AIR FRYER GRILL
Owner’s Manual
Save These Instructions – For Household Use Only
MODEL: B-AFO-002G
When using electrical appliances, basic safety precautions should always be followed. Do not use the PowerXL Air Fryer Grill™ until you have read this manual thoroughly.
Guarantee Information Inside
PowerXL Air Fryer Grill
BEFORE YOU BEGIN
The PowerXL Air Fryer Grill™ will provide you many years of delicious family meals and memories around the dinner table. But before you begin, it’s very important that you read this entire manual, making certain that you are totally familiar with this appliance’s operation and precautions.
Unit Specifications
| Model Number |
Supply Power |
Rated Power |
Capacity | Temperature |
| B-AFO-002G | 120V ~60Hz | 1500W | Up to 930 Internal Cubic Inches | 200° F– 450° F |
IMPORTANT SAFEGUARDS
PREVENT INJURIES! CAREFULLY READ ALL INSTRUCTIONS BEFORE USE!
When using electrical appliances, always follow these basic safety precautions.
- Read all instructions carefully & to prevent injuries.
- This appliance is NOT INTENDED for use by persons with reduced physical, sensory, or mental capabilities or a lack of experience and knowledge unless they are under the supervision of a responsible person or have been given proper instruction in using the appliance. DO NOT leave unattended with children or pets. KEEP this appliance and cord away from children. Aryo one who has not fully read and understood all operating and safety instructions contained in this manual is not qualified to operate or clean this appliance.
- ALWAYS place the Unit on a flat, heat-resistant surface. Intended for countertop use only. DO NOT operate on an unstable surface. DO NOT place on or near a hot gas or electric burner or in a heated oven. DO NOT operate the unit in an enclosed space or under hanging cabinets. Proper space and ventilation are needed to prevent property damage that may be caused by steam released during operation. Never operate the unit near any flammable materials, such as dish towels, paper towels, curtains, or paper plates. 00 NOT let the cord hang over the edge of the table or counter or touch hot surfaces.
- CAUTION HOT SURFACES: This appliance generates extreme heat and steam during use. Proper precautions must be taken to prevent the risk of personal injury, fires, and damage to property.
- DO NOT use this appliance for anything other than its intended use.
- WARNING: To reduce the risk of electric shock, cook only using the removable containers trays, racks, etc. provided. a) Do not touch hot surfaces. Use handles or knobs. b)To disconnect, turn the timer to of( then remove the plug from the wall outlet.
- c) A fire may occur if the Unit’s covered or touching flammable material, including curtains, draperies, walls, and the when in operation. Do not store any item on top of the appliance when in
- The use of accessory attachments NOT RKOMM ENDED by the appliance manufacturer may cause injuries.
- NEVER use the outlet below the counter.
- NEVER use with an extension cord. A short power-supply cord (or detachable power-supply cord) is provided to reduce the risk of becoming entangled in or tripping over a longer cord.
DO NOT use the Unit outdoors.
- DO not operate if the cord or plug is damaged. If the appliance begins to malfunction during use, immediate& unplug the cord from the power source. DO NOT USE OR ATTEMPT TO REPAIR A MALFUNCTIONINGAPPUANCE. Contact customer service for assistance(see the back of the manual for contact information).
- UNPLUG the Unit from the outlet when not in use and before cleaning. Allow the unit to cool before attaching or removing
- NEVER immerse housing in water. If the Unit falls or accidentally becomes immersed in water, unplug it from the wall outlet immediately. Do not reach into liquid if the Unit is plugged in and immersed. Do not immerse or rinse cords or plugs in water or other liquids
- The Unit’s outer surfaces may become hot during use. Wear oven mitts when handling hot surfaces and components.
- When cooking, DO NOT place the app fiance against a wall or against other appliances. Leave at least 5 in. free space on the top, basic, and sides and above the appliance. DO NOT place anything on top of the appliance.
- DO NOT place t the Unit on stovetop surfaces.
- This appliance is intended for normal household use only. It is NOT INTENDED for use in commercial or retail If the PoweaL AirFryer Gilt is used improperly or for professional or semi-professional purposes or if it is not used according to the instructions in the user manual the guarantee becomes invalid and Tristar will not be held liable for damages.
- ALWAYS unplug the appliance after use.
