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POLAR 17kg Ice Maker G620 Manual

POLAR 17kg Ice Maker G620 Manual Image

17kg Ice Maker
Instruction manual
Model: G620

Safety Tips

  • Position on a flat, stable surface.
  • A service agent/qualified technician should carry out installation and any repairs if required. Do not remove any components or service panels on this product.
  • Consult Local and National Standards to comply with the following:
    – Health and Safety at Work Legislation
    – BS EN Codes of Practice
    – Fire Precautions
    – IEE Wiring Regulations
    – Building Regulations
  • DO NOT immerse in water or use steam/jet washers to clean the unit.
  • DO NOT cover the appliance when it is operating.
  • Always carry, store and handle the appliance in a vertical position.
  • ONLY use drinking or potable water when making ice cubes.
  • For indoor use only.
  • Replace any unused water in the tank at least once every 24 hours.
  • Keep all packaging away from children. Dispose of the packaging in accordance with the regulations of local authorities.
  • This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience or knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
  • Polar recommends that this appliance should be periodically tested (at least annually) by a Competent Person. Testing should include, but not be limited to: Visual Inspection,  Polarity Test, Earth Continuity (Class I equipment), Insulation Continuity and Functional Test.
  • If the power cord is damaged, it must be replaced by a POLAR agent or a recommended qualified technician in order to avoid a hazard.

Warning: Risk of Fire flammable materials 

  • Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.

Warning: Keep all ventilation openings clear of obstruction. The unit should not be boxing without adequate ventilation.

• Warning: Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
• Warning: Do not damage the refrigerant circuit.
• Warning: Do not use electrical appliances inside the food storage compartments of the appliance, unless they are the type recommended by the manufacturer.


Please take a few moments to carefully read through this manual. Correct maintenance and operation of this machine will provide the best possible performance from your  POLAR product. The ice maker is designed to make ice and should not be used as storage to preserve foods, drinks, etc.

The ice maker is designed to make ice and should not be used as storage to preserve foods, drinks, etc. 

Pack Contents

The following is included:

  • Ice Maker
  • Removable ice basket
  • Ice scoop
  • Instruction manual
    POLAR prides itself on quality and service, ensuring that at the time of packaging the contents are supplied fully functional and free of damage.
    Should you find any damage as a result of transit, please contact your POLAR dealer immediately.


Note: If the unit has not been stored or moved in an upright position, let it stand upright for approximately 12 hours before the operation. If in doubt allow standing. 

  1. Remove the appliance from the packaging and remove the protective film from all surfaces.
  2. When positioning the ice maker, maintain a distance of 10cm between the appliance and walls or other objects for ventilation. NEVER LOCATE NEXT TO OR NEAR A  HEAT SOURCE. 
  3.  If necessary, adjust the screw legs of the ice maker to make it level. The efficiency of the ice maker can be reduced if the appliance is unevenly located.


Control Panel

Making Ice

Note: Before using it for the first time, clean the water tank, ice basket, and ice basket shelf.  Use the first 3 ice-making cycles to flush out the system. Discard the water and ice created from the first 3 cycles. 
Each time the appliance is refilled, the first ice-making cycle is used to reduce the water temperature. This results in uneven ice cube production which is perfectly normal. You may wish to discard ice created in the first production cycle.

  1. Lift the access lid and fill the water tank up the level of the ice basket shelf.
  2. Connect the appliance to the power and press the START button.
  3. Press the SELECT button repeatedly to scroll through the ice cube sizes. Stop when the required size is illuminated.
    Note: Each ice-making cycle takes between 6-12 minutes, depending on the size of the cube selected.
  4. The appliance will run a start-up routine and then begin ice production.
    Note: If the water level is too low, the Water Low indicator lights up and the appliance stops working. Fill the water tank and the appliance will restart automatically.
  5. When the cubes reach the ice sensor the appliance will stop production. Production resumes once ice has been removed.
  6. Press the STOP button at any time to halt the ice-making process.

Cleaning, Care and Maintenance

  • Always switch off and disconnect the power supply before cleaning.
  • Warm, soapy water is recommended for cleaning. Cleaning agents may leave harmful residues. DO NOT wash the base unit, instead, wipe the exterior with a damp cloth.
  • A POLAR agent or qualified technician should carry out repairs if required.
  • Clean the water filter regularly with a small brush, particularly in hard water areas. The water filter is located in the pump inlet at the bottom of the water tank, remove by pulling out with fingers.
  • If the appliance is to be left unused for longer than 24 hours, loosen the drain screw and drain the water from the tank.
  • The inner removable parts and water tank should be cleaned regularly.

