Motorola MG8702 Cable Modem manual

Motorola MG8702 Cable Modem

Modem Information DOCSIS 3.1 AC3200 Dual Band WiFi Modem 32×8 channel bonding	Highest Service Level Gigablast

Front View Click to enlarge.		After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.
Back View Click to enlarge.		The Motorola MG8702 has the following ports and buttons available on the back of the modem. USB 3.0 – Connects to a USB 3.0 cable WPS – Press to turn on discovery mode WLAN – Turns WiFi connectivity on and off RESET – Press and hold this recessed button at least 10 seconds to restore to factory defaults and reboot the modem ETHERNET LAN 1 2 3 4 – Connects devices to 10/100/1000 Ethernet ports COAX – Connects to a coaxial cable ON / OFF – Turns the modem on and off POWER – Connects to the power adapter
MAC Address Click to enlarge.		MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem
Power	On	None. The modem is powered on.
	Off	No power. Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the ON/OFF button on the back of the modem to ensure it is turned on.
Downstream	Solid Blue	None. Multiple downstream channels are in use.
	Blinking Blue	Negotiating multiple downstream bonded channels. Verify all cable connections and try resetting the modem.
	Solid Green	None. One downstream channel is in use.
	Blinking Green	Scanning for downstream channels. Verify all cable connections and try resetting the modem.
Upstream	Solid Blue	None. Multiple upstream channel is in use.
	Blinking Blue	Negotiating multiple upstream bonded channels. Verify all cable connections and try resetting the modem.
	Solid Green	None. One upstream channel is in use.
	Blinking Green	Scanning for an upstream channel. Verify all cable connections and try resetting the modem.
	Off	No upstream channels are in use. Verify all cable connections and try resetting the modem.
Online	Solid Green	None. The modem is online with DOCSIS 3.0.
	Solid Blue	None. The modem is online with DOCSIS 3.1.
	Blinking	None. The modem is registering a connection.
	Off	The modem is offline. Verify all cable connections and try resetting the modem.
2.4 GHz WLAN	Off	2.4 GHz WiFi is not enabled. Press the WLAN button on the back of the modem to ensure WiFi connectivity is enabled.
	Blinking	None. Data is being transferred over the 2.4 GHz WiFi connection.
	On	None. 2.4 GHz WiFi is enabled.
5 GHz WLAN	Off	5 GHz WiFi is not enabled. Press the WLAN button on the back of the modem to ensure WiFi connectivity is enabled.
	Blinking	None. Data is being transferred over the 5 GHz WiFi connection.
	On	None. 5 GHz WiFi is enabled.
WPS	Blinking	None. WPS is in discovery mode.
	On	None. WPS configuration is successful.
USB	Solid Green	None. Light remains solid when USB port is in use.
	Off	No device is connected. Verify all cable connections.
Rear Panel Ethernet LAN Ports	Green	None. A device is connected to the Ethernet port and is using 1 Gbps LAN speed.
	Amber	None. A device is connected to the Ethernet port and is using 10 or 100 Mbps LAN speed.
	Blinking	None. Data is being transferred over the Ethernet connection.
	Off	No device is connected or the device is disabled. Verify all cable connections and try resetting the modem.