ARRIS / Surfboard SBG6782 Wifi Modem Manual

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Modem Information DOCSIS 3.0 Dual Band 802.11 AC WiFi Modem 8×4 channel bonding with speeds of up to 150 Mbps on a wired connection Cox recommends a DOCSIS 3.1 modem or gateway	Highest Service Level Preferred 150

Modem Information

DOCSIS 3.0 Dual Band 802.11 AC WiFi Modem

8×4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.1 modem or gateway

Highest Service Level

Preferred 150


Front View Click to enlarge.		After the modem is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the modem is online and fully operational.

Back View Click to enlarge.		The following ports are available on the back of the modem. GE 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) – Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports. Only one port is active at a time. RESET – Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your WiFi modem CABLE – Connect your coaxial cable line to this port AC IN – Connect the supplied power cord to this port

MAC Address / WiFi Network Label Click to enlarge.		MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device. This information is usually found on a sticker located on the bottom of the modem. This label is located on the bottom of the device, which contains the default Network Name (SSID) and Wi-Fi Security Key (Preshared Key).

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem
POWER	Off	No power. Verify all cable connections and try resetting the modem.
POWER	Solid Green	None
RECEIVE	Flashing	Scanning for downstream channel. Verify all cable connections and try resetting the modem.
	Solid Green	None – connection from the computer to the internet established on one channel
	Solid Blue	None – operating on more than one channel (downstream bond mode)
SEND	Off	Upstream channel inactive. Verify all cable connections and try resetting the modem.
	Flashing	Scanning for upstream channel. Verify all cable connections and try resetting the modem.
	Solid Green	None – connection from the internet to the computer established on one channel
	Solid Blue	None – operating on more than one channel (upstream bond mode)
ONLINE	Off	No connection. Verify all cable connections and try resetting the modem.
	Solid Green	None – operational
	Flashing	None – scanning for configuration parameters
WIRELESS	Off	No WiFi client associated with the WiFi cable modem
	Flashing Green	2.4 GHz encrypted, Wi-Fi enabled
	Solid Green	2.4 GHz wireless connection – encrypted activity between the gateway and a Wi-Fi enabled device
	Flashing Amber	2.4 GHz unencrypted Wi-Fi enabled – flashes during the wireless pairing process and lights solid green after five seconds or less
WIRELESS	Off	No WiFi client associated with the WiFi cable modem
	Flashing Green	5.0 GHz encrypted Wi-Fi enabled
	Solid Green	5.0 GHz wireless connection with encrypted activity between the gateway and a Wi-Fi enabled device
	Flashing Amber	5.0 GHz unencrypted Wi-Fi enabled – flashes during the wireless pairing process and lights solid green after five seconds or less
MoCA	Flashing Green	None – MoCA activity in progress
MoCA	Solid Green	None – MoCA-enabled device is connected and running

ARRIS / Surfboard SBG6782 Wifi Modem Manual

Details

Modem Information

Highest Service Level

Front View

Back View

MAC Address / WiFi Network Label

Troubleshooting

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