Soundsport Free Wireless
Please read and keep all safety and use instructions. Important Safety Instructions
1. Only use attachments/accessories specified by the manufacturer.
WARNINGS/CAUTIONS · To avoid accidental ingestion, keep the earbuds away from small children and pets. The earbuds contain a lithium-ion
battery, and may be hazardous if swallowed. If ingested, seek immediate medical attention. When not in use, store the earbuds in the charging case with the lid closed, and keep out of reach of small children and pets. · Do NOT use the earbuds at a high volume for any extended period. To avoid hearing damage, use your earbuds at a comfortable, moderate volume level. Turn the volume down on your device before placing the earbuds in/on your ears, then turn the volume up gradually
until you reach a comfortable listening level. · Use caution and follow applicable laws regarding mobile phone and headphone use if using the earbuds for phone
calls whiledriving.Somejurisdictionsimpose specific limitations, suchassingle earpiececonfiguration,on the use of such products while driving. DON’T use the earbuds for any other purpose while driving. · Focusonyoursafetyandthatofothersifyouusetheearbuds whileengaginginanyactivity requiringyourattention, e.g., while riding abicycle orwalking inorneartraffic, aconstruction siteor railroad and followapplicable laws regarding headphone use, etc. Remove the earbuds or adjust your volume to ensure you can hear surrounding sounds, including alarms and warning signals. · Do NOT allow small children to use the earbuds. · Do NOT submerge or expose the earbuds for extended period to water, or wear while participating in water sports, e.g., swimming, waterskiing, surfing, etc. · When using this product, basic precautions should always be followed, including the following: Read all the instructions before using the charging case. Toreducetheriskofinjury, closesupervision isnecessarywhen thecharging caseisusednear children. Do not expose charging case to water, rain, liquids or snow. Useofapowersupplyorchargernotrecommendedorsoldbypowerpack manufacturermayresultinariskoffire
or injury to persons. Do not use the charging case in excess of its output rating. Do not use a charging case that is damaged or modified. Damaged or modified batteries may exhibit unpredictable
behavior resulting in fire, explosion or risk of injury to persons. Donotdisassemblethechargingcase. Incorrectreassemblymayresultin riskoffireorinjurytopersons. Do not open, crush, or expose a charging case to fire, or excessive temperature. Exposure to fire or temperature
above 212° F, 100° C may cause explosion. Have servicing performed by a qualified repair person using only identical replacement parts.
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IMPOR TANT S AFE TY INS TRUCTIONS
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device. · Do NOT make unauthorized alterations to this product. · Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., UL, CSA, VDE, CCC). · Do notexpose productscontainingbatteriesto excessive heat (e.g.fromstorageindirectsunlight,fire orthelike). · Wipe off sweat from the earbuds and the charging case before charging. · IPX4 is not a permanent condition, and resistance might decrease as a result of normal wear.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected. · Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment. This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device complies with FCC and Industry Canada radiation exposure limits set forth for general population. It must not be co-located or be operating in conjunction with any other antennas or transmitters. FCC ID: A94BL1R / FCC ID: A94BL1L / IC: 3232A-BL1R / IC: 3232A-BL1L Model: BL1R, BL1L CAN ICES-3 (B)/NMB-3(B) Management Regulation for Low-power Radio-frequency Devices Article XII According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices. Article XIV The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; if found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications operated in compliance with the Telecommunications Act. The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.
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REGULATOR Y INF ORMATION
Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance For Europe: Frequency band of operation 2400 to 2483.5 MHz: · Bluetooth: Maximum transmit power less than 20 dBm EIRP. · Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP. DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or other qualified professional for removal.
Please dispose of used batteries properly, following local regulations. Do not incinerate.
This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product. Removal of the rechargeable lithium-ion battery in this product should be conducted only by a qualified professional. Please contact your local Bose retailer or see products.bose.com/static/compliance/index.html for further information.
China Restriction of Hazardous Substances Table Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name
Lead Mercury (Pb) (Hg)
Cadmium (Cd)
Hexavalent (CR(VI))
Polybrominated Biphenyl (PBB)
PCBs
X
O
O
O
O
Metal Parts
X
O
O
O
O
Plastic Parts
O
O
O
O
O
Speakers
X
O
O
O
O
Cables
X
O
O
O
O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement of GB/T 26572.
Polybrominated diphenylether
(PBDE) O O O O O
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement of GB/T 26572.
