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Saeco SM7786 Fully Automatic Coffee Machine Manual


Saeco SM7786 Fully Automatic Coffee Machine Manual Image

http://www.saeco.com/care

USER MANUAL
SM6080/SM6081/SM7080/SM7081
BENUTZERHANDBUCH
MANUAL DEL USUA
SM7786, SM7785, SM7686,
SM7685, SM7684, SM7683,
SM7682, SM7680
USEAR MANUAL
PHILIPS

Saeco,a philips brand

Machine overview (Fig. A)

A1 Control panel and touchscreen A12 Drip tray release grip
A2 Cupholder A13 Mains cord with plug
A3 The lid of the bean hopper A14 Grind setting knob
A4 The lid of pre-ground coffee compartment A15 Bean hopper
A5 Internal cappuccinatore A16 Brew group
A6 Adjustable coffee and milk dispensing spout A17 Coffee funnel
A7 Milk tube holder A18 Coffee residues drawer
A8 Main switch A19 Coffee grounds container
A9 Socket for cord A20 Drip tray
A10 Service door A21 Drip tray cover
A11 ‘Drip tray full’ indicator A22 Water tank
Accessories
A23 Grease tube A26 Measuring scoop
A24 Cleaning brush A27 Water hardness test strip
A25 AquaClean filter

Milk frothing parts

A28 Milk container A30 Metal milk tube
A29 Flexible milk tube A31 Lid of milk container

Control panel (Fig. B)
Refer to figure B for an overview of all buttons and icons of the control panel and touchscreen of the machine.
Below you find the description. You can swipe the touchscreen and tap to select or confirm your choices.

B1. On/off button B4.  Touchscreen B7.  Start/stop button
B2.  Personal profiles B5.  Cleaning menu
B3.  Drinks menu B6.  Machine settings

Introduction

Congratulations on your purchase of a Saeco full-automatic coffee machine! To fully benefit from the support that Saeco offers, please register your product at www.saeco.com/care.
Read the separate safety booklet carefully before you use the machine for the first time and save it for future reference.
To help you get the best out of your coffee machine, Saeco offers full support in 3 different ways:

  1. The separate quick start guide for first installation and first use.
  2. This user manual for more detailed information.
  3. Online support and movies: scan the QR code on the front page or visit www.saeco.com/care

Note: This machine has been tested with coffee. Although it has been carefully cleaned, there may be some coffee residues left. We guarantee, however, that the machine is absolutely new.

First installation

To prepare your coffee machine for use, you need to perform a few simple steps such as filling the water circuit and activating the AquaClean filter. These steps are shown in the separate quick start guide.
For the best-tasting coffee, you need to brew 5 coffees initially to allow the machine to complete its self-adjustment.
The machine has been set up to get the best taste out of your coffee beans. Therefore we advise you not to adjust the grinder settings until you have brewed 100-150 cups (approx. 1 month of usage). Thoroughly clean the milk container, the milk tubes and the cappuccinatore before first use. We advise you not to clean the cappuccinatore in the dishwasher, to prevent food particles or detergent residues from clogging it.

AquaClean filter

The AquaClean filter is designed to reduce limescale deposits in your coffee machine and provide filtered water to preserve the aroma and flavor of each cup of coffee. If you use a series of 8 AquaClean filters as indicated by the machine and in this user manual, you don’t have to descale your machine for up to 5000 cups. With each filter you can enjoy up to 625 cups, depending on the selected coffee varieties and the rinsing and cleaning frequencies.

Preparing the AquaClean filter for activation
Before you place the AquaClean filter in the water tank, you need to prepare it for use:

  1. Shake the filter for about 5 seconds (Fig. 1).
  2. Fully immerse the filter upside down in a jug with cold water for at least 30 seconds. Wait until no more air bubbles come out (Fig. 2).
  3. Push the filter onto the filter connected to the lowest possible point. (Fig. 3)

Activating the AquaClean filter
You need to activate every new AquaClean filter that you use. By activating the AquaClean filter, the machine monitors the capacity of the AquaClean filter and the number of filters used. There are 3 ways to activate the AquaClean filter.