- EXTREME CAUTION must be used when moving an appliance containing hot oil or other hot liquids.
- USE EXTREME CAUTION when removing trays or disposing of hot grease.
- DO NOT c lean with metal scouring pads. Pieces can break off the pad and touch electrical parts, creating a risk of electric shock. Use non-metallic scrub pads.
- Oversize foods or metal utensils MUST NOT be inserted in the Unit as they may create a fire or risk of electric shock.
- EXTREME CAUTION should be exercised when using containers constructed of material other than metal or glass.
- DO not store any materials, other than manufacturer-recommended accessories, in this Unit when not in use.
- DO NOT place any of the following materials in the Unit: paper, cardboard, plastic.
- DO NOT cover the Drip Trayor any part of the Unit with metal foil (except when our recipe instructs to wrap the Crisper Tray/Pisa Rack with fill this will cause overheating of the Unit.
- . Before using your new PowerXL Air Fryer Grill on any countertop surface, check with your countertop manufacturer or installer for recommendations about using appliances on our surfaces. Some manufacturers and installers may recommend protecting your surface by placing a hot pad or trivet under the PowerXL Air Fryer Grill for heat protection.
Your manufacturer or installer may recommend that hot pans, pots, or electrical appliances should not be used directly on top of the countertop. “If you are unsure, place a wood, silicone, or other heat-resistant cutting board under the PowerXL Air Fryer Grill before using it. - Please do not place your PowerXL Air Fryer Grill on a hot cooktop because it could cause a fire, damaging the PowerXL Air Fryer Grill, your cooktop, or your home.
For California Residents
This product can expose you to Bisphenol A, which is known to the State of California to cause birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.
- NEVER put anything on top of the appliance.
- NEVER cover the air vents on the top, back, and side of the cooking Unit.
- ALWAYS use oven mitts when removing anything hot from the Unit.
- NEVER rest anything on the door while it is open.
- DO NOT leave the door open for an extended period.
- ALWAYS ensure that nothing is protruding from the Unit before closing the door.
- ALWAYS close the door gently; NEVER slam the door closed. ALWAYS hold the handle of the door when opening and closing the door.
- A short power supply cord is provided to reduce the risk of becoming entangled or tripping over a longer cord.
- Do not use an extension on the cord with this product.
- Plug the power cord into a 2-prong wall outlet with no other appliances on the same outlet. Plugging other appliances into the outlet will cause the circuit to overload.
- This model is designed for use with a 2-prong grounded 120V dedicated electrical outlet only. Do not use any other electrical outlet a modify the plug.
- This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this
plug is intended to fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to modify the plugin anyway. To disconnect, turn any control off, and then remove the plug from war II.
Electric Power
If the electrical circuit is overloaded with other appliances, your new Unit may not operate properly. It should be operated on a dedicated electrical circuit.
IMPORTANT
- Before initial use, hand washes the cooking accessories. Then, wipe the outside and inside of the Unit with a warm, moist cloth and mild detergent. Next, preheat the FbwerXL Air Ayer Ga for a few minutes to burn off any residue. Finally, wipe the Unit ou t with a wet cloth.
CAUTION: Upon first use, the Unit may smoke or emit a burning odor due to oils used to coat and preserve the heating elements.
- The FbwerXLAk Fryer Gal must be operated with the Drip Tray in place, and any food or grease must be removed from the Drip Tray if the Drip Tray becomes more than half full..
- Never operate wurPowerXLAir Fryer Grilwiththedcor open.
- Never put the Baking Pan (or any other accessory) directly on the top of the lower heating elements.
SAVE THESE INSTRUCTIONS – FOR HOUSEHOLD USE ONLY
Parts and Accessories
Parts and Accessories
- MAIN UNIT: Features sturdy stainless steel construction throughout. Cleans easily with a damp sponge or cloth and a mild detergent Avoid harsh, abrasive cleaners. NEVER submerge this Unit in water or liquids of any kind.
- DOOR HANDLE: Always use the handle and avoid touching the Glass Door. The Door may become very hot during the cooking process and can cause injury.
- CONTROL PANEL: Contains the Control Buttons and Knobs (see The Control Panel, p.8).
- GLASS DOOM Sturdy, durable tempered glass keeps heat in and helps ensure even heat distribution to NEVER cook with this door in the open position.
