Polycom VVX 400, 401, 410, 411 Business Media Phones manual

Polycom® VVX® 400, 401, 410, 411 Business Media Phones

A color midrange business media phone for today’s office workers and call attendants delivering crystal clear communications

The Polycom® VVX® 400 Series are expandable color business media phones that deliver crystal clear communications, enhanced collaboration and personal productivity.

Simplicity and ease of use

The VVX 400 Series brings high-quality, cost-effective solutions to front-line staff handling a moderate volume of calls through advanced unified communications (UC) telephony features. The intuitive color user interface of the VVX 400 Series makes navigation easy and requires minimal training.

Unsurpassed voice quality and clarity

The VVX 400 Series delivers breakthrough Polycom® HD Voice™ quality for lifelike conversations while minimizing fatigue, making calls more efficient and productive.

Maximize productivity

Give your front-line staff the best experience with this high-quality, 12-line color business media phone. The VVX 400 Series improves personal productivity by complementing the workplace applications on the computer. Users can view and manage their Microsoft Exchange Calendars, receive meeting reminders and alerts, access the corporate directory and instant messaging/presence status right on their phone display, even while waiting for their PC to boot. They can also extend their PC’s desktop to include the VVX 400 Series screen for mouse/keyboard navigation and interaction.

Best-in-class deployment and administration

The VVX 400 Series is easy to deploy and simple to manage. Using an enterprise-grade, Web-based configuration method allows administrators to easily provision and maintain even a large number of phones throughout the entire organization.

Customizable and expandable

The VVX 400 Series provides personalized information at a glance, through built-in Web applications and custom backgrounds. The VVX 400 Series also comes ready for future expansion modules as your users’ needs and business grows.

Market-leading open standards interoperability

Designed for enhanced interoperability, the VVX 400 Series leverages and complements the other existing IT investments in your business. With the broadest call server interoperability in the industry, the Polycom VVX 400 Series midrange business media phone can become the flexible and future-proof foundation for any organization’s UC strategy.

Benefits

• Improve productivity for office staff and knowledge workers via an intuitive larger, color display and easy-to-use line appearances
• Make more efficient and productive calls with the unparalleled voice clarity of Polycom® HD Voice™
• Reduce deployment and maintenance costs—the Polycom Zero Touch Provisioning and Web-based configuration tool makes the VVX 400 Series simple to deploy, and easy to administer, upgrade and maintain
• Leverage previous IT infrastructure investments—deploy VVX 400 Series business media phones on your existing network without needing to upgrade your call control platform
• Easily integrate with third-party UC and productivity applications for broad, standards-based, open APIs

Polycom VVX 400 Series specifications

User interface features

• Backlit 3.5 in color LCD (320 x 240) resolution
• Voicemail support¹
• WebKit-based browser
• Adjustable base height
• Single USB port (2.0 compliant) for media and storage applications (only on VVX 401 and VVX 411)
• Unicode UTF-8 character support. Multilingual user interface including Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish and Swedish

Audio features

• Polycom® HD Voice™ technology delivers lifelike voice quality for each audio path-handset, the hands-free speakerphone and the optional headset²
• Polycom® Acoustic Clarity™ technology. Providing full-duplex conversations, acoustic echo cancellation and background noise suppression – Type 1 compliant (IEEE 1329 full duplex)
• Frequency response – 150 Hz – 7 kHz for handset, optional headset and handsfree speakerphone modes
• Codecs: G.711 (A-law and μ-law), G.729AB, G.722.1, iLBC
• Individual volume settings with visual feedback for each audio path
• Voice activity detection
• Comfort noise generation
• DTMF tone generation (RFC 2833 and in-band)
• Low-delay audio packet transmission
• Adaptive jitter buffers
• Packet loss concealment

Headset and handset compatibility

• Dedicated RJ-9 headset port
• Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
• Compliant with ADA Section 508 Subpart B 1194.23 (all)
• Hearing aid compatible handset for magnetic coupling to hearing aids
• Compatible with commercially available TTY adapter equipment

Call handling features¹

• 12 lines (programmable line keys)
• Shared call/bridged line appearance
• Busy lamp field
• Flexible line appearance (1 or more line keys can be assigned for each line extension)
• Supports compatible USB headsets
• Call timer and call waiting
• Call transfer, hold, divert (forward), pickup
• Called, calling, connected party information
• Local 3-way audio conferencing
• 1-touch speed dial, redial
• Remote missed call notification
• Do not disturb function
• Electronic hook switch capable
• Local configurable digit map/dial plan

