Razer Orbweaver Chroma Support
Common Questions
What does the thumb-pad do? And how do the other buttons on the Razer keypad function?
By default, the multi-directional thumb-pad is used for navigation and the button placements above and below the thumb-pad are mapped to ‘alt’ and ‘spacebar’ respectively. All three buttons can be customized to your own key bindings and macros.
Can the Razer keypad be used by people with extra-large or extra-small hands?
Yes, Razer keypads feature an adjustable wrist rest which can be suited to any hand size possible.
I have a coupon, promotional, or gift voucher code for the RazerStore. Where can I enter the code, so I can use it to purchase products?
From your shopping cart page on the Razer Store, click on the arrow beside “Have a promo code?” found in the section under your purchases. Enter the code in the box then click “APPLY”. After this, the total price should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is “In Process”. When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection or fraud review. Don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
Troubleshooting
Why is a Chroma SDK-supported game not displaying lighting effects on my Razer Chroma keyboard or I am not able to turn on Chroma Apps in Synapse?
To display the Chroma SDK effect on your Razer Chroma keyboard, ensure that you have the latest MS Windows hotfix “Update for the Universal C Runtime in Windows” installed. You may look for an update for your OS on the Microsoft site.
Since updating to Windows 10, Razer Synapse does not detect my device and show the correct product configurator.
If you encounter this, perform a Synapse update. Click on the gear icon at the top-right corner of the Synapse window to access the Settings and click “CHECK FOR UPDATES”. If the updates are not able to run or Synapse not able to load, uninstall Synapse and download the latest Synapse Framework from the Razer support site.
Since I started using Windows 10, my computer will not go into sleep mode and my screen saver mode will not come on.
This happens due to compatibility issues between Joystick devices and Windows 10. To avoid this, disable the game controller device under Device Manager > Human Interface Device > HID-compliant Game Controller. However, note that when you disable the game controller, you might lose virtual joystick related features in Synapse.
When I use fast-user switching to change between Windows accounts, my configuration of my Razer product is no longer active.
This is a general problem with fast-user switching. The configuration of the product is unique and set for the logged-in user; once you switch users you will have to re-configure the product. There is no other workaround currently.
Hardware
Do you have spare parts available?
We do not carry internal parts such as mouse sensors. However, we do have certain spare parts available for purchase from the RazerStore.
Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?
Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.
How do I clean my Razer Orbweaver?
The overall finish can be cleaned with wipes generally used for cleaning your computer monitor or sunglasses. Ensure that the surface is free of large dust particles or debris before wiping the surface with any product. Wiping debris into the surface can lead to minor scratches on the surface of the unit.
If you wish to clean under the keycaps, Razer suggests holding the unit upside down and/or using compressed air from a can. We do not recommend removing the keycaps from your mechanical switches.
We suggest unplugging the device from your computer before cleaning.
Note: Under no circumstances should you ever submerge the keyboard in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keyboard.
How do I request or purchase replacement parts for my Razer product?
You can view our list of current spare parts and accessories at the RazerStore. If the item you need is not listed, don’t hesitate to contact our Customer Support team.
Software
How do I change the Razer keypad’s Joystick button functionality within Synapse on my Mac?
The Joystick Function is only supported on Windows OS and is not compatible with Mac systems.
What is a keymap?
A keymap is a temporary switch of button assignments within a profile. The switch needs to be triggered by pressing a keymap switch button and can either change the keymap only while you hold that designated keymap switch button or cycle through keymaps every time you press the keymap switch button.
Note that while a profile stores information such as dpi or lighting, a keymap purely deals with button assignments.
Can I bind modifier keys (shift, ctrl, alt) on a Razer keypad?
Yes, you can bind modifier keys (and its key combinations) on Razer keypads and use them in conjunction with other keys to actuate unique commands.
How many keymaps and profiles can I save for my Razer keypad?
You can save unlimited gaming profiles for your Razer keypad; in addition, there are up to eight (8) keymaps per profile available. You can switch between them on-the-fly during gameplay without accessing the driver software. The keymap LED indicator will light up to show which keymap is currently active.
How do I change the language of Configurator?
The language selection is based on the driver version installed on the computer. There is no option in the Customizer. To correct this issue, uninstall the software and download the specific drivers at the RazerSupport site. This time, select the correct language of your preference when installing the software.
What is the difference between “driver” and “firmware” updates the Razer Support Site?
Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change the functionality of the product.
Where can I find drivers for my Razer product?
You may find your Razer product’s drivers by going to its support page.
