Install Batteries

1. Apply pressure with your thumb and slide the battery door for removal Show image of bottom of remote, indicating pressure point and slide direction
2. Insert 2 AA batteries. Match the + and – marks. Show illustration of batteries in place
3. Slide the battery door back into place. Show bottom of remote with battery door in place, include arrow for slide direction.

Setup Your Remote for a Charter WorldBox

If you have a Charter WorldBox, the remote must be paired with the box. If you do NOT have a WorldBox, proceed to PROGRAMMING YOUR REMOTE FOR ANY OTHER CABLE BOX.

1. Ensure that your TV and WorldBox are both powered on and that you can view the video feed from the WorldBox on your TV. Show image of STB and TV connected and on
2. To pair the remote, simply point the remote at the WorldBox and press the OK key. The Input key will begin blinking repeatedly. Show image of remote pointed at the TV, transmitting data
3. A confirmation message should appear on the TV screen. Follow the on-screen instructions to program the remote control for your TV and/or audio equipment as needed.

If you wish to use the remote with a different cable box, follow these steps to un-pair it with your WorldBox.

1. Press and hold MENU and Nav Down keys simultaneously until the INPUT key blinks twice. Show remote with MENU and Nav Down keys highlighted
2. Press 9-8-7 digit keys. The INPUT key will blink four times to confirm pairing has been disabled. Show remote digits with 9-8-7 highlighted in order.

Programming Your Remote for Any Other Cable Box

This section is for any cable box that is NOT a Charter WorldBox. If you have a WorldBox, refer to the section above for remote pairing, following the on-screen instructions for any other remote programming.

Point your remote at your cable box and press MENU to test. If the cable box responds, skip this step and proceed to PROGAMMING YOUR REMOTE FOR TV AND AUDIO CONTROL.

1. If your cable box is branded Motorola, Arris, or Pace:
   • Press and hold MENU and the 2 digit key simultaneously until the INPUT key blinks twice.
     Show remote with MENU and 3 keys highlighted
2. If your cable box is branded Cisco, Scientific Atlanta, or Samsung:
   • Press and hold MENU and the 3 digit key simultaneously until the INPUT key blinks twice.
     Show remote with MENU and 3 keys highlighted

Programming Your Remote for TV and Audio Control

This step covers setup for the most common TV brands. If your brand is not listed, please proceed to SETUP USING DIRECT CODE ENTRY

1. Ensure that your TV is powered on. Show TV with remote pointed at it.
2. Simultaneously press and hold MENU and OK keys on remote until the INPUT key blinks twice. Show remote with MENU and OK keys highlighted
3. Find your TV brand in the chart below and note the digit that relates to your TV brand. Press and hold down the digit key.
   

   Digit	TV Brand
   1	Insignia/Dynex
   2	LG/Zenith
   3	Panasonic
   4	Philips/Magnavox
   5	RCA/TCL
   6	Samsung
   7	Sharp
   8	Sony
   9	Toshiba
   10	Vizio

4. Release the digit key when the TV turns off. Setup is complete.
   Show remote pointed at TV, transmitting data and TV is off

NOTES: While holding the digit key, the remote will test for the working IR code, causing the INPUT key to flash each time it tests a new code.

This step covers setup for all TV and Audio brands. For faster setup, be sure to locate your device brand in the code list before beginning setup.

1. Ensure that your TV and/or audio device is powered on.
   Show TV with remote pointed at it.
2. Simultaneously press and hold MENU and OK keys on remote until the INPUT key blinks twice.
   Show remote with MENU and OK keys highlighted
3. Enter the 1st code listed for your brand. The INPUT KEY will blink twice to confirm once complete.
   Show remote with digit keys highlighted
4. Test volume functions. If the device responds as expected, setup is complete. If not, repeat this process using the next code listed for your brand.
   Show remote controlling TV.

Assigning Volume Controls

The remote is set to default to control TV volume once the remote is programmed for a TV. If the remote is also set up to control an audio device, then volume controls will default to that audio device.

If you wish to change volume control settings from these defaults, perform the following steps:

1. Simultaneously press and hold MENU and OK keys on remote until the INPUT key blinks twice.
   Show remote with MENU and OK keys highlighted
2. Press the key below for the device that you wish to use for volume controls:
   • TV Icon = To lock volume controls to the TV, Press VOL +
   • Audio Icon = To lock volume controls to the audio device, Press
   • VOLCable Box Icon = To lock volume controls to the cable box, Press MUTE.

Troubleshooting

Remote Key Chart

Declaration of Conformity

Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by the turning of equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Consult the dealer or an experienced radio/TV technician for help.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The user is cautioned t that the changes and modification made to the equipment without the approval of the manufacturer could void the user’s authority to operate this equipment.

Spectrum WiFi 6 Router

Spectrum WiFi 6 Router

Advanced In-Home WiFi

Advanced In-Home WiFi is included on your Spectrum WiFi 6 router delivering internet, network security and personalization, conveniently managed with the My Spectrum App. Your router will have a QR code on the back label to indicate support of this service.

With Advanced In-Home WiFi, you can:

• Personalize your WiFi network name (SSID) and password
• View and manage devices connected to your WiFi network
• Pause or resume WiFi access for a device, or group of devices, connected to your WiFi network
• Get port forwarding support for improved gaming performance
• Have peace of mind with a secure WiFi network
• Use both wireless and Ethernet connectivity
  • 
  • 
  • 

Get Started with My Spectrum App

To get started, download My Spectrum App on Google Play or the App Store. Another method to download My Spectrum
App is to scan the QR code on the router label with your smartphone camera, or go to spectrum.net/getapp

Personalize Your WiFi Network Name and Password

To secure your home network, we recommend creating a unique network name and an alphanumeric password. You can do this in the My Spectrum App or at Spectrum.net

Troubleshooting Your Internet Service

If you’re experiencing slow speeds or if you lose connection to your WiFi network, check the following: Distance from the WiFi router: The farther away you are, the weaker the signal will be. Try moving closer. Router location: Your router should be placed in a central location for best coverage.

Where to place your router for the best coverage

• Do place in a central location
• Do place on a raised surface
• Do place in an open space
• Don’t place in a media center or closet
• Don’t place near devices like cordless phones that emit wireless radio signals
• Don’t place behind a TV

Spectrum WiFi 6 Router with Advanced In-Home WiFi

The router’s front panel features the status LED (light) which indicates the process the router is going through while establishing your home network. LED status light colors:

• Status Lights
  • Off Device is off
  • Blue flashing Device is booting up
  • Blue pulsing Connecting to the internet
  • Blue solid Connected to the internet
  • Red pulsing Connectivity issue (no internet connection)
  • Red and Blue alternating Updating firmware (device will automatically restart)
  • Red and White alternating Device is overheating

Spectrum WiFi 6 Router with Advanced In-Home WiFi

The router’s side panel features:

• Reboot – Press and hold for 4 – 14 seconds to reboot router. Your personalized configurations will not be removed.
• Factory reset – Press and hold for more than 15 seconds to reset router to factory default settings.
  Warning: Your personalized configurations will be removed.
• Ethernet (LAN) port – Connect network cables for local area network connection e.g. PC, game console, printer.
• Internet (WAN) port – Connect network cable to the modem for wide area network connection.
• Power plug – Connect provided power supply to home outlet power source.

Spectrum WiFi 6 Router with Advanced In-Home WiFi

The router’s label callouts:

• Serial Number – Serial number of the device
• MAC Address – Physical address of the device
• QR Code – Used to scan to download the My Spectrum App
• Network Name and Password – Used to connect to WiFi networks

Spectrum WiFi 6 Router Technical Specs

Need Help or Have Questions?

We’re here for you. To learn more about your services or get support, visit spectrum.net/support or call us at (855) 632-7020.

FAQ’S

What is Advanced In-Home WiFi?

Advanced In-Home WiFi is a service included with your Spectrum WiFi 6 router that allows you to personalize your home network. With Advanced In-Home WiFi, you can manage your home WiFi network through the My Spectrum App.

How do I set up Advanced In-Home WiFi on my router?

To set up Advanced In-Home WiFi, you will need to download the My Spectrum App on Google Play or the App Store. Another method to download My Spectrum App is to scan the QR code on the router label with your smartphone camera, or go to spectrum.net/getapp.

Do I need to have an internet plan with Spectrum Internet to use this service?

Yes, you must have an internet plan with Spectrum Internet in order to use this service. However, if you have a cable internet plan with speeds of 100 Mbps or higher, you will be able to use this service at no additional charge. If you have a cable internet plan with speeds lower than 100 Mbps and would like to use this service at no additional charge, please contact Spectrum Customer Service at 855-928-8777.

How much does this service cost?

There is no additional cost for using this service if you are subscribed to an internet plan with speeds of 100 Mbps or higher. If you are subscribed to an internet plan with speeds lower than 100 Mbps and would like to use this service at no additional charge, please contact Spectrum Customer Service at 855-928-8777.

How do I get started using Advanced In-Home WiFi?

To get started using Advanced In-Home WiFi, download the My Spectrum App on Google Play or the App Store. Another method to download My Spectrum App is to scan the QR code on the router label with your smartphone camera, or go to spectrum.net/getapp.