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REGULATOR Y INF ORMATION
Taiwan Restriction of Hazardous Substances Table
Equipment name: Bose® Soundsport® Free, Type designation: 423729
Restricted substances and its chemical symbols
Unit
Lead (Pb)
Mercury (Hg)
Cadmium (Cd)
Hexavalent chromium (Cr+6)
Polybrominated biphenyls (PBB)
Polybrominated diphenyl ethers
(PBDE)
PCBs
–
Metal Parts
–
Plastic Parts
Speakers
–
Cables
–
Note 1: “” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.
Note 2: The “-” indicates that the restricted substance corresponds to the exemption.
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “8” is 2008 or 2018.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North Riying Road, China (Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan Phone Number: +886-2-2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Bose Corporation is under license.
Apple, the Apple logo, iPad, iPhone and iPod are trademarks of Apple Inc., registered in the U.S. and other countries. Thetrademark “iPhone”isusedinJapan withalicense fromAiphoneK.K.AppStoreisa servicemarkofAppleInc.
UseoftheMade forApplebadge meansthatanaccessory hasbeendesignedto connect specifically to theAppleproduct(s) identified in the badge, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with an Apple product may affect wireless performance.
Android, Google Play and the Google Play logo are trademarks of Google LLC.
Bose Corporation Headquarters: 1-877-230-5639
©2018 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior written permission.
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C ONTENT S
Bose® Connect App
What can I do with the Bose Connect app? …………………………………………………. 8
What’s in the Carton?
Contents ………………………………………………………………………………………………………….9
Sweat and Weather Resistance
Headphones …………………………………………………………………………………………………..10
Headphone Controls
Headphones ………………………………………………………………………………………………………………… 11 Charging case …………………………………………………………………………………………………11 Open charging case ……………………………………………………………………………………… 12 Power on…………………………………………………………………………………………………………13
Standby timer…………………………………………………………………………………………..13 Power off…………………………………………………………………………………………………………14 Headphone functions ……………………………………………………………………………………. 15
Media playback and volume functions …………………………………………………..15 Call functions……………………………………………………………………………………………16
Secure Fit
Choose the correct StayHear®+ Sport tips…………………………………………………17 Fit the earbud to your ear………………………………………………………………………….17 Change the StayHear®+ Sport tips…………………………………………………………………18
Battery Charging
Charge the headphones………………………………………………………………………………..19 Charging time …………………………………………………………………………………………20 Check the headphone battery level………………………………………………………… 20
Charge the case ……………………………………………………………………………………………. 21 Charging time ………………………………………………………………………………………….21 Check the case battery level ……………………………………………………………………..22
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C ONTENT S
Status Indicators
Bluetooth indicators ……………………………………………………………………………………… 23 Charging case battery indicators………………………………………………………………….24 Headphone charging indicators……………………………………………………………………25
Voice Prompts
Pre-installed languages ………………………………………………………………………………… 26 Check for additional languages ……………………………………………………………. 26
Change the language ………………………………………………………………………………….. 26
Bluetooth Connections
Connect your mobile device using the Bose® Connect app (recommended) …………………………………………………………………………………………… 27 Connect using the Bluetooth menu on your mobile device ………………………..28 Disconnect a mobile device………………………………………………………………………….29 Reconnect a mobile device ………………………………………………………………………….29
Multiple Bluetooth Connections
Connect an additional mobile device…………………………………………………………..30 Identify connected mobile devices ……………………………………………………………….31 Reconnect a mobile device stored in the headphone pairing list………………..31 Clear the headphone pairing list……………………………………………………………………31
Care and Maintenance
Clean the headphones and charging case…………………………………………………..32 Find your lost earbuds ………………………………………………………………………………32 Replacement parts and accessories ……………………………………………………………. 32 Limited warranty……………………………………………………………………………………….32
Troubleshooting
Common solutions………………………………………………………………………………………… 33
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B O SE® C ONNECT APP Download the Bose Connect app to keep your software up to date, personalize your headphone settings, easily manage Bluetooth connections and access new features.
What can I do with the Bose Connect app?
· Enable the Find My Buds feature · Customize your headphone experience:
– Name your headphones – Select a voice prompt language or disable voice prompts – Adjust the standby timer. · Find answers to frequently asked questions · Keep headphones up to date with the latest software
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WHAT’S IN THE C AR TON?
