Razer Hammerhead USB-C ANC Support
Common Questions
How do I clean my Razer Hammerhead USB-C ANC?
To clean your Razer Hammerhead USB-C ANC Headset, remove any attached silicon or foam tips. Then take a soft cloth that is lightly saturated with warm water and carefully wipe down the earbuds. Be careful not to allow the liquid to penetrate the actual speaker. The silicon tips and cords can be cleaned the same way and allowed to dry before re-installing.
Can I turn OFF the active noise-canceling feature on my Razer Hammerhead USB-C ANC?
Yes. To turn off ANC on your Razer Hammerhead USB-C ANC Headset, just slide the center switch so you see the blue light is off.
What accessories are included with the Razer Hammerhead USB-C ANC?
The Razer Hammerhead USB-C ANC Headset includes the headset itself as well as additional silicone tips in three varying sizes (XS, S, L), plus a pair of Comply premium foam tips.
I lost the silicon tips of my Razer Hammerhead USB-C ANC. Can I buy replacements?
We apologize but there are no spare parts available for the Razer Hammerhead USB-C ANC headset.
What does Active Noise Cancellation (ANC) on the Razer Hammerhead USB-C ANC Headset mean?
ANC helps reduce unwanted ambient noises. The Razer Hammerhead USB-C ANC Headset features Active Noise Cancellation (ANC) powered by your USB-C port. It delivers the ambient sound reduction capabilities of larger headsets, so nothing stands between you and phenomenal audio.
What are the requirements for the Razer Hammerhead USB-C ANC Headset to work on my Android or iOS phone?
The Razer Hammerhead USB-C ANC Headset needs an available USB-C port. Using any type of USB converter may or may not work.
What is included in the in-line controller of the Razer Hammerhead USB-C ANC Headset?
The in-line controller of the Razer Hammerhead USB-C ANC Headset features volume control, ANC on or off switch and Media Controls, (Play, Pause, Accept or End Call).
What are the “Comply” earphone tips that come with the Razer Hammerhead USB-C ANC Headset?
Comply makes premium quality foam earphone tips that provide enhanced noise isolation, comfort, and fitting.
What does dual-driver technology on the Razer Hammerhead USB-C ANC Headset mean?
The Razer Hammerhead USB-C ANC headset now comes with dual drivers in each earbud. Enjoy full, rich sound from the balance of deep bass from a dynamic driver and high-frequency details from a balanced armature driver. Optimized for THX Spatial Audio for unparalleled immersion.
Troubleshooting
One of the speakers in my earbuds on my Razer Hammerhead USB-C ANC will not work or one side plays louder than the other. How do I fix this?
If you are having this issue with your Razer Hammerhead USB-C ANC Headset, confirm first if the issue is with the headset itself and not your audio source. To do this, you can simply try the headset using a different source and see if the issue still exists. Because earbuds come in direct contact with your ears, wax can sometimes build up and cause issues with the audio quality and output levels. To clean your earbuds, remove any silicon tips that are installed and follow the directions above.
Hardware
Razer Hammerhead USB-C ANC Technical Specifications
Headphones
- Frequency response: 20-20KHz
- Dynamic Impedance: 32 ± 15% Ω
- Armature Impedance: 12 ± 15% Ω
- Input Power: 10mW/20mW
- Drivers: 13.6mm
- Connector: USB-C Connector
- Cable length: 1.2m
- Approx. Weight: 21 g
Microphone
- Frequency response: 100-10KHz
- Pick Up Pattern: Omni-directional
- Signal to noise ratio: ≥ 58 dB
- Sensitivity: -40 ± 3dB
In-line remote
- Volume controls: Volume up/Down
- Center control: Play/ Pause Accept/ End Call
- Center Switch: ANC On/Off
Compatibility
- Headphones and PCs with USB-C Connectors
DAC
- Up to 24bit / 96khz audio quality
What phones does the Razer Hammerhead USB-C ANC work with?
Full Compatibility (Call or Recording supported):
- Razer Phone and Phone 2
- Oppo Find X
- Oneplus 5 and 6 (with OTG storage enabled)
- Huawei Mate 10 Pro
- Huawei P20 and P20 Pro
- Xiaomi Mi6 and Mi Max 2
- Google Pixel 2 and Pixel 2 XL
Limited Compatibility (Music Playback only, call and recording not supported):
- Samsung S9 and S9 Plus
- Huawei P10 and P10 Plus
- Huawei Mate 9 and Mate 9 Pro
Can I use the Razer Hammerhead USB-C ANC on my computer?
Yes, the Razer Hammerhead USB-C ANC headset can be used on your computer. However, your PC must have a USB-C port.
