Ooma Office Phone
Making Calls
To an internal extension: Dial the three-digit extension number.
To an external phone number: Dial the 10 or 11 digit phone number.
To an international phone number: Dial 011, then then the country code and phone number
Receiving Calls
Answering a call Pick up your phone when it rings.
Answering call-waiting Press the Flash key on your phone when you hear the call-waiting tone.
Your current call will be put on hold. Press Flash again to switch back.
(Note: You can press and release the receiver button if you do not have a flash button)
Placing Calls on Hold
Putting a call on hold: Dial *0 to put a call on hold.
Dial *0 again to take the call off hold.
Placing a new call when a call is active: Press Flash. Wait for dial tone and dial the new number.
Press Flash again to return to the first caller.
Three-Way Conferencing
Starting conference call: Dial *3 when you are on one call and have a second call on hold
Stopping conference call: Press Flash. One call will remain active, the other will be put on hold.
Caller-ID Blocking
Blocking your caller-ID: Dial *67, then dial the number.
Unblocking your caller-ID: Dial *82, then dial the number,
Transferring Calls (to internal extensions)
Blind transfer (one-step) Dial *1. Then dial three-digit extension and hang up.
Attended transfer (two-step) Press Flash to place caller on hold. After dial tone, dial 3-digit extension. If they want to take the call, dial *2 and hang up.
If they cannot take the call, press Flash to return to caller.
Transfering to voicemail Dial *8. Then dial 3-digit extension and hang up.
Call Forwarding
Setting up Call Forwarding Dial *72. Wait for the prompt, and then dial the phone number. that will receive the forwarded calls followed by #.
Toggling Call Forwarding on/off Dial *74 and follow the directions on the phone.
Accessing Voicemail
From your phone extension: Dial your extension number.
From your browser*: Login to http://office.ooma.com/user
From your smartphone**: Download the Ooma Office mobile app and login.
From another extension or outside phone line: Dial your number directly. Wait until it goes to voicemail. Press * and enter your voicemail PIN number.
Through the Virtual Receptionist: When the Virtual Receptionist speaks, press *. Next, dial your three-digit extension number and enter your PIN.
* Login with the phone number, extension number and password provided to you by your administrator
** Your administrator must enable the mobile app on your extension. Login with the same information that you use on the web.
Updating Voicemail
Recording/updating your greeting Select Option 5 from voicemail main menu, then select Option 1.
Recording/updating your name Select Option 5 from voicemail main menu, then select Option 2.
Changing your PIN Select Option 5 from voicemail main menu, then select Option 3.