- DRIP TRAY: Place in the bottom of the unit just below the heating elements. Never use this Unit without the Drip Tray. The Drip Tray may become full when cooking juicy foods. When the Drip Tray becomes more than half full, empty it. To empty the DrIpTray while: cooking: While wearing oven mitts, open the door and slowly slide the Drip Tray out of the Unit. Empty the Drip Tray and return it to the Unit Close the door to finish the cooking cycle.
- PIZZA RACK: Use for toasting bread, bagels, and pizzas; baking; grilling; and roasting. Quantity
- CRISPER TRAY: Use for cooking oil•free fried foods and broiling. Quantity may vary.
- BAKING PAN: Use for baking and reheating various foods. Deeper oven•safe pans and dishes may be used in the PowerXL Air Myer Gilt CAUTION: When ba<ing or cooking with baking pans and dishes, always place them on a rack. Never cook anything directly on the heating elements.
- GRILL PLATE: Use for grilling steaks, burgers, veggies, and more.
- ROTISSERIE FORK: Used for cooking whole chickens and roasts of all types
Adjustable Tray Positions
The Crisper Tray, Pizza Rack, and Grill Plate can be inserted into any of the three positions between the heating elements in the Unit.
IMPORTANT: The Drip Tray must be kept below the heating elements in the Unit at all times when cooking food.
The metal components of this Unit will get extremely hot during use. Great care should be taken to avoid personal injury. Wear protective oven mitts or gloves.
The Control Panel
- TEMPERATURE/DARKNESS CONTROL KNOB: Use to set the desired cooking temperature. Temperature control range: 200° F-450° F.
- FUNCTION KNOB: Use to set a cooking function. Different cooking functions activate the air frying fan and different heating elements (see Cooking Function Information, p. 12). A cooking function must be set in order for the cooking process to begin.
- TIME CONTROL KNOB: Use to set the desired cooking time. Time control range: 1-120 minutes.
Turn past 20
then to the
desired time
The above marking appears near the Time Control Knob on the Control Panel. The marking indicates that when setting a cooking time less than 20 minutes, first set the cooking time to 20 minutes. Then, turn the Time Control Knob to the desired cooking time.
TO TOAST:
- Use the Temperature/Darkness Control Knob to select your desired darkness.
- Select Toast/Bagel on the Function Knob.
- Turn the Time Control Knob past the 20-minute mark and then back to the toast icon. functions.
The timer will sound when the cooking process is complete.
POWER LIGHT: When a cooking mode and the timer have been set, the light will turn on. Once the timer has expired, the light will turn off.
Using the Accessories
Using the Pizza Rack
- Insert the Drip Tray below the bottom heating elements (at the very bottom of the Unit [see Fig. i]).
- Use the markings on the door to choose the shelf position recommended for your recipe. Insert the Pizza Rack into the desired slot (see Fig. ii) and then place your food on the Pizza Rack.
Using the Baking Pan
- Insert the Drip Tray below the bottom heating elements (at the very bottom of the Unit [see Fig. i]).
- Use the markings on the door to choose the shelf position recommended for your recipe. Insert the Pizza Rack into the desired slot (see Fig. ii).
- Place your food on the Baking Pan. Then, place the Baking Pan on the Pizza Rack (see Fig. iii).
Using the Crisper Tray
- Insert the Drip Tray below the bottom heating elements (at the very bottom of the Unit [see Fig. i]).
- Use the markings on the door to choose the shelf position to recommend for your recipe. Place food on the Crisper Tray and insert the Tray into the desired slot (see Fig. iv).
NOTE: When using the Crisper Tray or Pizza Rack to cook food with higher moisture content, use the Baking Pan below the Tray or Rack to catch any dripping juices.
Using the Grill Plate
- Insert the Drip Tray below the bottom heating elements (at the very bottom of the Unit [see Fig. i]).
- Place food on the Grill Plate and insert the Plate into Shelf Position 5 (see Fig. v).
NOTE: To Prevent spillage, never let grease or oil build-up while cooking. It is recommended to drain the grease or oil in a container so the Grill Plate does not overfill.