How do I update my Spectrum router?

What to Know. Download the firmware file, log in to the admin console, and open the router IP address as a URL in a web browser. In router settings, locate firmware section > transfer file to the router > reboot the router. Check the update log for the router or associated app to see if an update has been applied.

How do I know if my Spectrum modem is outdated?

Open the My Spectrum app and sign in with your username and password. Select Services. Your equipment will be listed there with its status.

Why does Spectrum WIFI keep disconnecting?

Reasons Why Your Spectrum Internet Keeps Going Out
One reason could be that there is an issue with your router. If you have an older router, it might not be able to handle the speeds that you are paying for. Another reason could be that there is interference from other devices in your home.

What is the difference between a modem and a router?

Your modem is a box that connects your home network to the wider Internet. A router is a box that lets all of your wired and wireless devices use that Internet connection at once and also allows them to talk to one another without having to do so over the Internet.

How many devices can I connect to my Spectrum router?

If you use Spectrum internet, it’s important to remember that the typical Spectrum router can only connect to 15 devices in total and handle five devices using the network simultaneously.

Can Spectrum see your Internet history?

No, Spectrum does not monitor your keep any data on your internet history. This information will not be taken by the company and used in a way that infringes on your privacy.

How do I stop WiFi owner from viewing my history?

Consider Using a VPN. To avoid your ISP’s prying eyes, it’s easy and practical to use a VPN.
Setup a New DNS Setting.
Browse With Tor.
Consider a Privacy-Friendly Search engine.
Use only HTTPS-Secured Websites.
Avoid Checking in or Tagging your Location.

Spectrum WiFi 6 Router
www://spectrum.com/internet/

Spectrum WiFi Pods User Guide

Spectrum WiFi Pods deliver additional coverage for the Advanced Home WiFi service, enabling WiFi signals to reach all devices in-home for a better experience.

With Spectrum WiFi Pods and Advanced Home WiFi:

• Experience whole-home coverage.
• Improve connected client performance with optimized connections to router or pod.
• Installation made easy – Plug them in and connect to WiFi.
• Manage the entire WiFi network with the My Spectrum App.
• Name pods by their connected location like “upstairs hallway”, or “living room” for easy reference.
• Locate and reboot pod through the My Spectrum App.

Enabling Whole Home Coverage

Get Connected with My Spectrum App

To manage your WiFi network, download the My Spectrum on Google Play or the Apple App Store. The My Spectrum app provides the ability to manage your WiFi network and find helpful troubleshooting tips. Scan this QR code with your smartphone camera or go to spectrum.net/getapp

spectrum.net/getapp

Spectrum SR-002-R Remote Control User Guide

Spectrum SR-002-R Remote Control User Guide

Program

1. Turn on the TV you want to program.
2. Press and hold the Menu + OK buttons simultaneously until the Input button blinks twice.
3. Press TV Power. The Input button should light up solid.
4. Aim the remote at your TV and press and hold the UP arrow.
5. Once the device turns off, release the UP arrow. Your remote should store the code.

1. Apply pressure with your thumb and slide the battery door to remove it.

2. Insert two AA batteries. Match the+ and – marks

3. Slide the battery door back into place.

This step covers setup for the most common TV brands. If your brand is not listed, please proceed to PROGRAMMING YOUR REMOTE FOR TV AND AUDIO CONTROL.

1. Ensure that your TV is powered on

2. Simultaneously press and hold MENU and OK keys on remote until the INPUT key blinks twice.

3. Press and release the TV POWER key once.

4. Find your TV brand in the chart to the right and note the digit that relates to your TV brand. Press and hold down the digit key.

5. Release the digit key when the TV turns off.Setup is complete.If this was not successful or if you have an audio device in addition to your TV, please proceed to PROGRAMMING YOUR REMOTE FOR TV AND AUDIO CONTROL.

Problem: INPUT key blinks, but remote doesn’t control my equipment.
Solution: Follow the programming process in this manual to set up your remote to control your home theater equipment.

Problem: The INPUT key doesn’t light up on the remote when I press a key.
Solution: Ensure that the batteries are functional and are inserted properly.
Replace the batteries with two new AA-size batteries.

Problem: My remote won’t control my equipment.
Solution: Be sure that you have a clear line of sight to your home theater equipment.

This step covers setup for all TV and audio brands. For faster setup, be sure to locate your device brand in the code list before beginning setup.

1. Ensure that your TV is powered on.

2. Simultaneously press and hold MENU and OK keys on remote until the INPUT key blinks twice.

3. Enter the first code listed for your brand. The INPUT key will blink twice to confirm when complete.

4. Test volume and TV power functions. If the device responds as expected, setup is complete. If not, repeat this process using the next code listed for your brand. If you have an audio device in addition to your TV, please repeat steps 1-4 listed here with your audio device.

FAQS

Is the ur5u-8780l the same as the ur5u-8790l? my 8790 looks exactly like the 8780.

Be careful. They are not interchangeable. My box requires the 8780L. Spectrum sent me an 8790 to replace it and it wasn’t compatible.

What batteries can be used as replacement?

Any make of AA batteries. You will require 2.

Does this remote work with tcl roku tv?

It should, it has a scan mode

will this remote also work with a Roku?

Yes

I can’t get my remote to program. What do I do?

Make sure that you are pressing and holding the MENU and OK buttons simultaneously. If you are, make sure that the INPUT button is blinking twice.

How do I program my remote for TV and audio control?

This step covers setup for the most common audio brands. If your brand is not listed, please proceed to PROGRAMMING YOUR REMOTE FOR TV AND AUDIO CONTROL. 1. Ensure that your TV is powered on and your audio device is turned on and playing a source such as FM radio or CD player. 2. Simultaneously press and hold MENU and OK keys on remote until the INPUT key blinks twice. 3. Press and release the TV POWER key once. 4. Find your audio brand in the chart to the right and note the digit that relates to your audio brand. Press and hold down the digit key until your audio device turns off (approximately 5 seconds). Release the digit key when your audio device turns off (approximately 5 seconds).Setup is complete!If this was not successful, please proceed to PROGRAMMING YOUR REMOTE FOR TV AND AUDIO CONTROL

My remote says ur5u-8720 and looks exactly the same. it doesnt say spectrom. will yours be a compatible replacement?

Prompting google appears to show ur5u-8720, and ur5u-8790 to be the same,The one I received does say spectrum.

does it work with the newer spectrum 201 cablebox?

Absolutely yes it does.

Will it work through walls?

It might depending on what the walls are made of and anything in between them.

This remote works with vcr?

If your question is “does it work with the Spectrum supplied digital recorder?”, yes it does. It also works with a variety of other independently supplied electronics — AUX, DVD, VCR, TV.

Will this work with a seiki TV and the spectrum digital cable box?

Yes it will work with a Twc cable box Only

For old tv?

As long as the TV can be hooked up to cable.

Is this RF capable like direct tv remotes?

No, definitely not.

Is this unit brand new, or is it used?

New

Does it have voice control?

Voice control no!

What does auto mean on the spectum box?

No clue,… my remote does not have an “auto” button.

Does this work with Westinghouse TVs?

Yes.

VIDEO

Understanding Device Connections

Rear Panel:

Voice 1-2: Use to connect analog telephones to the device. Telephone service must be enabled by the service provider. Cable: Use to connect to the coaxial cable from your Internet service provider. Ethernet (Internet): Connects to an Ethernet-enabled device such as a wireless router using an RJ45 Ethernet cable. Power: Connects to the power adapter. Plug the other end into the wall power outlet. Battery: Use to connect to an optional external battery. The battery connection is for voice services.

Installing Modem

1. Connect the coaxial cable (not supplied) to the Cable connector on the rear panel of the eMTA and connect the other end to the cable wall outlet. Do not bend or over tighten the cables, as this may strain the connector and cause damage. To connect an eMTA and a television to the same wall outlet, you must use a cable line splitter (not included).
2. Connect the Ethernet cable (supplied) to the Ethernet (Internet) port on the back panel of the eMTA and connect the other end to an Ethernet port on a wireless router (or other Ethernet-enabled device).
3. Connect an RJ-11 phone cable (not supplied) to the Voice 1 or 2 port on the modem (when provisioned for voice service as specified by the service provider), and connect the other end to the phone port of the telephone. If voice service is not provisioned through the service provider, telephone service is not available.
4. Connect the power adapter (supplied) to the Power port on the modem. Connect the other end to a power outlet.

Installation Diagram

Device Wall Mount Instructions

You can mount the EU2251 on a wall using the 2 mounting brackets on the side of the device. Two round or pan head screws are recommended. See the figure below for measurements.

To mount the device on a wall:

1. Install the 2 screws horizontally on the wall 140 mm (5.51 inches) apart. Note: The screws should protrude from the wall so you can fit the device between the head of the screws and the wall. If you install the screws in drywall, use hollow wall anchors to ensure the unit does not pull away from the wall due to prolonged strain from the cable and power connectors.
2. Mount the device on the wall.

Note to CATV System Installer:

This reminder is provided to call the CATV systems installer’s attention to section 820-93 of the National Electric Code, which provides guidelines for proper grounding and in particular, specify that the Coaxial cable shield shall be connected to grounding system of the building, as close to the point of cable entry as practical.

