Nintendo Switch Pro Controller Troubleshooting Guide

Nintendo Switch Pro Controller Power Issues

Applies to: Nintendo Switch

Description:
The Nintendo Switch Pro Controller does not power on, cannot be charged, or the battery charge does not last very long.

Additional Information:

• The Nintendo Switch Pro Controller takes approximately 6 hours to fully charge.
• When fully charged, the battery duration for the Nintendo Switch Pro Controller can last approximately 40 hours. This can be shorter depending on the software application and functions being used.

What to Do:

1. Reset the AC adapter by leaving it unplugged from both ends for at least 30 seconds.
   • While performing this step, verify you are using the Nintendo Switch AC adapter (model No. HAC-002) and check for any cuts, kinks, frayed cables, etc.
     
   • If any damage is found, or if a different charger is being used, replacing it with the correct accessory may resolve the problem.
     You can purchase the Nintendo Switch AC adapter from our .
2. Connect the Nintendo Switch AC adapter directly to the Pro Controller and to a wall outlet.
   
   • While charging, the on the Pro Controller will remain lit. (Once the battery charge is complete, the will power off.)

Control Sticks Are Not Responding Correctly on Nintendo Switch Pro Controller

Applies to: Nintendo Switch

Description:
The control sticks on the Nintendo Switch Pro Controller do not respond or respond incorrectly.

What to Do:

1. Ensure your Nintendo Switch console has the latest .
2. Verify that the Nintendo Switch Pro Controller has power and that it is paired to the console.
   • While in the press any button on the Pro Controller.
     • If one or more of the on the controller blink and remain lit, the controller is already paired to the console.
     • If the momentarily light up in a sequence and then shut off, the Pro Controller will need to be to the console.
     • If none of the light up, the Pro Controller is out of power and will need to be .
3. Once it is paired to the console, .
   • If the control sticks do not respond correctly or if the calibration fails, reset the Pro Controller by pressing the once. Then press any other button to power on the controller again.
4. If the calibration was successful but the control sticks are not responding with a particular game or application, it is possible that the Pro Controller is not compatible with that software. Check the software manual or game packaging.
   • If the software is compatible with the Pro Controller, but the control sticks are not responding or are responding incorrectly, try the following:
     • Decrease the distance between the Pro Controller and the console.
     • To minimize wireless interference, ensure that the console is not placed behind a TV, under a metal object, or within three to four feet of other wireless devices, such as wireless speakers, cordless phones, etc.
   • If the issue persists, try testing the Pro Controller using a different compatible game or software.

Situation Not Resolved:
If the control sticks are not responding with a different compatible software, or if another compatible software is unavailable, the Nintendo Switch Pro Controller will need to be repaired.

How to Pair the Nintendo Switch Pro Controller

Applies to: Nintendo Switch

Step by step instructions for pairing the Pro Controller to the Nintendo Switch console.

Additional Information:

• Once paired, the player LED(s) corresponding to the controller number will remain lit.
• Up to eight wireless controllers can be paired to the Nintendo Switch console. However, the maximum number of controllers that can be connected will vary depending on the type of controllers and features that are used.

Important:
The console must be powered on. It is not possible to pair a controller while the console is powered off or in sleep mode.

Complete These Steps:
The Pro Controller can be paired to the Nintendo Switch console in the following ways:

• USB Connection Pairing.

1. Place the Nintendo Switch console in the dock.
2. Connect the Pro Controller to the dock with the included USB cable (model No. HAC-010).

• Button Pairing or Wireless Pairing.
  From the HOME Menu, select “Controllers,” then “Change Grip and Order.” While the following screen is displayed, press and hold down the for at least one second on the Pro Controller you wish to pair

Nintendo Switch Pro Controller Buttons Are Not Responding or Respond Incorrectly

Applies to: Nintendo Switch

Description:
The buttons on the Nintendo Switch Pro Controller do not respond or respond incorrectly.

Important:
If the unresponsive button issue is specifically for the +Control Pad, .

What to Do:

1. Ensure your Nintendo Switch console has the latest .
2. Verify that the Nintendo Switch Pro Controller has power and that it is synced to the console.
   • While in the HOME Menu press any button on the Pro Controller
     • If one or more of the player LEDs on the controller blink and then remain lit, the controller is paired to the console.
     • If the player LEDs momentarily light up in a sequence and then shut off, to the console.
   • If none of the player LEDs light up, the Pro Controller is out of power and will .
3. Once the controller is paired to the console, .
4. Reset the Pro Controller by pressing the once, then press any other button to wake it up again.
5. on the Pro Controller.
   • If the button test fails, skip to Situation Not Resolved.
6. Test the Pro Controller buttons using a compatible game or application.
   • If the button test was successful but the buttons are not responding with a particular game or application, try the following:
     • Check the software manual or game packaging to ensure compatibility with the Pro Controller.
     • Decrease the distance between the Pro Controller and the console.
     • To minimize wireless interference, ensure that the console is not placed behind a TV, under a metal object, or within three to four feet of other wireless devices, such as wireless speakers, cordless phones, etc.
     • Test the Pro Controller buttons with a different compatible game or software.
     • If possible, test the Pro Controller on a different console

Situation Not Resolved:

• If the issue occurs on occasion, continue using the Pro Controller for a few weeks to see if it affects your gameplay
• If the button test fails, or if the issue becomes so severe that it impacts your ability to play a game or use the controller, then we are happy to inspect the Nintendo Switch Pro Controller, and repair or replace it if necessary.

