Jabra Evolve2 65 UC Wireless Headphone User Manual
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Made in China
MODEL: HSC110W
Declaration of Conformity can be found on www.jabra.com/doc
Welcome
Thank you for using the Jabra Evolve2 65. We hope you will enjoy it!
Jabra Evolve2 65 features
- Comfortable noise-isolating design
- 3-microphone call technology
- Up to 37 hours wireless battery life
- 40mm speakers for exceptional music
- Up to 30m/100ft wireless range, with significantly enhanced coverage and fewer dropouts
- Works with all leading UC platforms, Microsoft Teams-certified variants available
Jabra Evolve2 65 overview
*Requires Microsoft Teams headset variant
Included accessories
Optional accessories
How to wear
Wearing styles
Adjusting the headset
Adjust the headband so that the headset fits your head comfortably.
When using the microphone, it should be positioned close to your mouth.
Fold flat for storage
The earcups can be folded flat for easy storage.
How to charge
The headset can be charged using the optional charging stand, or via a USB charging cable plugged directly into the headset.
It takes approx. 1 hour and 30 minutes to fully charge. When fully charged, the battery life is up to 37 hours. If out of battery, charging the headset for 15 minutes will give up to 8 hours of battery life.
Charge using the charging stand (optional accessory)
Connect the charging stand to a powered USB port on your computer using the supplied USB charging cable, and then dock the headset in the charging stand. Alternatively, the charging stand can be plugged into any powered USB power supply.
The battery LED on the headset will flash white briefly to indicate the headset has been correctly docked with the charging stand.
The battery LED will then briefly flash green, yellow, or red to indicate the current battery charging status. When the LED turns solid green, the headset is fully charged.
Charge using the USB charging cable
Plug the USB charging cable into the USB-C charging port on the right earcup and any available USB port on your computer. It is recommended to charge the headset using the supplied Jabra charging cable, however, it is possible to use a compatible charger.
Sleep mode
When the headset is powered on, but not playing music or in a call, they will automatically enter sleep mode after 8 hours to conserve battery. To exit sleep mode, simply press any button.
The length of time before the headset enter sleep mode can be adjusted using the Jabra Sound+ app on your smartphone or Jabra Direct on your computer.
After 24 hours of sleep mode, the headset will power down completely. To power, the headset on, slide the On/Off switch to Off and then On.
What the LEDs mean
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Mute |
 |
Plugged into the computer and signed into Microsoft Teams* |
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(slow flash) A headset is trying to connect to Microsoft Teams. Will time out after 10 seconds* |
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(fast flash) Microsoft Teams notification* |
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Bluetooth connection |
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Incoming call/Active call |
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Streaming music/media |
*requires Microsoft Teams headset variant.
How to connect
Connect to computer
Plug the supplied Jabra Link 380 into a USB port on your computer. The Jabra Evolve2 65 and the Jabra Link 380 are pre-paired and ready for use out of the box. The Bluetooth range is up to 30 meters or 100 feet.
To hear music in the headset you may need to select the Jabra Link 380 as the playback device in your operating system’s audio settings.
To manually pair the Jabra Evolve2 65 with the Jabra Link 380, download and use Jabra Direct.
Pair with a smartphone
- Slide the On/Off switch to the Bluetooth position and hold it there until the LED flashes blue and you hear an announcement in the headset.
- Go to the Bluetooth menu on your smartphone and select the Jabra Evolve2 65 from the list of available devices.
How to use
Power on/off
Slide the On/Off switch to the On or Off position to power the headset on or off.
Calls and music
| Right | Calls & music | |
 |
Answer call | Press the Multifunction button Alternatively, move the microphone down to answer a call |
| End call | Press the Multifunction button | |
| Reject call | Double-press the Multi-function button | |
 |
Bring Microsoft Teams to the foreground on the computer | Press the Microsoft Teams button* (when signed into Microsoft Teams) |
| Join active Microsoft Teams meeting | Press the Microsoft Teams button* (when signed into Microsoft Teams) | |
| View Microsoft Teams missed calls and voicemails | Press the Microsoft Teams button* (when signed into Microsoft Teams) | |
 |
Play/pause music | Press the Play/Pause button Alternatively, the headset will pause music when it is placed on a flat surface and will resume music when lifted from a flat surface. |
 |
Adjust volume | Press the Volume up or Volume down button, when listening to music or on a call |
| Next track | Press and hold (1 sec) the Volume up button | |
| Restart track or previous track | Press and hold (1 sec) the Volume down button to restart the current track Press and hold twice to play the previous track | |
| Busylight on/off | Press the Volume up and Volume down buttons at the same time | |
| Hear battery status | Press the Volume up or Volume down buttons when not on a call or listening to music | |
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Activate Voice Assistant (Siri, Google Assistant) | Press the Voice button, when not on a call |
| Mute/unmute microphone | Press the Voice button, when on a call Alternatively, move the microphone boom-arm up to mute, or down to unmute | |
*Requires Microsoft Teams headset variant
Busylight(s)
The Busylight(s) on the headset automatically light up red when you are on a call to indicate to colleagues that you are busy. To manually switch the Busylight(s) on/off, press the Volume up and Volume down buttons at the same time.
Mute/unmute using the microphone boom-arm
The headset microphone can be muted by moving the microphone boom-arm up, or unmuted by moving it down. This feature is on by default and can be disabled using Jabra Sound+ on your smartphone or Jabra Direct on your computer.
Answer call using the microphone boom-arm
An incoming call can be answered by moving the microphone boom-arm down, close to your mouth. This feature is on by default and can be disabled using Jabra Sound+ on your smartphone or Jabra Direct on your computer. 
