SAMSUNG Galaxy A12
Samsung Care
Get to know your product
Visit Samsung.com/us/support or download the Samsung Members app
Contact us
Questions?
Visit us.community.samsung.com for questions
Get Support
Call 1.800.SAMSUNG for support
Service locations
Find a service location near you at Samsung.com/us/support/service/locations
Learn more
Install your SIM card
Your SIM card may be pre-installed. If you need to install a SIM, follow these steps.
- Locate the SIM card tray.
- Insert and push the SIM ejector pin into the hole beside the SIM card tray.
- Pull out the card tray.
- Insert the nano-SIM card in the tray with the gold contacts facing down.
- Insert the card tray back into the slot.
About your phone
microSD card sold separately
Use only Samsung-approved chargers and cables. To avoid injury or damage to your device, do not use incompatible, worn, or damaged batteries, chargers, or cables.
Samsung account
Get the most out of your phone with your Samsung account.
You can sign in to your Samsung account, create an account, or sign up with your Google account. With your phone and your Samsung account, you can:
- Schedule repairs
- Back up your phone
- Restore your phone and more
For more information Samsung.com/us/support/account
Switching made simple
Whether you’re coming from an iOS or Android platform, you can easily transfer your data with Smart Switch.
Back up your old phone
Back up your old phone using your favorite backup app.
Samsung Smart Switch
- From your new Galaxy device, tap Settings > Accounts and backup > Smart Switch.
- Download Smart Switch and tap Receive data.
- Select your old device type and follow the prompts to connect your phones.
For more information, Samsung.com/us/smart-switch
To download Smart Switch Samsung.com/us/support/owners/app/smart-switch
Customize
From the Apps panel, tap Settings
to customize your phone.
Essential apps
Galaxy Store
Download the latest games, with expert recommendations and personalized content.
Google Duo
Simple, high-quality video calling for smartphones, tablets, computers, and smart displays.
Google Photos
Store and back up your photos and videos.
Google Drive
Store, share, and access your files from any device.
For more information
Google Duo: duo.google.com
Google Photos: support.google.com/photos
Google Drive: support.google.com/drive
APPROVED FIRMWARE VERSIONS
This device will only operate with firmware versions that have been approved for use by your wireless carrier and the device manufacturer. If unauthorized firmware is placed on the device it will not function.
INFORMATION ABOUT SAFEGUARDING DEVICES
We encourage customers to take appropriate measures to secure their devices and invite them to take advantage of the features available on this device to help secure it from theft and/or other unauthorized access and use. This device has a locking function (e.g., user-defined codes or patterns) that can serve as the first line of defense against unauthorized use or access to stored information. Preloaded security applications that allow customers to track or locate misplaced devices can be found on several devices. Lost or stolen devices should be immediately reported to your wireless carrier so that proper measures can be taken to protect accounts. For additional information, visit your wireless carrier’s Privacy Policy.
©2021 Samsung Electronics Co., Ltd. Other company and product names mentioned herein may be trademarks of their respective owners. Screen images simulated. The appearance of the phone may vary. The images shown are for reference only. If you use a screen protector, make sure it allows for use of touch-screen features.