Pro Controller Motion Controls Are Not Responding Correctly or Cannot Be Calibrated

Applies to: Nintendo Switch

Description:

• The motion controls on the Nintendo Switch Pro Controller such as tilt or shake are not responding correctly.
• You are unable to calibrate the motion controls on the Pro Controller.

Additional Information:
This article refers to motion controls such as tilt or shake. If a different component of the Pro Controller is not responding correctly, such as or , select the appropriate knowledge article.

What to Do:

1. Ensure your console has the latest .
2. Ensure the Pro Controller is to the console and that the battery is .
3. Once the Pro Controller is paired, reset the controller by pressing the once. Then press any other button on the Pro Controller to power it on again.
4. Ensure that nothing is covering the Pro Controller such as protective covers or skins, then .
5. Ensure that the software or application you are using is compatible with the Pro Controller and that it supports motion controls.
   • Some games such as Mario Kart 8 Deluxe require .

Situation Not Resolved:
If the calibration fails or if the motion controls are not responding with any supported software, the Nintendo Switch Pro Controller will need to be repaired.

Nintendo Switch™
Nintendo Switch™ Lite

Important Information

Nintendo may change product specifications and update this information from time to time. The latest version of the Important Information document is available at http://docs.nintendo-europe.com (This service may not be available in some countries.)

Using this Console 

TV mode (not applicable to Nintendo Switch Lite)

Tabletop mode (not applicable to Nintendo Switch Lite)
Inserting a microSD card

PLEASE NOTE

In this document, the terms “Nintendo Switch”, “console” and “Nintendo Switch console” also refer to the Nintendo Switch Lite system, unless otherwise stated. Any references to the Joy-ConTM controllers, to multiple batteries and to the vibration feature do not apply to the Nintendo Switch Lite system.

Health and Safety Information

Please read and observe the health and safety information. Failure to do so could result in injury or damage. Adults should supervise the use of this product by children.

WARNING ­ Seizures

• Some people (about 1 in 4000) may have seizures or blackouts triggered by light flashes or patterns, and this may occur while they are watching TV or playing video games, even if they have never had a seizure before. Anyone who has ever experienced seizures, loss of awareness or any other symptom linked to an epileptic condition should consult a doctor before playing video games.
• Stop playing and consult a doctor if you have any unusual symptoms, such as: convulsions, eye or muscle twitching, loss of awareness, altered vision, involuntary movements, or disorientation.
• To reduce the likelihood of a seizure when playing video games:
  • Do not play if you are tired or need sleep.
  • Play in a well-lit room.
  • Take a break of 10 to 15 minutes every hour.

WARNING ­ Eye Strain, Motion Sickness and Repetitive Motion Injuries

• Avoid excessively long play sessions.
• Take a break of 10 to 15 minutes every hour, even if you don’t think you need it.
• Stop playing if you experience any of these symptoms:
  • If your eyes become tired or sore while playing, or if you feel dizzy, nauseated or tired;
  • If your hands, wrists, or arms become tired or sore while playing, or if you feel tingling, numbness, burning or stiffness or other discomfort.
  If any of these symptoms persist, consult a doctor.

WARNING ­ Pregnancy and Medical Conditions

• Consult a doctor before playing games that may require physical activity if:
• You are pregnant;
• You suffer from heart, respiratory, back, joint or orthopedic problems;
• You have high blood pressure;
• Your doctor has instructed you to restrict your physical activity;
• ou have any other medical condition that may be aggravated by physical activity.

WARNING ­ Batteries

• Stop using if a battery is leaking. If battery fluid comes into contact with your eyes, immediately rinse your eyes with plenty of water and consult a doctor. If any fluid leaks on your hands, wash them thoroughly with water. Carefully wipe the fluid from the exterior of the device with a cloth.
• The console and Joy-Con controllers each contain a rechargeable lithium-ion battery. Do not replace the batteries yourself. The batteries must be removed and replaced by a qualified professional. Please contact Nintendo Customer Support for more information.

WARNING ­ Electrical Safety

• Observe the following precautions when using the AC adapter:
  • Use only the AC adapter (HAC-002) to charge the console.
  • Connect the AC adapter to the correct voltage (AC 100 – 240V).
  • Do not use voltage transformers or plugs that deliver reduced amounts of electricity.
  • The AC adapter should be plugged into a nearby, easily accessible socket.
  • The AC adapter is for indoor use only.
  • f you hear a strange noise, see smoke or smell something strange, unplug the AC adapter from the socket and contact Nintendo Customer Support.
• Do not expose devices to fire, microwaves, high temperatures or direct sunlight.
• Do not let devices come into contact with liquid and do not use them with wet or oily hands. If liquid gets inside, stop using and contact Nintendo Customer Support.
• Do not expose devices to excessive force.
• Do not pull on cables and do not twist them too tightly.
• Do not touch device connectors with your fingers or metal objects.
• Do not touch the AC adapter or connected devices while charging during a thunderstorm. Use only compatible accessories that have been approved for use in your country.
• Do not disassemble or try to repair devices.
  If devices are damaged, stop using them and contact Nintendo Customer Support. Do not touch damaged areas. Avoid contact with any leaking fluid.

