Your equipment has openings for ventilation that protect it from overheating. To ensure the reliability of your equipment, do not obstruct the openings.

• Do not place other equipment, lamps, books or any objects on top of this equipment.
• Do not place this equipment on a bed, sofa, rug or any similar surface.
• Do not place this equipment over a radiator or a heat register.
• Do not place this equipment in an enclosure, such as a bookcase or equipment rack, unless the installation provides proper ventilation.

Keep animals away from your electrical equipment. Animals, especially cats, can be attracted to the warmth of the digital receiver for napping. The equipment cannot
“breathe” with the vents blocked, and it will overheat.

Avoid Electrical Shock and Fire Hazard
Never push objects through the openings in this equipment.
CAUTION: Objects placed through the openings of your equipment can touch dangerous voltage points or cause electrical shock or fire.

Use Appropriate Voltage and Frequency
Operate this equipment only from an electrical outlet that has the voltage and frequency that the equipment label indicates.
CAUTION: Do not overload electrical outlets and extension cords. A power surge protector is recommended for use with your equipment.

Make Sure Your Equipment Is Properly Grounded
This equipment has a two-prong plug. It is “grounded” when the plug is inserted properly into a grounded, two-socket electrical outlet. This plug is polarized and it has one wide prong and one narrow prong. This plug fits only one way. If you are unable to insert this plug fully into the outlet, contact an electrician to replace the old outlet.
CAUTION: Do not force your two-pronged plug into an electrical outlet. Contact an electrician if your plug does not fit fully into the outlet.

Protect Your Electrical Cords
Foot traffic damages electrical cords and cords may trip an unwary person. Placing objects on or against the cords may damage the cords. Watch for wear and tear, particularly where cords plug in at the outlet and where cords exit the equipment.
CAUTION: Cords can trip an unwary person; frayed and worn cords can be a fire hazard.
CAUTION: Allow only qualified personnel to service your electronic equipment.
CAUTION: Do not open the cover of this equipment. Contact Cox Business customer support — 866-272-5777 — if your Cox Business TV equipment requires service.

CAUTION: Do not place a magnet or any type of magnetic/static dust removal device on or near this equipment. Magnetic/static devices may affect the operation of this equipment.

Damage That Requires Service
If your equipment has damage that requires service, unplug your equipment from the electrical outlet. Refer all service to qualified service personnel when any of the following occurs:

• There is damage to the power cord or plug.
• Liquid enters the equipment.
• A heavy object falls on the equipment.
• There is exposure to rain or water.
• Operation is not normal, even after attempts to rectify as outlined in this guide.
• The equipment is dropped or the cabinet of this equipment is damaged.
• This equipment exhibits a distinct change in performance.

Upon completion of any service or repairs to this equipment, ask the service technician to perform safety checks to determine that the equipment is in proper operating condition.
To set up a repair appointment, contact Cox Business customer support — 866-272-5777.

Connection Diagrams

Typical Digital Receiver

Cox Business uses several digital receiver models. All are manufactured by Motorola and include the ability to manually turn power ON/OFF, channel UP/DOWN and volume UP/DOWN from buttons on the front of the digital receiver.

1. Turns digital receiver on/off.
2. Changes channel up or down.
3. When enabled, this switches an add-on module from one function to another function.
4. Selects function options and Pay-Per-View events and tunes channels from the on-screen Interactive Program Guide (IPG).
5. Displays Main Menu.
6. Displays current channel and program information.
7. Moves the cursor in Menu and IPG screens.
8. Displays the IPG.
9. Lights if optional switch is activated.
10. Lights to indicate that a message is present.*
11. Normally displays current channel number or time; in the diagnostic mode,
    displays diagnostic codes.
12. Flashes when an error-free signal is received from the remote control.
13. Lights when unit is on.

Option may not be available in your area.

Standard Connection Diagram Turn the TV to either channel 3 or channel 4.

Recording Your Connections

Use this diagram to record cable connections from the rear panel. Later, you can use this diagram to reconnect your system if you move the equipment or add new equipment.

Disconnect the power from the digital receiver before connecting or changing cable connections. Do not place another component or object on top of the digital receiver.

Audio/Video Connections

Before you begin to hook up your digital receiver, review the following:

•  For basic cable connections, use 75-ohm coaxial cables equipped with F-type connectors. You can find coaxial cables in your local electronics store.
•  For audio or video outputs, use cables equipped with RCA and S-TV type connectors.
•  If you are connecting the coaxial TO TV/VCR connector on the digital receiver to the coaxial CABLE/ANTENNA IN connector on the TV, you must tune your TV to channel 3 or 4.
•  Disconnect power from the digital receiver before connecting or changing cable connections.
•  Do not place anything on top of the digital receiver, especially other home video components.

Connecting the DCT2000 to a Stereo TV

Connecting a Stereo TV

1. Connect an RF coaxial cable between the cable wall outlet and the CABLE IN connector on the digital receiver.
2.  Connect the RF coaxial cable, supplied with the digital receiver, between the RF IN and TO RF IN connectors on the digital receiver.
3. Connect an RF coaxial cable between the TO TV/VCR connector on the digital receiver and the CABLE/ANTENNA IN connector on the TV.
4. Connect a stereo audio cable between the AUDIO R and L connectors on the digital
   receiver and the AUDIO LEFT and AUDIO RIGHT connectors on the stereo TV.
5. Connect a video cable between the VIDEO connector on the digital receiver and the
   VIDEO connector on the TV.
   OR
   Connect an S-TV cable between the S-VIDEO connector on the digital receiver and the
   S-VIDEO connector on the stereo TV.

Connecting the digital receiver to a Stereo TV and Mono VCR

View picture on component input.

WARNING:
Electric shock hazard! Unplug all electronic devices before connecting or disconnecting any device cables for the digital receiver

Connecting a Stereo TV and Mono VCR

1. Connect an RF coaxial cable between the cable wall outlet and the CABLE IN connector on the digital receiver.
2. Connect the RF coaxial cable, supplied with the digital receiver, between the RF IN and TO RF IN connectors on the digital receiver.
3. Connect an RF coaxial cable between the TO TV/VCR connector on the digital receiver and the CABLE/ANTENNA IN connector on the mono VCR.
4. Connect an RF coaxial cable between the To TV connector on the mono VCR and the CABLE/ANTENNA IN connector on the stereo TV.
5. Connect a stereo audio cable between the AUDIO OUT R and L connectors on the digital receiver and the INPUT AUDIO RIGHT and LEFT connectors on the stereo TV.
6. Connect a video cable between the VIDEO connector on the digital receiver and the INPUT VIDEO connector on the stereo TV.
   OR
   Connect an S-VIDEO cable between the S-VIDEO connector on the digital receiver and the INPUT S-VIDEO connector on the stereo TV.

Connecting the digital receiver to a Dolby® 5.1, TV, VCR and A/V Receiver

View picture on component input.

WARNING:
Electric shock hazard! Unplug all electronic devices before connecting or disconnecting any device cables for the digital receiver.

Connecting Dolby® 5.1, TV, VCR and A/V Receiver continued

1. Connect an RF cable between the cable wall outlet and the CABLE IN connector on the digital receiver.
2. Connect the RF coaxial cable, supplied with the digital receiver, between the RF IN and TO RF IN connectors on the digital receiver.
3. Connect an optical audio cable between the OPTICAL connector on the DCT2000 and the OPTICAL connector on the A/V receiver.
4. Connect a stereo audio cable between the VCR AUDIO OUT R and L connectors on the A/V receiver and the INPUT AUDIO R and L connectors on the stereo VCR.
5. Connect a TV cable between the video connector on the digital receiver and the CABLE/TV VIDEO connector on the A/V receiver.
6. Connect a stereo audio cable between the OUTPUT AUDIO R and L connectors on the stereo VCR and the AUDIO VCR IN R and L connectors on the A/V receiver.
7. Connect a video cable between the INPUT VIDEO connector on the stereo VCR and the VIDEO VCR OUT connector on the A/V receiver.
8. Connect a video cable between the OUTPUT VIDEO connector on the stereo VCR and the VIDEO VCR IN connector on the A/V receiver.
9. Connect a TV cable between the INPUT VIDEO connector on the stereo TV and the TV/MONITOR OUTPUT VIDEO connector on the A/V receiver.

Cable connections marked with an * are optional. These connections allow the use of the digital receiver and TV without powering-on the VCR and A/V receiver.

The optional connections are:

• Connect an RF coaxial cable between the TO TV/VCR connector on the digital receiver and the CABLE/ANTENNA IN connector on the stereo VCR.
• Connect an RF coaxial cable between the TO TV connector on the stereo VCR and the CABLE/ANTENNA IN connector on the stereo TV.

When using the Dolby® 5.1 optical output, the SPDIF and left/right baseband audio connections to the A/V receiver are not used.

Universal Remote Control — Remote A

— Standard Button Functionality

Your universal remote control is simple to program, easy to use, and can operate up to four devices, including a digital receiver, television, VCR or DVD, audio cassette deck, CD, converters, amplifiers or a second TV or second VCR.

Before you can use your remote control, it must be programmed (set up) to operate the above devices. Please refer to the manufacturer’s user’s guide for complete instructions. Your remote control is designed to operate all the features and functions of your digital receiver.

Note : Your remote control may look different. All functions and buttons will operate in the same manner.

DVR Remote Control — Remote B

— Standard Button Functionality

DVR Remote Control — Remote B continued

The table below lists some additional DVR remote control buttons with a description
of each.

Basic Operations

Turning on the TV, cable receiver, and VCR To turn on the TV

• Press [ TV ], then [ POWER ]. The TV turns on.

To turn on cable receiver

• Press [ CABLE ], then [ POWER ]. The cable receiver turns on.

To turn on the VCR

• Press [ VCR ], then [ POWER ]. The VCR turns on.

Changing channels

•  If you know the channel number, enter the number using 0–9. Press [ SELECT ] for immediate tuning.
•  To go one channel up from the current channel, press [ CH + ].
•  To go one channel down from the current channel, press [ CH – ].
•  To see the previously tuned channel, press [ LAST ].
•  To see the next channel that you specified as a favorite channel, press [ FAV ]. For more information, refer to Choosing Settings Menu on page 26.

Adjusting the volume level

•  To increase the volume, press [ VOL + ].
•  To decrease the volume, press [ VOL – ].
•  To turn the volume off completely, press [ MUTE ].
•  To restore the volume and continue listening to the program, press [ MUTE ].

Interactive Program Guide (IPG)

The Interactive Program Guide (IPG)* gives you an overview of what is playing on different channels during the day. From the IPG, you can get information about programs, tune to a program, set timers, and purchase programs. The figure below shows the IPG.

