Model: EP-N5C
Thank you for purchasing the AUKEY EP-N5 True Wireless Earbuds. Please read this user manual carefully and keep it for future reference. If you need any assistance, please contact our support team with your product model number and Amazon order number.
Package Contents
True Wireless Earbuds
Charging Case
Three Pairs of Ear Tips (S/M/L)
USB-A to C Cable
Quick Start Guide
User Manual
Warranty Card
Product Diagram
Specifications
Earbuds
| Model | EP-N5 |
| Technology | BT 5, A2DP, HFP, HSP, AVRCP |
| Driver (each channel) | 1 × lO mm / 0.3″ speaker driver |
| Sensitivity | 101dB ±3dB |
| Frequency Range | 20Hz – 20kHz |
| Impedance | 32 ohm |
| Microphone Type | MEMS mic (microphone chip) |
| Microphone Sensitivity | -42dB ±1 dB |
| Microphone Frequency Range | 200Hz – 5kHz |
| Charging Time | 1.5 hours |
| Battery Life | Up to 7 hours |
| Battery Type | Li-polymer (2 x 60mAh) |
| Operating Range | Up to 10m / 33ft |
| Weight | 10g / 0.35oz |
Charging Case
| Charging Input | DC 5V |
| Charging Time | 2 hours |
| Battery Type | Li-polymer (500mAh) |
| Number of Earbuds Recharges | 4 times (pair) |
| Weight | 37.8g / 1.33oz |
Getting Started
Charging
Fully charge the charging case before first use. Connect the charging case to a USB charger or charging port with the included USB-A to C cable. When all 4 LED charging indicator lights are green, the case is fully charged. Charging takes around 2 hours, and after being fully charged, the case can fully charge the earbuds 4 times. The earbuds should be stored in the case when not in use. When the earbuds are charging in the case (with the case itself not charging), the LED indicators on the earbuds will turn solid red. When the indicators turn off, the earbuds are fully charged.
Turning On / Off
| Turn On | Open the lid of the charging case |
| Turn Off | Put the earbuds back in the charging case and close the lid |
Pairing
Starting with the earbuds in the case:
- Open the lid of the charging case. Both earbuds will turn on automatically and connect with each other
- Turn on the pairing function on the device you want to pair with the earbuds
- From the list of available devices, find and select “AUKEY EP-N5”
- If a code or PIN is required for pairing, enter “0000”
Regular Use After Pairing
Once the earbuds are successfully paired with your device, they can be switched on and off as follows:
- Open the lid of the charging case, then both earbuds will turn on and connect with each other automatically
- To turn off, put the earbuds back in the charging case and close the lid. They will begin charging
Using the Left/Right Earbud Only
Starting with the earbuds in the case:
- Take the left/right earbud out
- Turn on the pairing function on the device you want to pair with the earbud
- From the list of available devices, find and select “AUKEY EP-N5”
Notes
- When you turn on the earbuds, they will automatically reconnect to the last-paired device or enter pairing mode if no paired device is found
- In pairing mode, the earbuds will automatically turn off after 5 minutes if no devices are paired
- If one of the earbuds has no sound output, put both earbuds back into the charging case and take them out again
- The maximum wireless operating range is 10m (33ft). If you exceed this range, the earbuds will disconnect from your paired device. The connection will be re-established if you re-enter the wireless range within 5 minutes. The earbuds will automatically reconnect to the last paired device. To connect with other devices, repeat the previous pairing steps
Clearing the Pairing List
- Make sure both earbuds are off and in the charging case. Take one of the earbuds out
- Tap the touch-sensitive panel 5 times, and then the earbud will enter pairing mode (note: keep one earbud in the charging case, and the lid is closed when you operate the other one)
- Tap the touch-sensitive panel 7 times to clear the previous pairing list, and the earbud will turn off
- Take the other earbud out of the charging case and repeat the previous steps 2 & 3
- After that, put both earbuds back in the charging case and close the lid. Open the lid again, and both earbuds will turn on automatically and are ready to pair
Controls
Streaming Audio
Once paired, you can wirelessly stream audio from your device to the earbuds. Music will automatically pause when you receive an incoming phone call and resume once the call has ended.
