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SURFboard DOCSIS 3.0 Cable Modem SB6190 Manual

SURFboard DOCSIS 3.0 Cable Modem SB6190 Manual Image

SURFboard SB6190 DOCSIS 3.0 Cable Modem User Manual

SURFboard® SB6190 DOCSIS® 3.0 Cable Modem

Quick Start Guide

Items Included in the Box

  • SB6190 Cable Modem
  • Power Supply
  • Ethernet Cable
  • Software License & Warranty Card
  • Quick Start Guide


You must have a live broadband cable connection already
installed in your home before installing the SB6190 Cable
Modem. If not, please contact a service provider for assistance.
When contacting a service provider, you may be asked for the
MAC address and Serial number located on the bottom of
your cable modem (see Modem Label for details).

Connecting Your Cable Modem

  1. Connect the coaxial cable from the cable wall outlet to the Cable
    connector on the rear of your SB6190. Use your hand to tighten each
  2. Connect the Ethernet cable to the Ethernet port on your computer
    (or other network device) and to an Ethernet port on the rear of your
  3. Connect the power cord to the Power port on the rear of your SB6190
    and then plug it into an electrical wall outlet.
    This automatically powers ON your SB6190.
    Connecting Your Cable Modem

Testing Your Cable Modem Connection

  1. Power ON your computer. The Receive, Send, and Online LEDs on your
    cable modem will first FLASH (blink) and then light up SOLID. See Front
    Panel LEDs for LED status information.
    Note: If all three LEDs did not light up SOLID, contact your service provider.
  2. Open any web browser on your computer, such as Internet Explorer, Google
    Chrome, Firefox, or Safari.
  3. Type a valid URL (such as www.surfboard.com) in the address bar and
    press Enter to test your network connection.
    – If the web page opens, your cable modem was set up properly.
    – If the web page does not open, you may have to contact your service
    provider to set up your Internet service or activate your cable modem.

Front Panel LEDs

During normal operation, the
ONLINE LEDs should always be
lit SOLID. The LINK LED should
FLASH during data transfer.
Note: During startup, all LEDswill FLASH and then light up
SOLID, in sequence. If an LED
lights up SOLID and the next LED
does not FLASH, please contact
your service provider.

Please note: The SB6190 modem
label is also located on the bottom
of your cable modem. The label
contains specific ID information for
your cable modem. To receive cable service, your
service provider may request the
Media Access Control (MAC)
address (see HFC MAC ID) and
serial number (see S/N) listed on
the modem label.

BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for
assistance: 1-877-466-8646
The SURFboard SB6190 User Guide, frequently asked questions (FAQs), and additional product information are available
online at the ARRIS Support website: www.arris.com/consumer.

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