Accessory Capacities
| Accessory | Function | Capacity |
| Pizza Rack | Varies | 12 lb. (5443 g) |
| Crisper Tray | Air Fry | 10 lb. (4536 g) |
| Grill Plate | Grill | 6 4-oz. burgers |
| Rotisserie Spit | Rotisserie | 4 lb. (1814 g) |
Using the Rotisserie Spit
- Insert the Drip Tray below the bottom heating elements (at the very bottom of the Unit [see Fig. i, p. 9]).
- With the Forks removed, force the Rotisserie Spit through the center of the food lengthwise.
- Slide the Forks (A) onto each side of the Spit and secure them in place by tightening the two Set Screws (B). NOTE: To support the food on the Rotisserie Spit better, insert the Rotisserie Forks into the food at different angles (see Fig. vi).
- Hold the assembled Rotisserie Spit at a slight angle with the right side higher than the left side and insert the left side of the Spit into the Rotisserie connection inside the Unit (see Fig. vii).
- With the left side securely in place, lower the right side of the Spit into the Rotisserie connection on the right side of the Unit (see Fig. viii).
- To remove cooked food, insert a large fork into the food, twist left, and raise to remove the Spit from the left slot, and then remove the food from the Unit with a slight lifting motion. Transfer the food to a carving board or serving plate.
Cooking Function Information
| Mode | Description | Info | Heating Element Used |
| Air Fry | High-speed convection cooking is used to replace deep frying. Great for cooking breaded items using super-heated air with little to no oil. | •Uses the Crisper Tray in Position 4. •Heats from the side and bottom heating elements. •The Air Frying Fan is on. |
 |
| Air Fry/Grill | Get outdoor grilling results using the Grill Plate with the added benefit of superheated air cooking your food quickly and evenly. | •Uses the Grill Plate in Position 6. •Heats from the side and bottom heating elements. •The Air Frying Fan is on. |
|
| Grill | Char-grill food on the non-stick Grill Plate. Get even cooking with the top and bottom heating elements. | •Uses the Grill Plate in Position 6. •Heats from the top and bottom heating elements. •The Air Frying Fan is on. |
 |
| Broil | Melts cheese on burgers or cooked items sears small cuts of meat and cooks open-faced sandwiches. | •Uses the Pizza Rack anchor the Baking Pan in Positions 1 and 2 (the RacklPan should be close to the top heating element for best results). •Heats from the top heating element •The Air Frying Fan is not used. |
 |
| Bake/Pizza | Cook perfect pastries with conveclion cooking. Cook cakes, pies, cookies, or any other baked goods. Perfect for cooking homemade or frozen pizza. Crisps the dough while melting the cheese from the top. |
•Uses the Pizza Rack in Position 5. You can also add a baking tray (muffin tray, loaf pan) if desired. •Heats from the top and bottom heating elements. •The Air Frying Fan is on. •Uses the Pizza Rack in Position 5. •Heats from the top and bottom heating elements. •The Air Frying Fan is on. |
|
| Toast/Bagel | Used to brown and crispbread on both sides. Great for sliced loaves, English muffins.bagels, rolls, and frozen waffles. |
•Uses the Pizza Rack in Position 2. •Use the Time Control Knob to select the desired darkness (light Medium, Medium-Dark, or Dark). Toasts up to 6 slices of loaf bread at once. •Heats from the top and bottom heating elements. •The Air Frying Fan is not used. |
|
| Reheat | Used to heat prepared meals without searing. | •Uses the Pizza Rack in Position 5. •Heats from the top and bottom heating elements. •The Air Frying Fan is on. |
|
| Rotisserie | Heats food with convection-style cooking while the RotisseneSpit rotates your chicken or roast Keeps your food crispy on the outside, juicy on the inside, and evenly cooked. | •Uses the Rotisserie Spit accessory in the Rotisserie slot in Position 3. •Heats from the top and bottom heating elements •The Ai drying fan is used. |
|
Cooking Function Information
Internal Temperature Meat Chart
Use this chart and a food thermometer to ensure that meat, poultry, seafood, and other cooked foods reach a safe minimum internal temperature.