Contents
Confirm that the following parts are included:
Bose® SoundSport® Free wireless headphones
Portable charging case
USB cable
StayHear®+ Sport tips: Large (black) and small (white)
Note: Medium (gray) tips are attached to the earbuds.
Note: If any part of your product is damaged, do not use it. Contact your authorized Bose dealer or Bose customer service. Visit global.Bose.com/Support/SSF
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S WEAT AND WEATHER RESIS TANCE
Headphones
These headphones are rated IPX4. This means they are sweat and weather resistant. They are not meant to be submerged under water. CAUTION: Do NOT swim or shower with the headphones. Do NOT submerge
the headphones.
Notes: · Topreventrusting,regularlycleanthechargingpinsontheearbuds withadry,soft
cotton swab or equivalent. · IPX4 is not a permanent condition, and resistance might decrease as a result of
normal wear.
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Headphones
Bluetooth button
HEADPHONE C ONTROLS
Volume down
Multi-function button
Volume up
Charging case
Case button
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H EADPHONE C ONTROLS
Open charging case
Firmly press the button on the front of the case. Case button
Note: When you press the case button, the front indicators glow according to the current battery level (see “Charging case battery indicators” on page 24).
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HEADPHONE C ONTROLS
Power on
To power on, remove the headphones from the charging case. A voice prompt from the right earbud announces the battery level and the Bluetooth indicator on each earbud blinks blue. Note: To hear the voice prompts, make sure you are wearing the headphones.
Standby timer
The standby timer conserves the battery when the headphones are out of the charging case and not being used. The headphones switch to standby when audio has stopped and you have not pressed any buttons for 20 minutes. Towaketheheadphones,presstheBluetooth buttonontheleft earbudandpressany button on the right earbud. Note: To disable the timer or change the number of minutes it takes for your
headphones to switch to standby, use the Bose® Connect app.
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H EADPHONE C ONTROLS
Power of
f
To power off, place the headphones in the charging case.
For information on how to properly store the earbuds, see “Charge the headphones” on page 19.
When an earbud is stored, its corresponding charging indicator glows according to charging status (see “Headphone charging indicators” on page 25).
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HEADPHONE C ONTROLS
Headphone functions
The headphone controls are located on the top of the right earbud.
Media playback and volume functions
Volume down
Multi-function button Volume up
Function Play/pause Skip forward Skip backward Volume up
Volume down
What to do
Press
.
Double press
.
Triple press
.
+ Press . – Press .
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H EADPHONE C ONTROLS
Call functions
The right earbud is used as a single headphone for phone calls. This lets you take calls and still hear surrounding sounds.
Microphone
Multi-function button
Function
What to do
Answer a call
Press
.
End a call
Press
.
Decline an incoming call
Press and hold
for one second.
Answer a second incoming call and put the current call on hold
While on a call, press
once.
Decline a second incoming call and stay on current call
While on a call, press and hold
for one second.
Switch between two calls With two active calls, doublepress
.
Create a conference call Activate voice control Mute/unmute a call
With two active calls, press and hold
for onesecond.
While not on a call, press and hold
for one second.
Refer to your mobile device owner’s guide for compatibility and usage information about this feature.
+ – While on a call, press and simultaneously.
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SECURE FIT
Choose the correct StayHear®+ Sport tips
For optimal audio performance, it is important to choose the correct size StayHear+ Sport tip. Select the size that gives you the best comfort and fit in each ear.Todeterminethebestfit,you mayneedtotry allthreesizes. Youmay need a different size for each ear. Note: To test the fit, try speaking aloud. Your voice should sound muffled in both ears;
if not, select another tip size. Each StayHear+ Sport tip and earbud is marked with either an L or an R. Be sure to attach the left tip to the left earbud and the right tip to the right earbud.
Fit the earbud to your ear
TheStayHear+Sporttipletstheearbudrestcomfortablyandsecurelyinyour ear. The tip wing fits just under your ear ridge. 1. Insert the earbud so the StayHear+ Sport tip gently rests in the opening of the
ear canal. 2. Tilt the earbud back and tuck the tip wing under the ear ridge until it is secure.