Voice Assistant
The Jabra Evolve2 65 enables you to speak to Siri, Google Assistant on your smartphone using the Voice button.
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Voice Assistant | |
| Activate Voice Assistant (Siri, Google Assistant) | Press the Voice button, when noon a call | |
Multiuse
The headset can be paired to up to 8 Bluetooth devices, and connected to two Bluetooth devices at once (e.g. the Jabra Link 380 and a smartphone, or two smartphones). The headset can accept multiple incoming calls from either device. To pair to two smartphones, use the normal pairing process separately for each smartphone (refer to section 6). Note: Voice assistant will be activated on the last connected smartphone.
Multiple call handling
The headset can accept and handle multiple calls at the same time.
| Right | Multiple call handling | |
|
End current call and answer an incoming call | Press the Multifunction button |
| Put the current call on hold and answer an incoming call | Hold (2 secs) the Multi-function button* | |
| Switch between held call and active call | Hold (2 secs) the Multi-function button* | |
| Reject incoming calls, when on a call | Double-press the Multi-function button | |
*Non-Microsoft Teams headset variant only
Voice guidance
Voice guidance are announcements that will guide you through set up, or will give you headphone status updates (e.g. connection and battery status).
Voice guidance is enabled by default.
| Right | Voice guidance | |
 |
Turn Voice guidance on/off | Press and hold (5 sec) the Voice button and the Volume up button until you hear an announcement in the headset |
Alternatively, use Jabra Direct on your computer, or Jabra Sound+ on your smartphone, to turn Voice guidance on or off.
For the latest list of supported languages, refer to the Jabra Sound+ app on your smartphone or Jabra Direct on your computer.
Sidetone
Sidetone enables you to better hear your own voice when you are on a call.
Sidetone settings can be configured using the Jabra Sound+ app on your smartphone or Jabra Direct on your computer.
How to reset
Resetting the headset clears the list of paired devices and resets all settings.
| Right | Reset headset | |
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Reset pairing list and settings | Ensure the headset is powered on and you are not on a call. Then press and hold (3 sec) the Multi-function button and the Volume up button simultaneously until the LED lights up purple and you hear an announcement in the headset You will need to repair the headset to your Jabra Link 380. |
Software and firmware
Jabra Sound+
Jabra Direct
Jabra Direct is computer software designed to support, manage and enable optimal functionality for Jabra devices.
Download the latest free version from jabra.com/direct
Update firmware
Firmware updates improve performance or add new functionality to Jabra devices.
Firmware can be updated using either Jabra Direct or the Jabra Sound+ app. Both applications will notify you when a firmware update is available.
Support
FAQ
View the FAQs on Jabra.com/help/evolve2-65
How to care for your headset
- Always store the headset in the supplied case.
- To prevent the depletion of the battery lifetime or capacity, avoid storing the headset in hot or cold environments, such as a closed car in summer, or in winter conditions.
- It is recommended to keep the headset between -20°C and 55°C (-4°F and 131°F).
- Do not store the headset for extended periods of time without recharging them (max. three months).
FAQS
How does Jabra Evolve2 differ from the Jabra Evolve Series?
Jabra Evolve2 is a new range within the existing Evolve Series. We have re-engineered the products in the new range in every single way. Evolve is the leading professional headset series — with Evolve2 we are setting the new standard.
Can I use the Jabra Evolve2 65 with my smartphone and tablet?
Yes. You can connect your headset to both your computer (with the supplied Jabra Link 380 Bluetooth adapter) and your smartphone or tablet at the same time.
Can I connect my headset using both USB-A and USB-C?
Yes. You can choose between a USB-A or USB-C Bluetooth adapter.
Can I pair this headset with iPhone and Android?
Yes. The first time you turn on your Jabra Evolve2 65, it is ready to pair with your mobile device.
Is the dongle 2.4ghz or bluetooth, if the laptop is locked to use bluetooth will it still connect?
First part: Bluetooth
Second part: it will still work if locked.
Does the MS version also support Zoom?
yes
Can you use one headset with 2 different iphone?
The Jabra Evolve2 65 includes a Multipoint feature that allows users to connect to two devices simultaneously. For example, you can connect your headset to a Jabra Link Bluetooth adapter and a mobile device, or to two mobile devices at the same time. Note, that you can only connect your Jabra headset to one Jabra Link Bluetooth adapter at a time.
Is anyone using with ms teams on mac with the usb-c dongle and having audio lag/cut outs?
Yes, me too.
Do they include a usb bluetooth adapter i can connect to the computer?
Yes, make sure you order the correct model so you have the right type of USB adapter (USB A, USB C)
if there is a dog barking near me, can the person I’m speaking with hear it?
Noise-canceling microphones do a great job reducing or eliminating the ambient noise around you that your caller can hear. However, noise-canceling microphones would have a hard time detecting and reducing the sharp, sudden sound of a dog barking.
Anyone used with rc? ring central cannot answer calls from headset ….jabra software updated firmware updated. windows 10
You may have to go into the audio setting on ring central and change them to Jabra
What is the range?
The Jabra Evolve2 65 has up to 30 m/100 ft of range.
Can you use usb c to 3.5 mm jack for music?
Yes, you can use the headset using the USB-C connector to listen to music.
Is it good?
Yes
When connected to Windows via bluetooth i.e. without using the dongle (Link 380), can we still mute/un-mute directly from headset during calls ?
We recommend using the included adapter for the best connection. You can certainly mute your headset even if you are not connected with the included dongle
Does music mute when incoming or making a outbound call automatically?
Yes music stops on my iPhone and call comes in from MSTeams.
What is this choice between usb a and usb c mean?
The choice between USB A and USB C is for the included Jabra Link 380 Bluetooth Dongle that will plug in your Mac or PC.
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