Motorola MG7700 Cable Modem
Modem InformationDOCSIS 3.0 Dual Band 1900 AC WiFi Modem 24×8 channel bonding To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required |
Highest Service LevelUltimate 500 |
Front View
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After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. | |
Back View
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The Motorola MG7700 has the following ports and buttons available on the back of the modem.
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MAC Address
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MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device. |
Troubleshooting
The modem lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|---|---|
| Power
|
On | None. The modem is powered on. |
| Off | No power. Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the ON/OFF button on the back of the modem to ensure it is turned on. | |
| Downstream
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Solid Blue | None. Multiple downstream channels are in use. |
| Blinking Blue | Negotiating multiple downstream bonded channels. Verify all cable connections and try resetting the modem. | |
| Solid Green | None. One downstream channel is in use. | |
| Blinking Green | Scanning for downstream channels. Verify all cable connections and try resetting the modem. | |
| Upstream
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Solid Blue | None. Multiple upstream channel is in use. |
| Blinking Blue | Negotiating multiple upstream bonded channels. Verify all cable connections and try resetting the modem. | |
| Solid Green | None. One upstream channel is in use. | |
| Blinking Green | Scanning for an upstream channel. Verify all cable connections and try resetting the modem. | |
| Off | No upstream channels are in use. Verify all cable connections and try resetting the modem. | |
| Online
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On | None. The modem is online. |
| Blinking | None. The modem is registering a connection. | |
| Off | The modem is offline. Verify all cable connections and try resetting the modem. | |
| Ethernet LAN Ports | Green | None. A device is connected to the Ethernet port and is using 1 Gbps LAN speed. |
| Amber | None. A device is connected to the Ethernet port and is using 10 or 100 Mbps LAN speed. | |
| Blinking | None. Data is being transferred over the Ethernet connection. | |
| Off | No device is connected or the device is disabled. Verify all cable connections and try resetting the modem. | |
| 2.4 GHz WLAN | Off | 2.4 GHz WiFi is not enabled. Press the WLAN button on the back of the modem to ensure WiFi connectivity is enabled. |
| Blinking | None. Data is being transferred over the 2.4 GHz WiFi connection. | |
| On | None. 2.4 GHz WiFi is enabled. | |
| 5 GHz WLAN | Off | 5 GHz WiFi is not enabled. Press the WLAN button on the back of the modem to ensure WiFi connectivity is enabled. |
| Blinking | None. Data is being transferred over the 5 GHz WiFi connection. | |
| On | None. 5 GHz WiFi is enabled. | |
| WPS
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Blinking | None. WPS is in discovery mode. |
| On | None. WPS configuration is successful. |
