AEG Dishwasher FFB72746PW, FFB72746PM Manual

AEG Dishwasher

IMPORTANT INFORMATION THAT MAY IMPACT YOUR MANUFACTURER’S WARRANTY

Adherence to the directions for use in this manual is extremely important for health and safety. Failure to strictly adhere to the requirements in this manual may result in personal injury, property damage and affect your ability to make a claim under the AEG manufacturer’s warranty provided with your product. Products must be used, installed and operated in accordance with this manual. You may not be able to claim on the AEG manufacturer’s warranty in the event that your product fault is due to failure to adhere to this manual.

FOR PERFECT RESULTS

Thank you for choosing this AEG product. We have created it to give you impeccable performance for many years, with innovative technologies that help make life simpler features you might not find on ordinary appliances. Please spend a few minutes reading to get the very best from it.
Visit our website for:
Get usage advice, brochures, trouble shooter, service information: www.aeg.com
Register your product for better service: www.registeraeg.com

SAFETY INFORMATION

Before the installation and use of the appliance, carefully read the supplied instructions. The manufacturer is not responsible for any injuries or damage that are the result of incorrect installation or usage. Always keep the instructions in a safe and accessible location for future reference.

Children and vulnerable people safety

This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved.
Children between 3 and 8 years of age and persons with very extensive and complex disabilities shall be kept away from the appliance unless continuously supervised.
Children of less than 3 years of age should be kept away from the appliance unless continuously supervised.
Do not let children play with the appliance.
Keep detergents away from children.
Keep children and pets away from the appliance when the door is open.
Children shall not carry out cleaning and user maintenance of the appliance without supervision.

General Safety

This appliance is intended to be used in household and similar applications such as:
– farm houses; staff kitchen areas in shops, offices and other working environments;
– by clients in hotels, motels, bed & breakfast and other residential type environments.
Do not change the specification of this appliance.
The operating water pressure (minimum and maximum) must be between 0.5 (0.05) / 8 (0.8) bar (kPa)
Obey the maximum number of 15 place settings.
If the supply cord is damaged, it must be replaced by the manufacturer, its Authorised Service Centre or a similarly qualified persons in order to avoid a hazard.
Put knives and cutlery with sharp points in the cutlery basket with the points down or in a horizontal position.
Do not leave the appliance with the door open, to avoid a tripping hazard.
Before any maintenance operation, deactivate the appliance and disconnect the mains plug from the socket.
Do not use high pressure water sprays and/or steam to clean the appliance.
The appliance is to be connected to the water mains using the new supplied hose-sets. Old hose sets must not be reused.
The ventilation openings in the base (if applicable) must not be obstructed by a carpet.
Some dishwasher detergents are strongly alkaline. They can be extremely dangerous if swallowed. Avoid contact with the skin and eyes and keep children away from the dishwasher when the door is open.
Check that the detergent receptacle is empty after completion of the wash cycle.

SAFETY INSTRUCTIONS

Installation

Remove all the packaging.
Do not install or use a damaged appliance.
Follow the installation instructions supplied with the appliance.
Always take care when moving the appliance as it is heavy. Always use safety gloves and enclosed footwear.
Do not install or use the appliance where the temperature is less than 0 °C.
Install the appliance in a safe and suitable place that meets installation requirements.

Electrical connection

The appliance must be earthed.
Make sure that the parameters on the rating plate are compatible with the electrical ratings of the mains power supply.
Always use a correctly installed shockproof socket.
Do not use multi-plug adapters and extension cables.
Make sure not to cause damage to the mains plug and to the mains cable. Should the mains cable need to be replaced, this must be carried out by our Authorised Service Centre.
Connect the mains plug to the mains socket only at the end of the installation. Make sure that there is access to the mains plug after the installation.
Do not pull the mains cable to disconnect the appliance. Always pull the mains plug.

Water connection

Do not cause damage to the water hoses.
Before connection to new pipes, pipes not used for a long time, where repair work has been carried out or new devices fitted (water meters, etc.), let the water flow until it is clean and clear.
Ensure that there are no visible water leaks during and after the first use of the appliance.
The water inlet hose has a safety valve and a sheath with an inner mains cable.
If the water inlet hose is damaged, immediately close the water tap and disconnect the mains plug from the mains socket. Contact the Authorised Service Centre to replace the water inlet hose.