1. Activating the AquaClean filter during first installation
After switching on for the first time, the machine guides you through the first installation steps such as filling the water tank, filling the water circuit and activating the AquaClean filter. Simply follow the instructions on the screen.
2. Activating the AquaClean filter when prompted
Replace the AquaClean filter when the screen shows the message ‘Replace AquaClean filter?’. Then follow the instructions on the screen to activate the filter properly.
Replace the AquaClean filter at least every 3 months, even if the machine has not yet indicated that replacement is required.

3. Activating the AquaClean filter at any other time
You can start using the AquaClean filter at any time by following the instructions below.

  1. Tap the Settings  icon and then select ‘AquaClean’ (Fig. 4).
  2. Select ‘new’ and when the activation screen appears, press the start/stop button.
  3. Follow the instructions on the screen.

Note: In some situations the machine will tell you that you need to descale the machine before you can install and activate a new AquaClean filter. This is because your machine has to be completely limescale-free before you start to use the AquaClean filter. Follow the instructions on the screen.

Measuring water hardness

During first installation, you have to set the water hardness. Follow the steps on the screen and use the water hardness test strip supplied. To set the water hardness later, tap the Settings icon and select ‘water hardness’.

  1. Immerse the water hardness test strip in tap water for 1 second. Then wait for 1 minute.
  2. Check how many squares have turned red.
  3. Select the appropriate water hardness setting and tap the OK icon to confirm.
Number of red squares:
Value to be set 1 2 3 4

Brewing drinks

Tap the Drinks icon to enter the ‘Drinks’ menu. Scroll through the different pages to find your drink.
After selecting a drink you can personalize it by adjusting the settings (see ‘Personalizing your drinks’).
– Tap the ‘2x’ icon if you want to brew two cups. The machine automatically carries out two grinding cycles in sequence of the selected drinks (Fig. 5).
– Tap the Profiles icon to brew one of your saved drinks.
– Slide the dispensing spout up or down to adjust the height to the size of the cup or glass you are using.

Brewing coffee drinks

  1. Fill the water tank with tap water and fill the bean hopper with beans.
    Tip: Slide the dispensing spout to the uppermost position for easy access to the water tank.
  2. Tap the Drinks icon and select your coffee.
  3. You can adjust the settings to your preference by swiping the adjustable bars up and down (Fig. 6).
  4. Press the start/stop button to start brewing the selected drink.

Brewing milk-based drinks

  1. Fill the water tank with tap water and fill the bean hopper with beans.
    Tip: Slide the dispensing spout to the uppermost position for easy access to the water tank.
  2. Unscrew the lid of the milk container and fill the milk container with milk (Fig. 7).
    Always use milk coming directly from the fridge for optimal results.
  3. Place the metal milk tube in the container. Open the door of the internal cappuccinatore (Fig. 8) and connect the flexible milk tube to the cappuccinatore (Fig. 9). Then close the door of the internal cappuccinatore again.
  4. Tap the Drinks icon and select your coffee.
  5. You can adjust the settings to your preference by swiping the adjustable bars up and down (Fig. 6).
  6. Press the start/stop button at any time to start brewing the selected drink.
  7. Directly after dispensing the milk,the ‘Auto Steam Shoot’ is performed. The machine forces steam through the internal milk system to rinse it quickly.
    Tip: You can also use a regular milk carton to brew your milk-based drinks. Place the metal milk tube in directly into the milk carton.

Brewing coffee with pre-ground coffee

  1.  Open the lid of the pre-ground coffee compartment and pour one measuring scoop of pre-ground coffee into it (Fig. 10). Then close the lid.
  2. After selecting a drink, tap the pre-ground coffee icon (Fig. 11) and then press the start/stop button.
    Note: If you select pre-ground coffee, you cannot adjust the coffee strength and brew more than one drink at the same time.

Dispensing hot water

  1. Tap the Drinks icon and then select ‘Hot water’.
  2. Press the start/stop button to start dispensing hot water.

Personalizing drinks and creating profiles
This machine allows you to adjust the settings of a drink to your own preference and to save the adjusted drink in a personal profile. There are two ways to create a profile:

  1. In the ‘Drinks’ menu: Select and adjust a drink and then tap the ‘save’ √ icon.
  2. In the ‘Profiles’ menu: Create a profile by tapping the ‘add profile’ icon. Select the newly created profile, select a drink, adjust it to your preference and then tap the ‘save’ √icon.

