Motorola SURFboard SBG6900-AC Wireless Cable Modem Gateway Manual

The SBG6900-AC is a combination wireless cable modem and router that uses DOCSIS 3.0 technology to provide ultra-high-speed wired or wireless Internet access from your computer and other wireless network devices on your home or small business network. The SBG6900-AC connects to the existing coaxial cable connection in your home and does not require any new wiring.

This quick start guide will help you install your SBG6900-AC and set up a secure wireless network connection on your home or small business network.

To take advantage of the 802.11ac wireless performance or beamforming capabilities, your wireless connected devices must support 802.11ac. For optimal performance with 802.11ac, you should connect any wireless devices using older networking protocols to the 2.4 GHz wireless network (not the 802.11ac 5 GHz wireless network).

To customize your wireless network connection and other advanced gateway settings, see the SURFboard SBG6900-AC User Guide for more information. It is available online at the ARRIS Support website: www.arris.com/consumer.

Frequently asked questions (FAQs) and additional product documentation are also available on the ARRIS Support website.

IMPORTANT! During the installation or gateway activation, you may have to contact your service provider for assistance. To save time, make sure you have the  Gateway model name  (SBG6900-AC), HFC MAC ID, and Serial Number (S/N) listed on the gateway label at the bottom of your SBG6900-AC

BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for assistance: 1-877-466-8646
For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS.

Install the Gateway

1. Connect the coaxial cable from the cable wall outlet or RF splitter (optional) to the Cable connector on the rear of your SBG6900-AC. Use your hand to tighten each connector.
2. Connect the Ethernet cable to the Ethernet port on your computer and to an Ethernet port on the rear of your SBG6900-AC.
3. Connect the power cord to the Power port on the rear of your SBG6900-AC and then plug it into an electrical wall outlet.
   This automatically powers ON your SBG6900-AC.  Check the front panel LEDs on your SBG6900-AC. During the initial startup, the Power, Receive, Send,  and Online LEDs will FLASH. Afterward, check that all four LEDs are lit SOLID green or blue. Both Wireless LEDs will light up only when wireless devices are connected. See Front Panel LEDs for more information.

1. Power ON your computer and log in.
2. Contact your service provider to activate (provision) your SBG6900-AC.
3. Open a web browser on your computers, such as Internet Explorer, Google Chrome, Firefox, or Safari.
4. Type a valid URL (such as www.surfboard.com) in the address bar and press Enter.
   The ARRIS website should open. If it fails to open, please contact your service provider to set up your Internet service or activate your gateway.

During normal operation, the Power, Receive, Send, and Online LEDs on the SBG6900-AC front panel should always be lit SOLID green or blue.

Note: During startup, the first four LEDs will FLASH and then light up SOLID in sequence. If the Power LED does not light up, please first check the gateway power connection before contacting ARRIS. If the other LEDs do not light up correctly, please call ARRIS Technical Support at 1-877-466-8646.

Choose one of the following options to set up your wireless network connection. When done, proceed with Test Your Wireless Network Connection below.

• Computer Wireless Network Options
• WPS Pairing Button

Note: The steps for setting up a wireless network may differ slightly depending on the operating system installed on your computer. The following steps apply to Windows© 7.

1. From the Windows taskbar on your computer, click the following in sequential order to open the list of available wireless networks:
   • Start button
   • Control Panel
   • Network and Sharing Center
   • Connect to a network
2. Scroll down the list and then click on the wireless network name or SSID for your SBG6900-AC.
   The SSID, SBG6900AC-XXXXX, is listed on the gateway label.
3. Select Connect automatically to set up automatic log on connections for the wireless devices on your home network.
4. Click Connect to open the Connect to a Network window.
5. Type your wireless network security code or password in the Security key field.
   Note: Enter the Wi-Fi Security Key listed on the gateway label or create your own network password (see the SURFboard SBG6900-AC User Guide for more information on changing the default user password).
6. Select Hide characters to encrypt your wireless network password for security purposes and then click OK to complete the wireless network connection.
   The Successfully added message should display.
7. Close the Wireless Network Connection window.

To use WPS, your computer hardware must support WPS and also have WPA security compatibility.

WPS automatically assigns a random SSID wireless network name and Wi-Fi Security Key to connect your SBG6900-AC and other WPS-enabled wireless devices to your wireless network.
Do the following to connect your WPS devices:

1. Power ON your SBG6900-AC and other WPS-enabled wireless devices that you want to connect to your wireless network.
2. Press the WPS button located on the top of your SBG6900-AC.
3. Press and hold the WPS button on your WPS-enabled wireless computer or other WPS device for five or more seconds, then release.
4. Repeat steps 2 and 3 for each additional WPS-enabled wireless device.

1. If connected, disconnect the Ethernet cable from your computer and SBG6900-AC.
2. Open a web browser on your computer.
3. Type a valid URL (such as www.surfboard.com) in the web browser address bar and press Enter.

Use the SBG6900-AC Web Manager to set up and manage your wireless gateway and network security configurations. To access the web manager:

1. Open any web browser on your computer, type 192.168.0.1 in the address bar, and press Enter.
   Note: The Device Status button is an available option for you to view general product and status information related to your connected gateway without having to log in to the web manager.
2. Type the default user name: admin.
3. Type the default password: password.
4. Click Login to open the web manager.

The gateway label is located on the bottom of your SBG6900-AC.

To receive high-speed Internet service, your service provider may request the Media Access Control (MAC) address (see HFC MAC ID) and Serial number (see  S/N) listed on the gateway label (see below).

If the label is not attached, please refer to the bottom of your gateway.

You may need the following gateway label information to activate your gateway and set up a wireless network connection:

• Model – Gateway model name
• SSID – Default name of your wireless network.
  Recommended that you change the network name or add additional wireless networks.
• WI-FI SECURITY KEY – Wireless network password to access your wireless network. Recommended that you change the default Wi-Fi Security Key to a more secure password to protect your wireless network from unauthorized access.
• S/N – Gateway serial number. Your service provider may require this number to activate your gateway.
• HFC MAC ID – Your service provider may require the Media Access Control (MAC) number to activate your gateway.

Write your additional wireless network names and passwords here for future reference:

SSID #1:
Wi-Fi Security Key #1:
SSID #2:
Wi-Fi Security Key #2:
SSID #3:
Wi-Fi Security Key #3:
Additional SSID:
Add’l Wi-Fi Security Key:

© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any means without written permission from ARRIS Enterprises, Inc.

ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used by ARRIS under license. All other product or service names are the property of their respective owners. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher.
ARSVD01607-c 08/2015