Model#: SP5981 & SP5982
Please carefully check the unit and make sure there is no damage when you open the carton.
QUESTIONS, PROBLEMS, OR MISSING PARTS?
Please Contact Customer Service Before Returning to Store
www.soupro.com
[email protected]
+1-844-455-4621
Keep this manual for future reference
Package Contents
Safety Instructions
Please read and understand this entire manual before attempting to assemble, operate or install the product.
IMPORTANT NOTICE
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:
Do not route cord under furniture or appliances. Arrange cord away from traffic areas and where it will not be tripped over.
Maximum Load Warning
Warranty
1-YEAR LIMITED WARRANTY
Soupro Limited Inc. (hereinafter referred to collectively as “the Company”) warrants that your new BOLDFLAME Electric Fireplace is free from manufacturing and materials defects for a period of one (1) year from date of purchase. Subject to the following conditions and limitations:
- The electric fireplace must be installed and operated at all times in accordance with the installation and operating instructions furnished with the product. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
- This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the Company.
- The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship – provided that such part(s) have been subjected to normal conditions of use and service –after said defect is confirmed by the Company’s inspection. All replacement parts or products will be new,
remanufactured, or refurbished. - The Company may, at its discretion, require that any defective part(s) be returned in exchange for the replacement part(s).
- The Company may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
- This warranty does not cover the LED light bar included with the electric fireplace.
- Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the Company assume responsibility for the same.
- The owner/user assumes all other risks – if any – including but not limited to the risk of any direct, indirect, or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.
- All other warranties – express or implied – with respect to the unit, its components, and accessories, or any obligations/liabilities on the part of the Company are hereby expressly excluded.
- The Company neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the unit.
- The warranties as outlined within this document do not apply to non-accessories used in conjunction with the installation of this product.
- This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
(a) The fireplace is subjected to prolonged periods of dampness or condensation.
(b) Any unauthorized alteration, willful abuse, accident, or misuse of the product.
(c) You do not have the original purchase receipt.
IF WARRANTY SERVICE IS NEEDED
Please Contact Customer Service
www.soupro.com
[email protected]
+1-844-455-4621
Make sure you have the following information ready:
- Warranty
- Sales Receipt
- Product Model/Serial Number
- Date of Purchase
- Location of Purchase
Preparation
- Before you begin, locate the instructions and hardware. Be sure you have all of the parts and can identify them.
- To avoid scratching the finish, assemble the product on a soft, non-abrasive surface such as carpet or cardboard.
- Assembly of this product may require more than one person.
Tools Required
Hardware Identification
Number of spare hardware is indicated in ( ).
Use the Touch-up Pen to cover surface scratches.
Preparation
Parts List
Assembly
Do not fully tighten screws during assembly. Only tighten when all parts are installed in place.
- If installing the mantel on drywall or other hollow wall applications, the safety mounting tape (KK) must be fastened to studs, headers, or other structural wall members. The included plastic wall anchors (OO) are intended for use with solid wall applications only (tile or concrete).
- DO NOT USE WITH DRYWALL OR OTHER HOLLOW WALL APPLICATIONS.
Firebox Model
- Find a location for the firebox that is protected from direct sunlight.
- Failure to read all instructions may result in a possible electric shock, fire hazard and/or injury and will void the warranty.
- If the information in this manual is not followed exactly, an electric shock or fire may result causing property damage, personal injury or loss of life.
- Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this appliance.
FCC / IC Information
This equipment has been tested and found to comply with the limits for Class B digital devices, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. The equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on. The user is encouraged to try and correct the interference by one or more of the following measures:
(a) Reorient or relocate the receiving antenna
(b) Increase the separation between the equipment and the receiver
(c) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
(d) Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(a) This device may not cause harmful interference, and
(b) This device must accept any interference received, including interference that may cause undesired operation.
Modifications not approved by the party responsible for compliance could void user’s authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
Safety Information
Use this firebox only as described in the manual. Any other use is NOT recommended by the manufacturer and may cause fire, electric shock or injury to persons.
CAUTION:
- If possible, ALWAYS unplug this firebox when not in use.
- DO NOT operate any firebox with a damaged cord or plug or after the heater malfunctions.
- DO NOT operate any firebox if it has been dropped or damaged in any manner. Disconnect power at service panel and have
firebox inspected by a reputable electrician before reusing. - Any repairs to this unit should be carried out by appropriately qualified service personnel.
- Under no circumstances should this unit be modified. Parts having to be removed for servicing must be replaced prior to operating this unit again.
- DO NOT use outdoors.
- This unit is not intended for use in bathrooms, laundry areas and similar indoor locations. NEVER place heater where it may fall into a bathtub or other water container.
- To disconnect this unit, turn all controls to the OFF position, then remove plug from outlet.
- ONLY connect to properly grounded outlets.
- This appliance, when installed, must be electrically grounded in accordance with local codes, with the current CSA C22.1 Canadian Electrical Code or, for USA installations, follow the National Electrical Code, ANSI/NFPA NO.70.
- To prevent a possible fire, DO NOT block any air intake or exhaust in any manner. DO NOT use on soft surfaces, like a bed, where opening may become blocked.
- ALWAYS plug this unit directly into a wall outlet/receptacle. NEVER use with an extension cord or relocatable power tap (outlet/power strip).