The IPG shows you:

• The station call letters and channel number of the currently highlighted program.
• The show, program, event, start and end time, rating, a brief description of the currently highlighted program, and symbols if appropriate. For symbols, refer to page 25.
• The time grid or a list of programs by theme or show, program, event.

Displaying the IPG

1. Press [ GUIDE ]. The IPG shows the time grid. The currently tuned program is
highlighted in the time grid.

Note : To display information in the IPG for a day ahead, press [ DAY + ] or [ FFWD ]. To display information for the previous day, press [ DAY – ] or [ REWIND ]. These features are not available in all areas.

Color-coding on the IPG
Programs in the time grid are now highlighted in differing colors.

•  Regular programs display in blue.
•  Premium programs display in purple.
•  Pay-Per-View (PPV) programs display in green.
•  Programs with a timer set display in yellow.

Tuning to a program from the IPG

1. In the IPG, press the arrow buttons to highlight the program you want to tune to, or press the numbered buttons to enter the channel number. This highlights the current program for that channel.
2. Press [ SELECT ] to tune to the program. The IPG disappears and the selected program appears.
   Note: If the program you selected is a future program, you will see a message asking if you want to set a timer. Press the button indicated if you wish to choose this option.
3. Press [ GUIDE ] to return to the IPG.

Viewing more information about a program

You can use the IPG to get additional information about a program.

1. In the IPG, press the arrow buttons to highlight the program for which you want more information.
2. Press [ INFO ]. The IPG displays an extended description of the selected program.
3.  To exit the extended description, press [ EXIT ].

The screen on the right shows an example of additional information in the IPG.

Shortcut Tip:
To display information quickly without the IPG, press [ INFO ] twice.
To view complete details with this screen, press [ PAGE DOWN ].
The photo shows an example of additional information on the bottom of the screen.

Browse By Theme

3. Press [ I>]. Then press [ Δ ] or [ ∇ ] to scroll through the list.
Exiting the IPG
1. To exit the IPG, press [ EXIT ].

Searching for a program using the IPG

Displaying and browsing with the Channel Banner

The Interactive Program Guide includes a Channel Banner to provide quick access to
information about shows, programs, events and the start and end times. The figure
below shows the Channel banner.

The Channel Banner shows the following information:

•  The channel number and call letters
•  The program title, start time, rating and end time
•  The current time
•  IPG symbols where appropriate (for example, the star symbol for a favorite channel)

You can browse shows, programs, events and time information with the Channel Banner. This allows you to continue watching the current program while checking program information for other channels and other times.

The following procedure describes how to display and browse the Channel Banner.

Note : The Channel Banner automatically displays when you change channels.

Available only to commercial customers. Services and features not available in all areas. Not all services available for public viewing and pricing may vary. Cox Basic service required for local HD channels, and Cox Digital Cable required for premium HD channels and DVR. Paid subscription to Digital HBO, Starz or Showtime required for HBO HD, Starz HD, or Showtime HD, respectively. HDTV set and an HD/DVR receiver or CableCard required. Monthly DVR service fee per DVR box applies.

Available DVR recording space varies based on type of programming recorded. On Demand and MusicChoice Channels cannot be recorded. Installation charges may apply. Number of digital outlets may be limited. All programming and pricing are subject to change. Names of programming services, features, and/or programmers are the property of their respective owners. The Interactive Program Guide is a customized version of the Pioneer PASSPORT DCT. Pioneer and the Pioneer logo are registered trademarks of the Pioneer Electronic Corporation. PASSPORT DCT and the PASSPORT DCT logo are trademarks of Pioneer Digital Technologies, Inc. All other product names mentioned in this publication are trademarks of their respective owners. Other restrictions may apply. Services provided by Cox Business, a division of CoxCom, Inc. ©2010 Cox Communications, Inc. All rights reserved.

Read More About This Manual & Download PDF:
Cox Motorola Business TV User Guide UGBVMO1010 – Optimized PDF
Cox Motorola Business TV User Guide UGBVMO1010 – Original PDF

Questions about your Manual? Post in the comments!

References

• User Manual

Mac Desktop Quick Reference Guide

This guide will help you access and use the Cox Business UC App for Mac Desktop. It includes instructions on how to download, sign on, set up and utilize the most common features and functionalities.

Overview

The Cox Business UC App gives you in-office connectivity while working from home or traveling. There are six types of UC App for smartphones, tablets and desktop computers. You can make click-to-dial calls, start an instant messaging session, view a contact’s availability, make a conference call and manage your calls.

Note: To use the UC App features with your IP Centrex Professional Seat, you must first activate UC App through the MyAccount Portal. Refer to the UC App for Mac Desktop User Guide for detailed instructions.

Downloading the Application

• Log in to MyAccount (http://coxbusiness.com/myaccount) with your User ID and password.
• In the upper right corner of the Welcome screen, click Voice Settings and then click VoiceManager Tools from the dropdown menu.

• When the VoiceManager Dashboard opens, click the Applications tab.
• Click the Download for Desktop link, and then click Download the Mac Desktop app to download the application.
• In your desktop finder window, select Downloads to display items in the Downloads folder.
• Locate and open the installation file (UC App.bc-uc.osx-21.6.4.61-COX.dmg) to install the application.

Signing In

• Open the application on your desktop.
• Enter your MyAccount user name and password.
• Click the Sign in button.
  Optional: Tap the Remember password box to bypass having to enter it during subsequent launches of the app.
  Optional: If you choose Sign in automatically, you are signed in immediately and taken to the Contacts list on subsequent app launches. Otherwise, you are presented with the Sign in screen.

Adding a Contact

• Log in to the UC App.
• Select the Add Contact icon from the main window, and then select New Contact.
• In the New Contact dialog box, enter the contact’s information. To create a contact for a weekly conference, add a conference bridge number and PIN, and then click the Add Contact icon .
• Note: By default, your presence information is always shared with a new contact if an Extensible Messaging and Presence Protocol (XMPP) address is provided.
  To add a new group, click the same button as you did for Add Contact and choose the New Group menu option.
  Enter the name of the group in the New Group dialog box, and click the OK button to add the group to the Contacts list.

You can also add contacts to your list by utilizing the company directory.

Making a Call

Use any of the options below to place a call.

Transferring a Call

The UC App supports transferring VoIP calls to another party. There are two ways to transfer a call:

• Attended (Warm) Transfer: Announce the caller to the intended recipient before you complete the transfer.
• Unattended (Blind) Transfer: Transfer the caller without an announcement.

4. Click the Attended Audio button for an attended transfer or click the Transfer Now button for an unattended transfer.

Conferencing a Call

Use the steps below to start a conference call.

Repeat steps 2-5 to add up to 14 other participants for a total of 15, including yourself.

Starting a Chat Session

Use any of the options below to begin a chat session.

National e911

The Cox Business e911 service allows you to conveniently update your physical location so local emergency services can find you. When placing an emergency call to 911 using your UC App, emergency services will be provided with the physical location you have entered.

Note: It is important that whenever you change the location of your laptop you update the physical location on the Cox Business Manage e911 Address page.

Click the link at the bottom of the UC App Main window. Result: The Manage e911 Address page opens in a browser window, where you can log in to MyAccount and update your emergency location information.

Setting Up Voice Mail

1. From your desk phone or UC App, dial your business number or *86.
2. Enter the temporary PIN, “269266” and press #.
3. Select your default language.
4. Set a new PIN (4-8 digits) for your account and press #.
5. Record your name.
6. Record a greeting or select the default system greeting.

Checking Voice Mail

From your desk phone or UC App, dial your business number, enter your PIN, and press #.
Refer to the Voice Mail User Guide for more information.

Configuring Anywhere

Anywhere simplifies communications for on-the-go users and remote users by extending the features of a desk phone to any other fixed or mobile device, regardless of the network or handset manufacturer. Callers dial one number and can reach you on any phone you choose. A desk phone, cell phone and/or a soft phone may ring simultaneously. Experience voice call continuity with the ability to move live calls from one device to another without hanging up.

• The text field (displayed directly under the number) allows you to enter a descriptive label for that number (location).
• The Do not Divert Calls checkbox prevents a call from ending up as a voice mail, which can be problematic in, for example, conference call situations.
• Select the Answer Confirmation checkbox to receive a separate audio prompt when answering a call from that number (location). It may be useful in cases where, for example, mobile numbers are being used to prevent incoming calls going to mobile voice mail since the call will be ended without going to voice mail if the answer confirmation is not provided.
• Select the Call Control checkbox to enable the server platform to provide mid-call services such as Call Transfer and Conferencing for that number (location).

6. Click the checkbox to the left of a location to enable that location.

Signing Out or Quitting UC App

Click the UC App menu in the Main window, and tap Sign out or Quit UC App.

Other Call Management Features

UC App for Mac Desktop gives you many features that help manage your calls. Some of the more commonly used are described below. For additional details, click the link to see the UC App for Mac Desktop User Guide.

Presence
The Presence feature alerts users of your availability. Green means you are available to chat. Yellow means that you are online, but are idle or have been away from your computer for 10 minutes. Red means that you are unavailable/busy. Gray means you are offline.

The UC App for Mac Desktop can automatically update your presence to the following statuses:

• Busy In Call
• Busy In Meeting
• Available (desk phone)
• Available (mobile)

Call Forwarding
Use the Call Forwarding feature to redirect incoming calls based on your availability or location.

• Call Forward Always reroutes all incoming calls to another number that you select.
• Call Forward When Busy is useful for when you do not want to be interrupted. Enter the phone number of where you want the calls to be routed, such as your voice mail.
• Call Forward When No Answer redirects your incoming calls when you are unable to answer the phone within a predetermined number of rings.
• Call Forward When Not Reachable redirects all your incoming calls to another number that you define when the phone system is not operational (e.g., due to a power outage, cable cut or device connection issue).

Do Not Disturb
The Do Not Disturb feature allows you to set your station as unavailable so that incoming calls receive a busy response or go to your voice mail, if equipped.

Call Park
Call Park is particularly suited for shared environments where one person can answer the call, park it, do something else for a while and continue the call from another device or let somebody else continue the call.

Call Pull
Call Pull allows you to retrieve an ongoing call from one of your devices to another one where the Call Pull feature is used.

Remote Office
This feature allows any phone, such as one in a hotel while you’re away on business, to act as your office phone from a charging and numbering perspective.

Services not available in all areas. Other restrictions apply. ©2018 Cox Communications, Inc. All rights reserved. 0418

Read More About This Manual & Download PDF:

Cox Business UC App for Mac – Usage Guide – Optimized PDF
Cox Business UC App for Mac – Usage Guide – Original PDF

Questions about your Manual? Post in the comments!

