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ARRIS / Surfboard G36 Manual

ARRIS / Surfboard G36 Manual Image


Modem Information

DOCSIS 3.1 Dual Band 802.11-AX WiFi Modem

32×8 channel bonding

Highest Service Level


Front View

Front View

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The modem will automatically power on when the power adapter is connected. After the modem is successfully connected to the network, the LED indicator illuminates a solid green or blue to indicate that the modem is online and fully operational.

Back View

Back View

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The following buttons and ports are available on the back of the modem.
  • Reset button: Use this button to reboot or reset the WiFi cable modem configuration settings.
  • Ethernet: Four one-gigabit Ethernet ports for RJ-45 network cable connections and one 2.5-gigabit port. Only one port is active at a time. THe following information describes the Ethernet port LED lights.
    • Solid green LED: Indicates the Online status is in DOCSIS 3.0 mode.
    • Solid blue LED: Indicates the Online status is in DOCSIS 3.1 mode.
    • Blinking green LED: Indicates downstream and upstream channel search.
    • Solid amber LED: Indicates the unit is powered on.
    • Blinking amber LED: Indicates the firmware download is in progress.
    • Blinking blue and green LED: Indicates error mode in sequence.
    • Solid light blue LED: Indicates the WAN is selected over the Ethernet mode.
  • Cable: Coaxial cable connector.
  • Power port: Connect the power cord provided with the WiFi cable modem.

MAC Address / WiFi Network Label

MAC label

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  • MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
    • A MAC address is unique.
    • The first six characters of the MAC address are unique to the manufacturer of the device.
    • This information is usually found on a sticker located on the bottom of the modem.
  • This label is located on the bottom of the device, which contains the default Network Name (SSID) and Wi-Fi Security Key (Preshared Key).


The light on the front indicates the gateway status. To troubleshoot any connection problems, use the table below.

LED Status Problem
Off No connection. Verify all cable connections and try resetting the modem.
Solid Amber Power is connected.
Blinking Green Acquiring downstream and upstream channel connections.
Solid Green Online status in DOCSIS 3.0 mode.
Solid Blue Online status in DOCSIS 3.1 mode.
Solid Light Blue WAN over Ethernet mode enabled.
Blinking Amber Firmware download in progress.

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