Arris TG1682 Gateway Manual

The Arris TG1682 4-port DOCSIS 3.0 Gateway user manual provides comprehensive instructions on how to connect, troubleshoot and optimize the device. This modem is a DOCSIS 3.0 Dual Band 802.11-AC WiFi Gateway that offers 24×8 channel bonding and is designed to achieve Gigablast or Ultimate Classic speeds. However, to achieve the highest service level, Ultimate 500, a DOCSIS 3.1 modem is required. The Arris TG1682 is a panoramic WiFi gateway that illuminates Power, Receive, Send, and Online indicators continuously after successful connection to the network. The user manual also includes information on the back view of the gateway, which features ports such as RESET, USB, TEL 1 / TEL 2, ETHERNET (1 – 4), CABLE, MoCA and Power. Troubleshooting tips are also provided for connection problems, including issues related to power, internet availability, and WiFi frequency. The manual also includes resources for more detailed technical information on the TG1682, such as the TG1682G_DataSheet and TG1682G_UsersGuide in PDF format.

Arris TG1682 4-port DOCSIS 3.0 Gateway

Modem Information DOCSIS 3.0 Dual Band 802.11-AC WiFi Gateway Panoramic Wifi Gateway 24×8 channel bonding To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required	Highest Service Level Ultimate 500

Combination Internet and Telephone modems purchased or received in new or used condition from third-party retailers are not certified for use with the Cox network.

Front View Click to enlarge.		The Arris TG1682 is a DOCSIS 3.0 device offering 24×8 channel bonding. After the gateway is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the gateway is online and fully operational.
Back View Click to enlarge.		The following ports are available on the back of the gateway. RESET – Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your gateway. USB – USB host connector; future support for external USB devices TEL 1 / TEL 2 – Connects to home telephone wiring and to conventional telephones or fax machines. ETHERNET (1 – 4) – Provides internet access to a single device. Only one port is active at a time. CABLE – Connects to the cable wall outlet. MoCA – When the solid white light above the power cord is on, MoCA is enabled and allows for connection to specific cable receivers. Power – Connects the gateway to the power adapter. A Wireless Protected Setup (WPS) button is located at the top. WPS allows you to add wireless devices to the wireless network.
MAC Address Click to enlarge.		MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device. This information is usually found on a sticker located on the bottom of the gateway.
WiFi Network Label Click to enlarge.		This label is located on the bottom of the device, which contains the default Network Name (SSID) and Passphrase (Preshared Key).

Troubleshooting

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Gateway Light	Status	Problem
Power	Off	No Power – Verify all cable connections and try resetting the gateway.
	Solid	None – Device is powered on.
US/DS	Slow Flashing	Scanning downstream – Verify all cable connections and try resetting the gateway.
	Fast Flashing	Registering upstream
	Solid	None – Connected to the Internet.
Online	Off	Internet is not available – Verify all cable connections and try resetting the gateway.
	Solid	None – Internet is available.
2.4 GHz	Solid	None – 2.4 GHz WiFi frequency is enabled.
	Flashing	None – Activity with connected device.
	Off	WiFi is disabled – Update the wireless LAN settings in the Configuration Interface.
5 GHz	Solid	None – 5 GHz WiFi frequency is enabled.
	Flashing	None – Activity with connected device.
	Off	WiFi is disabled – Update the wireless LAN settings in the Configuration Interface.
Tel 1 Tel 2	Solid	None – Indicates service is enabled.
	Flashing	None – Line 1 or Line 2 is in use.
	Solid Blue	None – Connected to 1000 Mbps.
	Solid Amber	None – Connected at 10 or 100 Mbps.
Battery Note: Refer to this light only if a battery is installed. You may contact us to order a battery.	On	None – Battery good or low.
	Flashing	Battery is bad.
	Off	Battery not installed.
MoCA	Off	None – MoCA is not enabled. The MoCA light is only applicable when the gateway is being used to deliver TV services.
	Blinking White	None – Seeking MoCA network connection.
	Solid White	None – MoCA is enabled.

Specifications

Product Specifications	Description
Model	Arris TG1682 4-port DOCSIS 3.0 Gateway
Modem Information	DOCSIS 3.0 Dual Band 802.11-AC WiFi Gateway
WiFi	Panoramic WiFi Gateway
Channel Bonding	24×8
Speeds	Gigablast or Ultimate Classic speeds achievable with DOCSIS 3.0 modem. DOCSIS 3.1 modem required for Ultimate 500 service level.
Ports	RESET, USB, TEL 1 / TEL 2, ETHERNET (1 – 4), CABLE, MoCA and Power
Front Indicators	Power, Receive, Send, and Online
Back Indicators	RESET, USB, TEL 1 / TEL 2, ETHERNET (1 – 4), CABLE, MoCA and Power
Wireless Protected Setup (WPS)	Button located at the top
MAC Address	Unique 12-digit code containing letters and numbers. First six characters are unique to the manufacturer.
WiFi Network Label	Located on the bottom of the device. Contains default Network Name (SSID) and Passphrase (Preshared Key).
Troubleshooting	Includes information on connection problems and troubleshooting tips for Power, Internet availability, and WiFi frequency issues.
Manufacturer Resources	TG1682G_DataSheet [PDF] and TG1682G_UsersGuide [PDF]

FAQ’s

What is the Arris TG1682?

The Arris TG1682 is a 4-port DOCSIS 3.0 Gateway that offers 24×8 channel bonding and is designed to achieve Gigablast or Ultimate Classic speeds.

What kind of modem is required to achieve the highest service level, Ultimate 500?

To achieve the highest service level, Ultimate 500, a DOCSIS 3.1 modem is required.

What are the available ports on the back of the Arris TG1682?

The available ports on the back of the Arris TG1682 are RESET, USB, TEL 1 / TEL 2, ETHERNET (1 – 4), CABLE, MoCA and Power.

What is the Wireless Protected Setup (WPS) button used for?

The Wireless Protected Setup (WPS) button is used to add wireless devices to the wireless network.

How do I troubleshoot connection problems with my Arris TG1682?

To troubleshoot any connection problems, refer to the table provided in the user manual. The lights indicate the current status of your gateway.

Where can I find more detailed technical information on the Arris TG1682?

For more detailed technical information on the Arris TG1682, refer to the TG1682G_DataSheet and TG1682G_UsersGuide in PDF format provided in the user manual.