setup manual
ooma telo home phone modem setup manual
Ooma Telo® Package Contents
Getting Started
Installing Ooma is easy! In fact, most users are up and
calling in less than 15 minutes. This guide will walk you
through setting up your Ooma Telo and introduce the
basics of using your Ooma service.
Have a Question or Need Assistance?
Here is where you can look for help:
Knowledge base: www.ooma.com/support
User manuals: www.ooma.com/userguide
Community forum: www.ooma.com/forums
Live Customer Care: 1-888-711-6662 (US)
1-866-929-6662 (Canada)
Activate Online
Begin by activating your Ooma Telo device online. 
Locate the seven-digit activation code printed
on the bottom of the Telo.
Next, navigate a web browser to:
http://www.ooma.com/activate
The activation wizard will guide you through:
- Selecting a phone number
- Registering your 911 address
- Adding billing information
- Creating your My Ooma account
You’ll receive an email confirmation once
your device is activated.
Connect To Your Router
Connect the Ooma Telo to your Router
Using the included Ethernet cable a , connect the
INTERNET port of the Telo to an open Ethernet port
on your router.
Alternative Setup Options
While we recommend that you begin with this
setup, the Ooma Telo is flexible enough to fit into
any home network. Please see the back side of
this guide for other network installation options.
Connect Your Phone
Plug your phone into the Ooma Telo
Using your existing phone cable, plug your corded phone or cordless
phone base station into the PHONE port.
Power On
Plug in your Ooma Telo
Plug the provided AC adapter b into the POWER
port. It is normal for the lights on the Telo to blink for a
couple of minutes while it boots up.
The Ooma logo will light up blue once the device is
ready to be used. Pick up the phone and listen for the
musical Ooma dialtone to confirm that your set up is
complete.
If your device requires a software upgrade,
the Ooma logo will blink purple while it is
downloading the newest version. !
This may take 5-10 minutes depending on the speed of
your Internet connection. Do not unplug the Telo while
it is upgrading. It will automatically reboot after the
upgrade is complete.
Congratulations, You’re Done!
Place your first phone call
Pick up the phone you connected to the Ooma Telo
and dial just like you always do. Call a friend
or family member and experience firsthand the qualityof Ooma PureVoice™ technology. While you are at it,
you might want to tell them about Ooma!
Check out My Ooma
Access your online control panel at my.ooma.com. 
Here you’ll unlock the capabilities of your system:
- Check voicemail and call logs
- Configure preferences and set up advanced features
- Purchase additional services and add-ons
And much more! The first time you log in, our Setup
Wizard will help you configure our most popular features.
Set up your voicemail
Initializing your voicemail account takes only a few 
minutes. To get started, pick up the phone connected
to the Ooma Telo and press the key on the Telo.
The system will walk you through configuring your
account and recording a personal greeting.
What’s Next?
Transfer your phone number
In most areas, you can port your existing phone number to Ooma for a one-time fee. You must
maintain phone service with your current provider until the porting process is completed, which
usually takes about 3-4 weeks. To check availability, to learn more, or to get started, please visit:
my.ooma.com/port
Explore Ooma Premier™
Ooma Premier is a bundle of enhanced calling features that will get your home phone service
firing on all cylinders! Each Ooma Telo includes a free trial of Ooma Premier, giving you the
chance to test drive more than 25 premium calling features.
See the Ooma Premier section for an overview of our most popular features. To learn more
about all the features and benefits included in a subscription to Ooma Premier, go to:
my.ooma.com/premier
Alternative Setup Options
The Ooma Telo is flexible enough to work in almost any home network and with a variety of devices.
Review the following options to see if any of them apply to your situation.
Install Telo between modem and router
Installing the Telo between your modem and router will result in the best voice quality. This setup allows Ooma to
prioritize your phone calls over other network traffic. Don’t worry, this won’t slow down your Internet connection.
- Locate the Ethernet cable that connects your
modem to your router. Unplug the modem
end of the cable and plug it into the HOME
port of the Telo. - Use the included Ethernet cable and connect the
INTERNET port of the Telo to your modem. - Reboot your modem and router.
ooma telo home phone modem
If you only have one computer and it is connected directly to your modem, follow these instructions:
- Locate the Ethernet cable that connects your
modem to your computer. Unplug the modem
end of the cable and plug it into the HOME
port of the Telo. - Use the included Ethernet cable and connect the
INTERNET port of the Telo to your modem. - Reboot your modem and computer.
Connecting fax machines and
other devices
A standard phone splitter can be used to connect
more than one device to the PHONE port.