References

• User Manual

Thank you for choosing COX Homelife Care System.

Live more confidently and independently, knowing that we’re here for you 24/7/365.

This guide provides important information about your Homelife Care system, including details about your devices and helpful tips on how to use the system.

What’s in your Homelife Care system

Homelife Care is a medical alert system that includes a mobile Hub, an Automatic Fall Detection Pendant, and the Family App.

TIP: Keep this guide handy as you familiarize yourself with your system–especially in the first few days. While your Homelife Care system is simple to use, this guide will help you get comfortable as you learn to use each device.

Setting up Homelife Care

We’ve got you covered

During your installation appointment, our Homelife Care expert will walk you through the setup and use of your Homelife Care system. We’ll help you:

• Set up your Homelife Care system in the most optimal location within your home.
• Pair all your Homelife Care devices to each other and ensure they’re functioning as expected.
• Ensure you know how to operate your Homelife Care system and answer any questions you may have.
• Tell you about the Homelife Care Family App and all the ways it can help you stay connected with your loved ones, and stay informed during an emergency.

Getting to know your system

The Automatic Fall Detection Pendant is a lightweight, wearable device that can recognize a fall. The Pendant has state-of-the-art automatic fall detection technology so it can call for help even if you’re unable to.

And, the built-in panic button can be pressed at any time to get help at a moment’s notice. It can even be worn in the shower.

The Hub is the heart of the Homelife Care system. It provides two-way communication with our
Professional Care Center 24/7, so you can call for assistance any time you need from anywhere* by simply pressing the Emergency Call Button.

The Hub connects to the Pendant and the Family App, so it’s important that it remains powered on and charged at all times.

The Family App keeps you and your caregivers connected with daily check-ins, medication and
appointment reminders and other important notifications all without disrupting your lifestyle.

Since the Hub is equipped with GPS, in the event of an emergency, the app will send real-time location notifications and directions to contacts keeping them informed during the incident.

The app is available on iOS and Android devices. While the Homelife Care system will work perfectly well without the app, we recommend using the app if you have a smartphone given all the benefi ts mentioned above. If you choose not to use the Family App, we’ll contact the emergency contacts you’ve provided that are listed on your account. Learn more about how to use the app in the Family App User Guide.

*Subject to cellular calling availability, coverage limits of carrier, and other environmental factors.
Apple and the Apple logo are trademarks of Apple, Inc. App Store is a service mark of Apple, Inc. Google Play and the Google Play logo are trademarks of Google LLC.

Hub

Important information and tips

• The Hub can be used at home or away from home.
• Connected by a cellular signal, it doesn’t need a phone or internet connection. As long as there’s cell service, you have access to 24/7 support.
• Keep the Hub with you when you leave your home. It slips easily into a purse or pocket, or by using the clip-on lanyard.
• When you’re at home, keep the Hub on its charging cradle.
  When fully charged it has a 24 hour battery life.

Automatic Fall* Detection Pendant

Important information and tips

• The Pendant only works away from home when you take your Hub with you.
• It works up to 350 feet from the Hub, which is about the length of a football field.**
• For best results, wear the Pendant on the outside of your clothing.
• If there’s a false alarm, like a dropped Pendant, hold down the blue button for 3 seconds to cancel the emergency call.
• The Pendant is water-resistant, so it can be worn in the shower or bath or while walking in the rain.

*The Automatic Fall Detection Pendant does not detect 100% of falls. If able, you should always push your Emergency Call Button when you need assistance. The Automatic Fall Detection Pendant is not intended to replace a caregiver if you’re dealing with serious health issues. **Signal strength may be impacted by environmental factors.

Testing your Homelife Care system

While the Homelife Care system is designed to run reliably for long periods of time, we recommend for your safety that you test your system once every month.

A good way to remember to test your system monthly is to do it on the date of your birthday. For example, if your birthday falls on October 21, then create a reminder to test your system
on the 21st of each month.

The following pages outline the steps to successfully complete a test on your Homelife Care system.

Testing your Homelife Care system

STEP 1: Testing your Pendant

• a Make sure you can see your Hub, then press the blue button on your Pendant to initiate an
  emergency call.
• b Your Hub will say “Call in Progress” and the Emergency Button will illuminate green to confirm that it has received your signal and initiated a call to our Professional Care Center.
• c When one of our Care Agents picks up, tell him or her that you’re testing your system and you do not need emergency assistance.
• d The Care Agent will confirm that you do not need assistance, and then end the call.
• e Once the call has ended, go to Step 2 on the next page to test your Hub.

Canceling a Detected Fall

If your Pendant detects a fall, but you do not need assistance:

1. The Pendant will start to beep indicating that a fall was detected.
2. If not an actual fall, simply hold the blue button for 3 seconds and the alarm will cancel.
3. The Pendant will beep 3 times quickly to indicate there will not be a call.

STEP 2: Testing your Hub

• a Ensure that the Hub’s power is on and the green power light is lit.
• b Press the Emergency Call Button to initiate an emergency call to our Professional Care Center.
• c The Emergency Call Button will illuminate green.
• d When one of our Care Agents picks up, tell him or her that you’re testing your system and you do not need emergency assistance.
• e The Care Agent will confirm that you do not need assistance, and then end the call.

Using Your Homelife Care system in an emergency

In the event of an incident, one of three things will happen:

A Homelife Care Agent will fi rst call the Hub. If there’s no response, we’ll then call you at the phone number listed on the account.

If we’re unable to reach you, we’ll contact emergency services and dispatch fi rst responders.

We’ll also contact your emergency contacts in the order listed in the Family App. If any of the contacts confirm a false alarm, we’ll contact dispatch to cancel the emergency call.

If we’re unable to clear the dispatch, our Care Agent will confirm the status with EMS, and keep loved ones informed through the Family App.

See the Family App User Guide for information about how the app helps in an emergency.

Battery life Information

The Pendant has a battery life of up to 18 months.

The Family App displays the battery level of the Pendant and will send a notification when there’s approximately 3 months of battery life remaining. When your battery life is low, contact Homelife Care support and ask for a replacement.

A replacement Pendant with a new battery will be mailed to your home. The old Pendant with the low battery will need to be mailed back to Homelife Care in a pre-addressed envelope. There is no cost to replace the Pendant.

The Hub has a 24-hour battery charge when it’s not on the charging cradle.

When you’re at home, keep the Hub docked on the charging cradle so it will be ready at all times.

Completing your Vial of Life

The Vial of Life is designed to provide first responders all the information they need to help you in an emergency situation in your home if you’re unable to communicate.

Follow these steps to complete your Vial of Life:

1. Fill out the Vial of Life Emergency Medical Information form.
2. Place the Vial of Life form inside the plastic sleeve.
3. Place the plastic sleeve with the completed form on your refrigerator using the magnet. If your refrigerator isn’t magnetic, tape the form to the cabinet nearest your fridge.

Read More About This Manual & Download PDF:

COX Homelife Care System Setup Guide – Optimized PDF
COX Homelife Care System Setup Guide – Original PDF

Questions about your Manual? Post in the comments!

References

• User Manual

Smart LED Light Bulb

Installation & Pairing Instructions

With the Smart LED Light Bulb from Homelife, you can easily switch out old bulbs, for new efficient, dimmable LED bulbs that have a life expectancy of up to 22 years! Plus, you can control your lights remotely using the Cox Homelife mobile app or online Subscriber Portal, and set up Rules that automate when they turn on or off. Follow these steps to install and pair your new Smart Bulb with the Homelife system.

Expected Installation Time: 5 minutes

1. Watch Installation Video

Before you begin, watch the Smart LED Light Bulb installation video at cox.com/diyhomelife on your mobile device, tablet or computer.

2. Install Smart Bulb

You may install your Smart Bulb in any indoor light fixture, such a lamp or ceiling light, with an E26 standard (medium) base socket.
INSTALLATION TIP: Pair the bulb using a lamp located near your Touchscreen. You can move the bulb to any location after pairing is complete.

1. Start with the light turned off
2. Replace the old light bulb with the new Smart Bulb
3. Turn on the light

The light bulb will begin to pulse, indicating it is ready to pair with your Homelife system. You will have 3 minutes to complete the pairing process.

If the bulb does not pulse immediately, or if it has timed out, you can reset it by pressing and holding the bulb’s power button located on the side of the bulb, while installed and the light turned on. Press the button for 20 seconds, then release. The bulb will blink five times and then begin to pulse, indicating it is ready to pair.

3.

1. On your Touchscreen Control Panel, press the Settings app.
2. Enter your 4-digit master keypad code.
3. From the Settings menu, select Home Devices > Lighting > Add Lights.
4. The Locating Lighting Devices screen will appear. Press Next to begin the pairing process. Once the Smart Bulb is found by the Touchscreen, the light will become solid.
   (Note: Do not press Done during the pairing process.)
5. When the “Dimmable Light” icon appears, pairing is complete. Press Done. Then press Next to configure your Smart Bulb.

4. Configure Smart Bulb

1. On the Configure Lighting Devices screen, press the “Dimmable Light”  icon to configure it.
2. Tap the ‘Dimmable Light Name’ field to display a keyboard.Delete  the default name and enter the desired name for your Smart Bulb or light fixture (example: Living Room Lamp). Press Done to close the keyboard.
3. Toggle the ‘Dimmable’ field to Yes to allow the bulb’s brightness to be controlled by the Homelife system.
4. Press Next to complete configuration. Press the Touchscreen’s home button to return to the home screen.

Congratulations, the installation and pairing process is now complete!

You can now control your Smart LED Light Bulb using the Lights app on your Touchscreen, Homelife mobile app or online Subscriber Portal.

IMPORTANT: The light switch for your light fixture must remain in the ON position in order to control the bulb remotely.

To learn how to set up Rules and find other helpful information, visit
us online at cox.com/diyhomelife
For Homelife technical support, call 1-877-404-2568

Cox Sengled Smart LED Light Bulb Setup Manual – Optimized PDF
Cox Sengled Smart LED Light Bulb Setup Manual – Original PDF

References

• User Manual

Before You Begin

Panoramic Wifi from Cox provides your household with a gateway and gives you access to our Smart Wifi features including the Panoramic Wifi app, web portal, and Pods. All Panoramic Wifi Gateways are compatible with Cox Voice. If you choose to bring your own modem or gateway, then review the following information before you select a modem or gateway to use with your Cox Internet package.

