Arris Touchstone TG2472G Cable Voice Gateway Modem manual

Arris Touchstone TG2472G Cable Voice Gateway Modem

Modem Information DOCSIS 3.0 Internet and Telephone Modem 802.11-AC Dual Band Panoramic Wifi Gateway 24×8 channel bonding To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required	Highest Service Level Ultimate 500

This gateway is only certified for use with the Cox network when provided by or purchased from Cox.

Front View Click to enlarge.

After the cable modem is successfully registered on the network, the Power, US/DS, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.

Back View

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The following ports are available on the back of the modem.

• RESET – Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your WiFi modem.
• USB – Not used.
• TEL 1 / TEL 2 – Connects to home telephone wiring and to conventional telephones or fax machines.
• ETHERNET (1 – 4) – Provides internet access to a single device. Only one port is active at a time.
• CABLE – Connects to the cable wall outlet.
• Power – Connects the modem to the power adapter.

A Wireless Protected Setup (WPS) button is located at the top. WPS allows you to add wireless devices to the wireless network.

MAC Address

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MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).

• A MAC address is unique.
• The first six characters of the MAC address are unique to the manufacturer of the device.

WiFi Network Label

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This label is located on the bottom of the device, which contains the default Network Name (SSID) and Passphrase (Preshared Key).

Troubleshooting

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem
Power	Off	No Power. Verify all cable connections and try resetting the modem.
	Solid	None. Device is powered on.
US/DS	Flashing	Not connected to the Internet. Verify all cable connections and try resetting the modem.
	Solid	None. Connected to the Internet.
Online	Off	Internet is not available. Verify all cable connections and try resetting the modem.
	Solid	None. Internet is available.
2.4 GHz	Solid	None. 2.4 GHz WiFi frequency is enabled.
	Flashing	None. Activity with connected device.
	Off	WiFi is disabled. Update the wireless LAN settings in the Configuration Interface. See page 27 of the Arris_TG2472G_User_Guide [PDF].
5 GHz	Solid	None. 5 GHz WiFi frequency is enabled.
	Flashing	None. Activity with connected device.
	Off	WiFi is disabled. Update the wireless LAN settings in the Configuration Interface. See page 27 of the Arris_TG2472G_User_Guide [PDF].
Tel 1 Tel 2	Solid	None. Indicates service is enabled.
	Flashing	None – Line 1 or Line 2 is in use.
	Solid Blue	None. Connected to 1000 Mbps.
	Solid Amber	None. Connected at 10 or 100 Mbps.
Battery Note: Refer to this light only if a battery is installed. Cox does not provide the battery with this device.	On	None. Battery good or low.
	Flashing	Battery is bad.
	Off	Battery not installed.
MoCA	Off	None. This function is not available.

Rear Panel Modem Lights

The lights below indicate the connection status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.

Ethernet Port Light	Status	Problem
ETH1 – ETH4	Both off	Device is not connected to the port. Verify all cable connections and try resetting the modem.
	Flashing Green	None. A device is connected to the port at 1000 Mbps speeds and data is passing between cable modem and connected device.
	Flashing Orange	None. A device is connected at 10/100 Mbps speeds and data is passing between cable modem and connected device.
	Solid Orange or Green	None. A device is connected, but not active to the Internet.