Ooma Connect Base Station Setup Guide

Setup Guide

Ooma Connect Base Station Setup Guide and Troubleshooting

What’s in the Box

Activate Your Ooma Office Account

If you purchased the Ooma Connect Base Station through a qualified Ooma salesperson, it should already be activated. You should have received an email from Ooma with your account details, including the main phone number and administrator password.
If you purchased the Ooma Connect Base Station through a retailer or secondhand, you may
need to start by activating your Ooma Office Account. To do so:

1. Go to office.ooma.com on your computer
2. Choose “Sign Up for Ooma Office”
3. Follow the instructions to create a new account

Account Information
Once you have activated your Ooma Office account, feel free to enter your key information here:

Connect to the Internet

Choose one or both of the following ways to connect your Base Station
to the Internet:

1. Use the included Ethernet cable
   to connect your Base Station to your router. Insert one end of the cable into the WAN port on the back of your Base Station. Insert the other end into an open port
   on your router.
   AND / OR
2. If you have purchased an
   Ooma Wireless Adapter, connect
   it to the LTE port on the back of
   the Base Station.The Ooma Wireless Adapter can provide either a primary or a backup Internet connection.

Power on Your Base Station

Plug the small end of the power adapter in to the Base Station and the other end in to an
AC wall outlet.

Wait for Bootup and Software Update

Your Ooma Connect Base Station will take a few minutes to start up. The left light on the front will
be solid red or blinking red during this period.
If the Base Station requires a software update, it may blink purple while it is downloading the new software and updating. The device may also reboot during the software update.
Do not disturb the device until it has completed its updates. When the updates are complete and ready to use, the left LED will remain solid blue for more than five minutes.

LED Lights Reference

Left Light                                                                    Right Light

Solid Blue – System is operational                    Off – Wireless adapter is not connected

Solid Red – System is booting up                      Solid Green –System is actively using LTE connection

Blinking Red – System is not operational
or is booting up

Blinking Purple – New software is
being downloaded

Connect Phones

You can connect three types of phones to the Ooma Connect Base Station:

1. Traditional Analog Phones – Plug these into the phone jack labeled ‘PHONE’ on the back of the Base Station.

 2. Ooma DECT Devices – Refer to the instructions provided with your DECT devices like the DP1-0 or Linx device.
3. IP Phones – Refer to the instructions on p. 10

Customer Support

Need help? Ooma has a wealth of available resources
to help if you need assistance.
Support Articles and User Manuals. Access our comprehensive knowledge base
at support.ooma.com/office.
Live Customer Care. Speak with a support specialist at 1-866-939-6662 (US)
or 1-877-948-6662 (Canada).