• Speeds are not guaranteed and may vary based on individual circumstances, including your home configuration, the modem capabilities, and other factors.
• We recommend using a DOCSIS 3.1 cable modem with integrated WiFi capabilities, also known as a gateway, that is capable of broadcasting dual band 802.11-AC WiFi or higher, for all Cox Internet packages.
• Combination Internet and Telephone modems purchased or received in new or used condition from third-party retailers are not certified for use with the Cox network.
• If you did not purchase your modem new from a third-party retailer but instead purchased or received it in used condition, then it is possible the modem cannot be used with your Cox Internet service. Contact us to determine if the modem can be activated on your account.
• It is important to make sure the modem you select is certified for use with the Cox network. Before you make a decision, review Cox Certified Cable Modems.
• Only modems and gateways purchased or rented directly from Cox are supported by Cox Customer Support. If you obtain your modem or gateway from a non-Cox vendor, then support for connected devices and technological assistance is not included with your Internet service. You may subscribe to Cox Complete Care to receive support for your non-Cox modem or gateway and connected devices.
• Cox does not promote or endorse any particular third-party modem, gateway, or manufacturer.

DOCSIS Requirements

Use the table below to help you make the right modem choice based on your Cox Internet package.

Note: Cox highly recommends using a DOCSIS 3.1 modem or gateway for an optimal internet experience.

If you’re planning to set up WiFi at home, then visit www.cox.com/wifisupport to learn more.

Modem Lifecycle Policy

Review the following guidelines for legacy modems still in use in some households, and what the requirements are for our new Cox Internet customers.

DOCSIS Technology

All cable modems use a standard for hardware and software called Data Over Cable Service Interface Specification (DOCSIS). The maximum internet speeds you can achieve depends upon both the DOCSIS version of your modem and the Cox Internet package to which you subscribe.

• If you have an older modem, then you can improve your internet experience by upgrading to a new one. When selecting a modem, consider current and future speeds, your home configuration, and the number of users and devices in your household.
• Cox makes significant investments in its network to enable Cox to periodically upgrade our Internet packages to give you a better internet experience. DOCSIS 3.1 modems provide you with the best experience and allow Cox to operate a more efficient network.

Your Cox Internet service is being delivered to your home with fiber and an Optical Network Terminal (ONT). We’ve installed your ONT already. Now it’s time for you to connect your own third-party WiFi router so you can get online. Let’s get started by reviewing some useful information.

• To get Internet service in your home, a standalone WiFi router is required. You’ll need to connect your router to either the Ethernet port on the ONT or an Ethernet jack on the wall.
• Your router will broadcast WiFi or you can connect devices via Ethernet cable. For the best performance, we recommend a Gigabit Ethernet router with WiFi 5 or higher.

Note: WiFi modems are incompatible with the ONT.

Finding the ONT

We’ve installed your ONT in one of a few places depending on your home and property type. The ONT is labeled Alcatel-Lucent, Nokia, or Calix. Use the table below to determine which scenario fits your household best, and then click the link to open a connection guide.

Note: If you are using the Cox Panoramic Wifi Gateway with your ONT, then you will receive a kit with the gateway and instructions.

Troubleshooting

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Dear Customer:

You made a great choice when you signed up for Cox Business TV. With hundreds of channels and incredible TV and music programming, you’ll keep your employees informed and up-to-date and make your customers feel comfortable and welcome.

Cox Business TV enables any television to receive the new digital format from a traditional cable outlet with a digital receiver. The on-screen Interactive Program Guide (IPG)* gives you access to new features such as browsing by theme, show, program, event and time, as well as the comfort of being able to block inappropriate programming from your employees and customers by channel, time and rating.

Music Choice from Cox Business TV features over 40 channels of CD-quality, commercial-free music. Choose rock, classical, country, jazz and more anytime day or night, to set the mood of your office environment.

This handbook will introduce you to all of the options available with Cox Business TV. If you have questions, would like to inquire about other programming options, or want to learn about Cox Business Internet SM and Cox Digital Telephone, ® please call your local customer care representative at the number in your area listed below. Or visit us online at www.cox.com.

Thank you for your business and enjoy the show!

AR – NW Arkansas 800-620-6196
AZ – Phoenix 623-322-2000
AZ – Tucson 800-929-5118
CA – Orange County 949-546-2020
CA – San Diego 619-269-2000
CT – Manchester 860-432-6000
FL – Central Florida 866-272-5777
FL – Ft. Walton Beach 850-796-0394
FL – Pensacola 850-478-1269
GA – Macon 478-784-5131
IA – Council Bluffs 402-934-6000

ID – Sun Valley 866-272-5777

KS – Salina 800-860-6196
KS – Topeka 800-860-6196

KS – Wichita 800-860-6196
LA – Baton Rouge 225-615-2000
LA – Lafayette 866-272-5777
LA – New Orleans 504-304-1700
NE – Omaha 402-934-6000
NV – Las Vegas 702-507-2000
OH – Cleveland 216-535-3344
OK – Oklahoma City 405-600-6333
OK – Tulsa 918-806-6079
RI – Rhode Island 401-383-6100
VA – Hampton Roads 757-369-6500
VA – Northern Virginia 866-272-5777
VA – Roanoke 540-777-7373

*Features may not be available with all programming packages.

2

Cox Business TV User’s Guide

Table of Contents
Welcome . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . 2
Cox Business TV Digital Receivers
Important Tips for Safe Operation . . . . . . . . . . . . 5
Connection Diagrams . . . . . . . . . . . . . . . . . . . . . .  8
Universal Remote Control . . . . . . . . . . . . . . . . . .  13
Interactive Program Guide (IPG)
Browse By Time/Channel . . . . . . . . . . . . . . . . . . . 14
Browse By Theme . . . . . . . . . . . . . . . . . . . . . . . . .  14
Browse By Show, Program, Event . . . . . . . . . . . .  15
Browse By Date . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Parental Control Features
How to Change Your Blocking PIN . . . . . . . . . . . 16
How to Block Channels . . . . . . . . . . . . . . . . . . . . . 16
How to Watch a Blocked Program . . . . . . . . . . . .  17
How to Turn Parental Control On/Off . . . . . . . .  17
Music Choice
Performance Rights Guidelines . . . . . . . . . . . . . .  18
Cox Business TV Digital Video Recorder (DVR) Functionality
Controlling Live TV . . . . . . . . . . . . . . . . . . . . . . . 19
Recording Programs . . . . . . . . . . . . . . . . . . . . . . . 19
Viewing Recorded Programs . . . . . . . . . . . . . . . . 21
Managing Saved Programs . . . . . . . . . . . . . . . . . . 22
Managing Scheduled Recordings . . . . . . . . . . . . . 23
Managing Recording Space . . . . . . . . . . . . . . . . . . 23
Using Picture-In-Picture (PIP) . . . . . . . . . . . . . . . 24
Copy a Recording to a VCR Tape . . . . . . . . . . . .  25
Power Save Mode . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using an HD/DVR Receiver with an HDTV . .  25

3

Cox iN DEMAND Pay-Per-View
What Is Cox iN DEMAND Pay-Per-View? . . . 27
How to Order Cox iN DEMAND Pay-Per-View . 27
Helpful Hints and Troubleshooting . . . . . . . . . . .  27
Frequently Asked Questions . . . . . . . . . . . . . . . . . 29
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  35

4

Cox Business TV Digital Receivers —

Important Tips for Safe Operation

Cox Business uses several digital receiver models. All are manufactured by ScientificAtlanta and include the ability to manually turn power ON/OFF, channel UP/DOWN, and volume UP/DOWN from buttons on the front of the digital receiver.

Please follow these important tips for safe operation of your digital receiver.

Read and Retain Your User’s Guide
It is important to read all of the instructions before you operate this equipment. Pay particular attention to the safety precautions. You’ll find your Cox Business TV User’s Guide is a user-friendly reference for any questions you may have. Remember that you can also visit us online at www.cox.com for additional resources.

Don’t Move the Digital Receiver
The digital receiver is really a computer that communicates with our network. It is set up to operate from only one cable outlet in your establishment. If you move the digital receiver, it is possible that it may not work properly in its new location. If you must move the digital receiver to a new cable outlet location, please contact Cox Business customer service at (866) 272-5777.

Safeguard Your Equipment
Avoid personal injury and damage to your equipment. Place all electronic equipment on a flat surface that is sturdy enough to support the size and weight of your equipment. Be sure your equipment is located close enough to an electrical outlet to accommodate the length of the power cord. Be sure your equipment is placed such that it has adequate ventilation.
CAUTION: An overextended cord can cause wires to fray and fail.
CAUTION: An unstable surface can cause equipment to fall.
CAUTION: Poor ventilation can cause equipment to overheat and fail.

Keep Your Equipment Clean
Dust can interfere with and damage your equipment and so can cleaning supplies! Do not use a liquid cleaner or an aerosol cleaner directly on the surfaces. Use a damp cloth or a cleaner designed specifically for electronics.
CAUTION: Be sure to unplug all equipment from the electrical outlet before cleaning.
CAUTION: Dust removers or any magnetic/static cleaning device may harm
your equipment.

Avoid Contact with Liquid or Moisture
Placing your equipment on a wet surface or placing wet objects on top of your equipment can cause electrical damage. Do not place beverages on your equipment.

5

Let Your Equipment “Breathe”
Your equipment has openings for ventilation that protect it from overheating. To ensure the reliability of your equipment, do not obstruct the openings.
• Do not place other equipment, lamps, books or any objects on top of this equipment.
• Do not place this equipment on a bed, sofa, rug or any similar surface.
• Do not place this equipment over a radiator or a heat register.
• Do not place this equipment in an enclosure, such as a bookcase or equipment rack, unless the installation provides proper ventilation.

Keep animals away from your electrical equipment. Animals, especially cats, can be
attracted to the warmth of the digital receiver for napping. The equipment cannot
“breathe” with the vents blocked, and it will overheat.

Avoid Electrical Shock and Fire Hazard
Never push objects through the openings in this equipment.
CAUTION: Objects placed through the openings of your equipment can touch dangerous voltage points or cause electrical shock or fire.

Use Appropriate Voltage and Frequency
Operate this equipment only from an electrical outlet that has the voltage and frequency that the equipment label indicates.
CAUTION: Do not overload electrical outlets and extension cords. A power surge protector is recommended for use with your equipment.

Make Sure Your Equipment Is Properly Grounded
This equipment has a two-prong plug. It is “grounded” when the plug is inserted
properly into a grounded, two-socket electrical outlet. This plug is polarized and it has one wide prong and one narrow prong. This plug fits only one way. If you are unable to insert this plug fully into the outlet, contact an electrician to replace the old outlet.
CAUTION: Do not force your two-pronged plug into an electrical outlet. Contact an electrician if your plug does not fit fully into the outlet.