WARNING ­ General

• Keep this console, its accessories and packaging materials away from young children and pets. Small parts such as game cards, microSD cards and packaging items may be accidentally ingested. The cables can coil around the neck.
• Do not use this console within 15 centimetres of a cardiac pacemaker while using wireless communication. If you have a pacemaker or other implanted medical device, first consult a doctor.
• Wireless communication may not be allowed in certain places such as aeroplanes or hospitals. Please follow respective regulations.
• Do not use headphones to listen at high volume levels for long periods due to high sound pressure and hearing damage risk. Keep the volume at a level at which you can hear your surroundings. Consult a doctor if you experience symptoms such as buzzing in your ears.
• Stop playing if you are holding the console or the controllers while charging and they become too hot, as this may lead to skin burns.
• Persons who have an injury or disorder involving their fingers, hands or arms should not use the vibration feature.

CAREFUL USAGE

• Do not place the console in humid areas or areas where the temperature can suddenly change. If condensation forms, turn the power off and wait until the water droplets have evaporated.
• Do not use in dusty or smoky areas.
• Do not cover the console’s air intakes or vents while playing to avoid overheating.
• If devices become dirty, wipe them with a soft, dry cloth. Avoid using alcohol, thinner or other solvents.
• Be aware of your surroundings while playing.
• Make sure to charge the built-in batteries at least once every six months. If the batteries are not used for an extended period of time, it may become impossible to charge them.
  

Please make sure you read the Health and Safety Information page on the Nintendo Switch console once it has been set up. You can access this information from SUPPORT in (System Settings) on the HOME Menu.

IMPORTANT INFORMATION FOR PARENTS

Parental Controls
Nintendo Switch offers a variety of exciting features. However, as a parent, you might want to restrict certain things which you deem unsuitable for children. We have prepared special steps to enable you to make Nintendo Switch safe for your family.
Nintendo Switch Parental Controls are available on the console itself and can also be controlled by an app on your smart device. During the initial setup of your console, you can select how you would like to set Parental Controls. Follow the on-screen instructions to finish setting Parental Controls.

On the console itself, you can use a PIN to set and change your desired Parental Controls settings. Your PIN can also be used to temporarily disable Parental Controls if you should wish to do so. You can also change your settings at any time ­ even when you are away from home ­ using the dedicated app.

Purchase Restrictions in Nintendo eShop
In order to restrict Nintendo eShop purchases, you must associate your child’s Nintendo Account with your Nintendo Account. Access your Nintendo Account on a smart device or PC to create an account for your child or associate an existing account with yours and set restrictions as you deem appropriate in the Nintendo Account settings.
https://accounts.nintendo.com

Using the Joy-Con Controllers (not applicable to Nintendo Switch Lite)
Charge and pair controllers before using them for the first time. You can charge and pair controllers by attaching them directly to the console or using the Joy-Con charging grip (HAC-012) (sold separately). To charge the controllers fully when they are attached to the console, ensure that the console is charging at the same time.

When playing with a Joy-Con detached from the console, make sure to use a Joy-Con strap accessory. To attach a Joy-Con strap accessory, match the + or ­ Button on the controller with the same symbol on the accessory. Slide the Joy-Con strap accessory onto the controller and lock it using the slide lock. Then, put on and tighten the wrist strap. Hold the controller securely and do not let go of it. Allow adequate room around you during gameplay. When you are done playing, release the slide lock before detaching the accessory from the Joy-Con. When attaching a Joy-Con to the console or attaching a Joy-Con strap accessory, make sure that you orientate the Joy-Con correctly and slide it into place until you hear a clicking sound.
Activating and Deactivating Wireless Internet Connection
To activate wireless internet connection, go to INTERNET in (System Settings) on the HOME Menu and proceed to set up a connection. To deactivate wireless internet connection in handheld mode, hold down the HOME Button to enter Quick Settings, then set Flight Mode to On. Alternatively, in handheld mode, start (System Settings) from the HOME Menu, then set Flight Mode to On.

Disposal of this Product
Do not dispose of this product or built-in batteries in household waste. For details see http://docs.nintendo-europe.com The battery should be removed by a qualified professional. Visit https://battery.nintendo-europe.com for more information.

Warranty Information

To find out how to receive warranty information, see support.nintendo.com

For more information about Nintendo Switch, please visit the Nintendo Support website. Weitere Informationen zu deiner Nintendo Switch-Konsole erhältst du auf der Website support.nintendo.com

Manufacturer: Nintendo Co., Ltd., Kyoto 601-8501, Japan
EU authorised representative & importer: Nintendo of Europe GmbH, Goldsteinstrasse 235, 60528 Frankfurt, Germany
MXAS-HAD-S-EUR-WWW6