Razer Mamba 2012 Support
Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator
If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site.
How should I charge my Razer wireless mouse? (applicable to Razer Mamba)
For optimal charging, please set the Razer Mamba to the “off” position while it is charging. Fully depleted batteries may not charge when the mouse is left in the “on” position.
The Razer Mamba uses a high performance Lithium Ion battery. Unlike Nickel-cadmium batteries, Lithium Ion batteries will not develop any type of memory and there is no need to discharge your battery. In fact, fully discharging a Lithium Ion battery can result in damage to the battery itself. If you are not planning on using your mouse for an extended period of time, it is best to turn the mouse off and store it when it is nearly fully charged.
How do I use the “surface calibration” tool to adjust the mouse to my specific mouse pad and gaming style?
The auto-calibration feature on the mouse is set to on by default. When plugging your mouse into your system, your mouse should be sitting on the surface you want to use your mouse on for it to calibrate properly to that surface. The distance to which you want the mouse to cut off tracking is adjustable through the software package that comes with the mouse.
How does the 4G dual sensor system work?
The 4G Dual Sensor System calibrates to the specific characteristics of the surface to optimize the mouse’s tracking abilities to that specific surface and minimizes the amount of displacement caused by erratic movement when lifting up and placing down the mouse on the surface. The distance from the surface that the mouse cuts off tracking is customizable to the level that the user is comfortable with through the software included with the mouse.
How long does a fully charged battery last?
The new battery can support up to 16 hours of continuous gaming.
If I already have a Mamba can I trade it in for the new Mamba 2012?
Unfortunately, we do not allow trade-ins at the moment however; do subscribe to our newsletter or visit our website to get the latest news and best deals.
If I have the original Mamba will the Mamba 2012 drivers have an effect on the performance of my original?
The Mamba 2012 drivers are backwards compatible with the original Mamba on the PC. Mac users however, will still have to use the drivers that are available for the original Mamba as the Mamba 2012 Mac drivers are not compatible.
My Mamba 2012 takes a long time to load or update the configurator as it loads/saves profiles that I am not currently using. How can I fix this?
The load time can be decreased by removing any un-used profiles. This is easily done by loading the configurator and clicking the “Manage Profiles” tab. From here simply right click on each profile you are not using and click delete; once completed hit apply, then ok.
My Razer mouse is out of warranty and is not working. Is there any way it can be repaired?
Razer products are designed to work well beyond when the warranty has expired. However, If you feel your mouse is having issues we first suggest trying the mouse on another computer to insure the issue is with the mouse and not something within the computer system. If you have narrowed the issue to the mouse itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at the Razer Store, but we are unable to supply any internal parts or repair guides.
You can clean the mouse sensor using a Q-Tip lightly coated with rubbing alcohol and then letting the sensor dry for 5 minutes before attempting to use it. It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.
My mouse doesn’t work on my multi colored mouse pad. What can I do?
The calibration feature was designed to function on a surface with a certain level of uniformity across. You can either switch off the calibration feature or change to a non multi-colored mouse pad.
My mouse stops working when I switch from Goliathus to Ironclad. What can I do?
The 4G Dual Sensor System is designed to function optimally when it is calibrated to a specific surface. In the event that you switch surface, just recalibrate the mouse by unplugging the mouse from the USB port and then plugging the mouse back in while the mouse is on the pad you wish to use.
What is the difference between the original Mamba and the new Mamba 2012?
The Mamba 2012 is not just a rehash of the original Mamba with a new label and fancy visuals. Razer has fitted the Mamba 2012 with the new 4G Dual Sensor technology to maximize its tracking precision. It is now capable of up to 6400 DPI over its 5600 DPI predecessor. In addition to the upgraded sensors, The Mamba 2012 has improved battery life and sports a multi-colored LED for personal customization.
When should I enable the Razer Mamba 2012’s 4G Dual sensor system?
You should enable the 4G Dual sensor system when you want to have the most precise tracking possible. However, enabling this feature will require you to use the Razer Mamba 2012 with an evenly textured, single colored mouse pad or a surface with similar properties.
Why do you need two sensors on the mouse?
The use of the optical sensor allows the mouse to calibrate the laser sensor to the surface that the mouse is being used on, by measuring and capturing the characteristics of that surface. This improves overall tracking and provides up to 10 times the surface detection. It also allows the user to adjust the distance for tracking to cut off during mouse lift off.
Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?
Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.
I cannot bind any mouse button to activate FRAPS screen capture or recording. Why?
Thank you for bringing this to our attention. Our team is currently looking into supporting this feature. Please stay up-to-date on our latest driver releases on www.razersupport.com.
How do I clean and maintain my Razer Mouse for optimum performance?
Before attempting any type of cleaning on your mouse, please unplug it from your computer.
Clean the mouse sensor:
You can clean the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for 5 minutes before attempting to use it.
Clean the body of your mouse:
We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer mouse please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer mouse.
Protect your mouse feet:
To get the ultimate experience in movement and control, we highly recommend a premium mouse surface from Razer. Some other surfaces can cause the mouse feet to wear excessively and rapidly.
How does Razer measure the polling rate (ultrapolling) and response rates of their keyboards and mice?
Razer uses digital scopes and USB analyzers connected directly to the motherboard to obtain real and accurate measurements of polling rates.
I cannot get the On The Fly sensitivity function to work on my Razer mouse. How do I set it?
If a button has been assigned to “On-The-Fly Sensitivity,” pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right hand corner of your screen allowing you to adjust your sensitivity settings.
My Razer peripheral will not work properly when used with a KVM switch.
We recommend plugging your Razer product directly into your PC. KVM switches are known to cause interruptions in communications between devices and PCs. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.
What are Master Acceleration and Master Sensitivity Control?
Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine tuning specific X and Y axis sensitivity.
What buttons can I register for Macros on Razer mice?
You can set macros to reflect the majority of keyboard keys except the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here .
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.
How do I change the language of Configurator?
The language selection is based on the driver version installed on the computer. There is no option in the Customizer. To correct this issue, uninstall the software and download the appropriate drivers from here.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here.
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is “In Process”. When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
My Razer peripheral will not work properly when used with a KVM switch.
We recommend plugging your Razer product directly into your PC. KVM switches are known to cause interruptions in communications between devices and PCs. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.
My Razer product does not work at startup after a cold start, what should I do?
Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub. Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.”
My Razer product does not work correctly with a specific program or game. What should I do?
If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue. Please feel free to contact customer support at http://www.razersupport.com/contact-us/ to report the issue and see if there are any fixes or workarounds for the issue.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
What is the difference between “driver” and “firmware” updates the Razer Support Site?
Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product.
Where can I find drivers for my Razer product?
Please click here to find all the latest drivers.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.