Use

Do not put flammable products or items that are wet with flammable products in, near or on the appliance.
Dishwasher detergents are dangerous. Follow the safety instructions on the detergent packaging.
Do not drink and play with the water in the appliance.
Do not remove the dishes from the appliance until the programme is complete. Some detergent may remain on the dishes.
Do not sit or stand on the open door of the appliance.
The appliance can release hot steam if you open the door while a programme operates.

Service

To repair the appliance contact the Authorised Service Centre.
Use original spare parts only.

Disposal

Disconnect the appliance from the mains supply.
Cut off the mains cable and discard it.
Remove the door catch to prevent children and pets to get closed in the appliance.

PRODUCT DESCRIPTION

Worktop
Ceiling spray arm
Upper spray arm
Lower spray arm
Filters
Rating plate
Air vent
Rinse aid dispenser
Detergent dispenser
Lower basket
Upper basket
Cutlery drawer

Beam-on-Floor

The Beam-on-Floor is a light that is displayed on the floor below the appliance door.

When the programme starts, a red light comes on and stays on for the duration of the programme.
When the programme is completed, a green light comes on.
When the appliance has a malfunction, the red light flashes.
The Beam-on-Floor is off when the appliance is deactivated.
When AirDry is activated during the drying phase, the projection on the floor may not be completely visible. To see if the cycle has ended, check the control panel.

CONTROL PANEL

On/off button
Display
Program button
Delay button
MyFavourite button
TimeSaver button
XtraDry button
ExtraHygiene button
Indicators

PROGRAMMES

The numbering of the programmes in the table (P1, P2, etc.) reflects their sequence on the control panel.

The order of the programmes in the table may not reflect their sequence on the control panel.

table 1

This programme offers the most efficient use of water and energy consumption for crockery and cut-lery with normal soil. This is the standard programme for test institutes.
The appliance senses the degree of soil and the quantity of items in the baskets. It automatically ad-justs the temperature and quantity of water as well as the wash duration.
This programme is designed to wash heavily soiled items with high water pressure and at a high tem-perature.
This programme controls the temperature of the water to provide special care for delicate items, glassware in particular.
This programme is suitable for washing a load or a half load with fresh or light soil in a short time.
With this programme, you can quickly rinse off food remains from the dishes and prevent odours form-ing in the appliance. Do not use detergent with this programme.
This is the most silent programme. The wash pump works at a very low speed to reduce the noise generated by the appliance. Due to the low speed, the programme duration is long.

Consumption values

The pressure and the temperature of the water, the variations of the mains supply, the options and the quantity of dishes can change the values.

Information for test institutes
To receive the necessary information for conducting performance tests (e.g. according to EN60436), send an email to: [email protected]

SETTINGS

Programme selection mode and user mode
When the appliance is in programme selection mode, it is possible to set a programme and to enter user mode.

Activation or deactivation of the rinse aid empty notification.
The level of rinse aid according to the required dosage.
Activation or deactivation of the acoustic signal for the end of a programme
Activation or deactivation of the AirDry.

As the appliance stores the saved settings, there is no need to configure it before every cycle.

How to set the programme selection mode
The appliance is in programme selection mode when the display shows the programme number P1.

In your request please include the product number code (PNC) found on the rating plate.
For any other questions regarding your dishwasher please refer to the service book provided with your appliance.
After activation, the appliance is in programme selection mode by default. If not, set the programme selection mode the following way:

The rinse aid empty notification
The rinse aid helps to dry the dishes without streaks and stains. It is automatically released during the hot rinse phase.
When the rinse aid chamber is empty, the rinse aid indicator is turned on notifying to refill rinse aid. If the drying results are satisfactory while using multi-tablets only, it is possible to deactivate the notification for refilling rinse aid. However, for best drying performance, always use rinse aid.
If standard detergent or multi-tablets without rinse aid are used, activate the notification to keep the rinse aid refill indicator active.

AirDry
AirDry improves the drying results with less energy consumption.

During the drying phase, the door opens automatically and remains ajar.
CAUTION! Do not try to close the appliance door within 2 minutes after automatic opening. This can cause damage to the appliance. If, afterwards, the door is closed for another 3 minutes, the running programme ends.

OPTIONS

Desired options must be activated every time before you start a programme. It is not possible to activate or deactivate options while a programme is running.
Not all options are compatible with each other. If you select non compatible options, the appliance automatically deactivates one or more of them. Only the indicators of the still active options are on.
If an option is not applicable to a programme, the related indicator is off or it flashes quickly for a few seconds and then goes out.
Activating options can affect the water and energy consumption as well as the programme duration.