Protect Your Electrical Cords
Foot traffic damages electrical cords and cords may trip an unwary person. Placing objects on or against the cords may damage the cords. Watch for wear and tear, particularly where cords plug in at the outlet and where cords exit the equipment.
CAUTION: Cords can trip an unwary person; frayed and worn cords can be a fire hazard.
CAUTION: Allow only qualified personnel to service your electronic equipment.
CAUTION: Do not open the cover of this equipment. Contact Cox Business customer service — (866) 272-5777 — if your Cox Business TV equipment requires service.
CAUTION: Do not place a magnet or any type of magnetic/static dust removal device on or near this equipment. Magnetic/static devices may affect the operation of this equipment.

6

Damage That Requires Service
If your equipment has damage that requires service, unplug your equipment from the electrical outlet. Refer all service to qualified service personnel when any of the following occurs:
• There is damage to the power cord or plug.
• Liquid enters the equipment.
• A heavy object falls on the equipment.
• There is exposure to rain or water.
• Operation is not normal, even after attempts to rectify as outlined in this guide.
• The equipment is dropped or the cabinet of this equipment is damaged.
• This equipment exhibits a distinct change in performance.

Upon completion of any service or repairs to this equipment, ask the service technician to perform safety checks to determine that the equipment is in proper operating condition.

To set up a repair appointment, contact Cox Business customer service — (866) 272-5777

7

Cox Business TV Digital Receivers —

Typical Digital Receiver

Cox Business uses several digital receiver models. All are manufactured by Scientific-Atlanta and include the ability to manually turn power ON/OFF, channel UP/DOWN and volume UP/DOWN from buttons on the front of the digital receiver.

1. Displays the channel number and time of day.
2. Indicates a message is waiting when blinking or lit.
3. Indicates optional bypass feature is on when lit (not used at this time).
4. Increases or decreases volume.
5. Confirms or accesses on-screen options.
6. Scrolls up or down through the channels.
7. Accesses on-screen Interactive Program Guide (IPG).
8. Connects to external equipment (not used at this time).
9. Accesses program information.
10. Exits menus, IPG, or program information.
11. Accesses Settings menu.
12. Illuminates when power is on.
13. Allows smart card access (not currently active).
14. Turns power on/off.

Standard Connection Diagram

Tune the TV to either channel 4 or channel 3.

8

Recording Your Connections

Scientific-Atlanta Digital Receiver

Use this diagram to record cable connections from the rear panel. Later, you can use this diagram to reconnect your system if you move the equipment or add new equipment.

Disconnect the power from the digital receiver before connecting or changing cable connections. Do not place another component or object on top of the digital receiver.

9

Audio/Video Connections

Connecting the Digital Receiver to a Standard TV
Tune the TV to either channel 4 or channel 3

Connecting the Digital Receiver to an HDTV
with Component Input (PrPbY/V)
View picture on component input.

WARNING: Electric shock hazard! Unplug all electronic devices before connecting or disconnecting any device cables for the digital receiver.

10

Connecting the Digital Receiver to an HDTV
with Component Input (PrPbY/V) — continued
View picture on component input.

Connecting the Digital Receiver to a Theater System
with Component Input (PrPbY/V)
View picture on component input.

WARNING: Electric shock hazard! Unplug all electronic devices before connecting or disconnecting any device cables for the digital receiver.

11

Connecting the Digital Receiver to a Theater System
with Component Input (PrPbY/V) — continued
View picture on component input.

WARNING: Electric shock hazard! Unplug all electronic devices before connecting or disconnecting any device cables for the digital receiver.

WARNING! To prevent electrical shock, match wide blade of power plug to wide slot and fully insert.
CAUTION: Before you turn on the power to the digital receiver, install the AC power plug into the digital receiver first, then plug it into an electrical outlet. Be sure the cable connections to the television and digital receiver are “finger tight” only. Never use a wrench to tighten these connections.

12

Universal Remote Control — Standard Button Functionality

Your universal remote control is simple to program, easy to use, and can operate up to four devices, including a digital receiver, television, VCR or DVD, audio cassette deck, CD, converters, amplifier or a second TV or second VCR.

Before you can use your remote control, it must be programmed (set up) to operate the above devices. Please refer to the manufacturer’s user’s guide for complete instructions. Your remote control is designed to operate all the features and functions of your digital receiver.

Note: Your remote control may look different. All functions and buttons will operate in the same manner.

13

Interactive Program Guide (IPG)

The Interactive Program Guide (IPG)* is a convenient way to find out what’s on
television and to view a list of upcoming programs. Lists of programs are available for any date in the next seven days and reminders can be set for up to eight programs at one time.

Note: Press [ GUIDE ] on the remote control to access the IPG main screen (shown in the following illustration).

Browse By Time/Channel
Use the Browse By Time/Channel feature to list the available programs in order by time of day and channel.
1. Press [ GUIDE ] on the remote control. The IPG main screen appears in Time/Channel view.
2. Press [ ] and [ ] to move through the channels; [ ] and [ ] to move through the time periods.

3. Press [ SELECT ] to watch the highlighted program if it is on now.
Note: Asterisks (*) indicate that a program is showing now.

Browse By Theme

A theme is a category that describes the kind of programs available, such as adventure, comedy, news, sports, etc.

1. Press [ GUIDE ] on the remote control. The IPG main screen appears in Browse By Time/Channel view.
2. Press [ A ] to display the BROWSE BY menu, then press [ ] and [ ] to highlight THEME/TITLE/DATE.
3. Press [ SELECT ]. The IPG appears in the Browse By Theme view with the theme for the program you are currently watching highlighted.
4. Press [ ] and [ ] to move through the programs for that theme, or press [ ] to move to the list of themes.
5. From the theme list, you can press [ ] and [ ] to move through the themes.
Press [ SELECT ] to move back to the list of programs for that theme. The picture example above shows the theme of NEWS selected.
6. Press [ SELECT ] to tune to the highlighted program in the current time period.

*Features may not be available with all programming packages.
14

Browse By Show, Program, Event
Use the Browse By Title feature to list programs in alphabetical order by their titles.

1. Press [ GUIDE ] on the remote control. The IPG main screen appears in Browse By Time/Channel view.
2. Press [ A ] to display the BROWSE BY menu. Press [ ] and [ ] to highlight TITLE.
3. Press [ SELECT ]. The IPG appears in the Browse By Title view, with the title of the program you are currently watching highlighted.
4. Press [ ] and [ ] to move through the programs by title, or press [ ] to move to the alphabetical list.
5. From the alphabetical list, you can press [ ] and [ ] to move through the letters of the alphabet. Press [ ] or [ SELECT ] to move to the list of programs that begin with that letter.
6. Press [ C ] to highlight the program you are currently watching in the Title view. Or press [ SELECT ] to watch the highlighted program if it is in the current time period.
Note: Asterisks (*) indicate that a program is showing now.

Browse By Date
Use the Browse By Date feature to list the available programs in order by time of day for up to seven days in the future and to set a program reminder, if desired.
1. Press [ GUIDE ] on the remote control. The IPG main screen appears in Browse By Time/Channel view.
2. Press [ B ] to highlight the date. Press [ ] and [ ] to move through the dates.
3. Press [ SELECT ] to view the program listings for that date.
4. Press [ ] and [ ] to move through the channels; [ ] and [ ] to move through the time periods.
5. Once a program has been located, press [ SETTINGS ] and scroll up to TIMER: REMIND NEW and press [ SELECT ].
6. Scroll to the channel number, day and start time using [ SELECT ] to go to the
next setting.
7. Press [ A ] to accept.
Note: Pressing [ C ] returns to current time and channel.

15

Parental Control Features — Maintain a Professional Environment

Parental Control features allow you to maintain the business atmosphere you
desire. Block programs by channels, ratings or time of day from the General Settings screen. The Channel Banner shows a padlock symbol for blocked channels and blocked programs. You’ll also see a padlock if any part of the program is blocked by time or rating.

How to Change Your Blocking PIN
Your digital receiver is installed with a pre-set PIN of 0000. You may wish to establish a PIN that only you know. You can change your Blocking PIN from the General Settings menu.

1. From the Interactive Program Guide, press [ SETTINGS ] on the remote control, or from a television program, press [ SETTINGS ] twice.
2. At the General Settings menu, press [ ] or [ ] to highlight BLOCK: PIN, then press [ SELECT ].
3. Press [ ] or [ ] to highlight CHANGE, then press [ SELECT ].
4. Enter your CURRENT PIN.
5. Enter your NEW PIN.
6. Re-enter your NEW PIN to confirm.
7. Press [ EXIT ] to return to watching television.

How to Block Channels
You can block channels by channel number, rating or time of day by using the procedure listed below.

1. From the Interactive Program Guide, press [ SETTINGS ] on the remote control, or from a television program, press [ SETTINGS ] twice.
2. At the General Settings menu, press [ ] or [ ] to highlight BLOCK: CHANNELS, then press [ SELECT ].
3. Enter your Blocking PIN, if required.
4. Use [ ] or [ ] to highlight each channel you want to block.
5. Press [ SELECT ]. The CHANNEL ID is listed in the column on the right and a lock appears in the channels list by each channel you selected.
Note: You can press [ SELECT ] again to unblock the channel.

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6. Continue highlighting and selecting channels you want to block.
7. When all channels that you want to block have a padlock shown, press [ A ] to accept.
Note: Blocks do not take effect until you turn Parental Control on.
8. To turn the Parental Control feature on and off, follow the instructions below for How to Turn Parental Control On/Off.
9. Press [ EXIT ] to return to watching television.

How to Watch a Blocked Program
Parental Control can be disabled by unblocking an individual program, channel number or time frame by the following steps:
1. Tune to the blocked channel.
2. Enter your Blocking PIN.
3. Follow the on-screen instructions.

How to Turn Parental Control On/Off
When Parental Control is on, the blocks set up earlier are enabled — blocked channels or programs are locked out. A padlock symbol on the Channel Banner shows that a channel or program is blocked. When Parental Control is off, an open or unlocked padlock symbol on the Channel Banner identifies each Parental Blocking channel or program.

1. While watching any television program, press [ SETTINGS ].
2. At the Quick Settings menu, press [ ] or [ ] to highlight TURN OFF/ON PARENTAL CONTROL. (This line changes to show whether Parental Control is off or on.)
3. Press [ SELECT ] to change setting to ON or OFF. The PIN Entry screen appears.
4. Enter your Blocking PIN.
Note: Each time you power on the digital receiver, Parental Control is automatically turned ON, if it is set up.

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Music Choice

Music Choice will give you and your customers hours of listening pleasure. Whether it’s on-hold music or music played over the intercom system, you can choose from over 40 channels of CD-quality, commercial-free music, including rock, classical, country, jazz, and much more, any time day or night.