Ear ridge
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S ECURE F IT
Change the StayHear®+ Sport tips
1. Holding the earbud, gently grasp the attached StayHear+ Sport tip and peel it away from the earbud. CAUTION: To prevent tearing, grasp the StayHear+ Sport tip by its base. Do not pull on the tip wing. Tip wing
Tip base
2. Align the opening of the new StayHear+ Sport tip with the earbud nozzle and rotate the tip onto the nozzle, then press the base of the tip until it clicks securely into place. Earbud nozzle
Opening
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BATTER Y CHARGING
Charge the headphones
The headphones charge while they are in the case. 1. Align the charging pins on the left earbud with the charging pins on the left side of
the case.
Charging pins
Charging pins
2. Place the earbud in the case until it magnetically snaps into place, and the left charging indicator blinks white. Left charging indicator
3. Repeat steps 1 2 to charge the right earbud.
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B ATTER Y C HARGING
Charging time
Allow up to two hours to fully charge the headphones. Note: A full charge of the headphones allows up to five hours of use.
Check the headphone battery level
While using the headphones · Each time you remove the headphones from the charging case, a voice prompt from
the right earbud announces the battery level. Note: While using the headphones, a voice prompt announces if the battery needs
to be charged. · Check the bottom right corner of the home screen in the Bose® Connect app. · If connected to an Apple device, the device displays the headphone battery level near
the upper right corner of the screen and in the notification center. While charging the headphones When an earbud is inserted, its corresponding charging indicator glows according to charging status (see “Headphone charging indicators” on page 25).
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BATTER Y CHARGING
Charge the case
The portable case stores and charges the headphones when not in use. CAUTION: Use this product only with an agency approved power supply which meets
local regulatory requirements (e.g., UL, CSA, VDE, CCC). 1. Connect the small end of the USB cable into the USB connector.
2. Connect the other end into a USB wall charger (not provided) or computer that is powered on. Note: Before charging, be sure the headphones are at room temperature, between 41° F (5° C) and 104° F (40° C).
Charging time
Allow up to two hours to fully charge the case. When the headphones are inside of the case, charging time varies. Note: When the case is fully charged, you can charge the headphones up to two times.
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B ATTER Y C HARGING
Check the case battery level
Press the button on the front of the case. The battery level indicators glow for three seconds. The indicators glow according to the battery level as follows: · If five indicators glow solid, the battery is fully charged. · Ifonlyoneindicatorglowssolid,thebatteryislow.Chargethebattery
(see page 19). Case button
Battery level indicators
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S TATUS INDIC ATORS
Bluetooth indicators
Shows the connection status of a mobile device. Each earbud has a Bluetooth indicator located on the inside surface.
Bluetooth indicator
Bluetooth indicator
Indicator activity Blinking blue Blinking white Solid white
Solid or Blinking red
System state Ready to connect Connecting Connected Note: Once connected, the Bluetooth indicators turn off after
10 seconds. Error – contact Bose customer service
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S TATUS I NDICATORS
Charging case battery indicators
Shows the battery charge level of the charging case. Five battery indicators are located on the front of the charging case.
Battery level indicators
Indicator activity
Charging percentage 0% – 20% 20% – 40%
40% – 60%
60% – 80%
80% – 100%
Charging error – contact Bose customer service
Battery error – contact Bose customer service
Note: When charging, the last lit battery indicator blinks white. When the charging case is fully charged, all battery indicators glow solid white.
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STATUS INDIC ATORS
Headphone charging indicators
Shows the charging status of each earbud. Each earbud has a charging indicator located on the front of the charging case and on the inside of the case.
Left charging indicator
Right charging indicator
Indicator activity Slow blinking white Solid white
Fast blinking white
System state
Charging Fully charged Note: When fullycharged,thechargingindicatorsglowsolid
for a few seconds, then turn off. Error – contact Bose customer service
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V OICE PROMPT S
Voice prompts from the right earbud guide you through the Bluetooth connection process, announcethe batterylevelandidentify connected devices. Youcancustomize voice prompts using the buttons on the right earbud.
Tip: You can also manage voice prompts using the Bose® Connect app.
Pre-installed languages
The following languages are pre-installed on your headphones:
· English · Spanish · French
· German · Mandarin · Japanese
· Korean · Italian · Portuguese
· Swedish · Dutch
Check for additional languages
Additionallanguagesmaybeavailable.Tocheckforlanguage updates, download the Bose Updater. Visit: btu.Bose.com
Change the language
Whenyou turn on theheadphones for thefirst time,the voiceprompts arein English. To select a different language:
+ – 1. Press and hold and simultaneously until you hear the voice prompt for the first language option.
