Roku Express+ Guide

Introduction

The Roku streaming player which accompanies this Important Product Information (“Player”) allows you to stream online entertainment to your TV. A Roku account is required to activate your Player. When you sign up for a Roku account, you will be asked to provide your contact information and a payment method so that you can easily rent movies or sign-up for additional services.

Your authorization is required for any such charges. There are no equipment rental fees for owning a Player. However, a paid subscription or other form of payment may be required to access some channels or content. Channel availability is subject to change and varies by country. Check with each channel provider for specific bandwidth requirements to stream SD, 720p, 1080p HD, 4K and HDR (if your player supports 4K and/or HDR) content.

What’s included

Setup

Connect to TV

Use the included High-Speed HDMI® Cable (or your own HDMI® cable) to connect your streaming player to your TV. For TVs that don’t have an HDMI connector, use the included composite cable.

NOTE: Streaming will be in standard definition.

Connect to power

For the best streaming experience, use the included USB power cable and power adapter to connect your streaming player to a wall outlet.

Or use the included USB power cable to connect to the USB port on your TV. NOTE: Not all TV USB ports provide enough power.

WARNING: See a red light on your streaming player? That means the USB port on your TV is not providing enough power. Use the included power adapter instead. For help, visit go.roku.com/lowpower

Position Roku streaming player

Place the streaming player near your TV. The streaming player can be attached to your TV with the included double-sided adhesive strip. The strip is for single use and can be removed.

DO make sure that the front of your streaming player has direct line of sight with your remote control.

DO NOT place your streaming player behind the TV. DO NOT place inside a TV cabinet. Doing so may cause overheating.

For proper use, see adhesive strip instructions located at the end of this Quick Start Guide.

Power on TV and select input

Use your TV remote to power on your TV and select the input you used to connect your streaming player. For help on how to select the correct input, visit go.roku.com/selectinput

Insert batteries

On the back side of the remote, slide open the battery cover. Insert included batteries placing the negative (-) ends in first.

On-Screen Setup

On-screen setup and activation Follow the instructions on your TV screen.

Activate your streaming player by using your computer or smartphone to link to a Roku account.

IMPORTANT: Make sure you type roku.com/link into the browser being careful not to misspell or add extra characters. Typing this incorrectly may take you to fraudulent websites.

Adhesive strip instructions

You have the option of attaching your streaming player to your TV using the included double-sided adhesive strip. This strip is removable and will not leave a sticky residue. However, it can only be used one time! Keep in mind that your streaming player requires a direct line of sight with your remote control. To order more strips, go to roku.com/accessories

To apply the adhesive strip

To remove adhesive strip

FAQs

Why do I need to create a Roku account?

Before you can start streaming, channels must be downloaded and installed on your streaming player. To accomplish this, your streaming player must be linked to a Roku account. With a Roku account, not only can you add channels from the Roku Channel Store, but you can also manage your subscriptions, view your purchase history, and update payment method. For more information, visit go.roku.com/whyaccount

Why do I need to enter a credit card?

Saving a payment method makes it easy to rent or buy movies on demand, subscribe to popular services, and enroll in free trials. Charges will not be made without your authorization. For more information, visit go.roku.com/paymenthelp

What should I do if my streaming player is not connecting to my wireless network?

Your streaming player connects to your wireless network the same as your laptop or smartphone. If these other devices can access the internet, then your streaming player should be able to do the same. Make sure to select the same network name, and enter the same password you use with the other devices. Remember that passwords are case-sensitive and easy to enter incorrectly. For more help, visit go.roku.com/wireless

Can I take my Roku streaming player with me when I travel?

Yes. You can bring your streaming player and watch your favorite entertainment when you travel. Remember to also bring the power adapter, remote and any cables you use to connect your streaming player at home, and make sure your destination has a good internet connection. You will also need a computer or smartphone with wireless capabilities and a web browser to help get your streaming player connected to the network. For more details, visit go.roku.com/travelwithroku

Safety Precautions

The Player has been designed with the highest concern for safety. However, any electrical device, if used improperly, has the potential for causing fire, electrical shock, property damage or personal injury. To help ensure accident-free operation, follow these guidelines:

• Observe all warnings, precautions and instructions.
• Regularly inspect the AC power adapter for damage.
• Stop use, unplug the AC power adapter from the electrical outlet and disconnect any other cables immediately, if the Player has been damaged, cracked or punctured, or if the Player functions in an abnormal manner, produces unusual sounds or smells or becomes too hot to touch.
• For more information on product safety and troubleshooting, please go to www.roku.com/support.

