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NISBET DA397 Griddle Manual

NISBET DA397 Griddle Manual Image

Instruction manual

 Model DA397

Safety Tips

  • Position on a flat, stable surface.
  • A service agent/qualified technician should carry out installation and any repairs if required. Do not remove any components on this product.
  • Consult Local and National Standards to comply with the following:
    – Health and Safety at Work Legislation
    – BS EN Codes of Practice
    – Fire Precautions
    – IEE Wiring Regulations
    – Building Regulations
  • Caution! Hot surface! Do not touch! The temperature of the cooking surface may be high when the appliance is operating.
  • DO NOT immerse the appliance in water.
  • DO NOT clean with jet/pressure washers.
  • DO NOT move or carry the appliance when it is switched on.
  • DO NOT leave the appliance unattended during operation.
  • Always use oven gloves when cooking or carrying out any adjustments to the appliance.
  • Do not use to heat any sealed glass/container with food. Pressure may build up and cause the container to burst, possibly resulting in personal injury or damage to the griddle.
  • Do not obstruct any ventilation openings in the appliance body.
  • During and after cooking, the unit is still hot. Never touch the surface to avoid scalding.
  • Always switch off and disconnect the power supply to the appliance when not in use.
  • This appliance must only be used in accordance with these instructions and by persons competent to do so.
  • Keep all packaging away from children. Dispose of the packaging in accordance with the regulations of local authorities.
  • If the power cord is damaged, it must be replaced by a Nisbets Essentials agent or a recommended qualified technician in order to avoid a hazard.
  • This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience or knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
  • Children should be supervised to ensure that they do not play with the appliance.
  • Nisbets Essentials recommend that this appliance should be periodically tested (at least annually) by a Competent Person. Testing should include, but not be limited to Visual Inspection, Polarity Test, Earth Continuity, Insulation Continuity, and Functional Testing.
  • Nisbets Essentials recommend that this product is connected to a circuit protected by an appropriate RCD (Residual Current Device).


Please take a few moments to carefully read through this manual. Correct maintenance and operation of this machine will provide the best possible performance from your Nisbets Essentials product.
This appliance is intended to be used for commercial applications, for example in kitchens of restaurants, canteens, hospitals, etc. but not for household and industrial use.

Pack Contents

The following is included:

  • Steel plate countertop griddle
  • Instruction manual

Nisbets Essentials prides itself on quality and service, ensuring that at the time of packaging the contents are supplied fully functional and free of damage.
Should you find any damage as a result of transit, please contact your Nisbets Essentials dealer immediately.


  1. Place the unit on a heat-resistant surface. Avoid placing it on or close to flammable materials. Maintain a distance of 20cm (7 inches) between the appliance and walls or other objects for ventilation.
  2. Keep the unit away from splashing water and the countertop’s edge.

Note: Before using it for the first time, clean the appliance with warm soapy water. Let dry completely.

Seasoning the Griddle Plate
Before using for the first time the cooking surface needs to season.

  1. Ensure the cooking surface is clean.
  2. Brush the surface with cooking oil.
  3. Connect the appliance to the mains power supply. The POWER indicator light (green) turns on.
  4. Set the thermostat to 50°C. The HEAT indicator light turns on.
  5. Once the set temperature is reached, the HEAT indicator light turns off.
  6. Turn the appliance Off and allow it to cool before wiping away any excess oil.
  7. The appliance is now ready for use.

Note: It is recommended the cooking the surface is lightly oiled before cooking.

  1. Connect the appliance to the mains power supply. The POWER indicator light (green) illuminates.
  2. Set the thermostat to the desired temperature (60°C-300°C). The HEAT indicator light (orange) turns On and the appliance begins to heat up.
    Note: 200°C to 220°C is suitable for general cooking.
  3. When the set temperature is reached, the HEAT indicator light turns Off.
    Note: During use, the HEAT indicator light will cycle on/off, indicating the set temperature is being maintained.
  4. Place the foodstuffs on the griddle plate and cook as required.
  5. Turning off: After use, set the thermostat to the OFF position and disconnect the appliance from the power supply.

Overheat protection
This appliance is featured with overheat protection. Should the temperature exceed safe levels the appliance will automatically cut off power.
The thermal Cut-out switch is located on the rear of the appliance. To reset the appliance after a sufficient cool-down period:

  1. Unscrew the reset switch cover.
  2. Press the small reset switch down until it clicks, using a blunt pointed instrument.
  3. The appliance is now reset and can be used as normal.

Cleaning, Care and Maintenance

Always turn off and disconnect the appliance from the power supply before cleaning. Always allow the appliance to cool before cleaning.
If grease is permitted to accumulate, it will begin to carbonized into a hard substance that is extremely difficult to remove. To prevent this follow the
cleaning steps below:

  • Regularly remove excess grease or fat using a cloth dampened with hot soapy water.
  • Take care when using scrapers to remove cooking residues as they can damage the cooking surface.
  • Dry thoroughly after cleaning.
  • A Nisbets Essentials dealer or qualified technician should carry out repairs if required.

