Razer Electra V2 Support
Common Questions
My computer has separate mic input and audio output ports. How can I use the mic on the Razer Electra V2 via its combined audio and mic jack?
You may use the included 3.5mm splitter cable – pink for mic, and green for audio.
Does my Razer Electra V2 work on the PS®4 and Xbox One™?
Yes, the Razer Electra V2 works with current generation consoles and mobile devices that offer 3.5mm combined jack connectivity. Simply connect your Razer Electra V2 to the PS®4 or Xbox One™ controller via the 3.5mm port.
Where can I find the serial number on my Razer Electra V2 headset?
You will find the serial number on the retail packaging. The serial number should start with two alpha characters and be followed by 13 characters.
Are the ear cushions on the Razer Electra V2 replaceable?
We currently do not offer replacement ear cushions for the Razer Electra V2.
Can the microphone of the Razer Electra V2 be removed?
Yes, simply pull out the microphone boom from the jack on the ear cup. The headset ships with a rubber cap for the mic input jack on the ear cup. When reinserting the mic boom into the ear cup, make sure to align the markings for the correct fit.
How do I adjust the headband size for my head?
The Razer Electra V2 comes with an auto-adjusting suspended headband cushion, so you can simply put the headset on and it will fit perfectly.
How do I increase or decrease the volume on my Razer Electra V2?
Look for the volume slider on the ear cup and adjust it by sliding it up or down.
Does my Razer Electra V2 play audio in virtual 7.1 surround sound?
The Razer Electra V2 is a stereo gaming and music headset. Virtual 7.1 surround sound can be achieved via audio software products such as Razer Surround Pro.
Troubleshooting
How do I clean my Razer headset?
We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.
When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.
I hear echo or feedback when using my Razer Electra V2. How can I solve this?
Here are a few suggestions that may help:
- Ensure that “Listen to this device” is NOT selected under Control Panel > Sound > Recording > Properties > Listen
- Make sure that your sensitivity levels are not set to max or boosted too much under Control Panel > Sound > Recording > Properties > Levels
- Ensure that only one voice chat application is in use while in-game.
- Check that you are configured to use the proper microphone under Control Panel > Sound > Recording > Select proper Microphone > Set Default Device and Communications Device.
- Ensure your computer supports the combined audio jack. If not, use the included audio and mic splitter cable.
The microphone is overly sensitive and picks up sounds other than my voice. At other times it is not sensitive enough and will only pick up my voice when I turn up the microphone to max sensitivity through windows but adds static and distorts my voice. How can I fix this?
Here are a few suggestions that may help:
- Ensure that “Listen to this device” is NOT selected under Control Panel > Sound > Recording > Properties > Listen
- Make sure that your sensitivity levels are not set to max or boosted too much under Control Panel > Sound > Recording > Properties > Levels
- Ensure that only one voice chat application is in use while in-game.
- Check that you are configured to use the proper microphone under Control Panel > Sound > Recording > Select proper Microphone > Set Default Device and Communications Device.
- Ensure your computer supports the combined audio jack. If not, use the included audio and mic splitter cable.
