Yealink T54W IP Phone Manual

Yealink T54W IP Phone User Guide

Let’s get you up and running with your new phone.

Once your administrator has assigned your Hosted Voice service, you’ll receive two emails:

One with your My Phone and Voice Portal login credentials.
One with a temporary password for the My Phone portal.

Accessing Voicemail

Press the Messages icon or dial your extension on your phone and follow the prompts. On the first login, you’ll be asked to change your passcode.

Accessing My Phone Portal

Go to businessvoice.sparklight.net/myphonenext/ enter your username and password. You’ll be asked to change your password the first time you visit the site.

Need more help?

We want to make this easy for you. You’ll find more guides and video tutorials at business.sparklight.com/support/hosted-voice

DESCRIPTION

No.	Item	Description
1	Phone Screen	Shows a screen with a backlight that enables you to view menus and data.
2	Power LED Indicator	Indicates call status, message status, and phone’s system status.
3	Line Keys	Access your phone lines and features.
4	Soft Keys	Access the function displayed on the screen above the soft keys. The soft keys change depending on what you are doing at the time.
5	Keypad Keys	Allows you to enter numbers, letters, and special characters. If a menu item has an index number, you can use the keypad keys to select the item.
6		Headset, Mute, Message, Hold, Redial, and Transfer Keys
7	Speakerphone Key	Toggles the speakerphone (hands-free) mode on and off. The LED indicator glows green when the speakerphone is activated.
8	Volume Key	Adjusts the volume of the handset, headset, and speaker.
9	Navigation Key	Scroll through information or options displayed on the screen. Access History and Directory respectively.
10	Speaker	Provides hands-free (speakerphone) audio output.
11	Reversible Tab	Secures the handset in the handset cradle when the phone is mounted vertically.
12	Hookswitch	Connects or disconnects the phone from the phone line. The hookswitch is automatically activated when a user lifts the handset from the cradle to get a dial tone.

BASIC FUNCTIONS

PLACING CALLS

Placing a Call

Using the handset

Pick up the handset.
Enter the number, and then press Send.

Using the speakerphone:

With the handset on-hook, press.
Enter the number, and then press Send.

Using the headset:

With the headset connected, press to activate the headset mode.
Enter the number, and then press Send.

ANSWERING CALLS

Answering a Call

Using the handset:

Pick up the handset.

Using the speakerphone:

Press.

Using the headset:

Press.

ENDING A CALL

Ending a Call

Using the handset:

Hang up the handset or press End Call.

Using the speakerphone:

Press or End Call.

Using the headset:

Press End Call.

REDIALING A CALL

Press to enter the Placed Calls list,
press or select the desired entry, and then press or Send.
Press twice when the phone is idle to dial out the last dialed number.

MUTE/UNMUTE A CALL

Muting and Un-muting a Call

Press to mute the microphone during a call.
Press again to un-mute the call.

HOLD/RESUME A CALL

Press or Hold during an active call.

To Resume the call, do one of the following:

If there is only one call on hold, press or Resume.
If there is more than one call on hold, press or select the desired call, and then press or Resume.

TRANSFERRING A CALL

Performing a Blind Transfer

Press or Transfer during an active call. The call is placed on hold.
Enter the number you want to transfer to.
Pressor B Transfer.

Performing a Semi-Attended Transfer

Press or Transfer during an active call.

The call is placed on hold

Enter the number you want to transfer to, and then press Send.
Press Transfer when you hear the ring-back tone.

Performing an Attended Transfer

Press or Transfer during an active call. The call is placed on hold.
Enter the number you want to transfer to, and then press Send.
Press or Transfer when the second party answers.

FORWARDING A CALL

Navigate to Menu-> Features-> Call Forward.
Select the desired forward type: Always Forward—-Incoming calls are forwarded unconditionally. Busy Forward—-Incoming calls are/ forwarded when the phone is busy No Answer Forward—-Incoming calls are forwarded if not answered after a period of time.
Enter the number you want to forward to., For No Answer Forward, press or select the desired ring time to wait before forwarding from the After Ring Time field.
Press Save to accept the change.