XtraDry

Activate this option to boost the drying performance.
XtraDry is a permanent option for all programmes other than . It is automatically activated in next cycles. This configuration can be changed at any time.
Activating XtraDry deactivates TimeSaver and vice versa.

How to activate XtraDry
The related indicator is on.
The display shows the updated programme duration.

TimeSaver

The TimeSaver allows to reduce the duration of a selected programme by approximately 50%.
The washing results are the same as with the normal programme duration. The drying results can decrease.
This option increases the pressure and the temperature of the water. The washing and the drying phases are shorter.
By default, TimeSaver is off, but it is possible to activate it manually. This option cannot be combined with XtraDry.

How to activate TimeSaver
The related indicator is on.
The display shows the updated programme duration.

ExtraHygiene

This option provides better hygiene results by keeping the temperature at 70 °C for at least 10 minutes during the last rinsing phase.

How to activate ExtraHygiene
The related indicator is on.
The display shows the updated programme duration.

BEFORE FIRST USE

Fill the rinse aid dispenser.
Open the water tap.
Start a program to remove any processing residuals that can still be inside the appliance. Do not use detergent and do not load the baskets.

How to fill the rinse aid dispenser

Open the lid (C)
Fill the dispenser (B) until the rinse aid reaches the marking ”MAX”.
Remove the spilled rinse aid with an absorbent cloth to prevent excessive foam formation.
Close the lid. Make sure that the lid locks into position.

Fill the rinse aid dispenser when the indicator (A) is clear.

DAILY USE

Open the water tap.
Press the on/off button to activate the appliance.
Make sure that the appliance is in programme selection mode.
If the rinse aid indicator is on, fill the rinse aid dispenser.
Load the baskets.
Add the detergent.
Set and start a programme suitable for the type of load and the degree of soil.

Using the detergent

CAUTION! Only use detergent specifically designed for dishwashers.

Press the release button (A) to open the lid (C).
Put the detergent, in powder or tablets, in the compartment (B).
If the programme has a prewash phase, put a small quantity of detergent on the inner part of the appliance door.
Close the lid. Make sure that the lid locks into position.

Setting and starting a programme

The Auto Off function
This function decreases energy consumption by deactivating automatically the appliance when it is not operating.
The function comes into operation:

5 minutes after the completion of the programme.
After 5 minutes if the programme has not started.

Starting a programme

Keep the appliance door ajar.
Press the on/off button to activate the appliance. Make sure that the appliance is in programme selection mode.
Press repeatedly BUTTON until the display shows the number of the chosen programme. The display shows the programme number for approximately 3 seconds and then shows the programme duration.
- To select the MyFavourite programme, press .
- The indicators of the options related to the MyFavourite programme are on.
Set the applicable options.
Close the appliance door to start the programme.

Opening the door while the appliance operates
Opening the door while a programme is running stops the appliance. It may affect the energy consumption and the programme duration. After closing the door, the appliance continues from the point of interruption.

If the door is opened for more than 30 seconds during the drying phase, the running programme ends. It does not happen if the door is opened by AirDry function.

Cancelling the delay start while the countdown operates
When you cancel the delay start you have to set the programme and options again.

End of the programme
When the programme is complete, the display shows 0:00.
All buttons are inactive except for the on/off button.

Press the on/off button or wait for the Auto Off function to automatically deactivate the appliance.
If you open the door before the activation of Auto Off, the appliance is automatically deactivated.
Close the water tap.

HINTS AND TIPS

General

Follow the hints below to ensure optimal cleaning and drying results in daily use and to help you protect the environment.

Remove larger residues of food from the dishes into the waste bin.
Do not pre-rinse dishes by hand. When needed, select a programme with a prewash phase.
Always use the whole space of the baskets.
Make sure that items in the baskets do not touch or cover each other. Only then can the water completely reach and wash the dishes.
You can use dishwasher detergent and rinse aid separately or you can use the multi-tablets. Follow the instructions on the packaging.
Select a programme according to the type of load and the degree of soil.

Using rinse aid and detergent

Only use rinse aid and detergent for dishwasher. Other products can cause damage to the appliance.
Detergent tablets do not fully dissolve with short programs. To prevent detergent residues on the tableware, we recommend that you use the tablets with long programs.
Do not use more than the correct quantity of detergent. Refer to the instructions on the detergent packaging.

