Cox Cisco DPQ3212 Cable Modem manual

Cisco DPQ3212 Cable Modem

Modem Information DOCSIS 3.0 modem 8×4 channel bonding with speeds of up to 150 Mbps on a wired connection Cox recommends a DOCSIS 3.1 modem or gateway	Highest Service Level Preferred 150

Combination Internet and Telephone modems purchased or received in new or used condition from third-party retailers are not certified for use with the Cox network.

Front View Click to enlarge.		After the modem is successfully connected to the network, the POWER, DS, US, and ONLINE indicators illuminate continuously to indicate that the modem is online and fully operational.
Back View Click to enlarge.		The modem includes the following connection ports: POWER – Connects the cable modem to the power adapter ETHERNET – Connects to the Ethernet port on your computer USB – Connects to the USB port on your computer TELEPHONE 1 and 2 – Connects to the telephone (or fax) RESET – Used by Cox maintenance to reset the modem – may delete all previous settings CABLE – Connects to the cable wall outlet
MAC Address Click to enlarge.		The S/N is the serial number of the DPQ3212 modem. The CM MAC is the MAC address of the DPQ3212 modem.

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem
POWER	Solid Green	None
	Off	No power – Verify power supply connections and electrical outlet, also make sure the outlet is not connected to a switch.
DS (Downstream)	Solid Green	None
	Blinking Green	Modem establishing a connection from the Internet to the computer – Verify all cable connections and try resetting the modem.
US (Upstream)	Solid Green	None
	Blinking Green	Modem trying to connect to service – looking for upstream – Verify all cable connections and try resetting the modem.
	Off	Modem establishing a connection from the computer to the Internet – Verify all cable connections and try resetting the modem.
ONLINE	Solid Green	None
	Off	No connection – Verify all cable connections and try resetting the modem.
LINK	Solid Green	None – single device connected to either the Ethernet or USB port and no data is being sent to or from the modem
	Blinking Green	None – single device is connected to either the Ethernet or USB port and data is being transferred between the computer and the cable modem
	Amber	None – bonded connection being used
	Off	No devices connected – Verify all cable connections and try resetting the modem.
TEL 1 TEL 2	Solid Green	None – service enabled
	Blinking Green	None – Line 1 or Line 2 in use
BATTERY	Solid Green	None – battery charged
	Blinking Green	Battery charge is low – Make sure the power cord is connected to the unit and an active power source.
	Off	No battery in the unit