For best performance, Nisbets Essentials recommend that the appliance is cleaned after each day of operation.
Failure to clean the appliance regularly may result in premature activation of the thermal cut-out switch.

After each use, scrape the appliance with a soft plastic or wooden scraper to remove excess fat and food.
If there is an accumulation of burned fat or food, the cooking surface should be thoroughly scoured and re-seasoned.
It is vital that the cooking surface is re-seasoned after scouring.
Do not use steel wool as it may leave shards that could contaminate food.
Waste Tray
This appliance is featured with a waste tray to collect any liquid or fats that runoff during cooking.
At least once a day, remove and empty the waste tray before washing with warm soapy water. Do not allow the tray to overfill.
WARNING: DO NOT remove the tray during or immediately after use as the contents are still hot.


If your Nisbets Essentials appliance develops a fault, please check the following table before making a call to the Helpline.

Fault Probable Cause Solution
The unit is not working The unit is not switched on Check the unit is plugged in correctly and switched on
Plug or lead is damaged Call Nisbets Essentials agent or qualified technician
Fuse in the plug has blown Replace the plug fuse
Power supply Check power supply
The thermal cut-out switch has been activated Press the reset switch on the rear of the unit
The HEAT indicator light comes on but the appliance does not heat up Faulty element Call Nisbets Essentials agent or qualified technician
Faulty thermostat Call Nisbets Essentials agent or qualified technician
Thermostat set incorrectly Check thermostat
Surface flaking Build up of carbonized food debris Refer to the “Cleaning, Care & Maintenance” section

Technical Specifications

Model Voltage Power Current Cooking Surface size (w x d mm) Dimensions h x w x d(mm) Weight
DA397 220-240V-
3000W 13A 480 x 310 240 x 550 x 430 23kg

Electrical Wiring
This appliance is supplied with a 3 pin BS1363 plug and lead.
The plug is to be connected to a suitable mains socket.
This appliance is wired as follows:

  • Live wire (colored brown) to the terminal marked L
  • Neutral wire (colored blue) to the terminal marked N
  • Earth wire (colored green/yellow) to terminal marked E

This appliance must be earthed.
If in doubt consult a qualified electrician.
Electrical isolation points must be kept clear of any obstructions. In the event of any emergency disconnection being required, they must be readily accessible.
The WEEE logo on this product or its documentation indicates that the product must not be disposed of as household waste. To help prevent possible harm to human health and/ or the environment, the product must be disposed of in an approved and environmentally safe recycling process. For further information on how to dispose of this product correctly, contact the product supplier, or the local authority responsible for waste disposal in your area.

Nisbets Essentials parts have undergone strict product testing in order to comply with regulatory standards and specifications set by international, independent, and federal authorities. Nisbets Essentials products have been approved to carry the following symbol:

All rights reserved. No part of these instructions may be produced or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of Nisbets Essentials.
Every effort is made to ensure all details are correct at the time of going to press, however, Nisbets Essentials reserves the right to change
specifications without notice.


Equipment Type Model
Countertop Griddle DA397 (-E & -A)
Application of Territory Legislation & Council Directives(s) Low Voltage Directive (LVD) – 2014/35/EU
Electrical Equipment (Safety)
Regulations 2016
EN 60335-1:2012 +A11:2014
EN 60335-2-38:2003 +A1:2008
EN 62233:2008
Electrical Safety
AS/NZS 60335.1:2011 +A1:2012 +A2:2014
IEC 60335-2-38:2002 +A1:2008
EN 62233:2008
Electro-Magnetic Compatibility (EMC) Directive
2014/30/EU – recast of 2004/108/EC
Electromagnetic Compatibility Regulations 2016 (S.I. 2016/1091)
EN 61000-3-2: 2014
EN 61000-3-3: 2013
Electromagnetic Compatibility
EN 61000-3-2: 2014
EN 61000-3-3: 2013
Restriction of Hazardous Substances Directive
(RoHS) 2015/863 amending Annex II to Directive
Restriction of the Use of Certain Hazardous
Substances in Electrical and Electronic
Equipment Regulations 2012 (S.I. 2012/3032)
Producer Name Nisbets Essentials

I, the undersigned, hereby declare that the equipment specified above conforms to the above Territory Legislation, Directive(s) and Standard(s).

Date 10 th May 2021
Full Name Ashley Hooper Eoghan Donnellan Josie Holt
Position Technical & Quality
Commercial Manager/ Importer Commercial Manager/ Responsible Supplier
Producer Address Fourth Way, Avonmouth, Bristol,
BS11 8TB United Kingdom
42 North Point Business Park New Mallow RoadCork Ireland 15 Bagdally Road, Campbelltown NSW 2560

UK +44 (0)845 146 2887
NL 040 – 2628080
FR 01 60 34 28 80
BE-NL 0800-29129
BE-FR 0800-29229
DE 0800 – 1860806
ES 901-100 133
PT [email protected]