Arris Touchstone DG2460 Cable Gateway manual

Arris Touchstone DG2460 Cable Gateway


Modem Information DOCSIS 3.0 Dual Band 802.11-AC WiFi Modem 24×8 channel bonding Manage wifi compatible To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required	Highest Service Level Ultimate 500

Modem Information

DOCSIS 3.0 Dual Band 802.11-AC WiFi Modem

24×8 channel bonding

Manage wifi compatible

To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Ultimate 500

This gateway is only certified for use with the Cox network when provided by or purchased from Cox.


Front View Click to enlarge.		After the cable modem is successfully registered on the network, the Power, US/DS, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View Click to enlarge.		The Arris DG2460 has the following ports available on the back of the modem. Reset – Use this button to reboot the modem. To restore factory defaults, press and hold the Reset button for more than 15 seconds. This button is recessed to prevent accidental resets. Ethernet (1 – 4) – Provides internet access to a single device. Only one port is active at a time. Cable – Connects to the cable wall outlet. Power – Connects the modem to the power cord.

MAC Address Click to enlarge.		MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device. This label is located on the bottom of the device, which contains the default Network Name (SSID) and Passphrase (Preshared Key).

Front Panel Modem Lights

The modem lights indicate the current status of your WiFi cable modem. To troubleshoot any connection problems, use the table below. See Rear Panel Modem Lights to view lights related to the Ethernet connection.

Modem Light	Status	Problem
Power	Off	No Power. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Power	On	None. Device is powered on.
US/DS	Flashing	Downstream and upstream channel acquisition in progress. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
US/DS	On	None. Connected to the Internet.
Online	Off	Internet is not available. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
	Flashing	Downstream and upstream channel acquisition in progress. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
	On	None. Internet is available.
2.4 GHz	On	None. 2.4 GHz WiFi frequency is enabled.
	Flashing	None. Activity with connected device.
	Off	WiFi is disabled. Reset the wireless settings to default. See page 32 of the ArrisDG2460_UserGuide [PDF]
5 GHz	On	None. 5 GHz WiFi frequency is enabled.
	Flashing	None. Activity with connected device.
	Off	WiFi is disabled. Reset the wireless settings to default. See page 32 of the ArrisDG2460_UserGuide [PDF]
WPS	Off	None. WPS is disabled.
WPS	On	None. WPS is enabled.
WPS Button	N/A	There is no LED on the button.

Rear Panel Modem Lights

The lights below indicate the Ethernet connection status of your modem. To troubleshoot wired connection problems, use the table below.

Light	Status	Problem	Solution
Ethernet	Off	Device is not connected to the port.	Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
	Flashing Green	None. A device is connected to the port at 1000 Mbps speeds and data is passing between cable modem and connected device.	N/A
	Flashing Amber	None. A device is connected at 10/100 Mbps speeds and data is passing between cable modem and connected device.	N/A
	Solid Amber or Green	None. A device is connected, but data is not passing between the modem and connected device.	N/A