Devices such as fax machines, digital video recorders (DVR)
or set-top boxes (STB) use a phone line to make data calls. To
complete these types of calls, you must dial * 9 9 prior to the
destination phone number. A successful data transfer mainly
depends on the speed and quality of your Internet connection.
To learn more, visit: www.ooma.com/fax
Connecting your phone jacks
You can link the Ooma Telo to all the phone
jacks in your home, allowing you to connect
phones in multiple rooms.
Note: The PHONE port on the back of your Ooma Telo
is not designed or certified for connecting to your phone
company’s wiring, whether through the phone jacks in
your home or otherwise. In order to avoid an increased risk of fire and/or electrical shock, you must first completely
and physically disconnect the telephone company’s wiring outside of your house from the phone wiring that is inside of
your house, before you plug your Ooma Telo into your phone jacks. Please visit www.ooma.com/homedistribution
before you proceed with connecting your Telo to your phone jacks in this manner.
Ooma Usage Guide
Basic Operation
Making and receiving calls
To place a call, pick up a phone connected to your
Ooma Telo and dial a phone number.
To answer a call, pick up the phone when it rings
as you normally would.
Call-waiting
Switch to a second incoming call by pressing the
Flash key on your telephone handset. The current
call will automatically be put on hold. To switch
back, press the Flash key again.
Blocking caller-ID
Disable your caller-ID on outgoing calls by dialing
* 6 7 before you dial out. To disable caller-ID for
all calls, visit: my.ooma.com/privacy
911 emergency calling
In case of an emergency, dial 9 1 1 to reach
first responders. For your safety, always keep your
address up-to-date at: my.ooma.com/address
International and other calling services
A calling plan or prepaid balance is required to call
outside the country. Visit my.ooma.com/prepaid
to get started. Then dial 0 1 1 followed by the
country code and phone number. Your remaining
time will be announced before the call completes.
Note: A prepaid balance is required for 411 calls.
Voicemail
Setting up
Pick up your phone and press the key on the
Ooma Telo. The system will walk you through setting
up your PIN and recording a personal greeting.
Playing messages at home
When you have new messages, the key will blink.
Press the key to listen to your voicemail through
the speaker. You can also listen to messages through
your phone. Simply dial your own phone number and
follow the voice prompts.
Checking voicemail remotely
There are three ways to check voicemail remotely:
1 Phone: Dial your Ooma number. When the call rolls
to voicemail, press the * key and enter your PIN.
2 Online: Listen to and manage your voicemail on the
web at: my.ooma.com/inbox
3 Email: Forward your voicemail as an MP3 file to
your email or mobile phone (requires Ooma Premier).
Set up forwarding at: my.ooma.com/voicemail
Changing voicemail settings
Pick up the phone connected to your Ooma Telo and
press the key.
From the main menu, select option 2:
Ooma Premier™
Your Ooma Telo comes with a free trial of Ooma
Premier, a bundle of over 25 premium calling features.
Check out some of our most popular features below!
Making two calls at once
Press the Flash key on your handset, and you’ll get a
new Ooma dialtone.
Forwarding your voicemail
Forward your voicemail to email so you can listen to
messages from your smartphone or computer. To set
this up, go to: my.ooma.com/voicemail
Staying connected on the go
Afraid to miss a call? Set up your Ooma Telo to
forward calls to your cell phone. Choose to forward all
calls, only when your Internet is down, or to ring your
home phone and cell phone at the same time. Set this
up any time at: my.ooma.com/calling
Blocking telemarketers
Personal and community blacklists have been
designed to help you filter out telemarketers and other
unwanted callers. To start blocking callers, visit:
my.ooma.com/blacklists
Choosing a virtual number
Select a number from almost any calling area for a
home office or to make it easy for friends and family in
another state to reach you. Get started at:
my.ooma.com/numbers
Identifying callers
Don’t recognize the number? Enhanced Caller-ID will
look up the caller’s name from a national database so
you’ll have more than just the number to go by.
Monitoring your calls
Listen in as your callers leave their voicemail. The
message will be played through the speaker in your
Telo. Only answer the phone if you decide you want to
take the call.
Setting up 911 notifications
Gain some peace of mind by setting up your Ooma
system to send email or text message alerts whenever
someone dials 911 from home. To set this up, go to:
my.ooma.com/911
Using Ooma on your smartphone
Use your Apple or Android smartphone to make
phone calls over any Wi-Fi or 3G/4G data connection
with the Ooma Mobile app. To get started, go to:
my.ooma.com/mobile
Turning off the ringer
Need some peace and quiet? Just press and hold the
>> button or dial * 7 8 on your phone and all your
calls will roll straight to voicemail. To deactivate Do
Not Disturb, press and hold >> again or dial * 7 9 .
