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Hisense 4K HDR Smart TV manual

Hisense 4K HDR Smart TV manual Image

Help Hisense improve the environment by reducing paper
waste. For detailed instructions and feature descriptions, access the full User Manual online. Before using the TV, please read this guide carefully and keep it for future reference.

Copyright statement
© 2020 Hisense Company Ltd. All Rights Reserved.
All material in this Quick Setup Guide is the property of Hisense Company Ltd.
and its subsidiaries, and is protected under the laws of the US, Canada, Mexico and international copyright and/or other intellectual property laws. Reproduction or transmission of the materials, in whole or in part, in any manner, electronic, print, or otherwise, without the prior written consent of the Hisense Company Ltd. is a violation of the rights of Hisense Company Ltd. under the aforementioned laws.
No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any manner, electronic or otherwise, whether or not for a charge or  for other or no consideration, without the prior written permission of Hisense Company
Ltd. Requests for permission to store, reproduce, transmit or distribute materials may be made to one of the following addresses:
Hisense USA Corporation
7310 McGinnis Ferry Road
Suwanee, GA 30024
Hisense Canada Co., Ltd
2283 Argentia Road, Unit 16
Mississauga, ON, Canada
L5N 5Z2
Hisense Mexico S. de R.L. de C.V.
Blvd. Miguel de Cervantes Saavedra No 301
Torre Norte Piso 2, Col. Ampliación Granada
Miguel Hidalgo, Ciudad de México, C.P. 11520
RFC: HME110512IY3
TEL: (52) (55) 5531-3515
Hisense, and any and all other Hisense product names, logos, slogans or marks are registered trademarks of Hisense Company Ltd. and its subsidiaries. All other trademarks are the property of their respective holders.

Disclaimer: Subscriptions or other payments may be required to access content through some applications. Some or all of the included or downloaded application services in this Hisense device may not function depending on the Internet connection, local limitations of included applications or other reasons outside of Hisense’s control. HISENSE EXPRESSLY DISCLAIMS RESPONSIBILITY FOR ANY APPLICATION SERVICE FROM FUNCTIONING AT ANY TIME, FOR CONTENT IN ANY APPLICATION SERVICE, FOR DISRUPTIONS OF SERVICE, LOCAL OR REGIONAL LIMITATIONS, WARRANTIES OF TITLE, NO INFRINGEMENT, AND FOR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. By purchasing this device, you accept such Disclaimer without any claim on Hisense at any time.

This Quick Setup Guide supports the following models:
75H6570G / 75H6590G / 75H65G / 75H78G / 85H78G / 85H6500G / 85H6510G /
85H6530G / 85H6550G / 85H6570G / 85H6580G / 85H6590G

Congratulations on the purchase of your Hisense TV! If you would like to know ‘all things Hisense’, contact us using the support info:
The model and a serial number of the TV is located on the back and/or on one side of the TV. We recommend that you record this if you ever need it.

Country Customer Care
Hisense Support
Register your TV
U.S.A • Phone: 1-888-9358880
• Hours of Operation:
Monday – Friday: 9 am to 9 PM EST
Saturday – Sunday: 9
AM to 6 PM EST
• Service Email:
[email protected]
CANADA • Phone: 1-855-3447367
• Hours of Operation:
Monday – Friday: 8 AM
to 8 PM EST
• Service Email:
[email protected]
MEXICO • Phone: 01-800-008
• Hours of Operation:
Monday – Friday: 9:0021:00
Saturday: 9:00-15:00
• Service Email:
[email protected]

Disclaimer: This Quick Setup Guide is intended as a general guideline to help you set up your TV. Images throughout this document are for illustrative purposes only and may differ from the actual product.

What’s in the box

Your Hisense TV comes with the following items:

  • TV
  •  Quick Setup Guide (this document)
  • power cord
  •  1 set of AAA (1.5Vcc) batteries
  •  remote control
  •  Important Safety Information and Warranty Card
  • 2 base stands
  • 4 screws (M5×12)(75″) (190.5cm)
  • 4 screws (M5×16)(85″) (215.9cm)

To prevent accidentally discarding items that came with your TV, be sure to check ALL of the foam in the carton box.

  • Please check foam for accessories before discarding them.
  • Veuillez vérifier la mousse pour qu’il n’y ait pas d’accessoires avant de la jeter.
  • Antes de desechar la espuma, asegúrese de retirar todos los accesorios.