Performance Rights Guidelines
Below are the performance rights guidelines for Music Choice’s agreement with ASCAP, BMI, and SESAC to ensure that you are in compliance for commercial establishments.

• If you are currently paying performing rights to ASCAP, BMI, and SESAC for music use and you will be completely replacing the former music service(s) (i.e., jukebox, tape machines, CDs, etc.) with Music Choice, you must notify ASCAP, BMI, and SESAC that you are discontinuing use of the former sources of music and subscribing to Music Choice. Music Choice will be paying the performing rights.
• Please understand that Music Choice pays the performing rights for Music Choice only. The payment of performing rights for all other music sources that you use in your place of business, such as jukeboxes, music through your TV and all others, is still your responsibility.
• Music Choice’s agreement with ASCAP, BMI, and SESAC covers the use of Music Choice within your premise as “background/mood” music only. If Music Choice is used to complete a service offering, under our agreement with ASCAP, BMI, and SESAC, you will have to contact ASCAP, BMI, and SESAC for that usage. Music that is used to complete a service offering is described as music that is used as the primary source of entertainment, such as for dancing.
• Music Choice’s agreement with ASCAP, BMI, and SESAC does not cover music licensing fees for any premise to which admission is charged or any ballroom, discotheque, dance studio, skating rink or other premise where dancing occurs even if admission is not charged.
• Use of Music Choice for “Music Choice on Hold” is covered under our
  agreement with ASCAP, BMI, and SESAC.

We hope this clarifies what is and is not covered under Music Choice’s agreement
with ASCAP, BMI, and SESAC.

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Cox Business TV Digital Video Recorder (DVR) Functionality*

Controlling Live TV

You can use your remote to control a live program.

1. To pause a show, press [ PAUSE ].
2. To resume playback from pause, press [ PLAY ] or [ PAUSE ].
3. To rewind a recording, press [ REW ] once (slow speed); press [ REW ] twice
(medium speed); press [ REW ] three times (rapid speed).
4. To fast forward a recording, press [ FFWD ] once (slow speed); press [ FFWD ] twice (medium speed); press [ FFWD ] three times (rapid speed).
5. To advance one frame, press [ PAUSE ] then press [ FFWD ].
6. To watch video in slow motion, press [ PLAY ] twice quickly.
7. To resume playback from rewind, fast forward, or slow motion, press [ PLAY ].
8. To see an instant replay, press [ ] (replays last 8 seconds).
9. To return to “live” TV, press [ LIVE ].

Recording Programs
There are several ways to record your favorite programs.

Record Live TV
Press [ RECORD ]. Choose recording options. Press [ A ] to accept. To manually stop a recording before the scheduled time, press [ STOP ] and follow the on-screen choices.

Record a TV Program from the Interactive Program Guide

Press [ GUIDE ]. Select TV program using cursor keys. Press [ RECORD ]. Choose recording options. Press [ A ] to accept. The recording program is highlighted in the Interactive Program Guide in red.

*Subscription to Cox Business TV DVR service is required. Service not available in all areas. DVR service may not be available for establishments with public viewing.

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Record Multiple Episodes of Your Favorite Program

From a program or from the IPG, press [ RECORD ]. Using your cursor buttons, choose “all episodes.” Select number of episodes to save. Press [ A ]. Choose the desired options. Press [ SELECT ].

Record Two Programs at Once
The DVR gives you different ways to record two programs at once:

• Schedule two programs to record at the same time by following the procedure in “Record Multiple Episodes of Your Favorite Program” above.
• Record two programs live at the same time by recording one program and then tuning to another channel and recording a second program. For details on recording programs live, see “Record Live TV” on page 19.
• When recording two live programs at the same time, you can watch them while they record using PIP, or you can play back a previously recorded program and watch it as well; but you cannot tune to another channel and watch a third live program.

Recording and Watching Programs
If, while recording two programs, you try to tune to another channel, the DVR displays a Channel Change Notice to let you know that you must stop a recording to change channels. To manually stop a recording before the scheduled time, press [ STOP ] and follow the on-screen choices.

Record an in demand Pay-Per-View* Event

Note: Please see page 27 for more information about how to order iN DEMAND Pay-Per-View.

Follow these steps to record an in demand Pay-Per-View (PPV) event:

1. Purchase the event and wait for it to begin playing.
2. Record the event just like any other live program. For details on recording programs live, see “Record Live TV” on page 19.

*Features may not be available with all programming packages.

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Schedule Future in demand Pay-Per-View Recordings

1. If the Interactive Program Guide is not shown, press [ GUIDE ].
2. Use the arrow keys to find the future PPV event you want to record. Press [ SELECT ] or press [ RECORD ]. The Future Programs Option screen is displayed.
3. Follow the on-screen instructions to purchase the event and schedule the event
to record.

Note: If there is not enough hard disk space for recording the event, a “Not Enough Space” banner appears. Reduce the length of your Save Time setting, or erase recordings or copy recordings to a VCR tape to maximize your storage space.

Viewing Recorded Programs

Programs that have been saved can be accessed at any time by pressing [ DVR LIST ].

View Saved Programs
Press [ DVR LIST ]. Press [ ] or [ ] to highlight a show. Press [ SELECT ] to display your options. Press [ SELECT ] again to play.

Exit Out of Recorded Program
Change the channel, or press [ LAST ], which will tune to last channel viewed.

Using the Status Bar
Press [ PAUSE ]. The green area indicates recorded time. The red area indicates portion of a program that was not recorded (if you tuned to a program already in progress).

1. Green area of bar indicates stored or recorded programming.
2. Red area of bar indicates missed programming.
3. “Paused” status bar.
4. Triangle indicates your current position in program.
5. Live point of programming.
6. Clear area of bar indicates programming not aired yet.

Note: Once you tune to a channel, the program automatically records to a “channel buffer” for up to one hour. Each time you tune to a new channel, the saved programming from the old channel is cleared, and the recorder starts to save what is showing on the new channel.

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Managing Saved Programs
Saved programs can be automatically erased as space is needed for new recordings, or they can be saved until you erase them manually.

Play a Saved Program
Press [ DVR LIST ] to access saved programs. Press [ ] and [ ] to highlight program. Press [ SELECT ]. Scroll to PLAY and press [ SELECT ].

Erase a Program
Press [ DVR LIST ] to access saved programs. Press [ ] and [ ] to highlight program. Press [ SELECT ]. Scroll to ERASE and press [ SELECT ].

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Managing Scheduled Recordings
Your Scheduled Recordings list lets you see which upcoming programs are scheduled to be recorded. It also lets you cancel upcoming recordings.

Find Scheduled Recordings
Press [ DVR LIST ]. Press [ A ] to display the list of programs scheduled to record.

Modify/Edit a Scheduled Recording
Press [ DVR LIST ]. Press [ A ] (Scheduled Recordings). Use [ ] and [ ] to highlight program and press [ SELECT ] to edit. Make edits to program. Press [ A ] to accept all edits.

Cancel a Scheduled Recording 

Press [ DVR LIST ]. Press [ A ] (Scheduled Recordings). Use [ ] or [ ] to highlight program and press [ SELECT ]. Press [ B ] (Cancel Recording). Press [ A ] to confirm.

Managing Recording Space

A DVR can store up to 80 hours of programs, depending on the programming
source. You can view your available space and set preferences for managing that
space.

Viewing Available Recording Space

Press [ DVR LIST ]. Press [ B ] to display the Preferences screen and view the recording space left.

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Automatically Erasing Oldest Recordings if Space Is Needed

Press [ DVR LIST ]. Press [ B ] to display the preferences screen. Use the arrows to select. Turn ON Auto Erase. Press [ SELECT ] to view the confirmation screen. Press [ A ] to turn feature ON.
Note: Any recordings that have a Save Time of “Until I Erase” will not be automatically erased.

Using Picture-In-Picture (PIP)

The Picture-In-Picture function allows you to view one program in a smaller screen while simultaneously watching another program on the main screen.

Watch Two Shows at Once Using PIP

Press PIP [ ON/OFF ] to activate the screen.

Change Channels in PIP Screen

Use dedicated PIP [ CH + ] or [ CH – ] at the bottom of your remote.

Swap Programs in PIP Screen to the Main Screen
Press PIP [ SWAP ].

Move the PIP Screen

Press PIP [ MOVE ]. You can move the PIP screen to any of the four corners of the main screen.

Note: Some in demand Pay-Per-View events might not display in the PIP window.

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Copy a Recording to a VCR Tape

You can make a copy of your program by transferring to a VCR tape. Connect the VCR to the cable or OUT 2 (VCR) connection on the back of the digital receiver. Make sure that you have a tape in your VCR and that the VCR is set to record. Press [ DVR LIST ]. The recorded list screen appears. Press [ ] or [ ] to highlight the recording you want to copy to the VCR. Press [ SELECT ]. The Recorded Program Options screen appears with the option “Copy to VCR” highlighted. Press [ A ] to start copying.

Power Save Mode

To maximize the life of your hard drive, your DVR will automatically power down during inactivity.

Between the hours of 1 a.m. and 6 a.m., your DVR will periodically check for inactivity. If the system senses no activity, it will send a warning message and enter into Power Down mode. Upon receiving the warning, a viewer can simply press the remote to continue watching.

Using an HD/DVR Receiver with an HDTV

If you have an HD-capable DVR receiver from Cox and an HDTV, you may need to set up the HD/DVR receiver so that it provides video to your HDTV in picture formats that your HDTV supports to provide the optimum picture quality. As a default, your HD/DVR receiver is programmed to display all high-definition programs in 1080i picture format and all standard-definition programs in 480i picture format.

If your HDTV displays a blank screen when you turn it on, the HD/DVR receiver may not be sending your HDTV a picture format that your HDTV supports. Follow these steps to select the picture format settings for your HDTV.

Note: Rather than selecting a single picture format, you may want to set up all picture formats supported by your HDTV and then use different settings based on the format of the program being broadcast.

1. Consult your HDTV owner’s manual to determine the supported HD picture formats.
2. If your HD/DVR receiver is off, press [ CABLE ] and then [ POWER ] on the remote control to turn it on.
3. Press and hold [ SELECT ] on the front of the HD/DVR receiver until the Message Light blinks.

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4. Press [ VOL – ] to indicate that you want to select a picture format setting. The LED display shows HdSr to indicate that you are in the Picture Format mode for HDTV screens.
5. Use the following table to select settings that your HDTV supports.

IMPORTANT: You have 20 seconds to begin selecting picture format settings. After 20 seconds, HdSr disappears to indicate that the HD/DVR receiver is no longer in the Picture Format mode. If this occurs, repeat this process by starting at step 2.