And much, much more
Explore all the features and benefits of Ooma Premier:
my.ooma.com/premier
Add-Ons for Ooma Telo
Ooma HD2 Handset
Unlock the full power of your Ooma Telo. The
HD2 Handset lets you enjoy:
- Two-inch color screen with picture caller-ID
and Facebook profile pictures - Unmatched clarity and lifelike sound quality
of Ooma PureVoice™ HD - Convenient access to voicemail, the Instant
Second Line, and other enhanced features,
right in your hand
Ooma Linx
Need to connect a fax machine or a second
phone? The Linx allows you to:
- Wirelessly and securely extend the Ooma
service to additional phones and devices
anywhere in your home - Configure it for use with your primary
number or as a dedicated second line - Connect fax machines and other devices
via pass-through mode
Ooma Wireless + Bluetooth Adapter
Connect your Ooma Telo wirelessly to your
home Wi-Fi network:
- Plug the adapter into the USB port
to connect to any Wi-Fi network - Install your Ooma Telo in a central
location in your home - Convenient access to voicemail and
other advanced features - Supports 802.11b/g/n
With built-in Bluetooth, also enjoy integration
between your home and mobile phone:
- Link your mobile phone to your Telo so
incoming cellular calls will ring through
to your home phones - Leave your cell phone in the charger
without worrying about missing a call - Enjoy the comfort and convenience of
talking on your home phone - Pairs with up to seven Bluetooth devices
Troubleshooting
logo is blinking red
A blinking red logo indicates that your Ooma Telo is
not operational. It is normal for the logo to blink red
for a couple of minutes during boot up. Otherwise,
check the following to make sure everything is set
up correctly:
- Verify that you have activated your device as
described in Step 1. If you plugged in your device
before going through the activation process, try
rebooting it now. - Check that your network cables are plugged
in securely. Verify that the INTERNET port is
connected to your router (or modem). The LED at
the bottom right of the connector will be lit green if
the cable is connected properly. - Check that your Internet connection is working.
Try connecting a computer to the HOME port and
browse to my.ooma.com. You should see the
login screen for My Ooma. If not, troubleshoot your
Internet connection. - Try rebooting your Telo, modem, and router by
pulling out the power and plugging them back in.
logo does not light up
Check that the AC adapter is plugged in and power
is being supplied to the device. - You don’t hear the Ooma dialtone
If the Ooma logo is blue but you don’t hear a dialtone,
check that your phone is correctly plugged into the
PHONE port. - Incoming calls do not ring your home phone
When Do Not Disturb is turned on, the Ooma logo
will light up purple and all incoming calls will go
directly to voicemail without ringing your phones. To
turn off the feature, press and hold the >> button or
dial * 7 9 from your phone. - You are unable to hear your messages
Check that the speaker hasn’t been turned off.
Increase the volume level by pressing . The
device will say what volume it has been set to. - Voice constantly breaks up
Voice quality is dependent on the speed and quality
of your Internet connection.
For best results, Ooma recommends that you
hardwire your Telo between the modem and
router as shown in Alternative Setup Option
A. This configuration allows phone calls to be
intelligently prioritized over other network traffic.
You can optimize how Ooma allocates bandwidth
by connecting a computer to the HOME port,
browsing to setup.ooma.com, then clicking on the
Advanced tab.
Quick Reference
Solid Blue System Status
Indicates your Ooma service is working.
You will hear the Ooma dialtone and all
services are operational.
Solid Purple System Status
Indicates your Ooma service is working
and Do Not Disturb is enabled. All
incoming calls will be directed to
voicemail.
Blinking Purple System Status
Indicates your Ooma Telo is
downloading a software upgrade. All
services are unavailable. Do not unplug
your Ooma Telo when it is in this state.
Blinking Red System Status
Indicates your Ooma service is not
working. All services are unavailable.
You will not hear any dialtone and will
not be able to make or receive calls.
White System Status
Indicates your Ooma Telo is not
powered on or that brightness is turned
all the way down.
Play Key
Press to hear your voicemail messages. Press
again to stop playback.
Key will blink when there are new messages.
Fast Forward Key
During voicemail playback, press to skip to the
next message.
Press and hold to toggle Do Not Disturb.
Rewind Key
During voicemail playback, press to replay the
current message.
During voicemail playback, press twice to skip to
the previous message.
Press to adjust brightness of the system status lights.
Delete Key
During voicemail playback, press to delete current
message.
Volume Adjustment Key
Press to adjust the volume level.
Page Key (on rear of Telo)
Press to locate your Ooma handsets.
Press-and-hold for three seconds to register
a new cordless Oo
Handset or Linx.
