Loading manuals...

Cox Choosing the Right Cable Modem or Gateway Manual

Cox Choosing the Right Cable Modem or Gateway Manual Image


Before You Begin

Panoramic Wifi from Cox provides your household with a gateway and gives you access to our Smart Wifi features including the Panoramic Wifi app, web portal, and Pods. All Panoramic Wifi Gateways are compatible with Cox Voice. If you choose to bring your own modem or gateway, then review the following information before you select a modem or gateway to use with your Cox Internet package.

  • Speeds are not guaranteed and may vary based on individual circumstances, including your home configuration, the modem capabilities, and other factors.
  • We recommend using a DOCSIS 3.1 cable modem with integrated WiFi capabilities, also known as a gateway, that is capable of broadcasting dual band 802.11-AC WiFi or higher, for all Cox Internet packages.
  • Combination Internet and Telephone modems purchased or received in new or used condition from third-party retailers are not certified for use with the Cox network.
  • If you did not purchase your modem new from a third-party retailer but instead purchased or received it in used condition, then it is possible the modem cannot be used with your Cox Internet service. Contact us to determine if the modem can be activated on your account.
  • It is important to make sure the modem you select is certified for use with the Cox network. Before you make a decision, review Cox Certified Cable Modems.
  • Only modems and gateways purchased or rented directly from Cox are supported by Cox Customer Support. If you obtain your modem or gateway from a non-Cox vendor, then support for connected devices and technological assistance is not included with your Internet service. You may subscribe to Cox Complete Care to receive support for your non-Cox modem or gateway and connected devices.
  • Cox does not promote or endorse any particular third-party modem, gateway, or manufacturer.

DOCSIS Requirements

Use the table below to help you make the right modem choice based on your Cox Internet package.

Note: Cox highly recommends using a DOCSIS 3.1 modem or gateway for an optimal internet experience.

Cox Internet Package DOCSIS Compatibility
  • Starter
  • Essential
  • Preferred 150
  • DOCSIS 3.1
  • DOCSIS 3.0 with 8×4, 16×4, 24×8, or 32×8 channel bonding
Ultimate Classic DOCSIS 3.1
Ultimate 500
  • DOCSIS 3.1
  • DOCSIS 3.0 with 24×8 or 32×8 channel bonding
Gigablast DOCSIS 3.1

If you’re planning to set up WiFi at home, then visit www.cox.com/wifisupport to learn more.

Modem Lifecycle Policy

Review the following guidelines for legacy modems still in use in some households, and what the requirements are for our new Cox Internet customers.

If you… Then…
Use a DOCSIS 2.0 modem
  • We strongly recommend that you upgrade to a DOCSIS 3.1 modem or gateway for optimal internet performance and to be able to make changes to your account.
  • Visit www.cox.com/upgrademymodem to learn more.
Use a DOCSIS 3.0 modem or gateway with 4×4, 8×4, or 16×4 channel bonding
Are a new Cox Internet customer If you choose to purchase your own modem in third-party retail, Cox highly recommends a DOCSIS 3.1 modem or gateway for an optimal internet experience.

DOCSIS Technology

All cable modems use a standard for hardware and software called Data Over Cable Service Interface Specification (DOCSIS). The maximum internet speeds you can achieve depends upon both the DOCSIS version of your modem and the Cox Internet package to which you subscribe.

  • If you have an older modem, then you can improve your internet experience by upgrading to a new one. When selecting a modem, consider current and future speeds, your home configuration, and the number of users and devices in your household.
  • Cox makes significant investments in its network to enable Cox to periodically upgrade our Internet packages to give you a better internet experience. DOCSIS 3.1 modems provide you with the best experience and allow Cox to operate a more efficient network.

More Manuals From Cox