Reseting the Modem

Front Panel:

Reset: Use the reset button to either reboot (power cycle) the modem or reset the device to factory default settings. When the reset button is pressed and held for 4 to 10 seconds, the device will reboot (power cycle). If the reset button is pressed and held for 10 seconds or more, the Spectrum eMTA will reset to factory default settings. Refer to the LED Behavior table on page 5 for the reset button LED behavior. Note: When the device is in a state that suggests a power cycle (th e button icon and the surrounding ring are

LED Behavior

Basic Modem Info

Product Specifications

Interfaces & Standards

• Cable: F-Connector, female
• Models: E31N2V1, E31T2V1, E31U2V1
• LAN: One 10/100/1000 Mbps RJ-45 port
• Models: EN2251, ET2251, EU2251, ES2251
• LAN: One 10/100/2.5 Gbps RJ-45 port
• Telephony: 2 RJ-11 ports
• PacketCable 1.5 (NCS) or 2.0 (IMS/SIP) ccompatible
• DOCSIS 3.1 certified

Downstream*

• Frequency Range: 258MHz-1218MHz
• Capture Bandwidth: 1.218GHz
• Modulation: 64 or 256 QAM and OFDM: up to 4096 QAM
• Maximum DOCSIS 3.1 Data Rate: 2 x 192MHz OFDM channels provide capacity up to 5Gbps
• Maximum DOCSIS 3.0 Data Rate: 32 downstream channels provide speeds up to 1372Mbps
• Symbol Rate: 5361 Ksps
• RF (cable) Input Power:
• -15 to +15dBmV (64/256 QAM)
• -6 to +15dBmV (4096 QAM)
• Input Impedance: 75

Upstream* ·

• Frequency Range: 5MHz ~ 42MHz/85MHz switchable
• Modulation: QPSK or 8/16/32/64/128 QAM and OFDMA: up to 4096 QAM
• Maximum DOCSIS 3.1 Data Rate: 2 x 96MHz OFDMA channels provide capacity up to 2Gbps
• Maximum DOCSIS 3.0 Data Rate: 8 upstream channels provide speeds up to 246Mbps
• Symbol Rate: 160, 320, 640, 1280, 2560, 5120 Ksps
• RF (cable) Output Power:
• A-TDMA/S-CDMA (one channel): +65dBmV
• OFDMA: +65dBmV

Security

• DOS (denial of service) attack protection

Regulatory

• UL/FCC Class B, Energy Star Certified

Voice

• PacketCable 1.5 (NCS) or 2.0 (IMS/SIP) compatible
• Line Voltage On-hook: -48 Volts, Loop Current: 20mA/41mA, Ring Capability: 2K ft., 5REN, Hook State: Signaling Loop Start
• DTMF Tone Detection, T.38 Fax Relay (G.711), Echo Cancellation (G.168) / Silence Suppression, Voice Active Detection and Comfort Noise Generation
• G.722 codec, WB SLIC

Physical and Environmental

• Dimensions: 70.8mm, 2.8 inches (W), 215mm, 8.46 inches (H), 170mm, 6.7 inches (D)
• Weight: 632.6g (1.4 lbs), unit only
• Power: 12V 1.5A (output), 100-240VAC, 50-60Hz, 1A Max (input), external PSU
• Operating Temperature: 0°C ~ 40°C (32°F ~ 104°F)
• Humidity: 5 ~ 95% (non-condensing)
• Optional External Battery

FAQS

What is the difference between the eMTA and the eMTA2?

The eMTA2 has a faster processor, more memory, and additional features.

How do I connect my fax machine or computer modem to my new eMTA?

Connecting a fax machine or computer modem is easy! Simply connect an RJ-11 cable (not supplied) from your modem or fax machine to the Voice 1 or 2 port on the back panel of your new eMTA (when provisioned for voice service as specified by your service provider). Then connect an Ethernet cable (supplied) from an Ethernet port on your computer or fax machine to an Ethernet port on a wireless router (or other Ethernet-enabled device). Your modem or fax machine will now be connected directly to your wireless network! Note that some modems may require a special cable for this connection; please consult your modem documentation for more information.

What is a Spectrum voice modem?

It works by routing your phone calls through the same Spectrum modem that transmits your home’s internet or cable TV service. With this improvement, you will have a unified connection to your home, clearer and more reliable voice service and be able to use your traditional telephone devices in your home network.

Do you need a modem for Spectrum voice?

Spectrum Internet customers are required to use an authorized modem to connect to the Spectrum network. For a monthly fee, Spectrum will provide a pre-configured WiFi router. Customers may also choose to use or purchase their own router.

What is the latest modem from Spectrum?

For internet connection speeds, the C7000 is the newest modem/router combo that has been certified by Spectrum for 400 mbps “ultra” service, but the C7800 is a newer non-approved Netgear modem-router combo that supports the more efficient DOCSIS 3.1 protocols.

Is Spectrum voice a landline or VoIP?

Spectrum Voice uses VoIP (Voice over Internet Protocol) to transport calls over our own private network so your calls never touch the public internet. Our service can be installed via any in-home phone jack.

Why did Spectrum send me a modem and router?

You have received a new modem from Spectrum to replace your existing equipment. Your new modem will deliver improved capacity and bandwidth to better serve your needs. The modem can be easily self-installed —no technician necessary.

Does Spectrum provide free modem?

Spectrum includes a free modem with all of its home internet plans, but if you don’t have a router of your own, you’ll need to pay $5 per month to rent one

Is it better to have a modem and router or a combo?

A separate modem and router provide better performance than a combo box because of the extra features a router provides. If you opt for a combination box, ISP will look for the best router-modem combo. However, if you buy separate devices, it is up to select compatible devices for better performance.

What does a voice modem do?

A voice modem is an analog telephone data modem with a built-in capability of transmitting and receiving voice recordings over the phone line. Voice modems are used for telephony and answering machine applications.

Does Spectrum voice include a phone?

You’ll need to buy your own home phone, but it does include a bundled phone modem. The device connects Spectrum’s network to your home phone jacks.

Why is my Spectrum bill so high?

Take a look at your bill and you should see line items for each extra service on top of internet, plus fees and equipment. Between the DVR, receivers, and sports fees, the cost of Spectrum TV adds up really fast. Some customers pay more than $200/month for what amounts to a handful of premium channels.

Will the Spectrum replace my router for free?

It is widely available and the service is often affordable and easy to manage. Unfortunately, there is a common issue with Spectrum: using their modem/router combo. Spectrum will tell you that they are giving you the device for free, leaving out that you will now have to pay $5 a month to use the wireless router.

Does a modem have to be connected to a phone line?

Cable modems can provide Internet service. You don’t need a phone line in order to get Internet service. In fact, most cable companies offer Internet service by hooking up the coaxial cable line to a special cable modem.

Are modems still used?

The modem is your on-ramp to the world wide web. They are offered as part of packages by IPSs (Internet Service Providers) across the United States, big players like Verizon, Comcast, and Spectrum.

What are the 23 channels Spectrum is dropping?

The Channel name includes MTV, Nickelodeon, Comedy Central, VH1, MTV Live, BET, CMT, Spike, Nick Jr., Nick Music, TV Land, LOGO TV, MTV2, TeenNick, BET Her, CMT Music, BET Jams, MTV Classic Tr3s, BET Soul, MTVU, and Nick 2,Nicktoons.

How long does a Spectrum modem last?

A modem usually lasts between four to seven years, which is more than you might expect. It’s also longer than what most information online will tell you to wait before replacing it. Even your ISP might recommend changing your modem before you really need to.

What is the difference between a modem and a router?

Your modem is a box that connects your home network to the wider Internet. A router is a box that lets all of your wired and wireless devices use that Internet connection at once and also allows them to talk to one another without having to do so over the Internet.

Can you plug a modem into a phone jack?

Plug the modem into your phone jack using a standard phone cable. The wireless router is already connected inside the device and should begin transmitting the wireless signals immediately. These routers include Ethernet ports to hard-wire your desktop computer if desired.

Is landline necessary for WIFI?

No, you do not need a landline phone to get internet in rural areas. Years ago, some internet companies required you to have a home phone in order to get internet (such as AT&T and CenturyLink). This is no longer the case other than for dial-up internet (which still requires an active landline phone).

How long should a modem last?

Lower-end modems tend to have a two to three-year lifespan, while higher-end modems typically last more than five years. In general, you can expect a modem to last between two and five years before it has to be replaced due to failure or obsolescence.

What is the cheapest spectrum TV package for existing customers?

Spectrum TV Select is the cheapest Spectrum TV plan. Spectrum TV Select costs $49.99 per month and includes 125+ channels.

Why did my Spectrum bill go up so much?

A change to your bill can occur for a number of reasons: If your service was just installed, you might see one-time fees included for installation or activation of services. When you signed up for services, you received a promotional discounted rate on your bill.

What is better directv or Spectrum?

While Spectrum TV has cheaper starting prices, DIRECTV offers considerably more channels. Although slightly more money each month, DIRECTV packages are the better value as they offer more channels, better recording deals and higher customer satisfaction ratings.

