Polycom® VVX® 400, 401, 410, 411 Business Media Phones

A color midrange business media phone for today’s office workers and call attendants delivering crystal clear communications

The Polycom® VVX® 400 Series are expandable color business media phones that deliver crystal clear communications, enhanced collaboration and personal productivity.

Simplicity and ease of use

The VVX 400 Series brings high-quality, cost-effective solutions to front-line staff handling a moderate volume of calls through advanced unified communications (UC) telephony features. The intuitive color user interface of the VVX 400 Series makes navigation easy and requires minimal training.

Unsurpassed voice quality and clarity

The VVX 400 Series delivers breakthrough Polycom® HD Voice™ quality for lifelike conversations while minimizing fatigue, making calls more efficient and productive.

Maximize productivity

Give your front-line staff the best experience with this high-quality, 12-line color business media phone. The VVX 400 Series improves personal productivity by complementing the workplace applications on the computer. Users can view and manage their Microsoft Exchange Calendars, receive meeting reminders and alerts, access the corporate directory and instant messaging/presence status right on their phone display, even while waiting for their PC to boot. They can also extend their PC’s desktop to include the VVX 400 Series screen for mouse/keyboard navigation and interaction.

Best-in-class deployment and administration

The VVX 400 Series is easy to deploy and simple to manage. Using an enterprise-grade, Web-based configuration method allows administrators to easily provision and maintain even a large number of phones throughout the entire organization.

Customizable and expandable

The VVX 400 Series provides personalized information at a glance, through built-in Web applications and custom backgrounds. The VVX 400 Series also comes ready for future expansion modules as your users’ needs and business grows.

Market-leading open standards interoperability

Designed for enhanced interoperability, the VVX 400 Series leverages and complements the other existing IT investments in your business. With the broadest call server interoperability in the industry, the Polycom VVX 400 Series midrange business media phone can become the flexible and future-proof foundation for any organization’s UC strategy.

Benefits

• Improve productivity for office staff and knowledge workers via an intuitive larger, color display and easy-to-use line appearances
• Make more efficient and productive calls with the unparalleled voice clarity of Polycom® HD Voice™
• Reduce deployment and maintenance costs—the Polycom Zero Touch Provisioning and Web-based configuration tool makes the VVX 400 Series simple to deploy, and easy to administer, upgrade and maintain
• Leverage previous IT infrastructure investments—deploy VVX 400 Series business media phones on your existing network without needing to upgrade your call control platform
• Easily integrate with third-party UC and productivity applications for broad, standards-based, open APIs

Polycom VVX 400 Series specifications

User interface features

• Backlit 3.5 in color LCD (320 x 240) resolution
• Voicemail support¹
• WebKit-based browser
• Adjustable base height
• Single USB port (2.0 compliant) for media and storage applications (only on VVX 401 and VVX 411)
• Unicode UTF-8 character support. Multilingual user interface including Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish and Swedish

Audio features

• Polycom® HD Voice™ technology delivers lifelike voice quality for each audio path-handset, the hands-free speakerphone and the optional headset²
• Polycom® Acoustic Clarity™ technology. Providing full-duplex conversations, acoustic echo cancellation and background noise suppression – Type 1 compliant (IEEE 1329 full duplex)
• Frequency response – 150 Hz – 7 kHz for handset, optional headset and handsfree speakerphone modes
• Codecs: G.711 (A-law and μ-law), G.729AB, G.722.1, iLBC
• Individual volume settings with visual feedback for each audio path
• Voice activity detection
• Comfort noise generation
• DTMF tone generation (RFC 2833 and in-band)
• Low-delay audio packet transmission
• Adaptive jitter buffers
• Packet loss concealment

Headset and handset compatibility

• Dedicated RJ-9 headset port
• Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
• Compliant with ADA Section 508 Subpart B 1194.23 (all)
• Hearing aid compatible handset for magnetic coupling to hearing aids
• Compatible with commercially available TTY adapter equipment

Call handling features¹

• 12 lines (programmable line keys)
• Shared call/bridged line appearance
• Busy lamp field
• Flexible line appearance (1 or more line keys can be assigned for each line extension)
• Supports compatible USB headsets
• Call timer and call waiting
• Call transfer, hold, divert (forward), pickup
• Called, calling, connected party information
• Local 3-way audio conferencing
• 1-touch speed dial, redial
• Remote missed call notification
• Do not disturb function
• Electronic hook switch capable
• Local configurable digit map/dial plan