+ – 2. Press or to move through the list of languages.
3. When you hear your language, press and hold
to select.
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BLUET OOTH C ONNECTIONS Bluetooth wireless technology lets you stream music from mobile devices such as smartphones, tablets and laptop computers. Before you can stream music from a device, you must connect the device with your headphones.
Connect your mobile device using the Bose® Connect app (recommended)
1. Power on the headphones (see page 13). 2. Download the Bose Connect app and follow the on-screen instructions.
Once connected, a voice prompt from the right earbud announces “Connected to <device name>” and the Bluetooth indicator on each earbud glows solid white. Note: Tohear the voice prompt, makesure youarewearing theheadphones.
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BLUET OOTH C ONNECTIONS
Connect using the Bluetooth menu on your mobile device
1. Remove the headphones from the charging case. A voice prompt from the right earbud announces “Battery level percent. Ready to connect” and the Bluetooth indicator on each earbud blinks blue. Note: To hear the voice prompt, make sure you are wearing the headphones.
2. On your mobile device, turn on the Bluetooth feature. Tip: The Bluetooth feature is usually found in the Settings menu.
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BLUET OOTH C ONNECTIONS 3. Select your Bose headphones from the device list.
Once connected, a voice prompt from the right earbud announces “Connected to <device name>” and the Bluetooth indicator on each earbud glows solid white.
Disconnect a mobile device
Turn off the Bluetooth feature on your mobile device. Tip: You can also disconnect your mobile device using the Bose® Connect app
Reconnect a mobile device
When you remove the headphones from the charging case, they try to reconnect with the most recently connected mobile device. Note: The mobile device must be powered on and within range (30 ft. or 9 m).
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MULTIPLE BLUET OOTH C ONNECTIONS
Connect an additional mobile device
You can store up to seven connected devices in the headphones pairing list. Note: You can only connect and play audio from one device at a time. 1. On the left earbud, press and hold the Bluetooth button until the Bluetooth indicator
on each earbud blinks blue or until you hear “Ready to connect.” Note: To hear the voice prompt, make sure you are wearing the headphones.
Bluetooth button
2. On your mobile device, turn on the Bluetooth feature. Tip: The Bluetooth feature is usually found in the Settings menu.
3. Select your Bose headphones from the device list.
Once connected, a voice prompt from the right earbud announces “Connected to <device name>” and the Bluetooth indicator on each earbud glows solid white.
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MULTIPLE BLUET OOTH C ONNECTIONS
Identify connected mobile devices
Press the Bluetooth button to hear which mobile device is currently connected.
Reconnect a mobile device stored in the headphone pairing list
1. Press the Bluetooth button to hear which mobile device is connected. 2. Press the Bluetooth button again within three seconds to connect to the next
mobile device in the headphone pairing list. Repeat until you hear the correct mobile device name. 3. Play audio on the connected mobile device.
Clear the headphone pairing list
1. Press and hold the Bluetooth button for 10 seconds, until you hear “Bluetooth device list cleared.”
2. DeleteyourheadphonesfromtheBluetoothlistonyourmobiledevice. All devices are cleared and the headphones are ready to connect.
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C ARE AND MAINTENANCE
Clean the headphones and charging case
The headphones and charging case may require periodic cleaning.
Component
Cleaning procedure
StayHear®+ Sport tips Remove the tips from the earbuds and wash them with a mild detergent and water.
Note: Make sure you thoroughly rinse and dry the tips before re-attaching them to the earbuds.
Earbud nozzles
Clean only with a dry, soft cotton swab or equivalent.
Note: Never insert any cleaning tool into the nozzle.
Charging pins (on earbuds Toprevent rusting, regularlyclean withadry,soft cotton
and case)
swab or equivalent.
Charging case
Clean only with a dry, soft cotton swab or equivalent.
Find your lost earbuds
Use the Bose® Connect app to help locate your lost earbuds. Note: The Find My Buds setting must be enabled in the Bose Connect app before the
earbuds are lost.
Replacement parts and accessories
Replacement parts and accessories can be ordered through Bose customer service. Visit: global.Bose.com/Support/SSF
Limited warranty
Your headphones are covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.
Toregisteryour product,visitglobal.Bose.com/register forinstructions.Failureto register will not affect your limited warranty rights.