Spectrum Advanced Voice Modem User Guide – Download [optimized]
Spectrum Advanced Voice Modem User Guide – Download

www.spectrum.com

Spectrum 110-H HD Cable Digital Video Receiver

Safety Instructions

1. POWER SUPPLY
   1. Operate this product only from the type of power supply shown on the marking label. If you do not know the type of power supplied to your home, contact your local power company.
   2. Disconnect the power supply before you start any maintenance or installation procedures.
2. OVERLOADING
   Make sure that the wall outlet, extension cord and adapter have a sufficient power rating for the appliance. If not, this can cause an electric fire shock.
3. LIQUID
   Do not expose this product to liquids. Do not put objects filled with liquid on the product.
4. CLEANING
   1. Disconnect the product from the wall outlet before you clean it.
   2. Use a moist cloth to clean the product. Do not use solvents. Wipe the surface gently with a soft cloth as it may get scratched.
5. VENTILATION
   1. Make sure that the slots on top of the product are not blocked. It is necessary to have a sufficient airflow into the unit.
   2. Do not put electronic equipment on the product.
   3. Do not put objects on the product. This will block the ventilation or cause damage to the surface.
6. ATTACHMENTS
   Do not use any unsupported attachments as these may be hazardous or cause damage to the product.
7. LIGHTNING, STORM OR NOT IN USE
   Unplug the product from the wall outlet and disconnect the antenna during a thunderstorm or when left unattended and unused for long periods of time. This will prevent damage to the unit due to lightning and power-surges.
8. EXTRANEOUS OBJECTS
   Do not insert anything through the openings in the unit, where they can touch dangerous voltage points or damage parts.
9. REPLACEMENT OF PARTS
   When replacement of parts is required, be sure the service technician uses replacement parts specified by the manufacturer or those that have the same characteristics as the original part. Unauthorised substitution may result in additional damage to the unit.
10. CONNECTION TO THE SATELLITE DISH LNB/CABLE TV SIGNAL/AERIAL
    Disconnect the power supply before you connect or disconnect the cable from the satellite dish/cable TV signal/aerial. If not, this can cause damage to the LNB/cable TV line/aerial.
11. CONNECTION TO THE TV
    Disconnect the power supply before you connect or disconnect the cable from the TV. If not, this can cause damage to the TV.
12. EARTHING (satellite only)
    Earth the LNB cable to the system earth for the satellite dish.
13. LOCATION
    1. Place the product indoors to avoid exposure to lightning, rain or sun. Do not place it near a radiator or heat register.
    2. Keep at least 10 cm clearance from any other appliances susceptible to electromagnetic influences such as a TV or a VCR.
    3. If you place the product on a rack or a bookcase, make sure that there is adequate ventilation and that you have followed the manufacturer’s instructions for mounting.
    4. Do not place the product on an unstable surface where it can fall. A falling product can cause serious injury to a personnel and serious damage to the appliance.
14. Environment
    1. Attention should be drawn to the environmental aspects of battery disposal.
    2. Care is required for the use of this apparatus in tropical and/or moderate climates.

Cautions and Warnings

1. To avoid damage of the power cord or plug
   1. Do not modify or process the power cord or plug arbitrarily.
   2. Do not bend or twist the power cord.
   3. Make sure to disconnect the power cord while you hold the plug.
   4. Keep heating appliances as far as possible from the power cord to prevent the cover vinyl from melting.
   5. The mains plug, as a disconnection device, shall remain readily accessible by the user.
2. To avoid electrical shock
   1. Do not open the main body.
   2. Do not insert metal or inflammable objects inside the product.
   3. Do not touch the power plug with wet hands.
   4. Disconnect the power cord in case of lightning.
   5. Unplug the power cable before you install the antenna cable.
3. To avoid damage of product
   1. Do not use the product when it is out of order. If you continue to use the product when defective, this may cause serious damage. Make sure to contact the customer service centre if the product is out of order.
   2. Do not insert metal or alien substance into the slots for the modules or Smartcards. It may cause damage to the product and reduce its life span.
4. To avoid damage of the hard disk drive (PVR only)
   1. Do not move the product or turn the power off suddenly while the hard disk drive is running.
   2. The company shall not be liable for any corruption of data on the hard disk drive caused by carelessness or misuse of the user.

Important Safety Instructions

1. Read these instruction.
2. Keep these instruction.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A plozrized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an delctrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long periods of time
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
15. Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.

FCC CUSTOMER INFORMATION

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operations.

FCC RF Radiation Exposure Statement
This equipment complies with FCC RF Radiation exposure limits set forth for an uncontrolled environment.

WARNING
Any changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. The antenna(s) used for this device must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment has been tested and found to comply with the limits for a CLASS B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference, the user is encouraged to try to correct the interference by consulting with a dealer or an experienced technician for technical assistance.

Front
Note: The image may differ from the actual product.

1. Power: Switches between operation and standby modes.
2. Navigation: Moves the cursor up, down, left or right. Selects a menu or confirms a selection.
3. Menu: Displays the navigation keys on the front panel.
4. USB: Connect a USB storage device (5V 500mA).
5. Reset: Restart the product.

Note: The product information label is on the bottom of the product.

Rear
Note: The image may differ from the actual product.

1. Cable In: Connect to a coaxial cable from your service provider.
2. Network: Connect an Ethernet cable for Internet connection.
3. USB: Connect a USB storage device for media content.
4. HDMI: Use an HDMI cable to connect a high definition TV.
5. Digital: Use an S/PDIF cable to connect to the audio system.
6. Analog: Use an RCA cable to connect to the audio system.
7. Power : Use the AC adaptor to connect to the power supply.

Connections

This section describes how to connect your product to match your particular devices and to gain optimum signal quality.

Warning: Connect all devices before you plug any power cords into the wall outlet. Always turn off the product, TV and other devices before you connect or disconnect any cables.

Note:
Make sure you use an adapter approved by UL.

Connecting the Antenna
Connect a coaxial cable to the Cable In.

Connecting the TV
Using an HDMI cable For the best picture quality, use an HDMI cable to connect to the TV. Using an RCA cable Using an RCA cable provides a lower resolution because the HD signal cannot be transmitted.

Note: Use an S/PDIF cable to connect to the  audio system for digital audio.

Connecting to the LAN
Use the Ethernet cable to connect the product and the router.

Spectrum.net/Welcome
1©2021 Charter Communications. All rights reserved.

ACCOUNT

CREATE YOUR ACCOUNT
Get an all-access pass to your account by creating your username. You can also watch TV online, check your email, manage your bill and more, from any device everywhere you go! Learn about your services and manage your account 24/7Visit Spectrum.net/CreateAccount to create your username.

MANAGING YOUR ACCOUNT
Download the My Spectrum App to manage your account on the go.
You can also manage your account at Spectrum.net.

• View your bill, make a payment, enroll in AutoPay, edit your existing AutoPay, enroll in paperless billing, and more.
• Troubleshoot your services or connection issues, review your subscription, view and manage the equipment associated with your account and manage your Voice features.
• change your communication preferences, view and update your contact information and create additional accounts for other members of your household.
  Learn more at Spectrum.net/AboutMyAccount

UNDERSTANDING YOUR BILL
Your first statement will include the first month of billing for services, equipment lease fees, installation charges, taxes, and any prepayment collected.
Statements after that should reflect charges for the current billing month or billing cycle.
Learn more at Spectrum.net/AboutMyBill
Available in the My Spectrum App

PAYING YOUR BILL

Paying your bill online is easy and convenient.

1. Visit Spectrum.net/BillPay and sign in.
2.  Enter your payment details.
3.  If you would like to enroll in AutoPay, check the box to set up automatic payments.
4. Review Payment Info and select Make Payment to finalize.
   Be sure to review all your payment details before finalizing your payment online.

Learn more at Spectrum.net/AboutPayments
Available in the My Spectrum App

ENROLLING IN AUTOPAY
Setting up Auto Pay is easy and convenient.

1. Visit Spectrum.net/AutoPayNow and sign in.
2. Choose Enroll in AutoPay.
3.  Enter your payment details.
4. Review and complete enrollment.
   That’s it!

Learn more at Spectrum.net/AboutAutoPay
Available in the My Spectrum App

ENROLLING IN PAPERLESS BILLING
Reduce the clutter and keep your personal info secure. Go paperless—it’s easy!

1. Go to Spectrum.net/PaperlessNow.
2. Follow the prompts to select online bill or enable Paperless Billing and confirm your preferences.
   Paperless Billing will activate after your next monthly statement.

Learn more at Spectrum.net/AboutPaperlessBilling
Available in the My Spectrum App

TV

PROGRAMMING YOUR REMOTE
Your Spectrum Remote can be programmed to control your TV and other devices.
For a full list of our remotes and instructions, visit Spectrum.net/Remotes.

1.  Make sure your TV is powered on.
2. Simultaneously press and hold MENU and OK keys on remote until the INPUT key blinks twice.
3.  Press and release the TV POWER key once.
4. Find your TV brand in the table. Press and hold down the digit key that corresponds to your TV’s brand.
   