Open application platform

• WebKit-enabled full browser that supports HTML5, CSS, SSL security and JavaScript
• Supports Polycom Apps SDK and API for third-party business and personal applications
• Bundled with Polycom UC Software:
  • Corporate directory access using LDAP
  • Visual conference management
  • Local voice call recording on USB flash drive

Network and provisioning

• SIP protocol support
• SDP
• IETF SIP (RFC 3261 and companion RFCs)
• Manual or dynamic host configuration protocol (DHCP) network setup
• Time and date synchronization using SNTP
• FTP/TFTP/HTTP/HTTPS server-based central provisioning for mass deployments
• Provisioning and call server redundancy supported¹
• QoS Support – IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, and DHCP
• VLAN-CDP, DHCP VLAN discovery, LLDP-MED for VLAN discovery
• Network address translation support for static configuration and “keep-alive” SIP signaling
• RTCP and RTP support
• Event logging
• Syslog
• Hardware diagnostics
• Status and statistics reporting
• IPv4
• TCP
• UDP
• DNS-SRV

Security

• 802.1X authentication and EAPOL
• Media encryption via SRTP
• Transport layer security
• Encrypted configuration files
• Digest authentication
• Password login
• Support for URL syntax with password for boot server address
• HTTPS secure provisioning
• Support for signed software executables

Power

• Built-in auto-sensing IEEE802.3af Power over Ethernet (PoE Class 2 on VVX 400/410; PoE Class 3 on VVX 401/411)
• Energy-saving after-hours mode
• External universal AC adapter (optional), 48VDC 0.3A

Approvals

• FCC Part 15 (CFR 47) Class B
• ICES-003 Class B
• EN55022 Class B
• CISPR22 Class B
• VCCI Class B
• EN55024
• EN61000-3-2; EN61000-3-3
• NZ Telepermit
• Korea KC³
• UAE TRA⁴
• Russia CU⁴
• Brazil ANATEL⁴
• Australia RCM
• ROHS compliant

Safety

• UL 60950-1
• CE Mark
• CAN/CSA C22.2 No. 60950-1
• EN 60950-1
• IEC 60950-1
• AS/NZS 60950-1
• ICASA
• CITC

Operating conditions

• Temperature: 0 to 40°C (+32 to 104°F)
• Relative humidity: 5% to 95%, noncondensing

Storage temperature

• -40 to +70°C (-40 to +160°F)

Polycom VVX 400 comes with:

• VVX 400 console
• Handset with handset cord
• Network (LAN) cable – CAT-5E
• Quick start guide
  • A ferrite clamp is included in the box
  • Open source OFFER is included in the box

Size

• 7.5 x 6 x 7 in (19 x 15 x 18 cm) (W x H x D) Part Numbers
• 2200-48400-025 – VVX 401 WW PoE
• 2200-48450-025 – VVX 411 WW PoE
• 2200-46157-025 – VVX 400 WW PoE
• 2200-46162-025 – VVX 410 WW PoE
• 2200-46157-019 – VVX 400 Skype for Business, POE
• 2200-46162-019 – VVX 410 Skype for Business, POE

Weight

• 2.0 lbs (0.9 kg)

Unit box dimensions

• 11.46 x 7.9 x 3.82 in (29.1 x 20 x 9.7 cm)
• 3.1 lbs (1.4 kg)

Master carton quantity

• 10

Country of origin

• China

Warranty

• 1 year

1. Most software-enabled features and capabilities must be supported by the server. Please contact your IP PBX/softswitch vendor or service provider for a list of supported features.
2. To enjoy all the benefits of Polycom HD Voice when using the phone in the headset mode, you must use a wideband headset.
3. Planned future compliance
4. Planned future compliance for VVX 410/411
5. Distinctive incoming call treatment/ call waiting
6. Two-port IEEE802.3 Ethernet Switch:

• • 10/100Base-TX (VVX 400/401)
  • 10/100/1000Base-Tx (VVX 410/411)
  • Conforms to IEEE802.3-2002 (Clause 28) for Link Partner Auto-Negotiation
  • Conforms to IEEE802.3-2005 (Clause 40) for Physical Media Attachment

Polycom VVX 300/400 Series Business Media Phones Datasheet

Note: For more information on your Polycom VVX 300 series and VVX 400 series business media phones, see user documentation, including Quick User Guides and User Guides, on your phone’s Support page on Polycom Voice Support:
http://support.polycom.com/PolycomService/support/us/support/voice/business_media_p
hones/

Package Contents

Optional Accessories

For more information, contact your reseller.