Personalizing your drinks
You can adjust the settings to your own preference:

  1. Tap the Drinks icon.
  2. Select your preferred drink.
  3. The screen shows the settings you can adjust to your preference. Tap on the arrow to go to the next screen for more settings to adjust. Depending on the type of drink, you can adjust strength, volume of coffee, milk and foam, temperature, the taste and the order of brewing milk-based drinks.
  4. Swipe the bars you want to adjust up or down to your preferred level (Fig. 6).
  5. You can save these settings to your profile by tapping the ‘saving’ icon and following the instructions on the screen (Fig. 12).

Creating a profile

  1. Tap the Profiles icon.
  2. Select ‘Add profile’ (Fig. 13).
  3. Enter a name for the new profile and confirm (Fig. 14).
  4. Select the newly created profile.
  5. Add drinks to the profile by selecting ‘Add drink’ (Fig. 15).

Adjusting machine settings
You can adjust the grinder settings by using the grind setting knob inside the bean container. There are 12 different grind settings you can choose from. The lower the setting, the stronger the coffee.
Note: You need to brew 2 to 3 drinks before you can taste the full difference.
Caution: Do not turn the grind setting knob more than one notch at a time to prevent damage to the grinder.

  1. Open the lid of the bean hopper.
  2. Press down the grind setting knob and turn it to the left or right (Fig. 16). Turn the grind setting knob one notch at at time. Each time you have turned the grind setting one notch, brew a coffee drink to prevent damage to the grinder.
  3. Close the lid of the bean hopper.

Adjusting default settings
Use the SETTINGS icon to change the following settings:
– AquaClean: To check the status of AquaClean and install a new one.
– Water hardness: to be able to adjust the machine settings to the water in your region, please measure the water hardness.
– Stand-by time: this is the time after which the machine goes into stand-by mode.
– Brightness: to adjust the display contrast
– Water tank light: to adjust the light in the water tank
– Language: to select a different language
– Sound feedback: to activate/deactivate the sound feedback of the display
– Spout light: to adjust the light in the coffee and milk dispensing spout (specific types only)
– Factory settings: to reset to the factory settings

Handling the brew group
Go to www.saeco.com/care for detailed video instructions on how to remove, insert and clean the brew group.

Removing the brew group from the machine

  1. Switch off the machine by pressing the main switch on the back of the machine.
  2. Open the service door (Fig. 17).
  3. Remove the coffee residues drawer (Fig. 18).
  4. Press the PUSH button (Fig. 19) and pull at the grip of the brew group to remove it from the machine (Fig. 20).

Reinserting the brew group
Before you slide the brew group back into the machine, make sure it is in the correct position.

  1. Check if the arrow on the yellow cylinder on the side of the brew group is aligned with the black arrow and N (Fig. 21).
    – If they are not aligned, push down the lever until it is in contact with the base of the brew group (Fig. 22).
  2. Make sure that the yellow locking hook on the other side of the brew group is in the correct position.
    – To position the hook correctly, push it upwards until it is in uppermost position (Fig. 23).
  3. Slide the brew group back into the machine along the guiding rails on the sides until it locks into position with a click. Do not press the PUSH button.
  4. Place back the coffee residues drawer and close the service door.

Cleaning and maintenance

Regular cleaning and maintenance keeps your machine in top condition and ensures good-tasting coffee for a long time, a steady coffee flow and a perfect milk froth.
Consult the table on when and how to clean all detachable parts of the machine. You can find more detailed information and video instructions on www.saeco.com/care.