You will also need the following items (which are not included) to set up your TV:

  • Wireless router (not included) for Internet connectivity
  • Phillips screwdriver (not included) to secure the TV stand
  •  HDMI and other types of cables (not included) to connect external devices to the TV
  • Wall mount bracket and screws (not included) if you prefer to mount the TV on the wall

Getting started

Step 1. Attach stand or mount

Before you start using your TV, attach your TV stand or mount it on the wall.

  • Disconnect the A/C power cord before installing a stand or a wall mount bracket.
  • The LED display on your TV is fragile. Make sure the TV screen is not scratched or damaged by hard objects or from pressure.
  •  After the installation is complete, make sure the TV is steady on a table or firmly attached to a wall mount, before removing all protective film, if any.

Attach the TV stand
For 75″(190.5cm)
To attach the TV stand legs to your TV:

  1. Carefully place your TV face down on a clean, soft, and flat surface.
  2. Insert the TV base stands into the bottom slots on your TV.
  3.  Use the screws provided to secure each leg tightly.

Note: If your table is long enough to place the TV on top of, then insert the base stands into the screw holes ‘A’ that are shown in the illustration. If your table is NOT long enough, then insert the base stand into the screw holes ‘B’ that are shown in the illustration. Note that these two installation methods types cannot be mixed.

For 85″ (215.9cm)
Follow the illustrations and textual instructions below to complete the installation steps:
Two people and above are required.

  1. Remove buckles on the upper box. Take out stands, upper cushion, and the upper box. Place cushions upside down, make sure grooves face-up and in line. The distance between the two cushions should be less than that of the base holes.
  2. Two people stand on each side of the television, grasp big handles with one hand, and hold its bottom with another hand. Lift and move the television vertically to the grooves in upper cushions.
  3. One person holds the television from the front side, the other person takes out 4 screws to install stands as following steps: Take out cable clamps from stands.
    Fix stands to the television with screws. Restore cable clamps to stands. Two installation types can be selected according to your needs: A-type(L1R1) span and B-type(L2R2) span.

    B-type: L2R2
    Note: Do not mix the two installation types.
  4. After installing, move the television to the designated spot.

Attach the wall mount bracket (not included)
Before you begin the third-party manufacturer instructions, be sure to do the following things:

  1.  Place the TV face down on a clean, safe and cushioned surface.
  2.  Remove the TV stand if you have already attached it.
  3.  Place spacers (not included) in the corresponding bracket holes.


  • Follow instructions provided with the wall mount bracket. If it is not correctly mounted, the TV may fall and cause property damage or personal injury.
  • When you attach the mount, be sure to use spacers (provided by the third-party manufacturer) between the TV and the bracket.
  •  To prevent internal damage to the TV and to ensure it is mounted securely, be sure to use fixing screws (not included) that are 9.5 – 11.5 mm in length when measured from the attaching surface of the rear cover. Secure a wall mount bracket to all four holes.
  •  Make sure the tilt angle between the rear cover of the TV and the vertical surface is not more than 15 degrees.

Wall mount hole pattern(mm) 400 × 300 (75″)(190.5cm)
800 × 400 (85″)(215.9cm)
Wall mount screw size (mm) M6  (75″)(190.5cm)
M8  (85″)(215.9cm)


  • If you have additional questions, please contact the wall mount manufacturer or the retailer from which you purchased the TV.
  •  The diameter and length of the screws differ depending on the wall mount bracket model.

Step 2. Connect devices to your TV

Check to ensure that you have connected right cables for right ports securely. Loose connections can affect the quality of the picture image and color.

For 85″(215.9cm)

TV label Port Cable External Equipment Brief Description
ANT/CABLE Connect an outdoor VHF/ UHF antenna.
HDMI Connect a High Definition Multimedia Interface (HDMI) cable from an external device.
AV IN VIDEO Connect a composite video cable and left-right audio cables from an external AV device.


Connect an optical cable from an external digital audio system.
HEADPHONE Connect headphones to hear audio from the TV.
Headphones with microphones are not supported.
USB Connect a USB device for browsing photos, music, and movies.
Hard disks with a total current consumption or impulse current consumption greater than 500mA are not supported.
LAN Connect an Ethernet cable to access a network or the Internet.
The TV also has a wireless connectivity feature.
SERVICE This port is not available for you to connect to an external device, but can only be used by the factory for testing purposes.

