If you are having issues pairing your smart device to a Telstra NBN network using the Gen2 Smart Modem, please try the following fix:
- Login the router’s setting page by typing http://mymodem.com into any web browser that is connected to current wifi
- Username: admin
- Password: Telstra (upper case T)
- Please Note: Your username and password may be different.
- Click on WIFI (top bar, 3rd icon from the left)
- Click on the 2.4GHz tab, scroll to the bottom and uncheck “Band Steering Enabled”
- Click on Guest 1 (May appear as Guest 2.4Ghz)
- Scroll down to WIFI Network, and click ‘Enabled’
- Make sure Band Steering Enabled is unchecked
- Take note of the Network name and key (password)
- Save setting.
- Connect your phone to this wifi network (it should appear on wifi available networks on the phone).
- Reset the Smart device so it is in pairing mode.
- Open the Laser Smart Home app and add a device.
- Select your product from the list.
- When asked for the WIFI name and password, type in the one you noted down (Step 7).
- When the device is added and configured, you can change the WIFI connection to the original one.