Part description  When to clean How to clean
Brew group Weekly Remove the brew group and rinse it under the tap and let it air-dry.
Monthly Perform the ‘Brew group clean’ procedure with the Philips coffee oil remover tablet. Select ‘Brew group clean’ in the cleaning menu and follow the instructions on the screen. Go to www.saeco.com/care for detailed video instructions.
Lubrication of the
brew group
Depending on the type of usage. Consult the lubrication table (see
‘Lubricating the brew group’).
Lubricate the brew group with the Philips grease. Go to www.saeco.com/care for detailed video instructions.
Milk system/internal cappuccinatore After every day of use Perform the HYGIESTEAM program in the cleaning menu. Select HYGIESTEAM in the cleaning menu and follow the instructions on the screen. Wipe the outside of the metal milk tube with a damp cloth before placing it into the milk tube holder.
Weekly Remove and disassemble the internal cappuccinatore (see ‘Cleaning the internal cappuccinatore under the tap’). Rinse all parts under the tap with some washing-up liquid.
Monthly Perform the ‘DEEP MILK CLEAN’ procedure with the Philips milk circuit cleaner. Select ‘DEEP MILK CLEAN’ in the cleaning menu and follow the instructions on the screen. Go to www.saeco.com/care for detailed video instructions.
Milk container Weekly Disassemble the milk container (Fig. 24) and push the ball out with the measuring scoop (Fig. 25). Rinse all parts under the tap or in the dishwasher
Drip tray Empty the drip tray every day or as soon as the red ‘drip tray full’ indicator pops up through the drip tray (Fig26). Remove the drip tray and rinse it under the tap with some washing-up liquid.
Coffee grounds container Empty the coffee grounds container when prompted by
the machine. Clean it weekly.
Remove the coffee grounds container while the machine is switched on and rinse it under the tap with some washing-up liquid.
Water tank Weekly Rinse the water tank under the tap
Coffee funnel Check the coffee funnel
weekly to see if it is clogged.
Unplug the machine and remove the brew group. Open the lid of the pre-ground coffee compartment and insert the spoon handle into the coffee funnel. Move the handle up and down until the clogged ground coffee falls down (Fig. 27). Go to www.saeco.com.care for detailed video instructions.

Tip: There is a cleaning calender on the last page of this user manual. Write down the dates on which you have performed a cleaning action.

Cleaning the brew group
Regular cleaning of the brew group prevents coffee residues from clogging up the internal circuits.
Visit www.saeco.com/care for support videos on how to remove, insert and clean the brew group.
Cleaning the brew group under the tap

  1. Open the service door and remove the brew group (see ‘Removing the brew group from the machine’).
  2. Rinse the brew group thoroughly with water. Carefully clean the upper filter (Fig. 28).
  3. Let the brew group air-dry before you place it back. Do not dry the brew group with a cloth to prevent fibers from collecting inside the brew group.
    Cleaning the brew group with the coffee oil remover tablets Only use Philips coffee oil remover tablets. Tap the Clean icon and select ‘Brew group clean’. Then follow the instructions on the screen. Visit www.saeco.com/care for detailed video instructions.

Lubricating the brew group
Lubricate the brew group regularly to ensure that the moving parts continue to move smoothly.

  1. Apply a thin layer of grease around the shaft in the bottom of the brew group.
  2. Apply a thin layer of grease to the rails on both sides.
    See the table below for the lubrication frequency. Visit www.saeco.com/care for detailed video instructions.
Usage frequency  Nr of drinks brewed daily Lubrication frequency
Low 5-Jan Every 4 months
Normal 10-Jun Every 2 months
Heavy >10 Every month

Cleaning programs for the internal cappuccinatore
The machine has three programs to clean the internal cappuccinatore. The Auto Steam Shoot cleaning program is automatically performed by the machine after brewing a milk-based drink. You can select the HYGIESTEAM or DEEP MILK CLEAN program by tapping the Clean icon and scrolling through the cleaning menu. Then follow the instructions on the screen.
– Auto Steam Shoot: the machine shoots steam through the internal cappuccinatore to quickly rinse it.
– HYGIESTEAM: the machine thoroughly cleans the internal milk system with steam. Place the milk tube in the milk tube holder (Fig. 29) and follow the instructions on the screen.
– DEEP MILK CLEAN: Perform the ‘DEEP MILK CLEAN’ procedure with the Philips milk circuit cleaner for a thorough cleaning of the internal milk system.

Cleaning the internal cappuccinatore under the tap

  1. Open the door of the internal cappuccinatore (Fig. 8).
  2.  Remove the internal cappuccinatore by pulling it down (Fig. 30).
  3. Disassemble the internal cappuccinatore by pulling the bottom part off the top part (Fig. 31).
  4. Disassemble all parts (Fig. 32) and clean them under the tap.
  5. Reassemble the internal cappuccinatore.
  6. To place back the internal cappuccinatore, put it in upright position and make sure the holes are aligned with the two tubes on the machine. Then move the internal cappuccinatore upwards until it locks into place (Fig. 33).
  7. Close the door. Visit www.saeco.com/care for detailed video instructions.