   TV Brand	Digit
   Insignia/Dynex	1
   LG/Zenith	2
   Panasonic	3
   Philips/Magnavox	4
   RCA/TCL	5
   Samsung	6
   Sharp	7
   Sony	8
   Toshiba	9
   Vizio	0

5. The TV will turn off to confirm that you’ve successfully programmed your device.
   Note: If your remote does not control your device after following the steps above, visit Spectrum.net/Remotes for additional instructions.

Your Spectrum Remote can be programmed to control your TV and other devices. For a complete list of our remotes and instructions,
visit Spectrum.net/Remotes.
Learn more about your remote at Spectrum.net/Remotes
Watch support video at Spectrum.net/tv1 
Available in the My Spectrum App

ACCESSING CHANNEL LINEUPS ONLINE
See all your TV choices with the most up-to-date listing of the stations and networks in your area. You can see channels by package
(Select, Silver or Gold) or by category (Lifestyle, Movies, Sports).
View channels at Spectrum.net/Channels
Available in the My Spectrum App

DVR
Take complete control of your TV experience. Pause live broadcasts and use customized recording options so you can watch your favorite shows on your terms. To access your DVR, press the DVR button or LIST button on your remote.
Learn more at Spectrum.net/DVR

PARENTAL CONTROLS
Parental Controls allow you to restrict viewing of certain TV programming. To access your Parental Control settings, go to the Settings/Main Menu on your program guide and set up your controls based on your viewing preferences.
Learn more at Spectrum.net/Controls

SPECTRUM TV APP
The Spectrum TV App gives you the ability to watch your favorite content virtually anywhere on multiple devices.
With the Spectrum TV App, enjoy hundreds of live TV channels and thousands of On Demand TV shows and movies inside or outside your home.
The Spectrum TV App can be watched in or out of your home and can be downloaded to your mobile device from your app store or to your Xbox One, Apple TV or Samsung Smart TV through the device console.
Visit your app store and search for “Spectrum TV” to download the Spectrum TV App today!
Note: Channel availability varies by area. Content for Spectrum TV App on Mobile may differ from that of Spectrum TV subscription package due to programming rights in some markets.
Spectrum TV App requires Spectrum TV and a connection to the Internet. Spectrum TV is supported on the following devices: iPad or iPhone with iOS 12 or later, Android tablet or phone with Android 5.0 or later, all Kindle Fire models later than first-generation and
running Android 5.0 or higher, Xbox One, Samsung Smart TV (2012 or later models), and laptops/computers with the following web browsers: Chrome 70+, Firefox 60+, Microsoft Edge 14+, Microsoft Edge Chromium, and Safari.
Learn more at Spectrum.net/TVApp

TV CHANNEL APPS
With TV channel apps, enjoy shows, sports and movies everywhere you go. With channel apps, catch all the action of your favorite shows no matter where you are. Use a variety of devices, including tablets, smartphones, and other mobile and connected TV streaming devices, to access apps for 125+ networks.
Learn more at Spectrum.net/TVApps

REFRESHING YOUR SPECTRUM RECEIVER
If your Spectrum Receiver isn’t working properly, a refresh can help resolve many issues without affecting your recordings or service. If you are experiencing any of the below issues, refreshing your receiver may fix your issues:

• Missing channels
• Problems with the interactive guide
• No picture
• Poor picture quality

To refresh your receiver:

1. On your PC, go to Spectrum.net and sign in.
2. Hover over My Account and Select TV.
3. Click Refresh in the Equipment screen.
   Learn more at Spectrum.net/RefreshBox

FIXING PICTURE QUALITY ISSUES
There are a couple of easy things you can do to troubleshoot your video picture.

• Check all your cables from your TV to your Spectrum Receiver, and from the Coaxial cable from the wall to your Spectrum Receiver. Make sure they are tight!
• Try refreshing your receiver on Spectrum.net under Manage Account.
• If cables are tight, unplug your receiver for 15 seconds and then plug it back in and power on. It may take several minutes for the receiver to reboot. Once it’s rebooted, check the video picture.
  Learn more at Spectrum.net/TVTrouble

INTERNET

IN-HOME WIFI
WHERE TO PLACE YOUR ROUTER FOR THE BEST CONNECTION:
Place your Modem-Router combo or WiFi Router in a central and open location.
We recommend a wired Internet connection for high bandwidth usage devices such as Smart TVs, TV streaming devices and gaming consoles—this helps avoid interference and increases available WiFi bandwidth for other devices.
DO place:

•  in a central location
• on a raised surface
•  in an open space

DON’T place:

•  in a media center or closet
• near wireless or radio signals like cordless phones
• behind a TV

Learn more at Spectrum.net/BetterInternet

WIFI NETWORK NAME AND PASSWORD
You can manage your In-Home WiFi network at Spectrum.net. From here, you can view your customized settings, such as WiFi Network Name (SSID) and WiFi Password.
Learn more at Spectrum.net/WiFiPassword

SECURITY SUITE
Security Suite helps keep your family protected online.
Download it today at Spectrum.net/GetSecurity.

• No need to purchase expensive security software.
• Spyware protection and removal helps guard against theft.
• Anti- Virus automatically updates to protect against new threats.
• Browsing protection evaluates the safety and prevents unintentional access of harmful websites.

Learn more at Spectrum.net/SecurityFeatures

TROUBLESHOOTING YOUR INTERNET SERVICE
If you are experiencing slow speeds or if your WiFi connection is intermittent, check the following:

• Distance from the Modem-Router or WiFi Router: The farther away from the WiFi Router you are, the weaker your signal will be. Try moving closer to your WiFi Router to see if the connection improves. WiFi signal strength may deteriorate over longer distances and as it passes through the construction materials of your home.
• Modem-Router or WiFi Router Location and Obstacles: Your WiFi Router should be placed in a central location for best coverage.

Learn more at Spectrum.net/WiFiTrouble

If you still continue to experience slow speeds, try resetting your Internet modem by following these steps:

1.  Unplug the power cord from the back of the modem.
2. Wait 30 seconds, then reconnect power to the modem.
3. Wait two minutes to allow the modem to connect. The modem connection lights will be solid.
4. Confirm you are connected to the Internet by surfing to two or more web pages.

Learn more and watch the support video at Spectrum.net/ModemReset

SPECTRUM WIFI
With your Spectrum Internet service, you can seamlessly connect to thousands of WiFi access points nationwide. Save on your cell phone data plan by using Spectrum WiFi when you are away from home. Just look for Spectrum WiFi or CableWiFi networks to connect.
Learn more at Spectrum.net/FindWiFi
Available in the My Spectrum App

VOICE

SETTING UP YOUR VOICEMAIL
ACTIVATING VOICEMAIL— FIRST-TIME ACCESS
To activate and set up your voicemail from your home phone, dial *99. Follow the voice prompts to create a PIN and set up a greeting and mailbox options.
Learn more at Spectrum.net/Voicemail

ACCESSING VOICEMAIL

FROM YOUR COMPUTER OR MOBILE DEVICE:

• Visit the Voice feature management tool at Spectrum.net/VOMFeature

FROM YOUR HOME PHONE:

• Dial *99

FROM OUTSIDE YOUR HOME:

• Dial your 10-digit home phone number
• Press * when you hear the greeting
• Enter your PIN, followed by the # sign

Learn more at Spectrum.net/VOMFeature

TROUBLESHOOTING YOUR  VOICE SERVICE
If you are experiencing trouble with your phone services, such as no dial tone, you should reset your Voice modem by unplugging the power cord for 30 seconds and reconnecting.
You can also reset your Voice modem by following these simple steps:

1. Unplug the power cord from the back of the modem and remove any batteries.
2. Wait 30 seconds, then reinsert any batteries and reconnect power to the modem.
3. Wait two minutes to allow the modem to connect. The modem connection lights will be solid.
4.  Attempt to make a phone call.

Learn more at Spectrum.net/VoiceTrouble

VOICE FEATURE MANAGEMENT PORTAL
Use the Voice feature management portal on your computer or mobile device to check your voicemail, manage Voice features and access call history.
Learn more at Spectrum.net/VOMFeature
Available in the My Spectrum App

CALLING FEATURES
Spectrum Voice provides much more than just unlimited local and long-distance calling. Take advantage of up to 28 of the most popular home phone features, including Call Guard to block unwanted malicious calls.
Learn more at Spectrum.net/CallFeatures

ENHANCED 911 (E911)
To reach fire, police or ambulance services, just dial 911.
To help you remember to dial 911 IMMEDIATELY in case of any emergency, we’ve provided stickers to place on or near your phone. Enhanced 911 (E911) automatically provides the emergency service operator with your phone number and location.
To ensure that 911 calls are properly routed:

• Don’t move the equipment installed in your home to another location.
• If you use our service from an address that’s different from the one you initially provided, the E911 service won’t work properly.
• When you plan to move and need to change your service address, please call Customer Care so that we can properly move your service.

BATTERY BACKUP
Spectrum Voice uses the electrical power in your home, so if there’s a power outage all calling will be interrupted—including 911 service. Ask us about purchasing and installing a battery backup, which provides hours of standby Voice service in the event of a power outage—just call (855) 757-7328.
Learn more at Spectrum.net/Battery

Spectrum TV App User Guide

Spectrum TV App User Guide

CREATE YOUR ACCOUNT

Get an all-access pass to your account by creating your username. Learn about your services and manage your account 24/7. You can also watch TV online, check your email, manage your bill and more, from any device, everywhere you go! Visit Spectrum.net/CreateAccount from any computer connected to your home network to create your username.