| Play or pause | Tap the touch-sensitive panel on either earbud |
| Skip to next track | Double-tap the touch-sensitive panel on the right earbud |
| Skip to previous track | Double-tap the touch-sensitive panel on the left earbud |
Active Noise Canceling
Active noise canceling functionality requires the use of both earbuds.
| Turn on / off | Touch and hold the touch-sensitive panel on the left or right earbud for 2 seconds to turn on/off the noise canceling function |
Taking Calls
| Answer or end a call | Tap the touch-sensitive panel on either earbud to answer a call, and touch and hold for 2 seconds to end the call. |
| Reject an incoming call | Touch and hold either earbud for 2 seconds |
| Use Ski or other voice assistants | While your device is connected, triple-tap either earbud |
| LED Indicator (Earbuds) | Status |
| Flashing green and red | Pairing mode |
| Flashing green | Reconnecting |
| Solid red | Charging |
| Off (after charging) | Fully charged |
| LED Charging Indicator (Charging case) | Status |
| Flashing green | Charging |
| Solid green | Fully charged |
FAQ
The earbuds are on, but not connecting to my device
For the earbuds and your device to establish a connection, you need to put them both in pairing mode. Please follow the instructions in the Pairing section of this manual.
I’ve connected the earbuds with my smartphone but can’t hear any sound
Double-check the volume level on your smartphone and the earbuds. Some smartphones require you to set up the earbuds as an audio output device before the audio can be transmitted. If you’re using a music player or other device, please make sure it supports the A2DP profile.
The sound isn’t very clear or the caller can’t hear my voice clearly
Adjust the volume on your smartphone and the earbuds. Try moving closer to your smartphone to rule out the possibility of interference or wireless range-related issues.
What’s the wireless range of the earbuds?
The maximum range is 10m (33ft). However, the actual range depends on environmental factors. For optimal performance, keep your device connected within a range of roughly 4m to 8m and make sure that there are no major obstacles (like reinforced steel walls) between the earbuds and your device.
The earbuds won’t turn on
Try charging the earbuds for a while. If the earbuds still won’t power on, please contact our support team at the email address given in ‘Warranty & Customer Support ‘
I put the earbuds back in the charging case, but the earbuds are still connected
The charging case is probably out of power. Try charging it.
Product Care and Use
- Keep away from liquids and extreme heat
- Don’t use the earbuds at high volume for extended periods, as this may cause permanent hearing damage or loss
Warranty and Customer Support
For questions, support, or warranty claims, contact us at the address below that corresponds with your region. Please include your Amazon order number and product model number.
Amazon US orders: [email protected]
Amazon EU orders: [email protected]
Amazon CA orders: [email protected]
Amazon JP orders: [email protected]
*’Please note, AUKEY can only provide after-sales service for products purchased directly from AUKEY. If you have purchased from a different seller, please contact them directly for service or warranty issues.
FCC Information for Users
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference.
- This device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
CE Statement
Max RF power level:
BT classic (2402–2480MHz): 2.1dBm
RF exposure assessment has been performed to prove that this unit will not generate the harmful EM emission above the reference level as specified in EC
Council Recommendation (1999/519/EC).
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
Excessive sound pressure from earphones and headphones can cause hearing loss to lead.
Hereby, Aukey Technology Co.,Ltd. hereby declares that the radio equipment type (genuine Wireless Headphones, EP-N5) complies with EU Directive 2014/53/EU.
Note: This device may be used in any EU member state.
Does this device contain license-exempt transmitter(s)/receiver(s) that comply with it? Innovation, Science, and Economic Development?
Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device.
Model: EP-N5
User Manual
Wireless Earbuds
Aukey Technology Co., Ltd.
www.aukey.com
[email protected]
Building P09, South China City Electronics Trading Center,
Longgang District, Shenzhen, Guangdong, 518111, China
FCC ID: 2ATIH-EP-N5
IC: 24100-EPN5
210-149903