Descaling procedure

Please use Philips descaler only. Under no circumstances should you use a descaler based on sulfuric acid, hydrochloric acid, sulfamic or acetic acid (vinegar) as this may damage the water circuit in your machine and not dissolve the limescale properly. Not using the Philips descaler will void your warranty. Failure to descale the appliance will also void your warranty. You can buy Philips descaling solution in the online shop at www.saeco.com/care.

  1. When the machine asks you to descale it, press the start/stop button to start. To start descaling without being prompted by the machine, tap the Clean icon and select ‘Descale’ (Fig. 34).
  2. Remove the drip tray and the coffee grounds container, empty them and put them back into place.
  3. Remove the water tank and empty it. Then remove the AquaClean filter.
  4. Pour the whole bottle of Philips descaler in the water tank and then fill it with water up to the CALC CLEAN level. Then place it back into the machine.
  5. Place a large container (1.5 l) under the coffee dispensing spout.
  6. Follow the instructions on the screen to start the descaling procedure. The descaling procedure lasts approx. 15 minutes and consists of a descaling cycle and a rinsing cycle.
  7. Once the descaling cycle is finished, you need to rinse the water tank and water circuit. Follow the instructions on the screen.
  8. Place a new AquaClean filter in the water tank and reactivate the AquaClean filter in the menu.

Tip: Using the AquaClean filter reduces the need for descaling!

What to do if the descaling procedure is interrupted
You can exit the descaling procedure by pressing the on/off button on the control panel. If the descaling procedure is interrupted before it is completely finished, do the following:

  1. Empty and rinse the water tank thoroughly.
  2. Fill the water tank with fresh water up to the CALC CLEAN level indication and switch the machine back on. The machine will heat up and perform an automatic rinsing cycle.
  3. Before brewing any drinks, perform a manual rinsing cycle. To perform a manual rinsing cycle, first dispense half a water tank of hot water and then brew 2 cups of pre-ground coffee without adding ground coffee.

Note: If the descaling procedure was not completed, the machine will require another descaling procedure as soon as possible.

Warning icons and error codes

Meaning of the warning icons

Fill the water tank with fresh water to the MAX level indication.

The bean hopper is empty. Put new coffee beans in the bean hopper.
The brew group is not inserted or is not inserted correctly. Insert the brew group and make sure that it locks into place.

The coffee grounds container is full. Make sure that the machine is switched on. Then remove and empty the coffee ground container.
The machine needs to fill the water circuit with water. Make sure there is water in the water tank and press the start/stop button to start.
Close the service door.
The internal cappuccinatore is not inserted or is not inserted correctly and/or the spout door is open. Make sure that the holes in the cappuccinatore are aligned with the tubes in the machine before you push the internal cappuccinatore upwards into place. Then close the spout door.
The coffee grounds container is notin place. Place back the coffee grounds container.

Meaning of error codes

Below you find a list of the error codes showing problems that you can solve yourself. Video instructions are available on www.saeco.com/care. If another error code appears, please contact the Philips Consumer Care Center in your country. For contact details, see the warranty leaflet.

Error code Problem Possible solution
01 The coffee funnel is clogged. Switch off the machine and unplug it. Remove the brew group.
Then open the lid of the pre-ground coffee compartment and insert the spoon handle. Move the handle up and down until the clogged ground coffee falls down (Fig. 27). Visit www.saeco.com/care for detailed video instructions.
03 The brew group is dirty or not well-greased. Switch off the machine with the main switch. Rinse the brew group with fresh water, let it air-dry and then lubricate it. Consult chapter ‘Cleaning the brew group’ or visit www.saeco.com/care for detailed video instructions. Then switch the machine on again.
04 The brew group is not positioned correctly. Switch off the machine with the main switch. Remove the brew group and reinsert it. Make sure that the brew group is in the correct position before you insert it. Consult chapter ‘Handling the brew group or visit www.saeco.com/care for detailed video instructions. Then switch the machine on again.
05 There is air in the water circuit. Restart the machine by switching it off and on again with the main switch. If this works, dispense 2-3 cups of hot water. Descale the machine if you have not done so for a longer period of time.
The AquaClean filter was not prepared
properly before installation or it is
clogged.
Remove the AquaClean filter and try again to brew a coffee. If this works, make sure that the AquaClean filter is prepared properly before you place it back (see ‘Preparing the AquaClean filter for activation’). Put the AquaClean filter back into the water tank. If this still does not work, the filter might be
clogged and needs to be replaced.
14 The machine is overheated. Switch the machine off and switch it back on again after 30 minutes.