Loading the baskets

Use the appliance to wash dishwasher-safe items only.
Do not wash in the appliance items made of wood, horn, aluminium, pewter and copper.
Do not wash in the appliance items that can absorb water (sponges, household cloths).
Remove large food residues from dishes.
Soak cookware with burnt-on food before washing it in the appliance.
Put hollow items (cups, glasses and pans) with the opening facing downwards.
Make sure that glasses do not touch each other.
Put light items in the upper basket. Make sure that the items do not move freely.
Put cutlery and small items in the cutlery drawer.
Make sure that the spray arms can move freely before you start a programme.

Before starting a programme
Make sure that:

The filters are clean and correctly installed.
The spray arms are not clogged.
There is dishwasher rinse aid (unless you use multi- tablets).
The position of the items in the baskets is correct
The programme is applicable to the type of load and for the degree of soil.
The correct quantity of detergent is used.

Unloading the baskets

For improved drying results with the most efficient use of energy select the AirDry option, otherwise open the door by approximately 10cm at the end of the program.
Allow the tableware to cool for 30 -40 minutes.
Hot items can be easily damaged, allow them to cool down before removing from appliance.
First remove items from the lower basket then the upper basket.

At the end of the program water can still remain on the sides and on the door of the appliance.

CARE AND CLEANING

WARNING!
Before maintenance, deactivate the appliance and disconnect the mains plug from the main socket.
Dirty filters and clogged spray arms negatively affect the washing results. Check these elements regularly and, if necessary, clean them.

Cleaning the filters

The filter system is made of 3 parts.

Turn the filter (B) counterclockwise and remove it.
Remove the filter (C) out of filter (B).
Remove the flat filter (A).
Wash the filters.
Make sure that there are no residues of food or soil in or around the edge of the sump.
Put back in place the flat filter (A). Make sure that it is correctly positioned under the 2 guides.
Reassemble the filters (B) and (C).
Put back the filter (B) in the flat filter (A). Turn it clockwise until it locks.

CAUTION! An incorrect position of the filters can cause bad washing results and damage to the appliance.

Cleaning the upper spray arm

We recommend to clean the upper spray arm regularly to prevent soil from clogging the holes.
Clogged holes can cause unsatisfactory washing results.

Pull out the upper basket.
To detach the spray arm from the basket, press the spray arm upwards and simultaneously turn it clockwise.
Wash the spray arm under running water. Use a thin pointed tool, e.g. a toothpick, to remove particles of soil from the holes.
To install the spray arm back, press the spray arm upwards and simultaneously turn it counterclockwise until it locks into place.

External cleaning

Clean the appliance with a moist soft cloth.
Only use neutral detergents.
Do not use abrasive products, abrasive cleaning pads or solvents.

Internal cleaning

Carefully clean the appliance, including the rubber gasket of the door, with a soft damp cloth.
To maintain the performance of your appliance, use a cleaning product designed specifically for dishwashers at least once a month. Carefully follow the instructions on the packaging of the product.
Do not use abrasive products, abrasive cleaning pads, sharp tools, strong chemicals, scourer or solvents.
Using short-duration programmes regularly can cause grease and limescale buildup inside the appliance. Run long-duration programmes at least twice a month to prevent the buildup.

TROUBLESHOOTING

If the appliance does not start or it stops during operation. Before you contact an Authorised Service Centre, check if you can solve the problem by yourself with the help of the information in the table.

WARNING! Repairs not properly done may result in serious risk to the safety of the user. Any repairs must be performed by qualified personnel.

With some problems, the display shows an alarm code.
The majority of problems that can occur can be solved without the need to contact an Authorised Service Centre.

Problem and alarm code	Possible solution
You cannot activate the appliance.	• Make sure that the mains plug is connected to the mains socket. • Make sure that there is no damaged fuse in the fuse box.
The programme does not start.	• Make sure that the appliance door is closed. • If the delay start is set, cancel the setting or wait for the end of the countdown.
The appliance does not fill with water. The display shows or .	• Make sure that the water tap is open. • Make sure that the pressure of the water supply is not too low. For this information, contact your local water authority. • Make sure that the water tap is not clogged. • Make sure that the filter in the inlet hose is not clogged. • Make sure that the inlet hose has no kinks or bends.
The appliance does not drain the water. The display shows .	• Make sure that the sink spigot is not clogged. • Make sure that the drain hose has no kinks or bends.
The anti-flood device is on. The display shows .	• Close the water tap and contact an Authorised Service Centre.
The appliance stops and starts more times during operation.	• It is normal. It provides optimal cleaning results and en- ergy savings.
The program lasts too long.	• Select the TimeSaver option to shorten the program time (if applicable). • If the delayed start option is set, cancel the delay setting or wait for the end of the countdown.
The remaining time in the display increases and skips nearly to the end of program time.	• This is not a defect. The appliance is working correctly.
The options of the program have to be set again every time.	• To save your favourite configuration use option MyFa- vourite.
Small leak from the appliance door.	• The appliance is not levelled. Loosen or tighten the ad- justable feet (if applicable). • The appliance door is not centred on the tub. Adjust the rear foot (if applicable).

