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kogan 43” SMART HDR 4K LED TV KALED43XT9310STA Manual

kogan 43” SMART HDR 4K LED TV KALED43XT9310STA Manual Image


Kogan 43” Smart HDR 4K LED TV (Series 9 XT9310)


Thank you for buying this Kogan product. Please read all safety instructions before using your TV.


Never place a television set in an unstable location. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by  taking simple precautions such as:

  • Using cabinets or stands recommended by the manufacturer of the television set.
  • Only using furniture that can safely support the television set.
  • Ensuring the television set is not overhanging the edge of the supporting furniture.
  • Not placing the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
  • Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.
  • Educating children about the dangers of climbing on furniture to reach the television set or its controls.
    If your existing television set is being retained and relocated, the same considerations as above should be applied.
  • To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
  • The apparatus shall not be exposed to dripping or splashing, and no objects filled with liquids, (for example, vases), shall be placed on the apparatus.
  • When discarding used batteries, always be mindful of the environment. Ensure you follow any guidelines for recycling and safe disposal of batteries that apply in your local area. Don’t throw used batteries in the rubbish bin.
  • When installing your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.
  • The openings/slots on the back of the apparatus have been provided for necessary ventilation. Ventilation should not be impeded by blocking these openings in any way (for example, newspapers, tablecloths, curtains, etc.)
  • No naked flame sources, such as lit candles, should be placed on the apparatus. To prevent the spread of fire, keep candles or other open flames away from this product at all times.
  • The device may malfunction when under electrostatic discharge. It can be manually resumed by switching the power off completely (at the wall outlet), then switching power on again.
  • To avoid any injury caused by overturning of the product when installed with base stands, please always ensure the whole product is placed horizontally within the supporting surface and that the television is not overhanging the edge of the supporting furniture.
  • If not using with base stands, use only a wall or ceiling mount which has been recommended by the manufacturer of the television.
  • Keep small accessories out of reach of children so they are not mistakenly swallowed.

CAUTION: Connecting the power cord

Most appliances recommend they be placed upon a dedicated circuit; that is, a single outlet circuit that powers only that appliance and has no additional outlets or branch circuits.
Do not overload wall outlets. Overloaded wall outlets, loose or damaged wall outlets, extension cords, frayed power cords, or damaged or cracked wire insulation are dangerous. Any of these conditions could result in electric shock or fire. Periodically examine the cord of your appliance, and if appearance indicates damage or deterioration, immediately discontinue use of the appliance until the cord is replaced with an exact replacement part by an authorized servicer. Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed in a door, or walked upon. Pay particular attention to plugs, wall outlets, and the point where the cord exits the appliance.

The MAINS plug is used as the disconnect device, and the disconnect device shall remain readily operable.
Operating Temperature: 5°C to 45°C
Operating Humidity: ≤80%
Storage Temperature: -15°C to 45°C
Storage Humidity: ≤90%


Do not attempt to modify this product in any way without written authorization from the supplier. Unauthorized modification could void the user’s authority to operate this product. It is not recommended to keep a certain still image displayed on the screen for a long time as well as displaying extremely bright images on the screen.

Figures and illustrations in this User Manual are provided for reference only and may differ from the actual product appearance. Product design and specifications may be changed without notice.

Refer to the table below as a guide to the symbols and warnings which may be on your TV.

The lightning flash with the arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance  (servicing) instructions in the literature accompanying the appliance.
Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a  product with a mains lead, the product MUST have a reliable connection to protective earth (ground).
AC voltage: Rated voltage marked with this symbol is AC voltage.
DC voltage: Rated voltage marked with this symbol is DC voltage.
Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety-related information.


A. Kogan 43” SmartHDR 4K LED TV
B. Remote control
C. Stand (x2)
D. M4 x 20mm screw (x4)
E. AAA battery (x2)
F. Quick-start guide
G. Warranty card

Phillips head screwdriver, antenna cable, broadband internet connection.


  1. HDR 4K LED display screen
  2. Remote sensor / Standby light
  3. Inputs/Ports
  4. Power button


This is a general guide to inputs and ports, your TV may not feature all of the above.


Spread cushioning flat to lay the TV on. This will help to prevent damage.

1. Stand assembly
a. Attach stands to base of TV, ensuring ‘L’ and ‘R’ markings on the TV and stands match.
b. Insert two 20mm screw for each stand and use Phillips head screwdriver (not supplied) to tighten.