- This heater includes an automatic protection system that will shut off the unit to prevent overheating. If the unit is at risk of overheating, the front panel will display “E1” and a thermal cut out will shut off the heater to prevent damage or risk of fire.
- DO NOT slide firebox on top of the wood to avoid scratching the wood surface.
- DO NOT place any objects on top of the firebox and top air intake vents as this will cause the unit to overheat and can cause a fire.
ELECTRICAL CONNECTION:
- A 15-amp, 120-volt, 60 Hz circuit with a properly grounded outlet is required. Preferably, the fireplace will be on a dedicated circuit as other appliances on the same circuit may cause the circuit breaker to trip or the fuse to blow when the heater is in operation. The unit comes standard with 6-ft. three-wire cord, exiting from the rear of the fireplace. DO NOT exceed the current rating of the current tap. ALWAYS plug this unit directly into a wall outlet/receptacle. NEVER use with an extension cord or relocatable power tap (outlet/power strip).
- This firebox is for use on 120 volts. The cord has a plug as shown below. See illustration for grounding instruction. An adapter as shown at C is available for connecting three-blade grounding-type plugs to two-slot receptacles. The green grounding lug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
Operating Instructions
Power Button
- Press the POWER button to turn ON or OFF the unit.
- When the unit is in ON mode, the power icon indicator light will be shown green.
- When the unit is in OFF mode, the power icon indicator light will be shown red. When power OFF, unit will be stopped, if heater is working before power of the unit, fan will have 20 seconds delay to ensure heat will not be trapped inside the unit.
Each time the firebox is plugged in, a 5-second fan and heater will turn on for internal check program.
The unit has a memory function with last settings for heating level and flame brightness effect, unless the main power to the unit has been interrupted.
Mode Button
- Press the MODE button to cycle through the different functions. Each time the MODE button is pressed, the mode will enter the next function – Temperature, Timer or Flame Brightness.
Temperature Mode
- The Temperature Mode controls the heater’s thermostat setting.
- Press UP arrow button or DOWN arrow button to scroll through temperature settings: 59°F – 86°F (15°C – 30°C), ON, OF (OFF).
- Hold the MODE button for 3 seconds; this toggles the temperature unit between °C or °F.
This function is only available if using the control panel.
- When the ambient temperature is higher than the set temperature, heater will turn off automatically.
Timer Mode
- The Timer Mode sets the fireplace to automatically shutoff.
- Press UP arrow button or DOWN arrow button to adjust the timer setting from 0 hour (OFF) to 9 hours with 0.5 hour intervals.
Flame Brightness Mode
- The Flame Brightness Mode sets the flame brightness.
- Use UP arrow button or DOWN arrow button to scroll through the flame brightness settings: F0 (no flame), F1, F2, F3, F4, F5 (brightest).
Up Arrow Button
- Use UP arrow button to increase the setting of the selected function.
Down Arrow Button
- Use DOWN arrow button to decrease the setting of the selected function.
Child Lock
Activate Child Lock
- When the unit is ON, hold the POWER button for 10 seconds to activate the Child Lock function. “E3” will be displayed and a “beep” will sound 3 times to indicate the Child Lock function is activated. Then, all function keys are locked. When pressing any button, “E3” will be displayed to indicate the Child Lock function has been activated.
Deactivate Child Lock
- To deactivate the Child Lock function, hold the POWER button for 10 seconds. Then, all functions keys are unlocked.
Child Lock function is only available if using the control panel.
Care And Maintenance
CLEANING INFORMATION:
- Make sure the unit is turned off, unplugged and the heating elements of heater are cool whenever you are cleaning the heater.
- Clean the metal trim using a water-dampened, soft, and clean cloth. DO NOT use brass polish or household cleaners as these products will damage the metal trim.
- The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and require no further lubrication. However, periodic cleaning/vacuuming of the fan/heater and air intake/output vents is recommended.
If repairing or replacing an electrical component or wiring, the original wire routing, color coding and securing locations must be followed.
REPLACING THE REMOTE CONTROL BATTERY:
When the remote control stops operating or its range seems reduced, it is time to replace the batteries.
Non-rechargeable battery is not to be recharged. Exhausted battery is to be removed from the product:
1. The battery compartment is located on the back end of the remote control.
2. Press the small tab inward as you slide the battery door open and remove the old battery.
3. Insert a new CR2025 lithium battery (not included), ensuring the polarities of the battery match the inside of the battery compartment.
4. Re-insert the battery door.
Care And Maintenance
DISPOSAL OF USED BATTERY:
A battery may contain hazardous substances that could be endangering to the environment and human health.
- This symbol marked on the battery and/or packaging indicates that used battery shall not be treated as municipal waste. Instead it shall be left at the appropriate collection point for recycling.
- By ensuring the used battery is disposed of correctly, you will help prevent potential negative consequences for the environment and human health. The recycling of materials will help to conserve natural resources.
For more information about collection and recycling of used batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased this item.
Troubleshooting
QUESTIONS, PROBLEMS, OR MISSING PARTS?
Please Contact Customer Service Before Returning to Store
www.soupro.com
[email protected]
+1-844-455-4621
Crafted in China
Distributed by Source Pro Industries Ltd., Workshop 15 & 18 , 10/F Metro Centre, No.32
Lam Hing Street, Kowloon Bay, Hong Kong