INITIATE A CONFERENCE CALL

Press Conference during an active call. The call is placed on hold.
Enter the number of the second party, and then press Send.
Press Conference again when the second party answers. Three parties are now joined in the conference.

LISTEN TO VOICEMAIL

Press or Connect.
Follow the voice prompts to listen to your voicemail messages.

business.sparklight.com

FAQS

How do I access my voicemail?

Press the Messages icon or dial your extension on your phone and follow the prompts. On the first login, you’ll be asked to change your passcode.

What if I forget my password?

You can reset it by going to businessvoice.sparklight.net/myphonenext/. Enter your username and click Forgot Password. You’ll then receive an email with a temporary password for use on the portal.

we are looking for a desk phone with 4 to 6 lines in what is your model # ?

This is a VOIP phone and only works with specific Phone service carriers. It will not work on regular phone company lines, nothing made by YEALINK will FYI>

What is Power over Ethernet and how do I know if my – whatever – has it?

If you’re working from home, it’s likely you don’t have a POE router. That’s what makes the power travel on the ethernet cable. Many companies now have switched over to these. It’s best to ask your IT or Tech team.

Is it possible to use your cell / mobile phone through this using bluetooth instead of using a voip service provider?

NO.

Does this phone work with Microsoft Teams?

No, T54W can’t work with Microsoft Teams.
Yealink Teams model is T56A, T58A. T58A with camera and VP59 video phone. These models can work with Teams.

Can this phone work with at&t business phone service?

Most hosted platforms do. This said, a list from AT&T dated Sept. 2019 does not have the T54W listed. The closest is the T46S. Technology Today sells this model too, but it is not wireless like the T54W unfortunately.

caller id?

Yealink IP phones support inbound and outbound CNAM (caller ID) by passing the name through to the device; however, caller ID is a carrier feature, so this would be determined by your phone service provider. Some carriers charge extra for inbound and/or outbound caller ID, so it’s best to contact them directly to verify caller ID is enabled for your account.

Can this be used with jive/gotoconnect service? im just now hooking everything up and it seems to be for prime bus. prod.title is really misleading.

Does this phone work with Ring Central?

The T54W is an IP phone so it should work, but you’ll need to reach out to Ring Central directly to confirm that you can BYOD (Bring Your Own Device). Ring Central may want you to buy Yealink IP phones directly from them because they may hard-code the device with their programming.

What does “power adapter not included” mean? is it the power cord? does the phone not have power?

Yes, this is the power cord. This phone, along with almost all IP phones, will not include the power cord. This is optional as these phones can be powered by the Ethernet cable if they are ran to a PoE switch. Aka, PoE (Power over Ethernet). Please feel free to give us a call if you have any questions, 714-536-4550.

The t54w is listed on jive/gotoconnect’s website as a phone that will work with their system. will it work on their system?

The T54W is a SIP phone– so it will work with many SIP carriers; however, it is best to contact the company directly to verify if it will work with their phone system coding.

Does it have goto program isntalled & ready to use in usa?

Yes, It have program installed and ready to use in USA.

does it have DECT capability?

no, the dect phone are different. in Yealink the dect phone are W60 base plus the handset additional W56

Does this phone work with google voice g suite ?

can this phone be wall mounted ?

Yes, Yealink T54W IP Phone can be wall mounted.

What would be a good power adapter for this?

Yealink 5V 2A Power Supply (Power-Supply-2a)

Can this phone be used with a regular phone line ?

Per Yealink – “We has accessory for IP traditional landline use our Android phone call : CPN10.
For the phone, you can consider about our T5W series. They are support this accessory.”

Is there any way for the screen to go dim or sleep when not in use or not receiving calls?

Yes, all Yealink desk phones allow you to set the backlight time out to a variety of times depending on your preferences.