Quick Start Guide
PWW00-16790
PWW00-16777
PWW00-16468
ZWW00-16558
Drinkwell® ½ Gallon Pet Fountain
Drinkwell® 1 Gallon Pet Fountain
Drinkwell® 2 Gallon Pet Fountain
Please read this entire guide before beginning.
Welcome
You and your pet were made for each other. Our aim is to help you have the best companionship and the most memorable moments together. Your new pet fountain is designed to entice your pet to stay hydrated and healthy We know that safe pets make happy owners. Before getting started, please take a moment to read through the important safety information. If you have any questions, please don’t hesitate to contact us.
Hereinafter Radio Systems Corporation and any other affiliate or Brand of Radio Systems Corporation may be referred to collectively as “We” or “Us”.
IMPORTANT SAFETY INSTRUCTIONS
Explanation of Attention Words and Symbols used in this Product Manual
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.
WARNING WARNING indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION CAUTION, used with the safety alert symbol, indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
CAUTION CAUTION, used without the safety alert symbol, indicates a hazardous situation that, if not avoided, could result in harm to your pet.
NOTICE NOTICE is used to address practices not related to personal injury.
WARNING
When using electrical appliances, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and/or injury to persons, including the following:
- Read all instructions before using this product.
- To reduce the risk of injury, close supervision is necessary when any appliance is used by or near children.
- To protect against electric shock, do not place an electrical power cord or plug in water or other liquids.
- Do not operate any appliance if it has a damaged electrical power cord or plug, or if it is malfunctioning or has been damaged. Call the Customer Care Center immediately for further instructions.
- To reduce the risk of electric shock, do not place or store an appliance where it can fall or be pulled into a bathtub or sink.
- Always unplug any appliance when not in use, before putting on or taking off parts, and before cleaning.
- Do not use an appliance for anything other than its intended use.
- If the plug of this device gets wet, turn off the electricity to that electrical outlet. Do not attempt to unplug.
- Examine this appliance after installation. Do not plug into an electrical outlet if there is water on the electrical power cord or plug.
CAUTION
- Do not allow pets to chew on or swallow any parts. If you are concerned your pet may chew the power cord, purchase a cord conduit (a hard plastic protector) at any hardware store.
- The plastic fountain parts are BPA-FREE. However, some animals have been known to be sensitive to plastic food and water containers. If your animal shows signs of an allergic reaction to the plastic, please discontinue use until you have consulted with your veterinarian.
NOTICE
- The fountain is intended to run continuously (always plugged into an electrical outlet), as long as the water level is maintained and the fountain is cleaned regularly. Be sure to check the water level regularly to help prevent damage to the pump, as your pet will drink the water, and some may evaporate.
- Do not attempt repairs on the pump.
- Do not pull on the electrical power cord to remove the plug from the electrical outlet.
- To unplug, grasp the plug, not the electrical power cord.
- To avoid the possibility of the plug or electrical outlet getting wet, the electrical outlet should always be above the level of the fountain.
- If an extension cord is necessary, an extension cord with a proper rating should be used.
- The electrical use of this appliance is 2.5 watts.
- The use of attachments not recommended or sold by the manufacturer may cause an unsafe condition. Do not modify the appliance.
- Do not install or store appliances where they will be exposed to weather or temperatures below 40° F.
- Read and observe all important notices listed on the appliance and in the packaging.
- Never wash the filter with soapy water as the soap residue will seep into the filter and cannot be removed. Only rinse the filter with water.
- Use only PetSafe® Brand authorized replacement filters. If unauthorized filters are used, the warranty may be voided.
- Do not use outdoors. Do not run dry. For indoor household use only.
SAVE THESE INSTRUCTIONS
In the Box
Assemble Pet Fountain
Note: Rinse all fountain components (except for the adaptor) with warm water before using the pet fountain. This will remove any residue from the manufacturing process.
- Take the pump apart for cleaning by first removing the blue faceplate. Use your finger to pull up on the small tab.
- Remove the blue teardrop-shaped stator for cleaning by pulling up on the small lip.
- Use a fingernail to pull out the impeller, which is held in place magnetically. Clean the pump parts with warm water and soap, then reassemble the impeller, stator, and faceplate.
- Rinse the carbon filter thoroughly under cold water to remove any loose carbon dust. Open the filter housing and rinse both parts underwater. Insert the filter into the filter housing base with the larger side facing down. Attach the filter housing top and press down until it snaps in place.
- Insert the filter housing into the hole on top of the pump.
- Place the assembled pump and filter housing into the foam filter with the cord running above it.
- Place the assembled pump, filter housing, and foam filter into the bottom of the bowl as shown. Press down to engage the suction cups. Note: Wetting the suction cups will ease assembly.