MANAGING YOUR ACCOUNT

Download the My Spectrum App to manage your account on-the-go. You can also manage your account at Spectrum.net.

• View your bill, make a payment, enroll in Auto Pay, edit your existing Auto Pay, enroll in paperless billing and more.
• Troubleshoot your services or connection issues, review your subscription, view and manage the equipment associated with your account and manage your Voice features.
• Change your communication preferences, view and update your contact information and create additional accounts for other members of your household.
  Learn more at Spectrum.net/AboutMyAccount

UNDERSTANDING YOUR BILL

Your first statement will include the fi rst month of billing for services, equipment lease fees, installation charges, taxes and any prepayment collected. Statements after that should reflect charges for the current billing month or billing cycle.
Learn more at Spectrum.net/AboutMyBill Available in the My Spectrum App

PAYING YOUR BILL

Paying your bill online is easy and convenient.

1. Visit Spectrum.net/BillPay and sign in.
2. Enter your payment details.
3. If you would like to enroll in Auto Pay, check the box to set up automatic payments.
4. Review Payment Info and select Make Payment to finalize. Be sure to review all your payment details before fi nalizing your payment online.
   Learn more at Spectrum.net/AboutPayments Available in the My Spectrum App

ENROLLING IN AUTO PAY

Setting up Auto Pay is easy and convenient.

1. Visit Spectrum.net/AutoPayNow and sign in.
2. Choose Enroll in Auto Pay.
3. Enter your payment details.
4. Review and complete enrollment. That’s it! Auto Pay will activate after your next monthly statement, so please be sure to pay your current bill.
   Learn more at Spectrum.net/AboutAutoPay Available in the My Spectrum App

ENROLLING IN PAPERLESS BILLING
Hassle-free billing that saves time and reduces clutter. Go paperless—it’s easy!

1. Go to Spectrum.net/PaperlessNow
2. Follow the prompts to select online bill or enable Paperless Billing and confirm your preferences. Paperless Billing will activate after your next monthly statement.
   Learn more at Spectrum.net/AboutPaperlessBilling Available in the My Spectrum App

PROGRAMMING YOUR REMOTE

Your Spectrum Remote can be programmed to control your TV and other devices. For a full list of our remotes and instructions, visit Spectrum.net/Remotes

1. Make sure your TV is powered on.
2. Simultaneously press and hold MENU and OK keys on remote until the INPUT key blinks twice.
3. Press and release the TV POWER key once.
4. Find your TV’s brand in the chart. Press and hold down the digit key that corresponds to your TV’s brand.
   TV Brand                   Digit
   Insignia/Dynex              1
   LG/Zenith                     2
   Panasonic                       3
   Philips/Magnavox          4
   RCA/TCL                      5
   Samsung                         6
   Sharp                              7
   Sony                               8
   Toshiba                           9
   Vizio                               0
5. The TV will turn off to confirm that you’ve successfully programmed your device.
   Note: If your remote does not control your device after following the steps above, visit Spectrum.net/Remotes for additional instructions.

PROGRAMMING YOUR REMOTE

Your Spectrum Remote can be programmed to control your TV and other devices. For a complete list of our remotes and instructions, visit Spectrum.net/Remotes.
Learn more about your remote at Spectrum.net/Remotes Watch support video at Spectrum.net/tv1 Available in the My Spectrum App

ACCESSING CHANNEL LINEUPS ONLINE

See all your TV choices with the most up-to-date listing of the stations and networks in your area. You can see channels by package (Select, Silver or Gold) or by category (Lifestyle, Movies, Sports). View channels at Spectrum.net/Channels Available in the My Spectrum App

DVR
Take complete control of your TV experience. Pause live broadcasts and use customized recording options so you can watch your favorite shows on your terms. To access your DVR, press the DVR button or LIST button on your remote.
Learn more at Spectrum.net/DVR

PARENTAL CONTROLS
Parental Controls allow you to restrict viewing of certain TV programming. To access your Parental Control settings, go to the Settings/Main Menu on your program guide and set up your controls based on your viewing preferences. Learn more at Spectrum.net/Controls

SPECTRUM TV APP

The Spectrum TV App gives you the ability to watch your favorite content virtually anywhere on multiple devices. With the Spectrum TV App, enjoy hundreds of live TV channels and thousands of On Demand TV shows and movies inside or outside your home. The Spectrum TV App can be watched in or out of your home depending on the device used, and can be downloaded to your mobile device from your app store or to your Xbox One or Samsung Smart TV through the device console.

Visit your app store and search for “Spectrum TV” to download the Spectrum TV App today!
Note: Channel availability varies by area. Content for Spectrum TV App on Mobile may differ from that of Spectrum TV subscription package due to programming rights in some markets. Spectrum TV App requires Spectrum TV and a connection to the Internet. Spectrum TV is supported on the following devices: iPad or iPhone with iOS 9 or later, Android tablet or phone with 4.2 or later, Kindle Fire HD/HDX, Xbox One, Samsung Smart TV (2012 or later models), and laptops/computers with Internet Explorer 10 or later, Firefox 39 or later, Chrome 41 or later, Safari 5 or later and Opera 28 or later. Learn more at Spectrum.net/TVApp

TV CHANNEL APPS
With TV channel apps, enjoy shows, sports and movies everywhere you go. With channel apps, catch all the action of your favorite shows no matter where you are. Use a variety of devices, including tablets, smartphones, and other mobile and connected TV streaming devices, to access apps for 80+ networks. Learn more at Spectrum.net/TVApps

REFRESHING YOUR SPECTRUM RECEIVER

If your Spectrum Receiver isn’t working properly, a refresh can help resolve many issues without affecting your recordings or service. If you are experiencing any of the below issues, refreshing your receiver may fix your issues:

• Missing channels
• Problems with the interactive guide
• No picture
• Poor picture quality To refresh your receiver:

1. On your PC, go to Spectrum.net and sign in.
2. Hover over My Account and Select TV.
3. Click Refresh in the Equipment screen.
   Learn more at Spectrum.net/RefreshBox

FIXING PICTURE QUALITY ISSUES

There are a couple of easy things you can do to troubleshoot your video picture.

• Check all your cables from your TV to your Spectrum Receiver, and from the Coaxial cable from the wall to your Spectrum Receiver. Make sure they are tight!
• Try refreshing your receiver on Spectrum.net under Manage Account.
• If cables are tight, unplug your receiver for 15 seconds and then plug it back in and power on. It may take several minutes for the receiver to reboot. Once it’s rebooted, check the video picture.
  Learn more at Spectrum.net/TVTrouble

IN-HOME WIFI

WHERE TO PLACE YOUR ROUTER FOR THE BEST CONNECTION:

Place your Modem-Router combo or WiFi Router in a central and open location. We recommend a wired Internet connection for high bandwidth usage devices such as Smart TVs, TV streaming devices and gaming consoles—this helps avoid interference and increases available WiFi bandwidth for other devices.

DO place:

• in a central location
• on a raised surface
• in an open space

DON’T place:

• in a media center or closet
• near wireless or radio signals like cordless phones
• behind a TV

Learn more at Spectrum.net/BetterInternet

WIFI NETWORK NAME AND PASSWORD

You can manage your In-Home WiFi network at Spectrum.net. From here, you can view your customized settings, such as WiFi Network Name (SSID) and WiFi Password.
Learn more at Spectrum.net/WiFiPassword

SECURITY SUITE

Security Suite helps keep your family protected online. Download it today at Spectrum.net/GetSecurity.

• No need to purchase expensive security software.
• Spyware protection and removal helps guard against theft.
• Anti-Virus automatically updates to protect against new threats.
• Secure personal firewall helps stop hackers from breaking into your computer.
  Learn more at Spectrum.net/SecurityFeatures

TROUBLESHOOTING YOUR INTERNET SERVICE

If you are experiencing slow speeds or if your WiFi connection is intermittent, check the following:

• Distance from the Modem-Router or WiFi Router: The farther away from the WiFi Router you are, the weaker your signal will be. Try moving closer to your WiFi Router to see if the connection improves. WiFi signal strength may deteriorate over longer distances and as it passes through the construction materials of your home.
• Modem-Router or WiFi Router Location and Obstacles: Your WiFi Router should be placed in a central location for best coverage. Learn more at Spectrum.net/WiFiTrouble

If you still continue to experience slow speeds, try resetting your Internet modem by following these steps:

1. Unplug the power cord from the back of the modem.
2. Wait 30 seconds, then reconnect power to the modem.
3. Wait two minutes to allow the modem to connect. The modem connection lights will be solid.
4. Confirm you are connected to the Internet by surfing to two or more web pages.
   Learn more and watch the support video at Spectrum.net/ModemReset

SPECTRUM WIFI

With your Spectrum Internet service, you have access to thousands of WiFi hotspots nationwide. Save on your cell phone data plan by using Spectrum WiFi when you are away from home. Just look for Spectrum WiFi or CableWiFi networks to connect.
Learn more at Spectrum.net/FindWiFi Available in the My Spectrum App

