Mitel 6920 IP Phone Manual

Mitel 6920 IP Phone User Guide

Placing an Internal Call

Lift handset
Dial extension or press a speed dial

Placing an External Call

Lift handset
Dial access code 9 + number

Answering a Call

Lift handset OR
Press headset or speaker button

Placing a Call on Hold

While on a call press
Line key will flash

Note: A held call will ring back after 1 minute

Retrieving a Held Call

Press OR Pick Up OR the flashing line key

Redial

Press twice to call back the last number dialed

Changing Availability State

Press State
Choose the desired state and press Save

Park

Press the Park Button
Dial in an extension to Park the call
To retrieve the Parked Call, press unpark and dial the extension

Transferring a Call

Blind Transfer

While on a call, press Transfer
Dial 9 + number or press a speed dial or dial an extension
Press Transfer
Hang up

Consult Transfer

While on a call, press Transfer
Dial 9 + number or press a speed dial or dial an extension
Wait for an answer, then announce the call
Hang up to complete the transfer

Transfer to Voicemail

Press Transfer
Dial an extension or press a speed dial
Press
Press To VM

Conference Calls

While on a call, press Conference
Dial 6+ number or press a speed dial or dial an extension
Press Conference again and all parties will be connected

Note: You can hang up the call and the other two parties will still be connected, or you can press drop to drop the highlighted caller

Message Waiting Light

Located in the Top Right-Hand Corner of the phone, when you have a voicemail, this will be lit up red

Hot-Desking

Allows you to assign another phone as your phone

Logging In

Press
Press Assign
Enter Extension
Enter Voicemail Password
Press Enter

SoftKeys

The softkeys are the buttons located directly below the LCD display that control Speed dial, voicemail features, and conference

Softkeys on LCD Screen

Pick Up – Allows you to pick up a ringing extension from your phone
UnPark – Picks up a call from Park
Pick up- pick up another ringing extension or parked call
Conference – Initiates/completes a conference
State- Changes your availability, sends calls to voicemail
Answer-Answers incoming call
Ignore-Ignores incoming call but continues to ring the phone
Transfer-Transfer to another party
ToVM- Send an incoming to call your mailbox with out ringing the full time
Silence-Call Continues to ring silently until voicemail picks up
Drop- Hangs up on the highlighted caller
Conference- Conference multiple calls together
Park- System wide hold that can be picked up from any phone

HardKeys

– Directory
– Call History
– Voice mail
– Settings- Change Ringtone, program buttons, enable headsets
– Volume down and up
– End Call
– Redial
– Hold
– Mute
– Speaker/Headset, flips back and forth between to two