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Plantronics BackBeat GO 3 manual

Plantronics BackBeat GO 3 manual Image

Plantronics BackBeat GO 3 User Guide

 BackBeat GO 3 User Guide

  1. Cobalt Black
  2. Copper Grey
  3. Portable Charging Case (with select models)


  • Bluetooth® technology lets you connect to your smartphone or tablet for music, movies, and calls.
  • Custom speakers and tuning deliver vivid, high-resolution sound, while the earbuds block out noise and seal in a rich listening experience.
  • We 3D-mapped the human ear to create comfort-fit eartips that stay put even when you don’t
  • Three sizes of cushioned eartips and stabilizers make the fit custom and comfortable for active use and all day wearing.
  • A nano-coating by P2i protects the earbuds from light rain, humidity, and sweat.
  • Convenient inline controls let you adjust volume, skip tracks, take a quick call, or ask your smartphone to play a favorite playlist.
  • Up to 6.5 hours listen (earbuds); charging case provides up to a total of 13 hours power for recharging earbuds*.

For more information about Plantronics products, visit our website at plantronics.com For help pairing, visit plantronics.com/pairing For more help, call our industry-leading customer  service team at 1-866-363-2583 or visit plantronics.com/support


Listening time Up to 6.5 hours listen (earbuds); charging case provides up to a total of 13 hours power for recharging earbuds*
Standby time Up to 14 days*
Audio HQ custom SBC codec, 6 mm custom dynamic drivers, Frequency response 20-20,000 Hz, 20 db passive noise reduction, Total Harmonic Distortion
Noise reduction for calls MEMS microphone with digital signal processing (DSP) and full duplex echo noise reduction
Moisture protection Sweatproof design with nano-coating by P2i on headphones
Charge connector Micro USB charging
Charge time (maximum) 2.5 hours (Power requirements 5V DC – 180 mA)
Battery type Rechargeable, non-replaceable lithium-ion polymer
Bluetooth v3.0 A2DP 1.2, AVRCP v1.5, Wideband audio HFP v1.7, HSP v1.1
Headset battery meter On-screen for iOS devices
Weight 19 g/0.67 oz
Operating + storage temp 14°F to 122°F/-10°C to +50°C
Operating distance (range) Up to 33 ft/10 m from phone or tablet


Made for iPod,” “Made for iPhone,” and “Made for iPad” mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod,iPhone, or iPad may affect wireless performance.

Headset overview

Charge port
Headset indicator light (LED)
Volume up button: Skip to next track
Center button: Play/pause music
Volume down button: Play previous track
Volume up button: Increase volume
Center button: Answer/end/decline call
Center button: Power on/off
Volume down button: Decrease volume
Volume up and down button: Mute/unmute

Please read the safety guide for important safety, charging, battery and regulatory information before using your new headset

Pair and fit

Get paired

The first time you power on your earbuds, the pairing process begins.

  1. Power on the earbuds by pressing on the center button until you hear a pairing voice prompt and the LED on the right earbud flashes red and blue.
  2. Activate Bluetooth® on your phone and set it to search for new devices
    • iPhone Settings > Bluetooth > On*
    • Android Settings > Bluetooth > On > Scan for devices*
      NOTE *Menus may vary by device
  1. Select “PLT BB GO 3 (BackBeat).”
    If necessary, enter four zeros (0000) for the passcode or accept the connection

Once successfully paired, you hear “pairing successful” and the LEDs stop flashing.
NOTE To enter pair mode after the first pairing process, start with the earbuds powered off and press and hold the center button until you hear “pair mode.”

Get the best sound

For the best sound, a good seal with your ear canal is essential. Try on the three different sized eartips to find which one fits you best. You may end up with a different size eartip in each ear for the best fit.

  1. Remove the eartip To remove the eartip, pull straight out with some force.
  2. Replace the eartip Push the eartip onto the earbud tip until it clicks in place.
  3. Try it out Put the earbuds in your ears and make sure the stabilizing loop is tucked securely in your ear for stability.

    Listen to your favorite song while trying out each eartip and select the one that gives you the best fit and sound.

  Install the app

Get the most from your earbuds by installing our free app, Back Beat GO 3 Companion for iOS/ Android. Download it at  plantronics.com/us/product/backbeat-go-3-companion, the iTunes store
or Google Play. With this app, you can:

  • Manage the earbud’s connection to other devices
  • Change the earbud language
  • Explore features
  • View the user guide
    The app will also guide you through the first pairing process if the earbuds are not paired to the
    For maximum benefit, install the BackBeat GO 3 Companion app on every device paired to the

Use BackBeat GO 3 Companion app

Connection switcher

The connection switcher screen gives you an instant view of the devices paired to your earbuds. Use the connection switcher to easily switch between paired devices with a single tap.

Earbud settings

Go to settings to update the earbud firmware, select a different earbud language, enable/disable HD Voice, and manage your paired device list.


Your new earbuds have enough power to pair and listen to music for a while. To access the charging port, insert your fingernail into the groove on top of the right earbud and pull down.

It takes up to 2.5 hours to fully charge the earbuds. While charging, the LED blinks red and turns blue once charging is complete.

Check battery status

Check the battery status by tapping either of the Volume buttons when your earbuds are not playing music or on a call. Your earbuds announce battery status by the hour and the LED flashes blue. When there is less than 1 hour remaining battery time, your earbuds announce the “battery low” status and the LED flashes red.

DeepSleep Mode

If you leave your earbuds powered on but out of range of your paired phone for more than 10 minutes, they will conserve battery power by entering into a DeepSleep mode.Once back in range with your phone, press the center button to exit DeepSleep mode. If your phone is also ringing, tap the center button again to answer your call.

The Basics

Power on or of Press the center button until you hear “power on.” To power off, press the center button for 4 seconds until you hear “power off.”
Play or pause audio Tap the center button
Skip to next track Press the Volume up (+) button for more than 1 second.
Play previous track Press the Volume down (–) button for more than 1 second to restart the current track. Press the button twice (each press more than 1 second) to go to the previous track.
Adjust the volume Tap the Volume up (+) or down (–) button.
Answer or end a call Tap the center button
Mute During a conversation, simultaneously tap the Volume up (+) and down (–) buttons. You will hear “mute on” or “mute off.” An alert repeats every 5 minutes when mute is on.
Use call waiting First, tap the center button to put the first call on hold and answer the second call. To switch between calls, press the center button for 2 seconds. To end the second call and retrieve the first call, tap the center button
Pair multiple devices 1.      Your earbuds can pair with up to eight devices but only maintain one connection.To enter pair mode after the first pairing process, start with the earbuds powered off. Press and hold the center button until you hear “pair mode” and the LED on the right earbud flashes red and blue.

2.      Download and use the BackBeat GO 3 Companion app to manage your connection and switch devices

Restore factory settings When you restore the earbuds to its factory settings, the paired devices list is deleted

1.      First, put the earbuds in pairing mode. Choose from the following:
• With the earbuds powered off, press and hold the Audio/call button until you hear “pair mode” or
• With the earbuds powered on and not during a call, press and hold the Volume up (+) and Volume down (–) buttons until you hear “pair mode” The indicator light, on the right earbud, flashes red and blue to indicate pairing mode.

2.      Second, while the earbuds are in pairing mode, press and hold the Volume up (+) and Volume down (–) buttons until the LED flashes purple.


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