SETTING UP YOUR VOICEMAIL ACTIVATING VOICEMAIL— FIRST-TIME ACCESS

To activate and set up your voicemail from your home phone, dial *99. Follow the voice prompts to create a PIN and set up a greeting and mailbox options.
Learn more at Spectrum.net/Voicemail

ACCESSING VOICEMAIL
FROM YOUR COMPUTER OR MOBILE DEVICE:

• Visit the Voice feature management tool at Spectrum.net/VOMFeature FROM YOUR HOME PHONE:
• Dial *99 FROM OUTSIDE YOUR HOME:
• Dial your 10-digit home phone number
• Press * when you hear the greeting
• Enter your PIN, followed by the # sign
  Learn more at Spectrum.net/VOMFeature

TROUBLESHOOTING YOUR VOICE SERVICE

If you are experiencing trouble with your phone services, such as no dial tone, you should reset your Voice modem by unplugging the power cord for 30 seconds and reconnecting. You can also reset your Voice modem by following these simple steps:

1. Unplug the power cord from the back of the modem and remove any batteries.
2. Wait 30 seconds, then reinsert any batteries and reconnect power to the modem.
3. Wait two minutes to allow the modem to connect. The modem connection lights will be solid.
4. Attempt to make a phone call.
   Learn more at Spectrum.net/VoiceTrouble

VOICE FEATURE MANAGEMENT PORTAL

Use the Voice feature management portal on your computer or mobile device to check your voicemail, manage Voice features and access call history. Learn more at Spectrum.net/VOMFeature Available in the My Spectrum App.

CALLING FEATURES
Spectrum Voice provides much more than just unlimited local and long distance calling. Take advantage of up to 28 of the most popular home phone features. Learn more at Spectrum.net/CallFeatures

ENHANCED 911 (E911)

To reach fi re, police or ambulance services, just dial 911. To help you remember to dial 911 IMMEDIATELY in case of any emergency, we’ve provided stickers to place on or near your phone. Enhanced 911 (E911) automatically provides the emergency service operator with your phone number and location.
To ensure that 911 calls are properly routed:

• Don’t move the equipment installed in your home to another location.
• If you use our service from an address that’s different from the one you initially provided, the E911 service won’t work properly.
• When you plan to move and need to change your service address, please call Customer Care so that we can properly move your service.

BATTERY BACKUP

Spectrum Voice uses the electrical power in your home, so if there’s a power outage all calling will be interrupted—including 911 service. Ask us about purchasing and installing a battery backup, which provides hours of standby Voice service in the event of a power outage—just call (855) 757-7328. Learn more at Spectrum.net/Battery

FAQS

Is the Spectrum TV app free?

The Spectrum TV app is an app for set-top streaming boxes and mobile devices that delivers Spectrum TV over Spectrum internet. The app is free, but it’s tied to Spectrum internet service and your specific Spectrum cable TV plan.

How much is Spectrum TV app a month?

Spectrum TV Choice is a live TV streaming service available only to Spectrum internet customers in certain Spectrum areas for $44.99 per month.

Is Spectrum TV free on Roku?

There’s no extra charge if you’re a Spectrum TV and internet customer. The Roku app is just a portal into content you’re already paying for. Of course, for everyone else, the cost is switching internet and/or TV providers.

Do you need cable for Spectrum TV app?

The Spectrum TV App is a mobile application that allows you to watch live TV and On Demand content at no additional charge from your mobile device. You can also tune to your DVR, schedule recordings, browse the channel guide, search for content, learn about your favorite shows and more!

How many channels do you get with Spectrum streaming?

Well, Spectrum TV Choice is a live TV streaming service available only to Spectrum internet customers in certain Spectrum areas. It offers a trimmed-down channel lineup (15 cable channels of your choice plus local channels) and a lower monthly price ($29.99 per month) than Spectrum’s traditional cable TV plan.

What is the cheapest Spectrum TV package?

Spectrum TV Select is the cheapest Spectrum TV plan. Spectrum TV Select costs $49.99 per month and includes 125+ channels.

How much does the Spectrum app on Roku cost?

Spectrum TV Essentials is a live TV streaming service that includes live entertainment, lifestyle, and news channels for only $15/month.

Why is Roku not supporting Spectrum?

The agreement resolves an ongoing carriage dispute that resulted in Roku pulling the Spectrum TV app from its store in December. The companies issued a joint statement on Tuesday that both had come to “a mutually beneficial agreement to renew distribution of the Spectrum TV App.”

Does firestick have Spectrum TV?

Spectrum TV is available on Kindle Fire and Fire HDX second generation and above. Stream live TV anywhere you have a connection. Enjoy streaming thousands of On Demand shows and movies.

What is the difference between Spectrum TV stream and Spectrum TV choice?

DirecTV Stream’s lineup includes 70 channels whereas Spectrum TV Choice has only 15 channels. Getting a subscription to DirecTV Stream will give you access to 55 more channels than Spectrum TV Choice .

What are the 23 channels Spectrum is dropping?

The Channel name includes MTV, Nickelodeon, Comedy Central, VH1, MTV Live, BET, CMT, Spike, Nick Jr., Nick Music, TV Land, LOGO TV, MTV2, TeenNick, BET Her, CMT Music, BET Jams, MTV Classic Tr3s, BET Soul, MTVU, and Nick 2,Nicktoons.

Why is my Spectrum bill so high?

Spectrum is raising its cable and internet/phone bundle rates in April 2022. Cable companies blame much of the increase on broadcasters and networks who are charging them more, with the costs passed on to consumers.

Does spectrum TV have local channels?

Basic channels on Spectrum include your local networks — ABC, CBS, FOX and NBC — as well as other public access or government channels, including C-SPAN, the CW, HSN, MeTV, PBC and QVC.

Can Roku replace Spectrum cable box?

Streaming devices like the Roku, Fire TV, and Apple TV have the Spectrum TV app in their app stores and have the same functionality that the app on the phone offers. You’ll need to be signed for Spectrum TV and internet to stream on other devices, so make sure your internet is from Spectrum before proceeding.1

Is Spectrum streaming better than cable?

Yes, streaming services are better than cable, as long as your internet speeds are fast enough for streaming. You can still watch all your favorite live channels while paying less than most traditional cable TV plans cost, especially once you factor in hidden cable TV fees.

Which TV streaming service is best?

But despite all that, Hulu Plus Live TV is still second banana to our top live TV streaming premium pick, YouTube TV. While its channel selection still isn’t as robust as YouTube TV and FuboTV, it’s Hulu’s significant catalog of on-demand content which helps set it apart

Does Spectrum have Amazon Prime?

Access to more than 400 On Demand movie titles from Lionsgate, Sony, Disney, IFC, Paramount, Universal and Warner Brothers with more titles coming in the future. Multiple viewing options – You can use Spectrum TV or a streaming service of your choice such as Hulu, Netflix or Amazon Prime.

Why does Spectrum have 2 of the same channel?

Spectrum has duplicate channels due to the quality of the channels. Spectrum has channels in standard definition, and the duplicate version is high definition. This allows people with a basic or enhanced package to watch the same beloved channels no matter their package level.

VIDEO

www.spectrum.com

Spectrum WiFi 6 Router

Spectrum WiFi 6 Router

Advanced Home WiFi

Advanced Home WiFi is included on your Spectrum WiFi 6 router delivering internet, network security, and personalization, conveniently managed with the My Spectrum App. Your router will have a QR code on the back label to indicate support of this service.

With Advanced Home WiFi, you can

• Personalize your WiFi network name (SSID) and password
•  View and manage devices connected to your WiFi network
• Pause or resume WiFi access for a device, or group of devices, connected to your WiFi network
• Get port forwarding support for improved gaming performance
• Have peace of mind with a secure WiFi network
• Use both wireless and Ethernet connectivity

Get Started with My Spectrum App
To get started, download My Spectrum App on Google Play or the App Store. Another method to download My Spectrum
The app is to scan the QR code on the router label with your smartphone camera or go to spectrum.net/getapp

http://spectrum.net/getapp

• Personalize Your WiFi Network Name and Password
• To secure your home network, we recommend creating a unique network name and an alphanumeric password. You can do this in the My Spectrum App or at Spectrum.net

Troubleshooting Your Internet Service

If you’re experiencing slow speeds or if you lose connection to your WiFi network, check the following:
Distance from the WiFi router: The farther away you are, the weaker the signal will be. Try moving closer. Router location: Your router should be placed in a central location for best coverage.

Where to place your router for the best coverage

• Do place in a central location
• Do place on a raised surface
• Do place in an open space
• Don’t place in a media center or closet
• Don’t place near devices like cordless phones that emit wireless radio signals
• Don’t place behind a TV

Spectrum WiFi 6 Router with Advanced Home WiFi

The router’s front panel features the status LED (light) which indicates the process the router is going through while establishing your home network. LED status light colors:

Spectrum WiFi 6 Router with Advanced Home WiFi

The router’s side panel features:

Spectrum WiFi 6 Router with Advanced Home WiFi

The router’s label callouts:

Spectrum WiFi 6 Router Technical Specs

Need Help or Have Questions?
We’re here for you. To learn more about your services or get support, visit spectrum.net/support or call us at (855) 632-7020.