2. Connect to antenna
a. Connect an antenna cable (not supplied) via the ‘ANT’ input port at the back of the TV.
b. Ensure the antenna cable is also connected to a working antenna, either via an antenna wall socket in your home, or directly.


3. Remote control assembly
a. Open the battery compartment cover on the backside.
b. Insert two 1.5V AAA size batteries, making sure to match the polarity markings (+ / -) of the batteries with the diagram inside the compartment.
c. Replace battery compartment cover.
• One loading of batteries will last for 1 year under normal use.
• If you do not intend to use the remote controller for a long period of time, remove them to avoid damage due to leakage.
• Do not use old and new batteries together.
• The batteries (battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire, or the like.

4. Using remote control without Bluetooth

Your Android TV remote control has Bluetooth capability, but until this is paired with your TV, you will need to ensure the distance between the remote control and the TV is no greater than 8 meters, at an angle of no more than 30 degrees on either side (4a). Point the remote towards the sensor at the front of the TV (this may differ from the illustration).

Do not block the path between the sensor and the remote control.

5. Turning TV on
a. Plug the power cord into a suitable power outlet. The standby will display
a light, showing that the TV is receiving power.
b. Press the POWER ( ) button (on your remote or ) to turn the TV on.
c. The standby light will turn off when the TV is on.

Press the POWER ( ) button on the remote control to enter standby mode. To power down the TV completely, unplug the power cord from the power outlet.
Do not leave your set in standby mode for long periods of time. If you will not use the TV for a long time, it is recommended to unplug the set from both the power outlet and aerial.


1. Power, press to enter or exit standby mode
2. Mute to toggle sound on/off
3. II Pause in media/PVR mode; Timeshift function in DTV mode
4.  Stop in media/PVR mode; Hold Teletext page on display, press again to release
5. Start playback in media mode; MIX mode in Teletext
6. Record in DTV mode; Change size of Teletext screen
7. Reverse playback rapidly in media mode; Subtitle mode, or Submenu
8. Advance playback rapidly in media mode; Cancel Teletext but not exit

9. Skip to previous in media mode; Index page
10. Skip to next in media mode; Reveal hidden information in some teletext pages
11. Number buttons to select channels or input passwords
12. INFO displays the current program information
13. EPG Electronic Program Guide in DTV mode
14. Device preferences to display sound and picture options
15. Source displays the list of input source channels.
16. / LED-TV-Remote-Button.png/ back-button.png/ Next-button.png Direction buttons for navigating menus and settings
17. OK Enter select the current item or confirm selection, display Channel list in DTV mode
18. Quick Menu to display TV options with optional, adjustable settings
19. ← Back to the previous menu
20. Google Assistant to launch the built-in virtual assistant for voice commands
21. + Volume to adjust the volume up or down

22. ∧PProgram to scroll channels
23.Home to access the home page
24. to open app homepage
25. to open app homepage
26 . Colour buttons for navigational use within apps
27. Audio to select available languages and audio channels.
28. SUB Subtitles to select subtitles
29. Teletext to show/hide Teletext (Teletext not available in Australia or New Zealand)


When turning the TV on for the first time, the Welcome screen will appear. Use the ▲, ▼ and OK buttons to navigate the following options.
Pairing your Bluetooth remote control with your Android TV will enable your remote’s Google Assistant voice control function.
Connect to Wi-Fi by selecting your network and entering your password. A broadband internet connection is required for this step.

Language and Location
Select your menu language, and select your country/region from the list.

Your Android TV remote control has Bluetooth capabilities. Follow the onscreen prompts to pair the remote with the TV, holding the Volume and ←Back buttons simultaneously. Your remote’s LED light will flash while pairing, and the TV will display ‘Remote control paired’ when successful. This will allow you to use voice commands with your remote via the Google Assistant button.

Quickly set up with Android phone

If you have an Android smartphone, you can easily transfer your phone’s Wi-Fi network and Google account to your TV. If not, select ‘Skip’.

Select Wi-Fi network
Your Android TV will automatically scan for wireless networks nearby. Ensure the TV is within range of your wireless modem or router, and have your password handy. Follow the prompts to input your password and connect your TV to your selected network.
If you’d prefer to connect an Ethernet cable to connect to the internet, simply insert the cable (not supplied) to the ‘LAN’ input port at the back of the TV (6b, next page), and ensure that it is correctly connected to the internet.

Google Account sign-in
Linking your Google Account to your Android TV will allow you to install new apps from the Play store, as well as receive recommendations from  Google.