*For maximum food safety, the U.S. Department of Agriculture recommends 165° F for all poultry; 160° F for ground beef, lamb, and
pork; and 145° F, with a 3-minute resting period, for all other types of beef, lamb, and pork. Also, review the USDA Food Safety Standards.
| Food | Type | Internal Tempt |
| Beef &Veal | Ground | 140° F (70° C) |
| Steaks roasts: medium | 145° F (70° C) | |
| Steaks roasts: rare | 125° F (52° C) | |
| Chicken &Turkey | Breasts | 165° F (75° C) |
| Ground, stuffed | 165° F (75° C) | |
| Whole bird, legs, thighs, wings | 165° F (75° C) | |
| Ash & Shellfish | Any type | 145° F (63° C) |
| Lamb | Ground | 160° F (70° C) |
| Steaks roasts: medium | 140° F (70° C) | |
| Steaks roasts: rare | 130° F (55° C) | |
| Pork | Chops, ground, ribs, roasts | 160° F (70° C) |
| Fully cooked ham | 140° F (60° C) |
Tips
- Foods that are smaller in size usually require a slightly shorter cooking time than larger ones.
- Large sizes or quantities of food may require a longer cooking time than smaller sizes or quantities.
- Flipping or turning food halfway through the cooking process ensures that the food is evenly cooked.
- Adding a bit of vegetable oil to fresh potatoes is suggested for a crispier result. When adding oil, do so just before cooking and add only a small amount onto the potato.
- Snacks normally cooked in an oven can also be cooked in the PowerXL Air Fryer Grill.
- Use premade dough to prepare filled snacks quickly and easily. Premade dough also requires a shorter cooking time than homemade dough.
- A baking tin or oven dish can be placed on the rack inside the PowerXL AirFryer Grill when cooking foods such as cakes or quiches. Using a tin or dish is also recommended when cooking fragile or filled foods.
Instructions for Use
Before First Use
- Read all material, warning stickers, and labels.
- Remove all packing materials, labels, and stickers.
- Hand-washing is recommended. Wash all parts and accessories used in the cooking process with warm, soapy water.
- Never wash or submerge the cooking Unit in water.
Wipe the inside and outside of the cooking Unit with a clean, moist cloth. Rinse with a warm, moist cloth. - Before cooking food, preheat the Unit for a few minutes to allow the manufacturer’s protective coating of oil to burn off. Wipe the Unit with warm, soapy water and a dishcloth after this burn-in cycle.
Instructions
- Place the appliance on a stable, level, horizontal, and heat-resistant surface. Ensure that the Unit is usedin an area with good air circulation and away from hot surfaces, other objects or appliances and any combustible materials.
- Ensure that the unit is plugged into a dedicated power outlet.
- Insert the Drip Tray below the bottom heating elements (at the very bottom of the Unit).
- Select the cooking accessory for your recipe.
- Place food to be cooked in the Unit and close the door.
- Use the Function Knob to select a cooking function.
- Use the Temperature/Darkness Control Knob to set the cooking temperature.
- Use the Time Control Knob to set the cooking time.
When setting a cooking time of fewer than 20 minutes, first set the cooking time to 20 minutes. Then, turn the Time/Darkness Control Knob to the desiredcooking time.* The cooking cycle will begin and the Power Light will illuminate when all three settings(temperature, cooking function, and time) are set.
NOTE: When using the Toast function, use the Temperature/Darkness Control Knob to select your desired darkness. Then, select Toast/Bagel on the Function Knob. Finally, turn the Time Control Knob past the 20-minute mark and then back to the toast icon. - When the cooking process is complete and the cooking time has elapsed, the timer will sound and the power Light will darken. When you are done cooking, ensure that the Temperature/Darkness Control KnobFunction Knob, and Time Control Knob are turned to the “OFF” position.
CAUTION: All surfaces inside and outside of the Unit will be extremely hot. To avoid injury, wear oven mitts. Allow at least 30 minutes for the Unit to cool before attempting to clean or store the Unit.
*The timer will not activate unless the Time/Darkness Control Knob is turned past the 20-minute mark. When setting a cooking time of fewer than 20 minutes, be sure to set the correct time once the timer is activated to avoid overcooking food.
Cleaning and Storage
Cleaning
Clean the PowerXL Air Fryer Grill after each use. Remove the power cord from the wall socket and be certain the appliance is thoroughly cooled before cleaning.
- Wipe the outside of the appliance with a warm, moist cloth and mild detergent.