6. To start watching TV, make sure the remote control is in Cable mode.

Selecting Picture Formats for High-Definition TVs

At any time, you can change the picture format for your HDTV to select the best picture quality for the format currently being broadcast.

1. Turn off your HD/DVR receiver and turn on your HDTV.
2. On the HD/DVR receiver, press [ GUIDE ] and [ INFO ] at the same time. The Output Selection screen appears.
3. Using the remote control, press [ A ] to select the HD output type. The Set TV Screen Type screen will appear.
4. If you have a standard-screen HDTV, press [ A ]. If you have a wide-screen HDTV, press [ B ].
5. Select the desired Setup option.
6. To start watching TV, press [ EXIT ], [ CABLE ], and then [ POWER ]. While watching TV, you can change the picture format to any of the settings you selected by pressing [ SETTINGS ] and selecting Picture Format.

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Cox iN DEMAND Pay-Per-View*

What Is Cox iN DEMAND Pay-Per-View?

Cox iN DEMAND Pay-Per-View (PPV) contains program events and movies that are not available on other channels. Cox iN DEMAND events are charged to you on a pay-per-view basis, so you pay only for the programs you order. After you purchase a Cox iN DEMAND program, a dollar symbol in the Channel Banner indicates programs you have purchased.

How to Order Cox iN DEMAND Pay-Per-View

If your establishment is interested in receiving a Cox in demand PPV event contact your local customer care representative at your area phone number listed on page 2.

Helpful Hints and Troubleshooting

The following list includes common situations that might prevent your full enjoyment of Cox Business TV. If you are still experiencing problems after trying these remedies, please call Cox Business customer service — (866) 272-5777.

No Picture/Distorted Picture

• Make sure that the television and the digital receiver are plugged into an active electrical outlet.
• If the electrical outlet is controlled by a wall switch, make sure the switch is in the ON position.
• Make sure that all coaxial cables are properly connected and that all connections are tight.
• Make sure the power light on the digital receiver is on (indicated by a green light on the front of the digital receiver).
• Make sure the power to the TV is on.
• If the system setup includes a VCR, DVD and/or stereo, make sure they are properly connected to the digital receiver.
• Make sure the TV is tuned to the proper output channel — channel 4 or channel 3.

TV Screen Will Not Turn On

If your television is plugged into the electrical outlet on the back of the digital receiver and if you have selected SET: AC ALWAYS OFF, your television screen will not come on until the setting is changed in the General Settings menu.

• Unplug the TV from the digital receiver and plug it directly into an electrical outlet on the wall.
• Turn on the TV using the power button on the front of the console.

*Features may not be available with all programming packages.

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• Using the Cox remote control, press [ SETTINGS ] twice to get to General Settings.
• Use [ ] to highlight SET: A-C OUTLET.
• Use [ ] or [ ] to select ON WITH SET TOP.
• Plug the television back into the electrical outlet on the digital receiver.
• You may now turn your television on and off with either [ CABLE ] or [ TV ].

No Sound 

• Make sure the volume is turned up.
• Verify that [ MUTE ] is not in use from the TV or the digital receiver.
• Make sure that the television and the digital receiver are plugged into an active electrical outlet.
• If the electrical outlet is controlled by a wall switch, make sure the switch is in the ON position.
• Make sure that all coaxial cables are properly connected and that all connections are tight.
• Make sure the power light on the digital receiver is on (indicated by a green light on the front of the digital receiver).
• Make sure the power to the TV is on.
• If the system setup includes a VCR, DVD and/or stereo, make sure they are properly connected to the digital receiver.
• Make sure the TV is tuned to the proper output channel — channel 4 or channel 3.

Cox Business TV Digital Receiver Does Not Power On

• Make sure that the digital receiver is plugged into an active electrical outlet.
• Make sure that all cables are properly connected and that all connections are tight.
• If the electrical outlet is controlled by a wall switch, make sure the switch is in the ON position.

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Frequently Asked Questions

Find Answers to Frequently Asked Questions

If you have questions or encounter difficulties controlling live TV, recording programs, playing recordings, or displaying the Picture-In-Picture (PIP) screen, this section might provide the information you need. If not, call Cox Business customer service — (866) 272-5777 — or visit www.cox.com

Questions About the Cox Business TV Digital Receiver/DVR Service*

What happens if the DVR temporarily loses power?

The recordings that were saved prior to the power loss are preserved, except those
recordings that were automatically deleted because their Save Time was reached.
Future recording schedules are also preserved. You miss only the recordings that were scheduled to be made while the power was out.

Where can I find details on installing the digital receiver?

Access Scientific-Atlanta’s Explorer eClub Web site at: www.scientificatlanta.com/explorerclub. It contains documentation on a number
of topics, including installation and setup. You need the model number of the digital receiver and your e-mail address to access the eClub Web site.

Why doesn’t the digital receiver respond when I press the keys on the remote?

Your remote may not be in the Cable mode. To use any of the features provided by the digital receiver, including the PIP feature, the remote must be in Cable mode.

I want to move the digital receiver to a new location. How do I do this?

Do not move your digital receiver unless absolutely necessary. After disconnecting
the digital receiver from your TV and other components, reconnect it by following the instructions in your digital receiver installation guide. If you can’t find your copy of this guide, log on to Scientific-Atlanta’s Explorer eClub Web site at:
www.scientificatlanta.com/explorerclub. It contains documentation on a number of topics, including installation and setup. You need the model number of the digital receiver and your e-mail address to access the eClub Web site.

Questions About Controlling a Live Program or Recording

Can I remove the DVR on-screen graphics and banners?

Yes. Some TV programs display “scrolling” information across the bottom of the TV screen (for example, news and sports “tickers”). The DVR on-screen status bar and other graphics may cover up information scrolling on screen. Press [ EXIT ] to remove any on-screen graphic or banner.

*Subscription to Cox Business TV DVR service is required. Service not available in all areas. DVR service may not be available for establishments with public viewing.

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How far back can I rewind a program?

It depends upon whether the program is a live or a recorded program. You can rewind all recorded programs to the beginning of the recording. The situation is different for live programs. If you have watched a live program for less than one hour, you can rewind back to the point that you started watching the channel.

If you have watched a live program for longer than 1 hour, you can rewind up to the last hour that you’ve watched.

Can I pause, rewind, or fast-forward a program in the PIP screen?

No. Buttons such as [ PAUSE ], [ REW ] and [ FFWD ] control only the program shown in the main TV screen. They also control the small quarter screen that appears on DVR screens, such as the Recorded List screen and the Interactive Program Guide. See page 24 for details on the main TV screen and the quarter screen.

Can I pause, rewind, or fast-forward a program shown in the upper right corner of DVR screens?

Yes. The small screen shown in the upper right corner of DVR screens (the quarter screen) is actually the main TV screen displayed in a smaller size. It is reduced to fit within DVR screens. Buttons such as [ PAUSE ], [ PLAY ], [ REW ] and [ FFWD ] control the main TV screen, whether the screen fills the monitor of your TV or whether it is reduced to fit in a DVR screen.

Questions About Watching Two Programs at Once

If a program is being recorded in the PIP screen and I turn off the PIP feature, will this stop the recording?

No. The DVR continues to record the program even if you turn off the PIP feature.

What if my TV doesn’t have the PIP feature?

You can still use the PIP feature because the DVR — not the TV — provides the PIP feature.

Questions About Recording and Playing Back Programs

If I’ve been tuned to a program since it started, do I have to rewind to the beginning to record the entire program?

No. If you have been tuned to the program since its beginning, just press [ RECORD ] from any point in the program to record the entire program. Recording automatically stops when the program ends.

How many programs can I record at the same time?

With a dual tuner Cox DVR you can record up to two programs simultaneously.

Can I record the program that is shown in the PIP screen?

You can record a program that is shown in the PIP screen, but you must swap the program to the main screen first. For details, see “Record Two Programs at Once” on page 20.

Can I play back more than one recording at the same time?

No. You can play only one recording at a time.

Can I recover a recording that was erased from the DVR?

No. There is no way to recover a recording that has been erased from the Recorded

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List screen. You can, however, copy programs to a VCR tape before they are erased. For details, see “Copy a Recording to a VCR Tape” on page 25.

Can I use PIP while copying a program to my VCR?

When copying a program to a VCR, the PIP screen displays what is being copied to the VCR. You cannot use PIP to watch another program while copying a program to a VCR, but you can change channels in the main screen.

Can I record two programs at the same time and watch a live program on another channel?

No. If you are recording two programs and try tuning to another channel, the DVR displays the message shown here. But you can watch either of the two channels you are recording, or you can play back a recording and watch it.

If, while recording two programs, you try to tune to another channel, the DVR displays a Channel Change Notice to let you know that you must stop a recording to change channels. For details, see “Recording and Watching Programs” on page 20.

What happens if a sports event that I scheduled to record goes into overtime?

The DVR cannot determine whether a live program will end at its scheduled time. If there is a chance that the event you are recording may continue past its scheduled time, you can allow for this uncertainty by extending the stop time on the Confirm Recording screen.

Do my Parental Controls in the IPG carry over to DVR recordings?

Yes. If you block programs by channel or rating in the General Settings menu, recordings of these programs also are blocked. They will be recorded, but to play them back, you must enter your 4-digit PIN.

Can I erase part of a recording?

No. The DVR erases the entire recording.

At the end of the program playback, the DVR started playing the recording again from the beginning. Why?

To prevent screen burn, the DVR prevents graphics and a still image from being displayed for too long. The Playback Status screen displays when a recording ends. If this screen is shown for 5 minutes, the DVR begins playing the recording again from the beginning.

When the digital receiver is in Power Save mode, will the programs that I have scheduled to record still be recorded?

Yes. Any scheduled recording will occur when the digital receiver is in Power-Save
mode. Between 1:00 a.m. and 6:00 a.m. daily, your digital receiver automatically
enters Power Save mode unless you press a key on the remote or a key on the digital receiver front panel at least once every two hours. In Power Save mode, the
digital receiver is powered down, but all scheduled recordings still occur. When
the digital receiver enters Power Save mode, your TV displays a black screen.
Also, the digital receiver turns on all of your Parental Controls whenever you power down the digital receiver.

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At 1:00 a.m., the inactivity clock begins. If you do not press a remote button or front panel key between 1:00 a.m. and 1:10 a.m., the digital receiver displays a 5-minute warning banner, indicating that the digital receiver is about to enter Power Save mode:

• To allow the digital receiver to enter Power Save mode, do nothing when the
  warning banner appears. The digital receiver automatically powers down. After your digital receiver powers down, you must press [ CABLE ] and then [ POWER ] on your remote, or press the Power button on the front panel of your digital receiver, to start watching TV again.
• To prevent the digital receiver from entering Power Save mode, simply press any button on your remote or any button on the front panel of the digital receiver when the warning banner appears. The digital receiver does not attempt to enter Power Save mode again until another 2 hours of inactivity have passed.