In hard water areas, limescale can build up within the appliance after prolonged use.
To de-scale the appliance:

  • Switch off and disconnect the power supply.
  • Remove the ice basket and water filter for cleaning.
  • Add dilute cleaner into the water tank. (Note: Choose ice maker-specific cleaner and follow the manufacturer’s instructions.)
  • Clean the water box, evaporator (metal), and water tank with a soft brush.
  • Loosen the drain screw to drain the solution.
  • Flush out the system thoroughly with clean water to remove any cleaner residue.
  • Re-locate all removable parts.

Note: After descaling, use the first 3 ice-making cycles to flush out the system. Discard the water and ice created from these initial cycles. POLAR recommend this appliance is
descaled monthly or more frequently in hard water area.


Fault Probable Cause Solution
The appliance is not working The unit is not switched on Check the unit is plugged in correctly and switched on
Plug and lead are damaged Call POLAR agent or qualified Technician
Fuse in the plug has blown Replace the plug fuse
Power supply Check power supply
Internal wiring fault Call POLAR agent or qualified Technician
Appliance is noisy or works intermittently Power fluctuations Turn off the ice maker and restart after 3 minutes
Water indicator is lit Water level is low or tank is empty Refill water tank and restart
Water filter is blocked Clean water filter and restart appliance
Ice Full indicator is lit Ice basket full Empty the ice basket
Room temperature is too low Move the appliance to a warmer position
Water and Ice
Full indicators
flash together
Water box is blocked and cannot tilt Disconnect from the power supply. Remove some of the ice cubes and gently tilt the water box by hand. Restart the appliance after 3 minutes
Ice cubes are sticking together Ice making cycle is too long Reset the ice cube size and restart the appliance
Water tank temperature is too low Empty water tank and refill
Compressor runs but no ice is made Refrigerant leak or block in the refrigerant system Call POLAR agent or qualified technician

Technical Specifications

Model Voltage Power Current Water
Ice Making
Refrigerant Dimensions
H x W x D mm
G620 220-240V
120W 1.0A 3.9 liters 2 kg 17kg/24 hours R600a 28g 415×365×420 17.2kg

Electrical Wiring

POLAR appliances are supplied with a 3 pin BS1363 plug and lead.
The plug is to be connected to a suitable mains socket.
POLAR appliances are wired as follows:

  • Live wire (colored brown) to the terminal marked L
  • Neutral wire (colored blue) to the terminal marked N
  • Earth wire (colored green/yellow) to terminal marked E

This appliance must be earthed.
If in doubt consult a qualified electrician.
Electrical isolation points must be kept clear of any obstructions. In the event of any emergency disconnection being required they must be readily accessible.


EU regulations require refrigeration products to be disposed of by specialist companies who remove or recycle all gasses, metal and plastic components.
Consult your local waste collection authority regarding the disposal of your appliance. Local authorities are not obliged to dispose of commercial refrigeration equipment but may be able to offer advice on how to dispose of the equipment locally.
Alternatively, call the POLAR helpline for details of national disposal companies within the EU.


The WEEE logo on this product or its documentation indicates that the product must not be disposed of as household waste. To help prevent possible harm to human health and/or the environment, the product must be disposed of in an approved and environmentally safe recycling process. For further information on how to dispose of this product correctly, contact the product supplier, or the local authority responsible for waste disposal in your area.
POLAR parts have undergone strict product testing in order to comply with regulatory standards and specifications set by international, independent, and federal authorities.

POLAR products have been approved to carry the following symbol:

All rights reserved. No part of these instructions may be produced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise,  without the prior written permission of POLAR.
Every effort is made to ensure all details are correct at the time of going to press, however, POLAR reserves the right to change specifications without notice.

+44 (0)845 146 2887

Equipment Type Manual Fill Ice Cube Maker
Model G620
Application of Council Directives(s) Low Voltage Directive (LVD) 2014/35/EU
EN 60335-1: 2012 +A11:2014
EN 60335-2-24:2010
EN 62233: 2008
Electro-Magnetic Compatibility (EMC) Directive
EN 55014:2006 +A1:2009 + A2:2011
EN 55014-2:2015
EN 61000-3-2:2014
EN 61000-3-3:2013
Restriction of Hazardous Substances Directive
(RoHS) 2015/863 amending Annex II to Directive
 Producer Name Polar
 Producer Address Fourth Way,
BS11 8TB
United Kingdom
42 North Point
Business Park
New Mallow Road

I, the undersigned, hereby declare that the equipment specified above conforms to the above Directive(s) and Standard(s).

Date 11th
June 2019
Full Name Ashley Hooper
Position Technical & Quality Manager


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