Terms of Service
This page will allow you to read each of the Google Terms of Service, Privacy Policy, and Google Play Terms of Service in full, and to accept.

Sign in to your Google account here. If you use Gmail, you already have a Google account.

Location permission
Grant permission for your Android TV to detect your location. You can adjust these permissions at any time from Settings.

Help improve Android
Grant permission for your Android TV to detect your location to automatically send diagnostic information to Google.

Choose a name for your TV
Give your TV a name to help identify it when casting or connecting to it from other devices. Select a preset option or enter a custom name.

Install additional apps
Get started with some of our handpicked selections from the Play Store. Following this, you will be shown a brief overview of Android TV’s features.

Installing additional apps fromthe Google Play Store.

Set a default password.

Select ‘home mode’ or ‘retail mode’.

Select TV mode
The ‘home mode’ is optimized for efficient usage for home use. The ‘retail mode’ is optimized for store Demo with fixed settings.
Select on or off for the Wake On LAN function (if using Ethernet cable).


Following these options, the Channel Scan screen will appear. Ensure you have an antenna cable connected to the ‘ANT’ input port at the back of the TV (6a). The auto-tuning function will search for and save all available free-to-air TV channels. After confirming your settings (the default will be set for Australia), the process will automatically begin. The number of searched channels will be displayed on the screen. When setup is complete, you will be able to access the Home screen.
1. Google Assistant
Click to launch the built-in virtual assistant, which will begin listening for voice commands. Give it a try, ask “What’s the weather today?”
2. Text search
Enter text manually to search TV apps.
3. System notifications
This option will only appear when notifications are present.
4 . Source
Access free-to-air channels (‘DTV’) or other input source channels.
5. Internet connection
This will display as a Wi-Fi or LAN icon, depending on your connection. Select for connectivity options.
6. Settings
Access the global settings menu.
7. Clock
Time and date settings can be adjusted in the global settings.
8. Apps
Access the App Centre to display all installed apps. Free-to-air channels can be accessed under the ‘Live TV’ option.
9. Favourites list
A customizable list of apps available at a single click.
10. Play next
Displays the program you are watching or have queued to play next. You can add to this list by long-pressing the ok button, then selecting “Add to play next”.
If the play next queue is empty, it will not be shown on the home page.
11. Pinned channels
Show the program list of pinned channels. The order of this list can be adjusted by pressingback-button.png from the channel icon and selecting the “<>” icon. Empty channels will not be shown on the home page.
12. Customise channels
Add or remove pinned channels from the home page.


Selecting channels
There are two ways to select a channel:
1. Using number buttons followed by the ok button on the remote control to select a channel directly.
– To select channel 5, press: 5.
– To select channel 21, press: 2 →1 in quick succession. When using the number buttons, you can directly select channels that were either not saved during the auto-tuning, or manually erased.
2. Using ∧P∨ buttons on the remote control or on your TV to select a channel. When you press the ∧P∨ buttons, the TV changes channels in sequence. You will see all the channels that the TV has saved, but will not see channels that were either not saved, or manually erased.

Volume adjustment and mute setup
Press + buttons on the remote control or the TV to adjust the volume of the TV.
• To increase the volume, press + button
• To decrease the volume, press the  button
Press the Mute button to toggle TV sound on and off. The mute icon will appear in the lower-right corner of the screen. To resume sound when TV is muted, press the Mute button again, or simply press the button.

Input source
Input options are accessible directly from the home screen by selecting the →Source icon. Press the ok button to confirm your selection.
Alternatively, you can use the button on your remote control to access the list from any channel or screen.

Colour buttons
In some menus and apps, the remote control’s four-color buttons can be used.
Navigating menus
• Press the Menu button to display the quick menu.
• Press the /LED-TV-Remote-Button.png Navigational buttons to select the desired sub-item.
•  Press the ok Enter or Next-button.png Navigational button to access the menu of the next level.
• Select More on the quick menu list to bring up the full settings menu.
• Press the ←Back button to return to the previous menu.
• When a menu item is greyed out, it means that the item is not available or cannot be adjusted.
• Some items in menus may be hidden depending on modes or signal sources used.


Quick menu
Options for your TV (picture, aspect ratio, speakers, etc) can be accessed by pressing the Quick Menu button on your remote control. Use/Next-button.png buttons to navigate through the submenus, and /LED-TV-Remote-Button.png buttons to  access Channel and Recording/Time Shift options (7a).

