Motorola MB7220 Cable Modem manual

Motorola MB7220 Cable Modem

Modem Information DOCSIS 3.0 Cable Modem 8×4 channel bonding with speeds of up to 150 Mbps on a wired connection Cox recommends a DOCSIS 3.1 modem or gateway	Highest Service Level Preferred 150

Front View Click to enlarge.		After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Troubleshooting section.
Back View Click to enlarge.		The Motorola MB7220 has the following ports and button available on the back of the modem. ON / OFF – Turns the modem on and off POWER – Connects to the power adapter RESET – Press and hold this recessed button at least 10 seconds to restore to factory defaults and reboot the modem (login/Reset instructions) ETHERNET – Connects devices to the 10/100/1000 Ethernet port COAX – Connects to a coaxial cable
MAC Address Click to enlarge.		MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem	Solution
Ethernet LAN	Green	None – a device is connected to the Ethernet port and is using 1 Gbps LAN speed	N/A
	Amber	None – a device is connected to the Ethernet port and is using 10 or 100 Mbps LAN speed	N/A
	Blinking	None – data is being transferred over the Ethernet connection	N/A
	Off	No device is connected or the device is disabled	Verify all cable connections and try resetting the modem.
Online	On	None – the modem is online	N/A
	Blinking	None – the modem is registering a connection	N/A
	Off	The modem is offline	Verify all cable connections and try resetting the modem.
Upstream	Solid Blue	None – multiple upstream channel is in use	N/A
	Blinking Blue	Negotiating multiple upstream bonded channels	Verify all cable connections and try resetting the modem.
	Solid Green	None – one upstream channel is in use	N/A
	Blinking Green	Scanning for an upstream channel	Verify all cable connections and try resetting the modem.
	Off	No upstream channels are in use	Verify all cable connections and try resetting the modem.
Downstream	Solid Blue	None – multiple downstream channels are in use	N/A
	Blinking Blue	Negotiating multiple downstream bonded channels	Verify all cable connections and try resetting the modem.
	Solid Green	None – one downstream channel is in use	N/A
	Blinking Green	Scanning for downstream channels	Verify all cable connections and try resetting the modem.
Power	On	None – the modem is powered on	N/A
	Off	No power	Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the ON/OFF button on the back of the modem to ensure it is turned on.