Problem and alarm code	Possible solution
The appliance door is difficult to close.	• The appliance is not levelled. Loosen or tighten the ad- justable feet (if applicable). • Parts of the tableware are protruding from the baskets.
Rattling/knocking sounds from inside the appliance.	• The tableware is not properly arranged in the baskets. Refer to basket loading leaflet. • Make sure that the spray arms can rotate freely.
The appliance trips the circuit beaker.	• The amperage is insufficient to supply simultaneously all the appliances in use. Check the socket amperage and the capacity of the meter or turn off one of the appliances in use. • Internal electrical fault of the appliance. Contact an Authorised Service Centre.

Refer to “Before first use”, “Daily use”, or “Hints and tips” for other possible causes.
Once you have checked the appliance, deactivate and activate the appliance. If the problem occurs again, contact an Authorised Service Centre.
For alarm codes not described in the table, contact an Authorised Service Centre.

The washing and drying results are not satisfactory

Problem	Possible cause and solution
Poor washing results.	• Refer to “Daily use”, “Hints and tips” and basket loading leaflet. • Use more intensive washing programmes. • Clean spray arm jets and filter. Refer to “Care and Cleaning”. • Make sure the spray arms are in correct positions.
Poor drying results.	• Tableware has been left for too long inside a closed appliance. • There is no rinse aid or the dosage of rinse aid is not enough. Set the rinse aid dispenser to a higher level. • Plastic items may need to be towel dried. • For the best drying performance activate the option XtraDry and set AirDry. • We recommend to always use rinse aid, even in com- bination with multi-tablets.
There are whitish streaks or bluish layers on glasses and dishes.	• The release quantity of rinse aid is too much. Adjust the rinse aid level to a lower level. • The quantity of detergent is too much.
There are stains and dry water drops on glasses and dishes.	• The released quantity of rinse aid is not sufficient. Ad- just the rinse aid level to a higher level. • The quality of the rinse aid can be the cause.

Problem	Possible cause and solution
The dishes are wet.	• For the best drying performance activate the option XtraDry and set AirDry . • The programme does not have a drying phase or has a drying phase with low temperature. • The rinse aid dispenser is empty. • The quality of the rinse aid can be the cause. • The quality of the multi-tablets can be the cause. Try a different brand or activate the rinse aid dispenser and use rinse aid and multi-tablets together.
The interior of the appliance is wet.	• This is not a defect of the appliance. it is caused by the humidity in the air that condenses on the walls.
Unusual foam during washing.	• Use the detergent for dishwashers only. • There is a leak in the rinse aid dispenser. Contact an Authorised Service Centre.
Traces of rust on cutlery.	• Silver and stainless steel cutlery were placed together. Avoid to put silver and stainless steel items close to- gether.
There are residues of deter- gent in the dispenser at the end of the programme.	• The detergent tablet got stuck in the dispenser and therefore was not completely washed away by water. • Water cannot wash away the detergent from the dis- penser. Make sure that the spray arm is not blocked or clogged. • Make sure that items in the baskets do not impede the lid of the detergent dispenser from opening.
Odours inside the appliance.	• Refer to “Internal cleaning”.
Limescale deposits on the tub and on the inside of the door.	• Clean the appliance with appliance cleaners which are particularly suitable for this purpose. • Try different detergent. • Contact the detergent manufacturer.
Dull, discoloured or chipped tableware.	• Make sure that only dishwasher-safe items are washed in the appliance. • Load and unload the basket carefully. Refer to basket loading leaflet. • Place delicate items in the upper basket.

Refer to “Before first use”, “Daily use” or “Hints and tips” for other possible causes.