I watched two 30-minute programs on the same channel, but when I pressed [ RECORD ], the DVR recorded only the most recent program. Why didn’t it record both programs since it buffered both programs?

It recorded the most recent program because it was the live program at the time that you pressed [ RECORD ]. The DVR does buffer all programs on a channel for up to 1 hour. However, when you are watching live programming, the DVR assumes that you want to record a specific program, not a specific channel. For that reason, the DVR records only the program that is currently being broadcast at the time that you press [ RECORD ].

For example, let’s say that you tune to a channel for 45 minutes and during that time watch a 30-minute “My Name Is Earl” episode, and then you watch the first 15 minutes of “The Office.” You can rewind to the beginning of “My Name Is Earl,” but if you press [ RECORD ], the DVR records only “The Office” because that is the live program at the time you pressed [ RECORD ].

Why did the DVR record only part of a program?

If the beginning of the program is missing, you may have started recording the program after it began. For an explanation of how live TV is recorded, see page 19.

If the end of the program is missing, the DVR may have reached its storage capacity, the program may have continued past its scheduled time, or you may have manually stopped the recording.

If there is a chance that the program you are recording may continue past its scheduled time, you can allow for this uncertainty by extending the stop time on the Confirm Recording screen.

To determine why the entire program was not recorded, display the Recorded List
screen and select the program in question. The Information area in the upper left of the Recorded List screen indicates one of the following reasons:

• User stopped recording early.
• Reached storage capacity.

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If the DVR has reached its storage capacity, you must make space to record other
programs. To make more space on the DVR:

1. Erase recordings that you no longer want, or copy recordings you want to keep to a VCR tape and then erase them from the DVR. For details, see “Erase a Program” on page 22 or “Copy a Recording to a VCR Tape” on page 25.
2. Turn Auto Erase on. Your oldest recordings are erased automatically if space is needed. For details, see “Automatically Erasing Oldest Recordings” on page 24. If a show starts at 7:58 rather than 8:00, the start time for that program can be modified in record LIST.

Questions About Watching, Recording and Playing Back HD Programs

Are local TV stations broadcasting in high-definition (HD)?

Many local TV stations are transmitting digital signals. However, transmitting a digital signal does not mean transmitting an HD signal. Most stations, however, that are broadcasting in digital are offering HD programs from their parent stations, such as CBS, ABC, NBC, Fox, TNT or PBS.

What are the differences between standard-definition TVs (SDTV) and high-definition TVs (HDTV)?

• HDTVs can be 1/3 wider than traditional TVs, although some HDTVs have a traditional (4:3 aspect ratio) setting.
• HDTVs use a much finer resolution to create the TV picture — 1125 lines for HD as compared with 525 lines used in an SDTV. This means that the resolution for HDTVs can be up to 1920 x 1080 pixels as compared with 720 x 480 for SDTVs.
• In the United States, high-definition is always broadcast with digital signals.
  Standard-definition is currently broadcast in both digital and analog. (However, highdefinition and digital standard-definition do not use the same digital signal.)
• Generally, all HD-ready monitors or integrated HDTV sets are capable of
  supporting a standard-definition 480i or 480p signal. Not all HDTV monitors support both 720p and 1080i high-definition signals. For instance, some plasma displays support only 720p.

I have a wide-screen HDTV and am tuned to a channel that is listed as an HD channel, but the picture is not displayed in a wide-screen format. What’s wrong?

The program may not be an HD program. Not all stations broadcast HD programs. Because non-HD programs do not use a wide format, the picture does not fill the width of the screen. To fill the space, the digital receiver automatically places bars on the sides of non-HD programs. You can change this display to one that removes the bars and fills the screen with the picture.

33

I’m concerned about burn in. Can I remove the bars that display when watching certain programs on my HDTV?

Yes. You can remove the bars and enlarge or stretch the picture to fill the screen. If you have a standard-screen HDTV, you might try removing the bars by displaying the program in a different picture format.

Burn in or “ghosting” occurs when an image is displayed on a TV for an extended
period of time. Through time, the image becomes permanently burned into the screen, leaving a faint image of it on the screen. Some kinds of HDTVs are more susceptible to burn in than others. For other ways to reduce burn in, refer to the user’s guide that came with your HDTV.

34

Index

B
Block channels, with parental control. . . . 16
Blocked program, how to watch parental control. . . . . . 17
Burn in, using DVR. . . . . . . . . . . . . . . . . 34

C
Channel banner, with parental control. . . 16
Controlling live TV, using DVR. . . . . . . . . 19
Copy recording to a VCR tape, using DVR. . . . . . . 25

D
Digital receiver, TV — see TV digital receiver
Digital Video Recorder (DVR)
burn in. . . . . . . . . . . . . . . . . . . . . . . . 34
controlling live TV. . . . . . . . . . . . . . . . 19
copy recording to a VCR tape. . . . . . . 25
erase a program. . . . . . . . . . . . . . . . . 22
fast-forward. . . . . . . . . . . . . . . . . 19, 30
graphics, removing. . . . . . . . . . . . . . . 29
HD/DVR receiver with an HDTV. . . 25, 33
how to. . . . . . . . . . . . . . . . . . . . . . . . 19
installing. . . . . . . . . . . . . . . . . . . . . . . 29
lose power. . . . . . . . . . . . . . . . . . . . . 29
managing recording space. . . . . . . . . 23
managing saved programs. . . . . . . . . 22
managing scheduled recordings. . . . . . 23
moving. . . . . . . . . . . . . . . . . . . . . . . . 29
pause programs. . . . . . . . . . . . . . 19, 30
picture formats for High-Definition TVs. . 26
Picture-In-Picture (PIP), using. . . . . . . . . 24
playing programs. . . . . . . . . . . . . 19, 30
power save mode. . . . . . . . . . . . . 25, 31
recording programs. . . . . . . . . . . . 19, 30
rewind programs. . . . . . . . . . . . . . 19, 30
status bar, using. . . . . . . . . . . . . . . . . . 21
two programs at once. . . . . . . . . . . . . 30
viewing recorded programs. . . . . . . . . 21
watching programs. . . . . . . . . . . . . . . 20
DVR remote control, use of. . . . . . . . . . . . 19

E
Erase a program, using DVR. . . . . . . . . . 22
F
Fast-forward, using DVR. . . . . . . . . . 19, 30
Frequently asked questions. . . . . . . . . . . . 29
G
Graphics, removing, using DVR. . . . . . . . 29
H
HD/DVR receiver with an HDTV,
using DVR. . . . . . . . . . . . . . . . . . . 25, 33
How to, using DVR. . . . . . . . . . . . . . . . . 19
I
iNDEMAND
about. . . . . . . . . . . . . . . . . . . . . . . . . 27
recording. . . . . . . . . . . . . . . . . . . . . . 20
schedule future recording. . . . . . . . . . . 21
Installing, DVR. . . . . . . . . . . . . . . . . . . . . 29
Interactive Program Guide or IPG
browse by channel. . . . . . . . . . . . . . . 14
browse by date. . . . . . . . . . . . . . . . . . 15
browse by event. . . . . . . . . . . . . . . . . 15
browse by program. . . . . . . . . . . . . . . 15
browse by show. . . . . . . . . . . . . . . . . 15
browse by theme. . . . . . . . . . . . . . . . . 14
browse by time. . . . . . . . . . . . . . . . . . 14
L
Lose power, using DVR. . . . . . . . . . . . . . . 29

35

Index

M
Managing recording space,
using DVR. . . . . . . . . . . . . . . . . . . . . . 23
Managing saved programs,
using DVR. . . . . . . . . . . . . . . . . . . . . . 22
Managing scheduled recordings,
using DVR. . . . . . . . . . . . . . . . . . . . . . 23
Moving the DVR. . . . . . . . . . . . . . . . . . . 29
Music Choice Performance
Rights Guidelines. . . . . . . . . . . . . . . . . 18
O
On/off, parental control. . . . . . . . . . . . . .17
P
Parental control
block channels. . . . . . . . . . . . . . . . . . . 16
blocked program, how to watch. . . . . . 17
channel banner. . . . . . . . . . . . . . . . . . 16
PIN, changing. . . . . . . . . . . . . . . . . . . 16
turn on/off. . . . . . . . . . . . . . . . . . . . . 17
Pay-Per-View — see iNDEMAND
Pause programs, using DVR. . . . . . . . 19, 30
Picture formats for High-Definition TVs,
using DVR. . . . . . . . . . . . . . . . . . . . . . 26
Picture-In-Picture (PIP), using DVR. . . . . . . 24
PIN, changing parental control. . . . . . . . . 16
Playing programs, using DVR. . . . . . . 19, 30
Power save mode, using DVR. . . . . . . 25, 30
PPV — see iNDEMAND
R
Recording programs, using DVR. . . . . 19, 30
Remote control
DVR. . . . . . . . . . . . . . . . . . . . . . . . . . 19
universal. . . . . . . . . . . . . . . . . . . . . . . 13
Rewind programs, using DVR. . . . . . . 19, 30
S
Status bar, using DVR. . . . . . . . . . . . . . . 21
T
Troubleshooting. . . . . . . . . . . . . . . . . . . . 27
TV digital receiver
audio/video diagrams. . . . . . . . . . . . . 10
connection diagrams. . . . . . . . . . . . . . . 8
operation of. . . . . . . . . . . . . . . . . . . . . 5
Viewing recorded programs,
using DVR. . . . . . . . . . . . . . . . . . . . . . 21
U
Universal Remote Control. . . . . . . . . . . . . 13
V
W
Watching programs, using DVR. . . . . . . . 20

36

www.cox.com

Available only to commercial customers. Services and features not available in all areas. Not all services available for public viewing and pricing may vary. Cox Basic service required for local HD channels, and Cox Digital Cable required for premium HD channels and DVR. Paid subscription to Digital HBO, Starz or Showtime required for HBO HD, Starz HD, or Showtime HD, respectively. HDTV set and an HD/DVR receiver or CableCard required. Monthly DVR service fee per DVR box applies. Available DVR recording space varies based on type of programming recorded. On Demand and MusicChoice Channels cannot be recorded. Installation charges may apply. Number of digital outlets may be limited. All programming and pricing are subject to change. Names of programming services, features, and/or programmers are the property of their respective owners. Other restrictions may apply. Services provided by Cox Business, a division of CoxCom, Inc. ©2010 Cox Communications, Inc. All rights reserved.

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