Ordering accessories

To clean and descale the machine, only use the Philips maintenance products. These products can be purchased from your local retailer, from the authorized service centers or online at www.saeco.com/care. To find a full list of spare parts online, enter the model number of your machine. You can find the model number on the inside of the service door. Maintenance products and type numbers:
– Descaling solution CA6700
– AquaClean filter CA6903
– Brew group grease HD5061
– Coffee oil remover tablets CA6704
– Milk circuit cleaner CA6705
– Maintenance kit CA6707

Troubleshooting

This chapter summarizes the most common problems you could encounter with the machine. Support videos and a complete list of frequently asked questions are available on www.saeco.com/care. If you are unable to solve the problem, contact the Consumer Care Center in your country. For contact details, see the warranty leaflet.

Problem Cause Solution
The drip tray fills up quickly. This is normal. The machine uses water to rinse the internal circuit and brew group. Some water flows through the internal system directly into the drip tray. Empty the drip tray every day or as soon as the red ‘drip tray full’ indicator pops up through the drip tray (Fig. 26).
Place a cup under the dispensing spout
to collect rinsing water.
The machine is in DEMO
mode.
You pressed the standby button for more than 8 seconds. Switch the machine off and then on again with the main switch on the back of the machine.
The ‘coffee grounds container full’ icon remains displayed. You emptied the coffee grounds container while the machine was switched off. Always empty the coffee grounds container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee cycle counter is not reset.
You placed back the coffee grounds container too fast. Do not place back the coffee grounds container until the screen prompts you to put it back.
The ‘coffee grounds container full’ icon is displayed even  though the container is not full. The machine did not reset the counter the last time you emptied the coffee grounds
container.
Always wait approx. 5 seconds when you place back the coffee grounds container.  In this way the coffee grounds counter will be reset to zero.
Always empty the coffee grounds container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee grounds counter will not be reset.
I cannot remove the brew group. The brew group is not in the correct position. Reset the machine in the following way:
place back the drip tray and the coffee grounds container. Then close the service door and switch the machine off and back on again. Try again to remove the brew group.
You have not removed the coffee grounds container. Remove the coffee grounds container
before you remove the brew group.
I cannot insert the brew group. The brew group is not in the correct position. Reset the machine in the following way:
place back the drip tray and the coffee
grounds container. Leave the brew group out. Close the service door and switch the machine on and off. Then put the brew group in the correct position and reinsert it into in the machine (see Reinserting the brew group’).
The coffee is watery. The brew group is dirty or needs to be lubricated. Clean and lubricate the brew group.
The grinder is set to a too coarse setting. Set the grinder to a finer (lower) setting.
The coffee settings have been adjusted. Select your coffee drink and adjust the
settings to a stronger coffee.
The machine is performing its self-adjustment procedure after a change in grinder settings or bean types. Brew a few cups of coffee.
The coffee is not hot enough. The cups you use are cold. Preheat the cups by rinsing them with
hot water.
The temperature is set too low. Check the menu settings. Set the temperature to ‘high’ in the menu.
You added milk. Whether the milk you add is warm or cold, it always decreases the temperature of the coffee to some extent.
Coffee does not come out or coffee comes out slowly. The AquaClean filter was not prepared properly for installation or it is clogged. Remove the AquaClean filter and try to
brew a coffee again. If this works, make
sure the AquaClean filter is prepared
properly before you place it back. Place
back the prepared filter. If this still does
not work, the filter might be clogged
and needs to be replaced.
The grinder is set to a too fine setting. Set the grinder to a coarser (higher) setting.
The brew group is dirty. Clean the brew group.
The coffee dispensing spout is dirty. Clean the coffee dispensing spout and
its holes with a needle.
The machine circuit is blocked by limescale. Descale the machine.
