ARRIS / Surfboard G36 Manual

Modem Information

DOCSIS 3.1 Dual Band 802.11-AX WiFi Modem

32×8 channel bonding

Highest Service Level

Gigablast

Front View

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Back View

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• Reset button: Use this button to reboot or reset the WiFi cable modem configuration settings.
• Ethernet: Four one-gigabit Ethernet ports for RJ-45 network cable connections and one 2.5-gigabit port. Only one port is active at a time. THe following information describes the Ethernet port LED lights.
  • Solid green LED: Indicates the Online status is in DOCSIS 3.0 mode.
  • Solid blue LED: Indicates the Online status is in DOCSIS 3.1 mode.
  • Blinking green LED: Indicates downstream and upstream channel search.
  • Solid amber LED: Indicates the unit is powered on.
  • Blinking amber LED: Indicates the firmware download is in progress.
  • Blinking blue and green LED: Indicates error mode in sequence.
  • Solid light blue LED: Indicates the WAN is selected over the Ethernet mode.
• Cable: Coaxial cable connector.
• Power port: Connect the power cord provided with the WiFi cable modem.

MAC Address / WiFi Network Label

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• MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
  • A MAC address is unique.
  • The first six characters of the MAC address are unique to the manufacturer of the device.
  • This information is usually found on a sticker located on the bottom of the modem.
• This label is located on the bottom of the device, which contains the default Network Name (SSID) and Wi-Fi Security Key (Preshared Key).