Features

Connect Cables

Connect Stand*

Fully insert the stand into one of the slots on the back of the phone. The slot you choose determines the angle of the phone.

*For wall mount installation, an optional accessory is available. For more information, contact your reseller.

Connect Optional Headset

Note: Your phone supports wired headsets, including electronic hookswitch (EHS) headsets.
For connection directions, refer to your headset documentation. Standard headsets typically use the RJ-9, while EHS headsets use the RJ-9 and serial port.

Connect Optional USB Devices

On VVX 401/411 phones, you can attach a USB headset, or a USB flash drive to record calls, use the Digital Picture Frame feature, or to change the background picture on your phone. To learn more, see your phone’s User Guide.

Copyright, Safety Notices

LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product will be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller. Polycom’s sole obligation under this express warranty shall be, at Polycom’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned. Polycom warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.

EXCLUSIONS. Polycom will not be liable under this limited warranty if its testing and
examination disclose that the alleged defect or malfunction in the product does not exist
or results from:

• Failure to follow Polycom’s installation, operation, or maintenance instructions.
• Unauthorized product modification or alteration.
• Unauthorized use of common carrier communication services accessed through the product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under
  Customer’s control; or
• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or
  other hazards.

WARRANTY EXCLUSIVE. IF A POLYCOM PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT
WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW,
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN
LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR
IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT,
ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES
NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
SERVICE AGREEMENTS. Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. SOFTWARE SUPPORT. Polycom will provide support for software running on the Product if all of the following conditions are satisfied:

• The product is under warranty or is covered by a Polycom service contract;
• The product software is the current major version or the next preceding major version
  (software
• Revisions are labeled as “x.y.z,” with the first two digits designating major versions).
• The product software comes with 90-day software warranty, providing for software updates (minor releases/bug fixes). To continue to receive support, purchasing a maintenance contract is the most economical solution.

Requests for software support should be made through the Polycom Reseller from whom the product was purchased.
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM
EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF
INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF
POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

DISCLAIMER. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

GOVERNING LAW. This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability. All rights reserved under International and Pan‐American Copyright Conventions. No part of the contents of this manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. Polycom, the Polycom logo design, and Polycom VVX 300/301, 310/311, 400/401, and 410/411 are trademarks of Polycom, Inc. in the U.S. and various other countries.

COPYRIGHT. All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent of Polycom, Inc. Polycom® and the logo design are registered trademarks and Polycom VVX 300/301, 310/311, 400/401, and 410/411 are trademarks of Polycom, Inc. in the United States, and various countries. Do not remove (or allow any third party to remove) any product identification, copyright or other notices.

SAFETY AND REGULATORY INFORMATION.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interferences received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Hereby, Polycom, Inc. declares that the products in this manual are CE marked and in compliance with all EU directives and regulations that apply to them including: R&TTE Directive 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment.

Operating Ambient Conditions:

• Operating temperature: +32 to 104°F (0 to 40°C)
• Relative humidity: 5% to 95%, non-condensing
• Storage temperature: -40 to +160°F (-40 to +70°C)

Please contact your Polycom Authorized Reseller for assistance.

http://www.polycom.com

1725-48490-001B

Package Contents

SoundStation Duo

Power Interface Module (PIM)

Telephone cable (PSTN)

Quick Start Guide

Network cable (Cat 5)

AC power cord/adapter (May vary by region)

Connect Cables

1. Connect PIM to phone.
2. Connect PIM to telephony infrastructure:

• Telephone cable for PSTN Mode.
• Network cable for SIP Mode.
• Telephone and network cable for dual-mode use.

3. Connect power.

Note: For Power over Ethernet (PoE) operation in SIP mode, you can connect the SoundStation Duo directly to the network using a Cat 5 (or better) Ethernet cable.

Features

Connect Mobile Phone or Computer Calling Cable (Optional)

Connect Extension Microphones (Optional)

SIP Mode

After you connect your phone for SIP use, and your phone starts, you need to minimally configure your phone so it can operate properly. You can conveniently configure the phone using the Polycom Web Configuration Utility.