Step 3. Get your remote ready

The following table shows the buttons on your remote control and describes what they are for.

Power on/off

Special function buttons
INPUT Change TV input source


Enter Channels/input numbers
Google Assistant of TV
CC Turn Closed Caption On/Off and turn Closed Caption on when mute
TV Return to the previous source
The button for the Menu
∧/∨/</> D-pad (up/down/left/right navigation buttons)
OK Confirmation button
Return to the previous place in the menu or app
Display the Home screen
+ VOL — Volume (up/down)
∧ CH ∨ Channel (up/down)
Mute and restore sound
MTS Set the audio language (MTS)
Media content control function buttons
NRT Choose to leave the Video description feature On or Off
APPS Quick access to all applications
App Quick access buttons to apps
Select a digital sub-channel

NOTE: Buttons listed here are for reference only. Actual remote control models may vary.

Insert the batteries

  1. Take off the back cover to open the battery compartment of the remote control.
  2. Insert two AAA (1.5Vcc) size batteries. Make sure to match the (+) and (-) ends of the batteries with the (+) and (-) ends indicated in the battery compartment.
  3.  Restore the battery compartment cover.

Important Information about the remote and batteries

  • Discard batteries in a designated disposal area. Do not throw them into a fire.
  • Remove old batteries immediately to prevent them from leaking into the battery compartment.
  • If you do not intend to use the remote control for a long time, then remove the batteries.
  • Battery chemicals can cause a rash. If the batteries leak, clean the battery compartment with a cloth. If chemicals touch your skin then wash it immediately.
  • Do not mix old and new batteries.
  • Do not mix alkaline, standard (carbon-zinc) or rechargeable (NiCd, NiMH, etc.) batteries.
  •  Do not continue using the remote if it gets warm or hot.
  • Call our Support Center immediately on the support website.

Remote Control Range Information

  • The remote control can work at a distance of up to 26 feet (792.48 cm) in front of the TV set.
  •  It can work at a 30 degree horizontal or vertical angle.

Program Your Universal Cable or Satellite Remote Control to Operate
Your New Television (only for USA)
If you would like to program your other household remote controls to your new television, please refer to the User Manual supplied by your Cable or Satellite provider.
It should include instructions on how to program their remote to your television.
A list of codes for the most common Cable and Satellite providers are listed below. Use the code that is associated with your Cable or Satellite provider (if applicable).
DIRECTV.…..0178, 10178, 10019, 10748, 11314, 11660, 11710, 11780, 12049, 10171, 11204, 11326, 11517, 11564, 11641, 11963, 12002, 12183
Time Warner Cable.…..386, 0178, 10178, 400, 450, 461, 456, 0748, 1463, 0463, 10463
Comcast..….0178, 10178, 10463, 11463, 10748, 11314, 11660, 10171, 11204, 11326, 11517, 11641, 11780, 11785, 11892, 11963, 12002
Cox Communications..….0178, 10178, 1326, 1463
Dish Network..….505, 627, 538, 720, 659
If the code associated with your Cable or Satellite provider is not listed, does not work or you cannot locate the instructions to program your remote, call your local Cable or Satellite provider’s customer service center.
If your Cable or Satellite provider does not have a code available, please contact us at one of the phone numbers on Page 2.
Using Your Cable Set-top Box or Satellite Receiver Remote as a ‘Universal’ Remote
If you prefer to use your Cable Set-top Box or Satellite Receiver Remote as a ‘Universal’
Remote, then visit the Support page to view a list of the codes.

  1. Pair the remote to the TV after you power it on. Keep the remote control within 10 feet (304.8 cm) from the TV. Press and hold the [ ] button at least 3 seconds to start pairing.
  2. If the remote pairs successfully, a confirmation will display on the screen. If it does not pair successfully, an unsuccessful message will display. Repeat step 1.


  • If an unknown error occurs with the remote, it could have been caused by interference. Try to remove what’s causing the interference and pair the remote again.
  •  If an unknown error occurs with the remote control while the battery power is normal, you can take out the batteries and press any key for 1~2 seconds, and the remote control can work normally.
  • The remote cannot be paired to the TV while the TV is in standby mode.

