This error occurs when your receiver isn’t able to download the guide information from the satellite for more than 3 hours. Is the issue happening at your Genie Mini location?
Yes: Troubleshoot the issue from the main Genie Server
No: Continue running a system test on the receiver
Run a System Test:
- Press MENU on your remote control.
- Select Settings.
- Select Info & Test.
- Select Run System Test. This may take a few minutes.
If no codes are returned, then the receiver temporarily lost communication and normal functionality should return shortly.