To set up the phone for SIP use:

1. Launch a web browser from a computer on the same network as your phone.
2. In the address bar of your web browser, enter the IP address of your phone, and then press
   the Enter key. To find your phone’s IP address, press on your phone, and then select Status > Platform > Phone. From the Phone screen, scroll to the IP address.
3. From the Web Configuration Utility login screen, select Admin, and then enter the administrator’s password.

Note: The default password for an administrator is 456.

4. From the Main Menu, select Simple Setup to display the minimum set of options you need to configure, as shown next. Enter the relevant information for your phone, and then click Save.

Your phone will now be registered, and you can place and receive calls. You will know your phone is registered if the Registered icon, , displays on the idle screen, as shown next.

To configure more advanced settings, see the Administrator’s Guide for the Polycom UC Software available from the

PSTN Mode

After you connect your phone for PSTN use and start it for the first time, your phone will automatically prompt you to enter certain information.

To set up the phone for PSTN use:
After your phone starts for the first time, the Select Country screen automatically displays, as shown next. Use the Down Navigation key to select the country your phone operates in, and then press the Select soft key.

After you select the country, the Select Language screen displays, as shown next. Use the Down Navigation key to select the language you want your phone to display, and then press the Select soft key.

After you enter the country and language, your phone updates its settings and displays the idle screen, as shown next.

To configure more advanced settings, see the Administrator’s Guide for the Polycom UC Software available from the

Upgrading Your Phone’s Software

Polycom recommends that you upgrade the software on the phone so it uses the latest version.
To upgrade the phone’s software:

1. Log in to the Web Configuration Utility as an administrator. The default password for an administrator is 456.
2. From the Main Menu, select Utilities, and then select Software Upgrade.
3. From the Software Upgrade screen, choose to look for software from either the Polycom Server or a specified Custom Server.
4. Click Check for Updates to display the available software versions on the specified server.
5. From the drop-down list, select a software version.
6. To install the software, click Install.

Note: If you are unable to upgrade your phone’s software, see your network administrator or the Administrator’s Guide for the Polycom UC Software.

CE Mark R&TTE Directive

End User License, Warranty, and Safety Notices

The software included in this Product (including, without limitation, firmware and all updated thereto, including any software that may be downloaded electronically via the internet or otherwise (the “Software”) is licensed, not sold. Customer shall not reverse compile, disassemble, or otherwise reverse engineer, embed with any other software product, or modify in any manner with respect thereto, the software in whole or in part. LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product will be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller. Polycom’s sole obligation under this express warranty shall be, at Polycom’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned. Polycom warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.

EXCLUSIONS. Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from:

• Failure to follow Polycom’s installation, operation, or maintenance instructions.
• Unauthorized product repair, modification or alteration.
• Unauthorized use of common carrier communication services accessed through the product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or
• Acts of third parties, acts of God, accident, fire, lightning, power surges or outages, or other hazards.

WARRANTY EXCLUSIVE. IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.

SAFETY AND REGULATORY INFORMATION. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) This device must accept any
interferences received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Hereby, Polycom, Inc. declares that the products in this manual are CE marked and in compliance with all EU directives and regulations that apply to them including: R&TTE Directive 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire,SL1 4DX, UK.

OPERATING AMBIENT CONDITIONS:

• Operating temperature: 32 ­ 104° F (0 ­ 40° C)
• Relative humidity: 20% ­ 85% (non-condensing)
• Storage temperature: -22 ­ 131° F (-30 ­ 55° C)

SERVICE AGREEMENTS. Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product.
SOFTWARE SUPPORT. Polycom will provide support for software running on the Product if all of the following conditions are satisfied:

• The product is under warranty or is covered by a Polycom service contract;
• The product is operating on a Polycom-approved partner platform; and
• The product software is the current major version or the next preceding major version (software revisions are labeled as “x.y.z,” with the first two digits designating major versions).

Requests for software support should be made through the Polycom Reseller from whom the product was purchased.

LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. DISCLAIMER. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to the customer. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives the customer specific legal rights which may vary depending on local law.

GOVERNING LAW. This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability. COPYRIGHT. All rights reserved under International and pan-American Copyright Conventions. No part of the contents of this manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent of Polycom, Inc.

Polycom® and the logo design are registered trademarks of Polycom, Inc. in the United States, and various countries.
Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
The software contained within this product is protected by United States copyright laws and international treaty provisions. Polycom, Inc., retains title and ownership of all property rights with respect to the software within this product.