Global settings
To access the global settings menu, simply navigate to the ‘’ icon on the Home screen. Here you will find all of the adjustable options for Android TV’s interface, connectivity, and apps.
In DTV mode you can also press the Quick Menu button on your remote control and use the back-button.png/Next-button.pngbuttons to navigate to the ‘Settings’ option.

Device preferences
To open the device options submenu directly during live TV playback, press the Device preferences button on your remote control.

Picture mode
Choose from the following selection of presets, or select ‘User’ mode to configure your own custom settings.

• Standard
• Vivid
• Sport
• Movie
• Game
• Energy Saving

Display mode
You can select the picture size which best corresponds to your viewing requirements. Sizes may differ between input sources.
Select the desired audio output source, choosing from the built-in TV speakers or an external system.
Display power usage and sleep timer options, as well as the option for picture off (audio only) playback.
Advanced options
Adjust settings for subtitles, default channel, blue mute, and more. Also, see system and app version information.
Selecting the settings option here will take you to the Global Settings menu, also accessible via the home screen.

SETTINGS (cont’d)

Network & Internet
Here you will find the options for Wi-Fi and Ethernet internet connections.
Available Wi-Fi networks are listed, with the option to manually add a new network. Scanning always available Toggle on/off.
Toggle on/off for Wake On Wi-Fi function.
Toggle on/off for Wake On LAN function.
The TV will display whether a LAN connection is active or not. If LAN is connected, the status will show IP address.
Proxy settings
HTTP proxy is used by the browser but may not be used by other apps. Select between no proxy, or manually entering proxy address details.
IP settings
Select between DCHP or static.
Auto channel update 
Toggle on/off.
Parental controls
Enter PIN to access. Here you will find options for blocking channels, restricting content based on ratings, and blocking inputs (TV, AV, and all four HDMIs).
Audio language and Second audio language
Select primary and secondary audio languages.
Here you find the same Google account sign-in screen from the start-up wizard.
View all recently used apps.
See all apps
Display a list of all installed apps.
View and adjust settings for app permissions, special app access, and security & restrictions.
View system information.
Date & Time
Set clock and date information.
Adjust auto power-on and auto power-off settings.
Interface language settings for on-screen display.
Adjust keyboard options. Third-party keyboards can be added from the Play store. By default, Google’s GBoard keyboard is installed.
HDMI CEC (Consumer Electronics Control) settings can be adjusted here.
Option to rename inputs (for example, ‘HDMI 1’ can be set as ‘Blu-ray’ or even a custom name, which will appear on the source inputs list) are also located in this submenu.
Adjust power settings here.
Adjust picture settings here, in more detail than the Quick Menu’s picture mode presets.
Locate settings for sound balance, equalizer, speakers, digital output, SPDIF, and more in this submenu.

SETTINGS (cont’d)

View and adjust device storage information and set up external drives for use.
Home screen
Adjust options such as enabling video or audio previews, customizing channels, and app orders for the home screen. You can also view app licenses.
Retail mode
Toggle on/off. The ‘home mode’ is optimized for efficient usage for home use.
The ‘retail mode’ is optimized for store Demo with fixed settings. By default the
TV is set to home mode.
Google Assistant
Access options for Google Assistant and voice controls.
Chromecast built-in
View license details for Chromecast functionality. By default, Chromecast is
enabled for your TV and does not require adjusting.
Adjust the screensaver usage and time settings.
Enable location settings.
Usage & Diagnostics
Enable permission to share usage and diagnostic data.
All compatible Bluetooth devices will appear here. You can connect and disconnect from devices here.


• Don’t connect or disconnect any USB device while in USB playback mode.
• Ensure all personal data is backed up before inserting a USB device into the TV. We assume no liability for any loss of data due to malfunction or misuse.
• USB device should have a capacity at least 512MB.
• USB device must support USB 2.0 high-speed specification.
• Use only USB storage devices formatted to FAT32.
• You cannot change channels while recording.
• If the signal is interrupted while recording, the recording will stop until the signal is regained.
• While in time-shift mode, do not turn the TV off.

To use PVR and Timeshift settings, first, you must prepare your USB device. Ensure you have a USB drive inserted in either of your TV’s USB 2.0 input ports.