DOWNLOAD RESOURCES

• Spectrum WiFi 6 Router [pdf] User Guide WiFi 6, Router
• Read more: https://manuals.plus/spectrum/wifi-6-router-manual#ixzz7dZE79uVM

SPECIFICATION

FAQ’S

Does Spectrum have a WiFi 6 router?

Yes. The Spectrum Advanced WiFi router supports WiFi 6 and other standards.

Does WiFi 6 router support WiFi 5 devices?

WiFi 6 routers are 100% backwards compatible with WiFi 5 and older WiFi devices. While you may not get to experience WiFi 6 from day one, you can make sure that your network is ready for new devices with WiFi 6 sooner than later. Like-to-like, WiFi 6 increases the speed for even one device by 40% as compared to WiFi 5.

I can’t connect to my WiFi network. What should I do?

Verify that you have entered your wireless network name and password correctly. If you’re still having trouble, try restarting your device and router. If you are still experiencing trouble, please contact us at 1-800-921-8101 or visit spectrum.net/support.

I am having trouble connecting to the internet with my mobile device.

Verify that you are connected to the correct WiFi network by checking the name of your WiFi network in the upper right corner of your device’s screen. If you are connected to the wrong WiFi network, please try again on the correct network. If you are still experiencing trouble, please contact us at 1-800-921-8101 or visit spectrum.net/support.

I’m having trouble connecting my TV or game console to my WiFi network.

Verify that you have entered your wireless network name and password correctly on your TV or game console and restart it. If you are still experiencing trouble, please contact us at 1-800-921-8101 or visit spectrum.net/support.

I am having trouble connecting a new device to my WiFi network using WPS (WiFi Protected Setup).

The WPS feature is not enabled on this router. You will need to manually configure your new device’s wireless settings using the information printed on the label of your router or by visiting spectrum.net/wpssetup.”.

Does Spectrum WiFi 6 router have WPS?

A built-in WPS button is included with every Spectrum router. Turn this button on if your Spectrum Wi-Fi isn’t working. There’s a good chance it’ll boost the efficiency of your device. In most cases, however, the WPS setting is not the default.

How do I know if my device is Wi-Fi 6 compatible?

On the Wi-Fi network screen, under Properties, look at the value next to Protocol. It will say Wi-Fi 6 (802.11ax) if you’re connected to a Wi-Fi 6 network.

How to Log into Your Spectrum Router

User name: ‘user’ and password: ‘user’
User name: ‘admin’ and password: ‘admin’
User name: ‘admin’ and password: ‘password’

What is the IP address for my Spectrum router?

Go to System Preferences and open Network. Under the selected network, select the Advanced button. Under the TCP/IP tab, find Router. Next to this you can locate the IP address.

How do you I access my router settings?

Tap on the network name. Look for a ‘gateway’, ‘router’ or other entry in the list
Find router IP address on Android or iOS
Tap on Wi-Fi.
Make sure your phone is connected to your router’s Wi-Fi network.
Tap the ‘i’ to the right of the network name.
Your router’s IP address is shown next to ‘Router’

Where is the WPS button on my Spectrum WiFi 6 router?

In most cases, you’ll find the button at the back of your Spectrum WiFi router, close to the Ethernet ports.

What is the Spectrum WiFi 6 Router User Guide for?

The Spectrum WiFi 6 Router User Guide provides detailed instructions on how to troubleshoot and personalize your router.

How can I personalize my WiFi network name and password?

You can personalize your WiFi network name and password in the My Spectrum App or at Spectrum.net.

How can I view and manage devices connected to my WiFi network?

You can view and manage devices connected to your WiFi network in the My Spectrum App.

How can I pause or resume WiFi access for a device or group of devices?

You can pause or resume WiFi access for a device or group of devices in the My Spectrum App.

How can I get port forwarding support for improved gaming performance?

You can get port forwarding support for improved gaming performance in the My Spectrum App.

What should I do if I experience slow speeds or loss of connection to my WiFi network?

Check the distance from the WiFi router and the router location. Follow the guidelines provided in the user manual for optimal coverage.

Does the Spectrum WiFi 6 router support WiFi 5 devices?

Yes, WiFi 6 routers are 100% backwards compatible with WiFi 5 and older WiFi devices.

How do I know if my device is Wi-Fi 6 compatible?

On the Wi-Fi network screen, under Properties, look at the value next to Protocol. It will say Wi-Fi 6 (802.11ax) if you’re connected to a Wi-Fi 6 network.

How do I log into my Spectrum router?

Use one of the following usernames and passwords: ‘user’ and password ‘user’, ‘admin’ and password ‘admin’, or ‘admin’ and password ‘password’.

What is the IP address for my Spectrum router?

Go to System Preferences and open Network. Under the selected network, select the Advanced button. Under the TCP/IP tab, find Router. Next to this, you can locate the IP address.

Where is the WPS button on my Spectrum WiFi 6 router?

In most cases, you’ll find the button at the back of your Spectrum WiFi router, close to the Ethernet ports.

SAX1V1R SPECTRUM WIFI 6 ROUTER

VIDEO

Spectrum WiFi 6 Router
www://spectrum.com/

Spectrum Internet, WiFi & Voice

Connect to What Matters Most

In five easy steps, you’ll be connected and enjoying your new services! If you prefer to watch a video, visit spectrum.net/setup2 for an instructional video and other helpful installation tips.

Here’s What’s Included

Important: If you’re replacing a Spectrum modem, disconnect it from the power and coax cable outlets before connecting the new modem. To return this equipment, follow the instructions on the last page.

• Connect one end of the coax cable to a cable outlet, and then connect the other ends to the modem.
  Note: A coax splitter should be used if this cable outlet will be shared with a Spectrum Receiver for TV service. Visit spectrum.net/splitter for more info.
• Connect the power cable to the modem, and then plug the other end into an electrical outlet.
• Wait for the modem to connect to the network (about two to five minutes). You’ll know it’s connected when the Online status light on the front of the modem is solid.

Connect Phone to Modem

• If you haven’t already, plug your phone into an electrical outlet.
• Connect one end of the phone cable to your phone, and then connect the other end to the Voice 1 port on the modem.
  Note: Only connect your phone to an electrical outlet and the modem, not a telephone outlet.
• To set up your voicemail and learn more about your service, visit spectrum.net/support

Connect Modem to WiFi Router

• A Connect the Ethernet cable to the modem, and then connect the other end to the internet port on the back of the WiFi router.
• B Connect the power cable to the WiFi router, and then plug the other end into an electrical outlet.
• C Wait for the status light on the bottom front of the router to turn solid blue. This may take up to 10 minutes.

Connect Device to WiFi Router

• Open your device’s WiFi settings.
• Select your unique WiFi network name (SSID), which you can find on the back of the router and on the enclosed labels.
  Note: This WiFi router supports 2.4 GHz (broad coverage) and 5 GHz networks (faster speeds for newer devices within a closer range).
• Enter the password printed on the WiFi router. This password is also printed on the labels included with the router.

Activate Modem Online

• Make sure you have your account number available. You can find it on your included letter.
• Visit spectrum.net/selfinstall from your smartphone or computer. Select Get Started and follow the instructions.
• After activation is complete, create a username on Spectrum.net to manage your account and equipment.

It’s easy to customize your WiFi network name and password. To connect all your devices in one step, visit spectrum.net/easywifi

Have Questions

• We’re here to help. To learn more about your services, visit spectrum.net/support
• Didn’t find what you’re looking for? Call us at (855) 632-7020.

RETURNING EQUIPMENT?

To avoid additional charges, refer to the included return label or visit spectrum.net/equipment-return for instructions.

SPECIFICATION

FAQS

What is included in the Spectrum Internet, WiFi & Voice package?

The package includes a modem, phone cable, Ethernet cable, WiFi router, and power cables.

How do I connect the modem to the network?

Connect one end of the coax cable to a cable outlet and the other end to the modem. Then, connect the power cable to the modem and plug it into an electrical outlet. Wait for the modem to connect to the network, which should take about two to five minutes.

How do I connect my phone to the modem?

Connect one end of the phone cable to your phone and the other end to the Voice 1 port on the modem. Make sure you only connect your phone to an electrical outlet and the modem, not a telephone outlet.

How do I connect the modem to the WiFi router?

Connect the Ethernet cable to the modem and then connect the other end to the internet port on the back of the WiFi router. Then, connect the power cable to the WiFi router and plug it into an electrical outlet. Wait for the status light on the bottom front of the router to turn solid blue, which may take up to 10 minutes.

How do I connect my device to the WiFi router?

Open your device’s WiFi settings and select your unique WiFi network name (SSID), which you can find on the back of the router and on the enclosed labels. Enter the password printed on the WiFi router, which is also printed on the labels included with the router.

How do I activate my modem online?

Make sure you have your account number available, which you can find on your included letter. Visit spectrum.net/selfinstall from your smartphone or computer and select Get Started. Follow the instructions to complete activation. After activation is complete, create a username on Spectrum.net to manage your account and equipment.

How do I customize my WiFi network name and password?

You can customize your WiFi network name and password at spectrum.net/easywifi.

How do I return equipment to Spectrum?

To avoid additional charges, refer to the included return label or visit spectrum.net/equipment-return for instructions.