Step 4. Power on the TV

Connect your power cord to the TV and plug it into a power outlet.
Your TV will display a launch screen showing the Hisense logo.

Step 5. Complete the first-time setup

The first time you turn on your TV, there is a guided setup to make it easy to connect your TV to the Internet and complete the setup of your TV.

Step 6. Establish a network connection

  1. Press the Home button on the remote control, and select the icon to select Settings to enter the Settings menu.
  2. Select Network & Internet.

Establish a wired network connection
Automatically obtain an IP address

  1. If you connect to the wired network, the TV will automatically obtain an IP address and connect to the network.
    NOTE: The default option of IP Settings Mode is DHCP.
  2. If the connection fails, “Not Connected” will display for the Ethernet status. Retry or enter the IP settings, and select Static to input the information again.

Manually enter the IP address

  1. Enter the IP settings to select Static.
  2. Enter the IP address, Gateway, Network prefix length, DNS 1 and DNS 2 in the menu.

Establish a wireless network connection

The TV can directly receive network signals via a wireless router.

  1. Turn on your Wi-Fi.
  2. The list of networks will display automatically.
  3.  Select a wireless network from the list, input the password.
  4. If the network connection does not appear in the list, select See all to display all the list, or select Add new network to input a Wi-Fi name, select the type of security mode, and enter a password.

Close the network connection
Unplug the network cable or turn off your Wi-Fi. The network connection will close.

Step 7. Enjoy your TV!

Now that you’ve completed the first-time setup, your Home screen is your starting point for using your TV. Your Hisense TV provides a variety of entertainment options, so you’ll always find something new. Use your TV to watch live channels, access video on demand to watch movies, and much more.

Press the Home button on your remote to get started.

Text-to-Speech(TTS) and Video Description functionalities on TV
Text-to-Speech (TTS) and Video Description can help you to navigate the menus on the screen and hear an audio description of relevant programs. Text-to-Speech can convert written text into voice text to help visually impaired people listen to the information they are unable to read. In addition, the Video Description has an audio narration added to certain programs that will describe the main visual elements which visually impaired users may not be able to see.

Follow the steps below to enable the functions:

  1. Press the [ ] button to access the Menu.
  2. Next, select Settings to enter the Device Preferences menu.
  3. Select Accessibility > TalkBack or Video Description to turn the Menu Audio or
    Video Description on or off by selecting the appropriate choice that is presented.

NOTE: TalkBack is enabled by selecting the checkbox. Video Description is enabled by selecting the Toggle button.



If you are having trouble with your TV, first try turning it off and on again. If this does not fix the problem, check the tips in the following table. If your problem is not listed in the following table, then contact us at one of the phone numbers on Page 2.