Press the Quick Menu button on your remote control, then the button to scroll down to the Record menu. Select Device Info (8a) To prepare your USB device for PVR or Timeshift functionality.
Your attached USB device will display on the Device Info list if it is prepared for PVR or Timeshift usage, or both.
You can also format your device and run speed tests from this menu.
Recording and Timeshift controls

Next-button.png Play Skip-previous-Button-png Skip to start
Pause-Button-png Pause / Timeshift Skip-next-Button-png Skip to end
Stop-Button-png Stop Reverse-Button-png Skip backward
 Record Advance-playback-Button-png Skip forward

OK Confirm / Play / Pause
back-button.png/Next-button.png Navigation / Skip backward & forward,  Hold to skip to start & end LED-TV-Remote-Button.png/LED-TV-Remote-Button.png Navigation

There are two types of recording: Instant Recording and Schedule Recording. Instant recording can record current TV programs, while schedule recording can be set to record TV programs automatically on the day, time, and duration you choose.
Instant recording
Select the channel you want, then press the kogan 43” SMART HDR 4K LED TV - Record 2 Record button on the remote control to start recording. You will be prompted to confirm – press OK to begin recording.
To hide the information bar at the bottom of the screen, press the kogan 43” SMART HDR 4K LED TV - Record 2 Record button once more.
To stop the recording, press Stop-Button-png Stop and then OK to confirm when prompted.

Schedule recording
kogan 43” SMART HDR 4K LED TV - recording
Select the Schedule List from the Record menu. Use the navigation buttons to select the desired program, and press the Record-Button-png Red color button to schedule a program for recording.
You can schedule several items to record. Press the Yellow color button to view the list of currently scheduled programs. Different schedules should not overlap and there must be at least a one-minute time gap to set up between two schedules.

Schedule recording still works when TV is in standby mode.

PVR MODE (cont’d)

Timeshift mode
With the Timeshift turned on, you may pause and rewind normal TV viewing at any time without missing any of the live broadcasts. This can also allow you to create a buffer and skip forward through commercials.
Press the II Pause button on the remote control while in DTV mode to activate the Timeshift function. The TV stores the channel from the point of view you want to record.  Next-button.png Play will resume from where you left off. Press Stop-Button-png Stop to exit Timeshift mode. If a USB device dedicated to recording is disconnected,
Timeshift files that were saved will automatically be deleted.
Playing recorded files 
After the recording is complete, press the Menu-button.png Quick Menu button on your remote control, then theLED-TV-Remote-Button.png button to scroll down to the Record menu to find the Record List. Here you will find a complete list of your recordings. Press the Record-Button-png Red color button to delete any files you no longer require.


You will need to have an app installed for media playback. We recommend VLC for Android, but you are welcome to choose your preferred media player from the Google Play store.

To access media playback mode, insert a USB drive containing files of the following type into the TV’s USB input port. Next, from the Home page, select your preferred media player app. The following file types are supported:

Data Format
Audio MP3, M4A, WAV, MP4, AAC

Alongside flash drives, the TV’s USB port is also capable of reading from devices such as digital cameras and USB hard disks. Recordings saved in PVR mode will also be playable.

kogan 43” SMART HDR 4K LED TV - playback

Next-button.png Play Skip-next-Button-png Skip to end
Pause-Button-png Pause Reverse-Button-png Skip backward
Stop-Button-png Stop playback Advance-playback-Button-png Skip forward
Skip-previous-Button-png Skip to start

OK Confirm / Play / Pause
back-button.png/Next-button.png Navigation / Skip backward & forward,  Hold to skip to start & end LED-TV-Remote-Button.png/LED-TV-Remote-Button.png Navigation

← Back to previous menu


Wall mount kit not included. The steps below are provided as an optional alternative to the supplied base mounts.


A. Mounting bracket (x2)
B. Shaft sleeve – M6 (x4)
C. M6 x 45mm screw (x2)
D. M6 x 54mm screw (x2)
E. M6 x 60mm self-tapping screw (x4)
F. Wall anchor (x4)

9. Optional wall-mounting installation
a. Measure and double-check the distance of threaded holes on the back panel of the TV before creating any holes in the wall.
b. Use 45mm screws (C) or 54mm screws to attach shaft sleeves (B) within the four threaded holes on the back panel of the TV.
kogan 43” SMART HDR 4K LED TV - mounting installation

c. Use a mounting bracket (A) as a guide to mark the positions for the four holes on the wall with a pencil.
d. Using a drill, create holes in the marked positions on the wall.
e. Insert the four wall anchors (F) into the screw holes in the wall.
f. Place the mounting brackets against the wall, aligned with the wall anchors, ensuring the directional arrow is facing upwards.
g. Fix the mounting brackets with the 60mm self-tapping screws.
h. Attach the TV to the mounting brackets by placing all four shaft sleeves into the larger openings of the brackets, then lowering the TV so that the shaft sleeves “lock” into place within the brackets.

