Shark Rotator Lift-Away Owner’s Manual
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY · PLEASE READ CAREFULLY BEFORE USE
If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.
WARNING
To reduce the risk of fire, electric shock, injury, or property damage:
GENERAL WARNINGS
1. Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/ or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
2. Use only identical replacement parts.
3. Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual.
4. Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.
5. The use of an extension cord is NOT recommended.
6. This vacuum cleaner contains no serviceable parts.
USE WARNINGS
7. This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children.
8. Keep the appliance and its cord out of reach of children. DO NOT allow the appliance to be used by children. DO NOT allow to be used as a toy. Close supervision is necessary when used near children.
9. Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.
10. DO NOT handle plug or vacuum cleaner with wet hands.
11. DO NOT use without filters in place.
12. Only use Shark® branded filters and accessories.
13. DO NOT damage the power cord:
- a) DO NOT pull or carry vacuum cleaner by the cord or use the cord as a handle.
- b) DO NOT unplug by pulling on cord. Grasp the plug, not the cord.
- c) DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.
14. DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
15. DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from electrical outlet. Remove all obstructions before you plug in and turn on the unit again.
16. Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
17. DO NOT use if vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
18. Use extra care when cleaning on stairs.
19. DO NOT leave the vacuum cleaner unattended while plugged in.
20. When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.
21. DO NOT place vacuum cleaner on unstable surfaces such as chairs or tables.
22. Your Shark® vacuum may not be designed to stand up on its own. When taking a break from cleaning, you may need to lean it against furniture or a wall, or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.
23. DO NOT use to pick up:
- a) Liquids
- b) Large objects
- c) Hard or sharp objects (glass, nails, screws, or coins)
- d) Large quantities of dust (drywall dust, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.
- e) Smoking or burning objects (hot coals, cigarette butts, or matches)
- f) Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
- g) Toxic materials (chlorine bleach, ammonia, or drain cleaner)
24. DO NOT use in the following areas:
- a) Poorly lit areas
- b) Wet or damp surfaces
- c) Outdoor areas
- d) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)
25. Turn off all controls before plugging in or unplugging the vacuum.
26. Unplug from electrical outlet when not in use and before any maintenance or cleaning.
27. Hand wash with water only. Washing with cleaning chemicals could damage the unit.
28. During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brushroll.
29. Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.
30. Make sure the dust cup and all filters are in place after routine maintenance.
31. If provided, secure the power cord around the two cord hooks during storage.
To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.
SAVE THESE INSTRUCTIONS
ASSEMBLY
1. Insert Wand into pod
2. Insert Handle into wand.
3. Attach Hose to back of vacuum pod.
For proper operation, ensure all parts are firmly clicked into place.
POWER CORD
WHOLE-HOME CLEANING
SETTINGS
BRUSHROLL INDICATOR LIGHT
INDICATOR LIGHT WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?
Solid Green: The brushroll is spinning and working as intended.
Solid Red: There is a jam in the brushroll area. Turn off and unplug the vacuum and remove any blockages in the nozzle.
Flashing Red: The motorized floor nozzle is overheating. Turn off the vacuum, unplug it, and remove any blockages. Let the vacuum cool down for at least 60 minutes before restarting. See Troubleshooting section for more information.
NOTE: For deep carpet cleaning per ASTM F608, use setting II (Carpet) with max suction.
CLEANING MODES
NOTE: All accessories are compatible with both the wand and the handle. Included accessories will vary by model.
EMPTYING THE DUST CUP
CLEANING THE FILTERS
Regularly rinse the filters to maintain your vacuum’s suction power.
Rinse filters with cold water only. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electronic parts.
IMPORTANT: DO NOT use soap when cleaning the filters.
MAINTENANCE
NOZZLE MAINTENANCE
SELF-CLEANING BRUSHROLL
If any hair is wrapped around the brushroll, continue vacuuming, using Carpet/Low Pile mode on a bare floor surface, a low-pile carpet, or a small area rug. This will allow the self-cleaning brushroll to remove the hair wrap and send it to the dust cup. If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brushroll. If some fibers remain wrapped around the brushroll after continued use, carefully remove them.
CLEANING THE SOFT ROLLER
CHECKING FOR BLOCKAGES
AVAILABLE ACCESSORIES
A Crevice Tool
This slender tool offers extended reach to access corners, baseboards, tight spaces, and ceilings.
B Pet Crevice Tool
This versatile, slender 8″ tool removes pet hair from hard-to-reach spaces like corners, stairs, and between couch cushions.
C Upholstery Tool
Picks up hair, dust, and large debris from mattresses, couches, curtains, lampshades, and other delicate upholstered surfaces.
D Dusting Brush
This brush dusts and cleans delicate surfaces. Great for use on fans, blinds, lampshades, and keyboards.
E Duster Crevice Tool
Two cleaning tools in one. The crevice tool gives you extended reach to clean in tight spaces, while the soft brush is ideal for dusting delicate surfaces.
F Pet Multi-Tool
A single convertible tool for cleaning tough pet messes two ways: use the stiff bristle brush to clean stuck-on debris, or take off the bristles to reveal an upholstery tool perfect for removing stubborn pet hair and large piles of debris.
G Pet Power Brush
The turbine brush loosens and removes pet hair and debris from carpets, and powerfully deep-cleans dander out of upholstery and other surfaces.