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TROUBLESHOOTING
Common solutions
If you experience problems with your headphones or charging case:
· Check the state of the status indicators (see page 23).
· Charge the battery (see page 19).
· Increase the volume on your headphones, mobile device and music app.
· Try connecting another mobile device (see page 30).
Ifyou couldnot resolveyourissue, seethetablebelowtoidentifysymptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: global.Bose.com/Support/SSF
Symptom
Headphones don’t power on
Solution
· Place the headphones in the charging case to initiate charging.
· Make sure the headphones are not in standby mode. Towake the headphones, press the Bluetooth button on the left earbud and press any button on the right earbud.
Headphones don’t connect with mobile
device
· Make sure your mobile device supports Bluetooth technology. · On your mobile device:
Turn the Bluetooth feature off and then on. Delete your Bose® SoundSport® Free wireless headphones from the
Bluetooth list on your mobile device. Connect again.
· Move your mobile device closer to the headphones and away from any interference or obstructions.
· Connect a different mobile device (see page 30). · Visit global.Bose.com/Support/SSF to see how-to videos. · Cleartheheadphonepairing list(seepage31)and connect again.
Headphones don’t charge
· Make sure the headphones are properly placed in the charging case (see page 19).
· Make sure the charging case battery is not depleted (see page 24).
· Make sure there is no dirt or debris covering the charging conductors within the case or on the earbuds.
· If your headphones have been exposed to high or low temperatures, let the headphones return to room temperature and then try charging again.
ENGLISH – 33
TROUBLESHOOTING
Symptom
Charging case doesn’t charge
Solution
· Checkthecasebatterylevelbygentlypressingthebuttononthe front of the case (see page 22). If needed, charge the case with the supplied USB cable (see page 19).
· Secure both ends of the USB cable.
· If your charging case has been exposed to high or low temperatures, let the case return to room temperature and then try charging again.
No sound
· Press play on your mobile device to make sure the audio track is playing.
· Placetheheadphonesinthechargingcaseto checkthe headphone charging status (see page 25). If needed, charge the headphones (see page 19).
· Increase the volume on the headphones and mobile device.
· Press the Bluetooth button to hear the connected mobile device. Make sure you are using the correct device.
· Move your mobile device closer to the headphones (30 ft. or 9 m) and away from any interference or obstructions.
· Use a different music source.
· Connect a different mobile device (see page 30).
No sound from one Place both earbuds in the charging case until they magnetically snap into
earbud
place, and the charging indicators blinks white. Then, remove earbuds.
Poor sound quality · Make sure that both headphones fit securely in your ear (see page 17).
· Use a different music source.
· Try connecting another mobile device (see page 30).
· Move your mobile device closer to the headphones (30 ft. or 9 m) and away from any interference or obstructions.
· Clear any debris or wax buildup from the earbuds and headphone nozzles.
· Make sure your headphones are connected over the correct Bluetooth profile: Stereo A2DP. Check your device’s Bluetooth/audio settings menu to make sure the correct profile is selected.
StayHear®+ Sport tips falling off
Securely attach the tips to the earbuds (see page 18).
Find your lost earbuds
Use the Bose® Connect app to help locate your lost earbuds.
Note: The Find My Buds setting must be enabled in the Bose Connect app before the earbuds are lost.
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Not able to connect with any phone: Headphones will not connect to your device while charging. If your headphones are not charging and still not connecting to your device, here are a few things to try:
On your headphones:
Power the headphones off by placing them in the charging case and closing the lid. Then, power them on again by removing them from the case. Try to connect to your device again Move your Bluetooth device closer to the headphones and away from any interference or obstructions Clear the headphones’ pairing list by:
1. Pressing and holding the Power button for 10 seconds, until you hear “Bluetooth device list cleared”.
2. Removing your headphones from your device’s Bluetooth list. This is typically done by selecting your headphones in the device’s Settings > Bluetooth list and selecting “Forget”, “Unpair” or “Remove”
3. Your headphones are now “Ready to pair” with your device. Go to your device’s Bluetooth settings and select your headphones as a new device
Sound quality issue – If you’re experiencing poor sound quality from your headphones, try the following:
Try a different audio app. The issue may be in the app and not the headphones
Unpair your headphones from your device, and then pair them again. Sometimes refreshing the connection can help audio issues
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©2018 Bose Corporation, The Mountain, Framingham, MA 01701-9168 USA AM789350 Rev. 06
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