WARNING. This equipment will be inoperable when mains power fails.
When using Power over Ethernet (PoE), the equipment is to be connected only to PoE networks with out connections to the outside plant.
Telephone line cord must be a minimum of 26 AWG.
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment.
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. This product is rated 24VDC 0.5A. When used with the optional external power supply (SPS-12A-015 or similar rated PSU), the power supply shall be a Listed power supply with a LPS output, rated 24V, min 0.5A.
This Class [B] digital apparatus complies with Canadian ICES-003.

Contact Information:                              http://www.polycom.com
Please contact your Polycom Authorized Reseller for assistance.        Polycom, Inc. 6001 America Center Drive, San Jose, CA 95002 USA

1725-19041-001 Rev.D

VVX 450 Business IP Phone
User Guide

POLYCOM® VVX® 450
Quick Function Guide

The following figure displays the hardware features on the VVX 450 business media phones. The table lists each numbered feature shown in this figure.

VVX 450 HARDWARE FEATURES

For more information, visit epb.com/customer-support/business-support or call 423-648-1500, option 2

VOICEMAIL

Voicemail Setup

• To set up Voicemail, Dial *98 or press the icon with the envelope on it.
• Contact EPB for your temporary PIN number.
• Follow the prompts to change your PIN and set up your greetings. Checking Voicemail
• Dial *98 or press the icon with the envelope on it.
• To check remotely from outside of the office, Dial 423-648-6245 then Enter your 10-digit phone extension and follow the prompts.
• After three failed attempts to access your mailbox, you will be locked out. Your phone administrator or EPB can reset the PIN to unlock your account.
• We can also set up Voicemail to Email where you will be sent an audio file of the message.

TRANSFERRING A CALL

Consultative Transfer

• Press the Transfer key.
• Press the Consult key which places the caller on Hold.
• When you hear a dial tone, Dial your extension and press send.
• When the extension picks up, tell them who is calling.
• When the extension is ready to accept the call, Press the Transfer key a second time.

Blind Transfer 

• Press the Transfer key.
• When you hear a Dial tone, Dial your extension and press send.

CHECKING MISSED, PLACED, AND RECEIVED CALLS

• To check Missed calls, press the down arrow key on the directional pad.
• To check Placed calls, press the right arrow on the directional pad.
• To check Received calls, press the left arrow on the directional pad.

FORWARDING YOUR PHONE

Forwarding Setup

• Dial *72 followed by the 10-digit forwarding number and you will hear a fast beep.

Removing Forwarding

• To Remove call forwarding, Dial *73 and you will hear a fast beep.

ANSWERING ANOTHER CALL WHILE ON AN ACTIVE CALL

If a call is in progress and another call is coming in, you will see the screen indicate the new caller and hear a call waiting beep.

• Press the Answer key to speak to the new caller. The first caller will be placed on Hold.
• The screen will now show the two callers, the one you are speaking to will be highlighted.
• To go back to the first caller, highlight the number using the arrow key and press
  Resume. The other caller would now be placed on Hold.

SET UP A 3-WAY CONFERENCE CALL

• When a call is in progress, press the More soft key and then press the Conference button
• Dial the extension or 10-digit number you wish to conference.
• Speak to the person and see if they are available to join first. Then press the More soft key and then the Conference key again to start a 3-way call.

USING CALL PARK

Call Park allows you to place a call, on hold that can be retrieved from any other phone that shares those same Park keys.

• While on an active call, press a Park key that is not in use (if Park is not visible press the home key). The call will be parked and the Park key will blink indicating it is in use.
• Dial the extension of the recipient and tell them they have a call on Park.

INTERCOM

• Press the Intercom/ICOM soft key.
• Dial the extension of the party you’d like to Intercom. (Note: there will be a warning tone/ announcement when active, and both parties will be able to talk back and forth without lifting the handset.)

WEB PORTAL
Enables you to manage your phone system via a secure, online portal.

• Go to Phone.epbfi.com. · Enter your direct dial number and your voicemail PIN.
• From here you can update phone buttons, manage the forwarding function, check voicemail messages, set up voicemail-to-email, see your last 10 calls, block numbers, set up speed dials, add shortcodes and make calls using the Make-A-Call button.

For more information, visit epb.com/customer-support/business-support or call 423-648-1500, option 2