TECHNICAL INFORMATION

Electrical connection 1)	Voltage (V)	200 – 240
	Frequency (Hz)	50 – 60
	Wattage (W)	1550-2200
Water supply pressure	bar (minimum and maximum)	0.5 – 8
Water supply pressure	kPa (minimum and maximum)	50 – 800
Water supply	Cold water or hot water 2)	max 60 °C
Capacity	Place settings	15

INSTALLATION

Fitting under a counter

The plinth of a freestanding appliance is not adjustable. Do not remove the work-top if you want to use the appliance as a freestanding unit.
It is not necessary to remove the work-top when installing under a standard kitchen counter. Only remove the work-top when installing the appliance under a close fitting sink unit or kitchen counter (820 mm).
Put the appliance adjacent to a water tap and a water drain.
Make sure that the dimensions of the recess agree with the dimensions in the picture.

Removing the work-top

Remove the rear screws (1).
Pull the work-top from behind (2).
Lift the work-top and move it from the front slots (3/4).
Level the appliance using the adjustable feet.
Install the appliance under the kitchen counter.

Adjusting the level of the appliance
A correct adjustment of the level of the appliance allows the door to close and seal correctly.
If the door does not close correctly, loosen or tighten the adjustable feet to level the appliance.

Water connection

Water inlet hose
Connect the inlet hose to a water tap with an external BSP thread spout of 3/4”.
For best washing performance it is recommended to connect the appliance to a cold water supply.
Energy savings can be made by connecting the appliance to a Solar water system and using economy options, however the water temperature must not exceed 60° C.

Inlet water supply

Water pressure: 800 kPa max – 50 kPa min.
Water flow rate 10 L / minute min.
If water pressure is in excess of 800 kPa, a pressure reducing valve should be used. Check for leaks.
If water temperature is in excess of 60° C, a tempering valve should be used. Check for leaks.

CAUTION!
Always use new hoses when you connect the appliance to the water mains. Old hoses must not be used. The water inlet hose must be examined at an interval of twelve months for deterioration and replaced if necessary.

The water pressure must be in the limits indicated in the chapter ”TECHNICAL

INFORMATION”. Make sure that the local water authority gives you the average mains pressure in your area.

Water drain hose

The highest point of the drain hose must be no more than 600 mm from the floor and must have a continuous fall to the plumbing connection.
The drain hose can be lengthened using additional lengths and connectors. These must be purchased from Electrolux Spare Parts. The extension length must not exceed 2 metres.
The drain hose must be free of obstructions.
Remove the sink plug when the appliance drains the water to prevent that the water goes back into the appliance.
The appliance has a security feature to prevent dirty water going back into the appliance. If the spigot of the sink has a non-return valve, this valve can cause the appliance to drain incorrectly. remove the non-return valve.
If you connect the water drain hose to a trap spigot under the sink, remove the plastic membrane. If you do not remove the membrane, remaining food can cause a blockage in the drain hose spigot.

WARRANTY

This document sets out the terms and conditions of the product warranties for AEG Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.

In this warranty:
a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;
b) ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;
c) ‘ASC’ means Electrolux’s authorised serviced centres;
d) ‘AEG’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;
e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;
f) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to
(and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.
Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 60 months and in New Zealand for a period of 60 months, following the date of original purchase of the Appliance.
Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.
Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.
Proof of purchase is required before you can make a claim under this warranty.
Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:
a) light globes, batteries, filters or similar perishable parts;
b) parts and Appliances not supplied by Electrolux;
c) cosmetic damage which does not affect the operation of the Appliance;
d) damage to the Appliance caused by:
– negligence or accident;
– misuse or abuse, including failure to properly maintain or service;
– improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;
– normal wear and tear;
– power surges, electrical storm damage or incorrect power supply;
– incomplete or improper installation;
– incorrect, improper or inappropriate operation;
– insect or vermin infestation;
– failure to comply with any additional instructions supplied with the Appliance;
In addition, Electrolux is not liable under this warranty if:
– the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;
– the Appliance is modified without authority from Electrolux in writing;
– the Appliance’s serial number or warranty seal has been removed or defaced.
How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:
a. carefully check the operating instructions, user manual and the terms of this warranty;
b. have the model and serial number of the Appliance available;
c. have the proof of purchase (e.g. an invoice) available;|
d. telephone the numbers shown below.
Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.
New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.
Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.

Contact us

FOR SERVICE
or to find the address of your nearest au-thorised service centre in Australia PLEASE CALL 1300 363 664
OR EMAIL
[email protected] For the cost of a local call (Australia only)

FOR SPARE PARTS
or to find the address of your nearest spare parts centre in Australia
PLEASE CALL 13 13 50
OR EMAIL [email protected]
For the cost of a local call (Australia only)