H Self-Cleaning Pet Power Brush
Tackles pet hair and ground-in dirt from above-floor areas like carpeted stairs and upholstery, while actively removing hair wrap as it cleans.
NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top inside flap of the box. To order additional accessories, visit sharkaccessories.com.
TROUBLESHOOTING
Vacuum is not picking up debris. No suction or light suction.
- Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinstalling them in the vacuum.
- Dust cup may be full; empty dust cup.
- Check handle, hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any blockages found.
- If any string, hair, or carpet fibers are wrapped around the brushroll, carefully cut debris with scissors and remove from brushroll. See Nozzle Maintenance section for more information.
Vacuum lifts area rugs.
- Make sure Power/Surface switch is set to Hard Floor (setting I).
- Ensure the suction control slider on the handle is set to MIN.
- Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Brushroll does not spin in carpet cleaning mode.
- If the brushroll indicator light turns red, immediately turn off and unplug the vacuum. Remove pod from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum, and turn on power.
- With the power on, recline the handle, which will automatically turn on the brushroll.
- If this problem persists on thick carpets, move the suction control slider to MIN.
Vacuum turns off on its own or indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:
- Turn vacuum off and unplug it.
- Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters).
- Check for blockages in hose, wand, nozzle, accessories, and inlet openings.
- Allow unit to cool for a minimum of 60 minutes.
- Plug in vacuum and restart with the Power/Surface switch.
For all other issues, please visit sharkclean.com/support.
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of five (5) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
- The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
- In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
- Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
- Any unit that has been tampered with or used for commercial purposes.
- Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
- Consequential and incidental damages.
- Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
- Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. So we may better assist you, please register your product online at registeryourshark.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at registeryourshark.com and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
REGISTER YOUR PURCHASE
registeryourshark.com
Scan QR code using mobile device
RECORD THIS INFORMATION
Model Number:
Serial Number:
Date of Purchase (Keep receipt):
Store of Purchase:
Benefits of registering your product and creating an account:
- Get easier, faster product support and access to warranty information
- Access troubleshooting and product care instructions
- Be among the first to know about exclusive product promotions
TIP: You can find the model and serial numbers on the QR code label on the bottom of the back of the vacuum pod.
TECHNICAL SPECIFICATIONS
Voltage: 120V~, 60Hz
Watts: 960W
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
Shark® Rotator® Lift-Away® ADV Upright Vacuum.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com
Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice.
For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents
© 2020 SharkNinja Operating LLC. LIFT-AWAY, SHARK and SHARK ROTATOR are registered trademarks of SharkNinja Operating LLC. LA500SeriesIBEFSMPMv1
PRINTED IN CHINA
FAQS
What’s in the box?
Shark Rotator Upright Vacuum
Dusting Brush
Wide Upholstery Tool
12″ Crevice Tool
What about the filters? The infomercial never mentions them as far as need for cleaning, replacement, or ease of removing and cleaning.
The filters are very easy to remove and clean. Based on experience, if you don’t overfill the container then cleaning filters is not needed often. I’ve cleaned them before and it isn’t hard. You have to let them dry out completely though which takes some hours. Cleaning hair and threads from the beater bar is quite a cumbersome task though. About 30 minutes with a screwdriver to disassemble t and reassemble the floor piece.
Does it come with the filter or do you need to buy it separately.?
You can also buy filters for it on Amazon.
Is this vacuum good on very thick carpet
No does not work on plush carpet. The brush stops. You can turn brush off but then what’s the point
what about the filters?
The filters are washable and replacement filters are available and reasonable
does it have a light
yes, it come with light,
What is the width of the path?
The width measures 11.5 inches.
any difference between 501 and 502?
Yes. One comes with a car cleaning kits,which we found to be very useful. Im pretty sure its the 502. Ill check into it a bit more for you, but this is what I believe the “model number difference” to be.
What is the weight of this vacuum cleaner?
Not sure exactly, but the lightest high quality vacuum I’ve ever had, can carry it up stairs one handed with a cast on my other arm
How to replace LED lights at front of vacuum?
It’s just like the rest of the vacum cleaner, not very good.
how is the pet power brush powered?
You attach it to the hose and the air turns the brush. It works very well (we have two dogs who shed horribly)
What is the horsepower on this vacuum?
The horsepower is not known by Shark. He said they do not measure it in that way but the voltage is 120V, 60Hz. Watts is 1200W and Amps is 10A.
Who can tell me the size of the Nozzle? Is it suit for 1.3“ Inner diameter dust brush？
It comes with it’s own dust brush
Do both navigator and rotator use belts to power brush rugs?
Yes, the brush is belt driven.
hepafilter?
Yes, it has a hepafilter…you dont have to clean it out too often at all, and the other two filters that are right outside the the tank that you empty, those arent the hepa filter, but those two are washable as well so you dont have to worry about buying new ones.
Is the hose long enough
Yes, if the vacuum would roll like it should, the hose is long enough. It’s painful when the vacuum won’t roll and it falls on my leg! It rolls on tile floors, but not carpet
will this get under furniture?
We would like you to know that the Shark® Rotator® Professional Upright Corded Bagless Vacuum is not a powered lift away. This mean that you cannot put it in lift away mode and still have power to the floor nozzle to make the brushroll spin. With this being said, you can vacuum under the edge of furniture, depending on the clearance.