It is recommended that two people perform step 9h together to ensure the sleeves are properly aligned before the TV is lowered onto the brackets.
kogan 43” SMART HDR 4K LED TV - together

Only use wall-mounts that match the same size screws and fittings as those listed on this page. Other methods of wall-mounting have not been tested for this model and can not be guaranteed to safely support the TV.


Speakers (Rated) 2 x 12W
Ethernet (RJ45) Yes
USB 2 x USB 2.0
Wi-Fi IEEE 802.11b/g/n
Distance Between Legs 964.6mm
Without Stand 963 x 594 x 81mm
With Stand 963 x 644 x 180mm
VESA Wall Mount Pattern 200 x 200
Weight 7.2kg
Brightness 250cd/m²
Colours 1.07G
Computer Supported Resolutions 640×360, 853×480, 1024×576, 1280×720,
1366×768, 1920×1080, 3840×2160 (@60Hz)
Contrast Ratio 7/26/1900 8:01
Native Aspect Ratio 16:09
Panel Manufacturer CSOT
Refresh Rate 60Hz
Resolution 3840 x 2160
Response Time 6.5ms
Size 43 ”
Viewing Angle 170°/170°
HDCP Yes | 2.2
TV Resolution 4K UHD
Browser Pango
USB Media Playback Yes
USB Media Playback Formats JPG, JPEG, PNG, BMP, MP3, DD, DD+, AAC,
MPG, MPEG4, H.265, VP9 (4K@60P)
Composite (AV) 1 mini
3.5mm Stereo Audio 1
Optical Audio Out 1
CPU ARM CA55 Quad Core with TEE1.2G
GPU MAli470 MP3
OS Android 9.0
Storage Capacity 8GB
Average Consumption 72W
Energy Consumption 265kWh per year
Energy Rating 4 Star
Tuning And Signal
Tuner Type DVB-T

• Design and specifications are subject to change without notice.
• Weight and dimension shown are approximate.


Common fixes
Many minor issues can be resolved by hard resetting, or power cycling the unit or upgrading the firmware.
To perform a hard reset, or power cycle, please use the following steps.
• Unplug it from the main power socket and leave it for 10-15 minutes.
• Press and hold the power button on the TV for 5 seconds.
• Connect the TV back to the power and turn it on.
Poor picture and sound quality
• Try a different channel
• Adjust the antenna
• Check all connections
No picture or sound in TV status
• Try another channel
• Press the TV/AV button
• Make sure TV is plugged in
• Check the antenna connection
No sound or sound is too low at maximum volume
• Check the volume settings on any external speakers connected to your television
• Adjust the TV volume accordingly
• Check another channel or input
• Check that MUTE hasn’t been turned on
Picture rolls vertically
• Check all connections
No color, wrong color or tints
• Make sure the program itself is broadcast in color
• Select the picture menu, then adjust the colour and tint submenus
Blurred or snowy picture, distorted sound
• Check direction, location and connections to your antenna
• Issues may be caused by the use of an indoor antenna (poor signal)
Remote control malfunctions
• Replace remote control batteries
• Check battery terminals
• Remote is out of range, move closer toTV
• Remove any obstructions between remote and IR sensor of TV
• Make sure the power cord to your TV is plugged in and turned on
Image is not centred on the screen
• Adjust the horizontal and vertical position
“No Signal” on HDMI source
• Test the device with a different HDMI cable
• Plug the device into another HDMI port
• Try a different device connected to the same cable and port
• Perform a factory reset on your TV
Care & maintenance
Unplug the television from the power supply before cleaning. Do not use any liquid cleaners or harsh chemicals. Always use a soft, damp cloth.
Cleaning the screen
Wet a soft cloth in a mixture of lukewarm water and a little fabric softener or dishwashing detergent. Wring the cloth until it’s almost dry, and then use it to wipe the screen.
Make sure the excess water is off the screen, and then let it air-dry before you turn on your TV.
Cleaning the casing
To remove dirt or dust, wipe the TV casing with a soft, dry, lint-free cloth. Please be sure not to use a wet cloth.

For our full TV troubleshooting guide, head online to help.kogan.com

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