Use and Handling

• Do not operate the remote using any vigorous or forceful motions or gestures.
• The remote control and the headphones are not toys. If your Player comes with a remote control and/or headphones, keep them both out of reach of children under the age of six.
• The product packaging may include plastic bags, cable ties and fasteners. Dispose of these properly and keep them out of reach of children, as they could present a choking hazard.
• Do not touch the Player or connected cables during an electrical storm.
• Do not allow liquid, small particles or other foreign objects to get into the Player or accessories.
• Do not expose the Player or accessories to liquid, smoke or steam.
• Do not expose the Player or accessories to high temperatures, high humidity or direct sunlight.
• Do not place the Player or the remote on the floor or in a place where they may cause someone to trip or stumble.
• Permanent hearing loss may occur if the Player or earpieces are used at high volume. To prevent possible hearing loss, limit the amount of time you use the Player or any earpieces at high volume.
• Do place your Player within range of your wireless network.
• Do not place your Player in an enclosed cabinet; it may interfere with the wireless signal.
• Do not place anything on top of your Player; it may cause the Player to overheat.
• Do not drop, crush or disassemble the Player.
• Do not attempt to repair your Player yourself.
• Disassembling the Player may cause damage not covered by the warranty.

Important Tips About Battery Handling

Inserting batteries: Be sure to insert each battery negative (-) side first, pushing it into the coil and then into the compartment. Never insert batteries positive (+) side first. Replacing batteries: Always replace dead batteries with two brand-new batteries from the same manufacturer. Never use damaged batteries. Disposal of batteries: Always dispose of batteries following federal guidelines or local ordinances. Do not dispose of used batteries in an open fire.

Warning Signs: If your remote gets warm/hot during use, discontinue use and contact Roku Customer Support immediately at www.roku.com/support. There is a risk of explosion if a battery is replaced by an incorrect type. Voice Search For players and geographies which support voice search, please see the End User License Agreement and Privacy Policy for further information located at www.roku.com/legal.

The License Agreement

The applicable software license terms for the Player is at www.roku.com/legal. Use of the Player constitutes your agreement to those license terms and the limited warranty set forth below for your country. If you disagree and you are within the allowable time period for returns under Roku’s return policy (if purchased from Roku) or the applicable return policy of the authorized distributor (if purchased from such distributor), you may return the Player to the place where you obtained it for a refund, subject to the terms of the applicable return policy.

Limited Warranty and Warranty Service Process

For any Player purchased and delivered to end users in the US, Roku warrants the Player hardware against defects in materials and workmanship for a period of one (1) year from the date of purchase by the original purchaser (as shown by the date on the applicable sales receipt) if used in accordance with the user documentation provided with the Player; provided that, this warranty shall be available only to the purchaser who originally purchased the Player from Roku or from one of its authorized resellers or distributors. If Roku determines the Player’s hardware is defective, Roku will either repair the Player or replace it with a new or rebuilt unit, at Roku’s option. If the applicable warranty period has expired, we will return the Player to you at your cost and expense. More information about this warranty can be found at www.roku.com/support.

The warranty does not cover software, apps, programs, installation, set up or issues related to the service provided by your Internet service provider, channel providers or content providers, including but not limited to, service disruption and changes in service terms, offerings or format. This warranty excludes damages due to acts of God, accident, misuse, abuse, negligence, commercial use, modification of your Player, or damages caused by other devices, improper operation or maintenance, voltage fluctuations or attempted repair by anyone other than a facility authorized by Roku to service your Player. This warranty does not cover consumables (such as fuses and batteries). Roku does not assume any responsibility for any data or information stored on any media or hardware of the Player delivered or sent for repair.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS SECTION A SETS FORTH ROKU’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY IN THE EVENT OF ANY BREACH OF THIS WARRANTY; REPAIR OR REPLACEMENT OF YOUR PLAYER SHALL NOT RESET OR EXTEND THE ORIGINAL WARRANTY PERIOD;