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Motorola MG7700 Cable Modem manual


Motorola MG7700 Cable Modem manual Image

Motorola MG7700 Cable Modem

Modem Information

DOCSIS 3.0 Dual Band 1900 AC WiFi Modem

24×8 channel bonding

To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Ultimate 500

Front View

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After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.

Back View

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The Motorola MG7700 has the following ports and buttons available on the back of the modem.
  • ETHERNET LAN 1 2 3 4 – Provides internet access to a single device. Only one port is active at a time.
  • WLAN – Turns WiFi connectivity on and off
  • WPS – Press to turn on discovery mode
  • RESET – Press and hold this recessed button at least 10 seconds to restore to factory defaults and reboot the modem (login/Reset instructions)
  • COAX – Connects to a coaxial cable
  • ON / OFF – Turns the modem on and off
  • POWER – Connects to the power adapter

MAC Address

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MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The modem lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem
Power

Power light

On None. The modem is powered on.
Off No power. Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the ON/OFF button on the back of the modem to ensure it is turned on.
Downstream

Solid Blue None. Multiple downstream channels are in use.
Blinking Blue Negotiating multiple downstream bonded channels. Verify all cable connections and try resetting the modem.
Solid Green None. One downstream channel is in use.
Blinking Green Scanning for downstream channels. Verify all cable connections and try resetting the modem.
Upstream

Solid Blue None. Multiple upstream channel is in use.
Blinking Blue Negotiating multiple upstream bonded channels. Verify all cable connections and try resetting the modem.
Solid Green None. One upstream channel is in use.
Blinking Green Scanning for an upstream channel. Verify all cable connections and try resetting the modem.
Off No upstream channels are in use. Verify all cable connections and try resetting the modem.
Online

On None. The modem is online.
Blinking None. The modem is registering a connection.
Off The modem is offline. Verify all cable connections and try resetting the modem.
Ethernet LAN Ports Green None. A device is connected to the Ethernet port and is using 1 Gbps LAN speed.
Amber None. A device is connected to the Ethernet port and is using 10 or 100 Mbps LAN speed.
Blinking None. Data is being transferred over the Ethernet connection.
Off No device is connected or the device is disabled. Verify all cable connections and try resetting the modem.
2.4 GHz WLAN Off 2.4 GHz WiFi is not enabled. Press the WLAN button on the back of the modem to ensure WiFi connectivity is enabled.
Blinking None. Data is being transferred over the 2.4 GHz WiFi connection.
On None. 2.4 GHz WiFi is enabled.
5 GHz WLAN Off 5 GHz WiFi is not enabled. Press the WLAN button on the back of the modem to ensure WiFi connectivity is enabled.
Blinking None. Data is being transferred over the 5 GHz WiFi connection.
On None. 5 GHz WiFi is enabled.
WPS

Blinking None. WPS is in discovery mode.
On None. WPS configuration is successful.


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