- Once the pump is securely in place, feed the cord through the hole on the back of the bowl and out the notch on the bottom of the bowl.
- Remove the extra slack from the cord and push the rubber seal firmly into the hole.
- Open the connector tube by using the tabs to pull it apart. Rinse both sides under water.
- Close the connector tube by aligning the clips from the bottom and pressing down until it snaps shut.
- Insert the connector tube into the hole on the top of the filter housing as shown.
- Attach the tower by aligning it with the raised notches on the back of the bowl.
- Insert the flow control knob into the hole on the top of the tower. Turn the knob to maximize, decrease or shut off the water stream.
Note: Water will not flow from the spout if the flow control is on the lowest setting or if it is not installed.
- Attach the lid to the tower. Pick up the pet fountain by the bowl and place it in a desired location. Pour water into the bowl, leaving 1/2inch of space between the water level and the rim of the bowl.
- Make sure the electrical power cord, the adaptor and your hands are completely dry. Connect the in-line plug and make sure no silver is showing, then plug the adaptor into a standard electrical wall outlet.
NOTE: Never let the water level fall below 1 inch from the base of the bowl, or your pump might fail.
Pet Fountain Cleaning
NOTE: Replace the carbon filter every 2-4 weeks and replace the foam filter every 1-2 months.
- Unplug the fountain and disconnect the in-line plug.
- Pick up the pet fountain by the bowl and take it to the sink.
- Pour out the water, and then disassemble the pet fountain.
- Discard the carbon filter and the foam filter. See steps 1-3 on page 6 for cleaning your pump. Use a solution of 80% water and 20% white vinegar to remove hard water buildup.
- Wash all other parts with warm water and soap or place in the top rack of the dishwasher.
NOTE: Do not place the adaptor or pump in the dishwasher.
Replacement Parts and Accessories
Replacement parts or accessories for your fountain can be purchased by visiting www.petsafe.com or by contacting our Customer Care Center at +1 (800) 732-2677. Filter subscriptions are now available! Get fountain filters automatically and conveniently delivered right to your door when you need them. Free shipping and 5% discount included. Visit www.petsafe.com to sign up or call our Customer Care Center at +1 (800) 732-2677.
| Part Descriptions
Drinkwell Carbon Replacement Filters, 4-Pack |
Replacement Part Number
PAC00-13906 |
| Drinkwell Foam Replacement Filters, 2-Pack | PAC00-13711 |
| Drinkwell Replacement Pump | PAC00-16977 |
| Drinkwell Replacement Filter Housing | PAC00-13908 |
| Drinkwell Fountain Cleaning Kit | CKPH |
Customer Care
USA & Canada – Tel: +1 (800) 732-2677
Monday – Friday 8 AM – 8 PM / Saturday 9 AM – 5 PM (EST)
Terms of Use and Limitation of Liability
- Terms of Use
The use of this product is subject to your acceptance without modification of the terms, conditions, and notices contained with this product. Use of this product implies acceptance of all such terms, conditions, and notices. If you do not wish to accept these terms, conditions, and notices, please return the product, unused, in its original packaging and at your own cost and risk to the relevant Customer Care location together with proof of purchase for a full refund. - Proper Use
Proper Use includes, without limitation, reviewing the entire Product Manual and any specific safety information statements. The specific temperament or size/weight of your pet may not be suitable for this product. If you are unsure whether this product is appropriate for your pet, please consult your veterinarian or certified trainer
prior to use. For products used with pets where training is desired, Radio Systems Corporation recommends that these training products are not used if your pet is aggressive and accepts no liability for determining suitability in individual cases. - No Unlawful or Prohibited Use
This product is designed for use with pets only. This product is not intended to harm, injure or provoke. Using this product in a way that is not intended could result in a violation of Federal, State or local laws. - Limitation of Liability
In no event shall Radio Systems Corporation or any of its associated companies be liable for (i) any direct, indirect, punitive, incidental, special, or consequential damage and/or (ii) any loss or damages whatsoever arising out of or connected with the use or misuse of this product. The Purchaser assumes all risks and liability from the use of this product to the fullest extent permissible by law. - Modification of Terms and Conditions
Radio Systems Corporation reserves the right to change the terms, conditions, and notices governing this product from time to time. If such changes have been notified to you prior to your use of this product, they shall be binding on you as if incorporated herein.
Warranty
One Year Non-Transferrable Limited Warranty
This product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this product and its terms can be found at www.petsafe.com.
Radio Systems Corporation
10427 PetSafe Way
Knoxville, TN 37932
+1 (800) 732-2677
petsafe.com
RE400-2332/3
©2020 Radio Systems Corporation
Customer Care Center +1 (800) 732-2677
petsafe.com