Open application platform

• WebKit-enabled full browser that supports HTML5, CSS, SSL security and JavaScript
• Supports Polycom Apps SDK and API for third-party business and personal applications
• Bundled with Polycom UC Software:
  • Corporate directory access using LDAP
  • Visual conference management
  • Local voice call recording on USB flash drive

Network and provisioning

• SIP protocol support
• SDP
• IETF SIP (RFC 3261 and companion RFCs)
• Manual or dynamic host configuration protocol (DHCP) network setup
• Time and date synchronization using SNTP
• FTP/TFTP/HTTP/HTTPS server-based central provisioning for mass deployments
• Provisioning and call server redundancy supported¹
• QoS Support – IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, and DHCP
• VLAN-CDP, DHCP VLAN discovery, LLDP-MED for VLAN discovery
• Network address translation support for static configuration and “keep-alive” SIP signaling
• RTCP and RTP support
• Event logging
• Syslog
• Hardware diagnostics
• Status and statistics reporting
• IPv4
• TCP
• UDP
• DNS-SRV

Security

• 802.1X authentication and EAPOL
• Media encryption via SRTP
• Transport layer security
• Encrypted configuration files
• Digest authentication
• Password login
• Support for URL syntax with password for boot server address
• HTTPS secure provisioning
• Support for signed software executables

Power

• Built-in auto-sensing IEEE802.3af Power over Ethernet (PoE Class 2 on VVX 400/410; PoE Class 3 on VVX 401/411)
• Energy-saving after-hours mode
• External universal AC adapter (optional), 48VDC 0.3A

Approvals

• FCC Part 15 (CFR 47) Class B
• ICES-003 Class B
• EN55022 Class B
• CISPR22 Class B
• VCCI Class B
• EN55024
• EN61000-3-2; EN61000-3-3
• NZ Telepermit
• Korea KC³
• UAE TRA⁴
• Russia CU⁴
• Brazil ANATEL⁴
• Australia RCM
• ROHS compliant

Safety

• UL 60950-1
• CE Mark
• CAN/CSA C22.2 No. 60950-1
• EN 60950-1
• IEC 60950-1
• AS/NZS 60950-1
• ICASA
• CITC

Operating conditions

• Temperature: 0 to 40°C (+32 to 104°F)
• Relative humidity: 5% to 95%, noncondensing

Storage temperature

• -40 to +70°C (-40 to +160°F)

Polycom VVX 400 comes with:

• VVX 400 console
• Handset with handset cord
• Network (LAN) cable – CAT-5E
• Quick start guide
  • A ferrite clamp is included in the box
  • Open source OFFER is included in the box

Size

• 7.5 x 6 x 7 in (19 x 15 x 18 cm) (W x H x D) Part Numbers
• 2200-48400-025 – VVX 401 WW PoE
• 2200-48450-025 – VVX 411 WW PoE
• 2200-46157-025 – VVX 400 WW PoE
• 2200-46162-025 – VVX 410 WW PoE
• 2200-46157-019 – VVX 400 Skype for Business, POE
• 2200-46162-019 – VVX 410 Skype for Business, POE

Weight

• 2.0 lbs (0.9 kg)

Unit box dimensions

• 11.46 x 7.9 x 3.82 in (29.1 x 20 x 9.7 cm)
• 3.1 lbs (1.4 kg)

Master carton quantity

• 10

Country of origin

• China

Warranty

• 1 year

1. Most software-enabled features and capabilities must be supported by the server. Please contact your IP PBX/softswitch vendor or service provider for a list of supported features.
2. To enjoy all the benefits of Polycom HD Voice when using the phone in the headset mode, you must use a wideband headset.
3. Planned future compliance
4. Planned future compliance for VVX 410/411
5. Distinctive incoming call treatment/ call waiting
6. Two-port IEEE802.3 Ethernet Switch:

• • 10/100Base-TX (VVX 400/401)
  • 10/100/1000Base-Tx (VVX 410/411)
  • Conforms to IEEE802.3-2002 (Clause 28) for Link Partner Auto-Negotiation
  • Conforms to IEEE802.3-2005 (Clause 40) for Physical Media Attachment