Issues Possible solutions
No sound or picture •Check if the power cord is plugged into a powered AC outlet.
•Press the Power button on the remote control to activate the unit from ‘Standby’ mode.
•Check to see if the LED light is on or not. If it is, then the TV is receiving power.
I  have connected an external source to my TV and I get no picture and/or sound. •Check for the correct output connection on the external
source and for the correct input connection on the TV.
•Make sure you have made the correct selection for the input mode for the incoming signal.
When I turn on my TV. there is a delay for a few seconds before the picture appears. Is this normal? •Yes, this is normal. The TV is initializing and searching for previous setting information.
The picture is normal but there is no sound •Check the volume settings.
•Check if ‘Mute’ mode is set to On.
Sound but no picture or black and white picture •If the picture is black and white, unplug the TV from the AC outlet and replug it after 60 seconds.
•Check that the Color is set to 50 or higher.
•Try different TV channels.
The sound and/or picture is distorted or appears wavy •An electric appliance may be affecting the TV. Turn off any appliances that are nearby and move it farther away from the TV.
•Insert the power plug of the TV set into another power outlet.
The sound and picture is blurry or cuts out •If using an external antenna, check the direction, position and connection of the antenna.
•Adjust the direction of your antenna or reset or fine tune the channel.
A horizontal or vertical stripe appears on the picture and/or the picture is shaking •Check if there is an appliance or electric tool nearby that is causing interference.
The plastic cabinet makes a “clicking” type of sound •The ‘dick’ sound can occur when the temperature of the television changes. This change causes the television cabinet to expand or contract, which makes the sound. This is normal and the TV is OK.
The remote control does not work •Confirm that TV still has power and is operational.
•Change the batteries in the remote control.
•Check if the batteries are correctly installed.
Model Name 75H6570G / 75H6590G / 75H65G / 75H78G 85H78G / 85H6500G / 85H6510G / 85H6530G / 85H6550G / 85H6570G / 85H6580G / 85H6590G
Dimension (w x H x D) Without Stand 66.0 x 38.1 x 3.1 inches (1 676 x 968 x 79 mm) 74.8 x 43.1 x 3.3 inches (1 900 x 1094 x 84 mm)
•66.0 x 40.9 x 14.0 inches (1 676 x 1040 x 356 mm) 74.8 x 46.6 x 16A inches (1 900 x 1 189 x 416 mm)
With Stand
Weight Without Stand 55.3 lbs (25.1 kg) 1102 lbs (50.0 kg)
With Stand
lbs (25.6 kg) 113.1 lbs (51.3 kg)
65.7 x
(1 66E
51.5 x 14.0 itches (1 308 x 356 mm)
TV Stand Wi h(W x D)
75″ (190.5 cm) 85″(2 5.9 cm)
74.5 inches (189.2 cm) 84.5 inches (214.7 cm)
l” Active Screen Size (Diagonal)
Screen Resolution 3 840 x 2 160
Audio Power 10W+ 10 W 15W+ 15W
Power consumption 260 W 360 W
Power Supply 120 V- 60 Hz
Connectivity Built-in Wireless feature (2×2 dual-band)
Ports 3 HDMI ports, 2 USB ports, 1 LAN port for Ethernet, 1 Digital Audio Output, 1 RF Input, 1 Headphone Audio Output, 1 RCA Composite Video Input
, 1 left/right Audio Input for Composite
4 HDMI ports, 2 USB ports, 1 LAN port for Ethernet, 1 Digital Audio Output, 1 RF Input, 1 Headphone Audio Output, 1 RCA Composite Video Input , 1 left/right audio Input for Composite
Receiving Channels VHF: 2 – 13, UHF: 14 – 69, CA1V: 1 -125 Digital Terrestrial Broadcast (8VSB): 2 – 69 Digital cable (641256 QAM): 1 – 135
Tuner Type Frequency synthesized
Receiving System Analog: NTSC Digital: ATSC/QAM
Operating Temperature 41°F – 95°F (5°C – 35°C)
Operating Humidity 20% to 80% non-condensing
Storage Temperature— 5°F to 113°F (-15°C to 45°C)
Storage Humidity 10% to 70%, non-condensing

Disclaimer: All products, product specifications, and data are subject to change without notice to improve reliability, function, design or otherwise.

Certification and Compliance

This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the device and receiver.
  •  Connect the device into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.
The Wi-Fi Module complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.
This device complies with Industry Canada’s license-exempt RSS. Operation is subject to the following two conditions:

  1. This device may not cause interference; and
  2. This device must accept any interference, including interference that may cause undesired operation of the device.

Declaration of Conformity
Trade Name: Hisense
Model: 75H6570G / 75H6590G / 75H65G / 75H78G / 85H78G / 85H6500G / 85H6510G / 85H6530G / 85H6550G / 85H6570G / 85H6580G / 85H6590G
Responsible Party: Hisense USA Corporation
Address: 7310 McGinnis Ferry Road, Suwanee, GA 30024
Telephone Number: 678-318-9060
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Dolby, Dolby Vision, Dolby Audio, and the double-D symbol are trademarks of Dolby Laboratories. Manufactured under license from Dolby Laboratories. Confidential unpublished works.
Copyright © 1992-2019 Dolby Laboratories. All rights reserved.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, DTS and the Symbol together, Virtual:X, and the DTS Virtual:X logo are registered trademarks and/or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

Environmental Protection
This mark indicates that this product should not be disposed of together with other domestic garbage, to avoid damage to the environment or human health due to the disposal of uncontrolled waste. Recycle it responsibly for promoting the sustainable reuse of material resources. To return your used device, please use the return systems available in your location or contact the vendor where you purchased your product they could take this product for recycling and protection of the environment.
©2020. All rights reserved. Hisense and the Hisense logo are registered trademarks of Hisense.
Other brand and product names are registered trademarks of their respective owners.

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