- To clean the door, gently scrub both sides with warm, soapy water and a damp cloth. DO NOT soak or submerge the Unit in water or wash in the dishwasher.
- Clean the inside of the Unit with hot water, a mild detergent, and a non-abrasive sponge. Do not scrub the heating coils because they are fragile and may break. Then, rinse the Unit thoroughly with a clean, damp cloth. Do not leave standing water inside the Unit.
- If necessary, remove unwanted food residue with a nonabrasive cleaning brush.
- Caked-on food on accessories should be soaked in warm, soapy water to remove the food easily.
Hand-washing is recommended. - The Grill Plate may be difficult to remove from the PowerXL Air Fryer Grill once the Grill Plate becomes hot due to heat expansion. To remove the Grill Plate, use an oven mitt to hold the appliance’s base and another oven mitt to hold the Grill Plate while carefully removing the Grill Plate from the appliance. Removing the Grill Plate from the appliance is easier once the appliance cools down.
- Any other service should be performed by an authorized service representative.
Storage
- Unplug the appliance and let it cool thoroughly.
- Make sure all components are clean and dry.
- Place the appliance in a clean, dry place.
Troubleshooting
| Problem | Possible Cause | – Solution |
| The Unit does not work | The Unit is not plugged in. | Plug the power cord into a wall socket. |
| The unit has not been turned on by setting the preparation time and temperature. | Set the temperature and time. | |
| The Unit is plugged into an outlet that is shared with other devices. | Plug the Unit into a dedicated power outlet | |
| Food not cooked | The Unit is overloaded. | Use smaller batches for more even cooking. |
| The temperature is set too low. | Raise the temperature and continue cooking. | |
| Food is not fried evenly | Some foods need to be turned in during the cooking process. | Check halfway through the process and tum food if needed. |
| Foods of different sizes are being cooked together. | Cook similar-sized foods together. | |
| If using multiple racks, trays need to be rotated. | Rotate trays from top to bottom and vice versa. | |
| White smoke coming from Unit | Oil is being used. | Wipe down to remove excess oil |
| Accessories have excess grease residue from previous cooking. | Clean the components and Unit interior after each use. | |
| French fries are not fried evenly | The wrong type of potato is being used.. | Use fresh, firm potatoes. |
| Potatoes were not blanched properly during preparation. | Use cut sticks and pat dry to remove excess starch. | |
| Too many fries are being cooked at once. | Cook less than 2 1/2 cups of fries at a time. |
|
| Fries are not crispy | Raw fries have too much water. | Dry potato sticks properly before misting oil. Cut sticks smaller. Add a bit more oil. |
Frequently Asked Questions
- Does the Unit need time to heat up?
Preheating is needed when you are cooking from a cold start. Add 3 minutes to the cooking time to compensate when preheating is necessary. - Is it possible to shut off the unit at any time?
To turn off the unit, turn the Temperature/Darkness Control Knob, Function Knob, and Time Control Knob to “OFF” to stop the cooking cycle. When the Power Light has darkened, unplug the Unit. - Can I check the food during the cooking process?
You can check the cooking process at any time by looking through the glass door. - What happens if the Unit still does not work after I have tried all the troubleshooting suggestions?
Never attempt home repair. Contact the marketer and follow the procedures set forth by the manual. Failure to do so could render your guarantee null and void. - Why is the grill not working?
Set the cooking temperature to 450° F. Set the Function Knob to Air Fry/Grill or Grill. Set the cooking time by turning the Timer Dial past the 20-minute mark and then to the desired cooking time.
90-Day Money-Back Guarantee
The PowerXL Air Fryer Grill is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the unit to us. In the event a replacement unit is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the unit with one of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5126 or email [email protected] for any additional questions. Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify
on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package. Send the product to the following return address:
PowerXL Air Fryer Grill
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks,
please contact Customer Service at 973-287-5126.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
Air Fryer Grill
We are very proud of the design and quality of our
PowerXL Air Fryer GrillTM
This product has been manufactured to the highest standards.
Should you have any questions, our friendly customer service staff is here to help you.
Visit us at www.TristarCares.com, email us at
[email protected],
or call us at 973-287-5126
Tristar Products, Inc.
Fairfield, NJ 07004
© 2020 Tristar Products, Inc.
Made in China
PXL_AFG_IB_TP_ENG_V6_200820
