MODELS:
www.tsicustomerservice.com
Twin-Star International, Inc; Delray Beach, FL 33445
Made in China · Printed in China
1. Remove the product identification sticker from the front of the insert.
- Product Identification Sticker
2. Attach the Product Identification Sticker to the Manual below for future reference. This information is used for product registration and also is necessary for customer service.
Attach Product Identification Sticker Here
3. Go to www.tsicustomerservice.com for product warranty registration. If you are unable to complete registration save your proof of purchase for warranty purposes.
PRODUCT SPECIFICATIONS
VOLTAGE 120VAC, 60 Hz
AMPS 11.7 Amps
WATTS 1400 Watts
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following:
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from the front of this appliance and keep away from the sides and the rear. WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only. This heater is for use on 120 volts. The cord has a plug as shown at A in Fig.1 Do not use a 2 prong adapters. Never use with an extension cord or relocatable power tap (outlet/power strip).
13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code, ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.
15. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where opening may become blocked.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are used or stored. This fireplace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in the area of it.
17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric shock or injury to persons.
SAVE THESE INSTRUCTIONS
- Control Panel
- Indicators
When a function is changed from the control panel or remote there will be a corresponding indicator. The indicator shows the function changed and the level selected. When the function is turned off, the corresponding indicator will flash several times then fade off.
Models: 18EF023 / 23EF023 / 25EF023 / 26EF023
Models: 28EF023 / 32EF023 / 33EF023
| FUNCTION | ICON | DESCRIPTION |
| FLAME | |
There are 6 brightness levels that can be selected. Settings 6 – 2 decrease in brightness Setting 1 has no blue glow and is full brightness |
| HEATER | |
The fireplace contains a fan forced wire element heater. The default temperature is 72 °F (22 °C.). The thermostat setting range is 62°F – 82°F or 17°C – 27°C or continously ON. The button on the remote only turns the heater on/off to the thermostat setting selected with the control panel. To change between °F and °C press and hold the HEATER button on the control panel for 10 seconds. |
| TIMER | |
Pressing the timer button will cycle through the timer settings; 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H and off. |
| DOWNLIGHT | |
The downlight is only available on the 28EF023/ 32EF023 and 33EF023 models. The downlight illuminates the inside of the firebox when turned on. |
| Problem | Root Cause | Corrective Action |
| Display shows “E1” | The thermostat sensor is broken or disconnected. | Unplug the fireplace, remove the back panel of the fireplace and check that the thermostat is plugged into the main circuit board. If this does not solve the problem contact customer service for a replacement thermostat sensor. |
| Display shows “E2” | The thermostat sensor is broken. | Contact customer service for a replacement thermostat sensor. |
| Display shows “E3” | Manual Reset overheat protection has triggered. | Inspect the heater and check that the air inlets and outlets are not blocked as this may cause overheating. Unplug the heater for 5 minutes and allow it to cool down. Replug and operate, monitor the heater for signs of overheating, if the problem persist discontinue use of the heater and contact customer service. |
| No power, logs do not glow. | No power to the unit | Check that unit is plugged into a standard 120V outlet. Press power button several times, make sure power is set at “ON”position. |
| Logs glow, but no flame effect. | Flame effect turned of | Press flame button several times. |
| Downlights (28EF023, 32EF023 &33EF23) do not lit up | Downlight not turned on. | Try to turn on/off downlight switch several times to make sure downlight is at “ON” position. |
| Power cord gets warm | Normal operation | Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more current than small appliances, overheating of the outlet may occur even if it has not occurred with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s). |
| Heater does not blow warm air. | Thermostat setting is preventing heater from turning on. | Adjust the temperature settings to ensure that the thermostat is set higher than the current room temperature. |
| Flame effect works but heater function does not and the emberbed flashes when the heater button is pressed. | The heater is disabled | With the power on press and hold the POWER button on the control panel for 10 second. Once re-enabled the emberbed lights will flash multiple times. |
| Remote Control is not working. | No batteries or poor signal | Change the remote batteries. Operate remote transmitter at a slow measured pace. Press the remote control buttons with an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction. |
Part Part Name
1 Control Panel Buttons
2 Decorative Brick Panels
3 Heater/Blower Assembly
4 Control Panel Circuit Board
5 Main Circuit Board
6 Downlight LCD
7 LCD Display
8 Flame Generator Drive Motor
9 Emberbed with Log
10 Log Circuit Board
11 Flame Generator/ Spinner
12 Front Projection Screen
13 Flame Circuit Board
14 Remote Control
Note, the scale and size of your parts may be different depending on your exact model.
- The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and require no further lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.
- Make sure the unit is turned OFF and unplugged before cleaning the heater or fireplace.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Modifications not approved by the party responsible for compliance could void user’s authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
NOTE: Do not mix old and new batteries.
Do not mix alkaine, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.
Note:
Battery disposal
Please always dispose of batteries at a suitable recycling point.
The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period of one year from date of puchase, subject to the following conditions and limitations.
- Install and operate this appliance in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
- This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.
- The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the manufacturer’s inspection.
- The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
- Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same.
- The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product,except as provided by law.
- All other warranties expressed or implied with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
- The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product.
- The warranties as outlined within this document do not apply to non accessories used in conjunction with the installation of this product.
- This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
www.tsicustomerservice.com
For Customer Service Call 1-866-661-1218
Questions? Our experts are standing by assist you at our Toll-Free help line, we can help you with assembly, and, if necessary replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/ 365 days per year.
IMPORTANT:
Before contacting Customer Service please have this information available:
- Serial Number
- Model Number
- Sales Receipt or Proof of Purchase
VIDEO
FAQs
What is your furniture made of?
Our products are made with a variety of materials, including wood veneer finishes and wood solids. Regardless of what materials go into the product you purchase, you can feel confident we have made every effort to create a product and choose materials that will last beautifully and you will feel proud to have in your home.
Is there any assembly required?
Many of our products come fully or mostly assembled, however, assembly is required on some of our products. We prioritize providing straightforward instructions for easy assembly. We also create simplified quick start guides and videos for many products, to give an overview of the assembly process.
Can I get a fabric sample?
Absolutely! For outdoor product fabrics, send your name and address to [email protected]
Do you have a catalog?
Catalogs are available to dealers only at this time. If you’re not a dealer, you’re already in the best place to learn about our variety of products for indoors and out! Our website features a broad assortment of products for every part of your home. We update our website regularly and encourage you to visit us often. We also recommend you sign up for our newsletter and follow us on social media to hear about new products.
Can I use the fireplace insert in a mobile home?
No. The fireplace insert is not approved for mobile homes.
Can I use the fireplace insert in a camper or RV?
No. The fireplace insert is not approved for use in RVs or campers.
Can I use the fireplace insert on a covered porch?
No. The fireplace insert is not approved for use on a covered porch.
Can I use the fireplace insert on an open deck?
No. The fireplace insert is not approved for use on an open deck.
Can I install the fireplace insert myself?
No. Installation of this appliance requires professional installation by a qualified installer, and may be done only by qualified persons as stated in the installation instructions included with this product and also posted at www.tsicustomerservice.com . Use of this product by anyone other than a qualified installer could result in personal injury and/or property damage. Twin-Star International, Inc; Delray Beach, FL 33445
www.tsicustomerservice.com
REV-1