The milk does not froth. The internal cappuccinatore is dirty or not inserted correctly. Clean the internal cappuccinatore and make sure that you position and insert it correctly (see ‘Cleaning the internal cappuccinatore under the tap’).
The type of milk used is not suitable for frothing. Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following milk types which proved to deliver a good milk froth result: semi-skimmed or full-fat cow’s milk, soy milk and lactosefree milk.
The milk is splashing. The milk you use is not cold enough. Make sure you use cold milk coming directly from the fridge.
The flexible milk tube is not connected properly. Open the door of the coffee dispensing
spout (Fig. 8) and check if the flexible
milk tube is fully connected to the cappuccinatore (Fig. 9). Note that the
cappuccinatore and milk tubes may be
hot. Let the cappuccinatore and the tubes cool down before you touch them.
The cappuccinatore and milk tubes are not clean. Remove and disassemble the internal
cappuccinatore (see ‘Cleaning the internal cappuccinatore under the tap’). Rinse all parts under the tap. For a thorough cleaning, use the Philips milk circuit cleaner and perform the DEEP
MILK CLEAN procedure via the cleaning
( ) menu. Note that if the parts have
been cleaned in the dishwasher, they
may have become clogged by food
particles or detergent residues. A visual
check that they are not obstructed is also recommended.
We advise you to perform the HygieSteam program every day: 1) Press ‘Clean‘ on the control panel. 2) Select ‘HygieSteam’. 3) Press the start button to start the process, then confirm all steps on the display.
The milk tubes are clogged. Always store the milk container without
the milk tubes in the refrigerator.
Leftover milk could accumulate within
the milk tubes and block the flow of milk going through the tubes. Rinse the milk tubes before storage.
The machine seems to
be leaking.
The machine uses water to rinse the internal circuit and brew group. Some water flows through the internal system
directly into the drip tray.
Empty the drip tray every day or as
soon as the ‘drip tray full’ indicator pops
up through the drip tray cover (Fig. 26).
Place a cup under the dispensing spout
to collect rinsing water.
The drip tray is too full and has overflowed which makes it look like the machine is leaking. Empty the drip tray every day or as
soon as the ‘drip tray full’ indicator pops
up through the drip tray cover (Fig. 26).
Place a cup under the dispensing spout
to collect rinsing water.
The machine is not placed on a horizontal surface. Place the machine on a horizontal surface so that the ‘drip tray full’ indicator works properly.
 I cannot activate the AquaClean filter and the machine asks for descaling. The filter has not been replaced in time after the AquaClean filter icon flashed and the capacity dropped to 0%. Descale your machine first and then
install the AquaClean filter.
Problem Cause Solution
You did not install the AquaClean filter during first installation, but after having brewed approx. 25 coffees (based on 100ml/3oz cups). The machine has to be completely limescale-free before you install the AquaClean filter. First descale the machine and then install a new AquaClean filter. After descaling, the filter counter is reset to 0/8. Always confirm filter activation in the machine menu. Also do this after filter replacement.
The new water filter does not fit. You are trying to install another
filter than the AquaClean filter.
Only the AquaClean filter fits into the machine.
The machine is making a noise. It is normal that your machine makes noise during use. If the machine starts to make a different kind of noise, clean the brew group and lubricate it (see ‘Lubricating the brew group’).
The AquaClean filter was not prepared properly and air is now drawn into the machine. Remove the AquaClean filter from the water tank. Shake the filter for about 5 seconds. Immerse the filter upside down in a jug with cold water for at least 30 seconds. Wait until no more air bubbles come out. Place the prepared
AquaClean filter back into the water tank. Then dispense 2-3 cups of hot water.

Technical specifications

The manufacturer reserves the right to improve the technical specifications of the product. All the preset quantities are approximate.

Description Value
Size (w x h x d) 283 x 393 x 489 mm
Weight 10.8 – 12.2 kg
Power cord length 1200 mm
Water tank 1.7 litres, removable
Coffee bean hopper capacity 450 g
Coffee grounds container capacity 14 pucks
Milk carafe capacity 600 ml
Adjustable spout height 75-148 mm
Nominal voltage – Power rating – Power supply See data plate on inside of service door

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